All Ten Thousand Coffees (10KC) Reviews
1-24 of 24 Reviews
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Chérisse
Verified reviewer
Education Management, 5,001-10,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2023
Props to Ten Thousand Coffees (10KC)
I appreciate 10KC for the ease with which I'm able to connect with mentors/mentees on a monthly basis. The pre-populated connection prompts make it easy for me to make that first connection.
CONSThere aren't any negatives that prevent me from using 10KC as it suits my needs to connect with other people. If I could change one thing I would want the opportunity to customize my own profile to show more of my personality with the ability to change the colour scheme or addition of other media.
Vendor Response
Thanks Chérisse for your 5-star review and detailed feedback! We appreciate your suggestion to create a more customized profile to showcase your personality. We'll let our team know and we'll circle back to this review once we have an update!
Replied October 2023
Okey
Higher Education, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
10KC: A must-have software for professional growth and development
Our expectations for using 10KC have been exceeded well beyond what we originally imagined. Networking and mentorship are two of very few top professional growth and development activities, but they can be very time-consuming and bit of hit-or-miss. 10KC successfully eliminates the barriers to excellent networking and mentorship experience. 10KC also includes several other added benefits - such as office hours, scheduling meetings, etc.
PROS10KC exceeded my expectations regarding value for participants; the software eliminated guess work that are commonly associated with professional mentorship and networking.
CONSI cannot think of what I like least about 10KC at this time.
Reason for choosing Ten Thousand Coffees (10KC)
The features and value proposition were far superior and in line with what we were looking for.
Vendor Response
Hi Okey, thank you for the review. We are thrilled to hear that you're having a great experience with 10KC and utilizing the Office Hours feature. Thanks for being a great partner!
Replied December 2022
Reagan
Professional Training & Coaching, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Greta customer service!!
has had an overall positive impact on our organization
PROSCustomer service - the team we are working with to implement is very organized and helpful. Various functionality accommodating to our requests
CONSadministrative to use if dont have integrations too many email notifications
Vendor Response
Hi Reagan, thanks for your feedback! Partners like you help us continually improve our product, and we're so glad we've helped you have a positive impact on your organization. Thank you for sharing that you've had a great experience with our team (we have fantastic people here at 10KC!). We totally agree about the value of integrations. You'll be pleased to know that integrations is part of our offering at 10KC! Some customers have used this functionality and it made their processes all the more seamless for them. Some customers chose to not implement integrations, which is understandable. Our CSMs are always here to make our customers' lives easier. They're keen to work with you and find a solution.
Replied December 2023
Veronica
Marketing and Advertising, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
A valuable partnership for sure!
I think there is immediate value in this partnership, as they do handle a lot of the heavy lifting. We are still under a year in partnering but so far we've only had positive interactions with the support team. [sensitive content hidden] especially has been absolutely incredible to work with!!
PROSTheir customer service is really top notch, they are there every step of the way to answer your questions and problem solve with you.
CONSImplementing a new system to a company is always going to come with growing pains because it's a behavioral change so we have been navigating getting users accustomed to the 10KC platform. However, it is helpful they are able to integrate the communication softwares we utilize.
Vendor Response
Thank you Veronica for your positive review! We are grateful that you love our customer service and you recognize the value of our partnership.
Replied March 2024
Elizabeth
Information Technology and Services, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Engage colleagues globally with a tech-enabled solution that seamlessly fits into your work culture
Not only is the 10KC platform excellent, the team at 10KC has been great partners, co-creators, and subject matter experts which has positively shaped how we bring this experience to life at our company. Additionally, their product team has been open to feedback and understanding our company's user experience which is much appreciated and reflected in new product features we have seen over the years. They truly value their customers and the voice of the customer helps shape how they evolve the platform.
PROS10KC has proven to be a high-impact, tech-enabled solution that has resulted in thousands of meaningful connections made across our global organization - and the impact as a result of this has been wide-sweeping. From a deeper understanding of our company's growth strategy and specific domains of expertise to building connections across personal identity and areas of passion both inside and outside of work, 10KC has provided a fantastic tool for our team to bring all of this to life. And, this happens all within a colleague's day-to-day workflow and employee experience - so no need to learn a new complex tool or regularly visit a new portal. 10KC meets our employees where they already are... in their Outlook inbox and other productivity tools!
CONSNothing at this point. As a customer, any concerns we have had (both related to ideal future features or support needed) are addressed with urgency and/or we are kept up to date on the status as needed.
Vendor Response
Hi Elizabeth, Thank you for your review and for sharing the impact of 10KC's all-in-one platform to your global organization. We are also thrilled to know your feedback on the teams at 10KC! We wish you continued success!
Replied September 2023
Jasmine
Banking, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
10KC Review
Excellent. The service, the platform, the feedback from the users has been phenomenal.
PROSThe platform itself is very intuitive, very easy to navigate, user-friendly, can gather all sorts of data quickly, easy to find peers to connect, easy to set up events, works well with MS Teams
CONSWish there was more capabilities for certain things to cater to specific groups using the platform
Vendor Response
Thank you for sharing your positive feedback, Jasmine! We'e happy to know that our all-in-one platform has been very easy to use. Please let the 10KC team know about the other capabilities you are looking for and we'll happily work with you to find a solution.
Replied October 2023
Catalina
Banking, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
The connection tool you need to expand your network
The ease of setting up Office Hours with quick templates that can be customized for your events, allowing you to reduce the amount of admin you have been doing and focus on the event itself. Your participants get a quick look at what the event is, can register, submit questions if needed and get an automated calendar invite which is key to the event success and more reasons why you are spending less time on these administrative tasks previously done by hand rather than automated with the Ten Thousand Coffees platform.
CONSThe calendar sync coming soon is highly anticipated!
Vendor Response
Thank you Catalina, for sharing how you are spending less time on administrative tasks because of 10KC's all-in-one platform. We're so glad to hear how it enables you to deliver more impactful ways to integrate networking and connectivity in your organization.
Replied October 2023
Jani
Financial Services, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
10KC really upped our employee engagement
Both the reps I have worked with are great and very responsive. I've created a friendship. The product is very is easy to use.
PROSUsing the Office Hour feature, we are averaging 250-300 people for each session. The sessions are really easy to set-up.
CONSThe data metrics are a little confusing. They could be more concise.
Vendor Response
Thank you Jani, for your feedback on what we're doing well and what we can improve. We'll take note of how we can be better at presenting the data metrics so it's more concise. We're so glad to hear that about ~300 people attend your Office Hours, that is AMAZING!
Replied October 2023
Kimberley
Verified reviewer
Education Management, 1,001-5,000 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2021
A Great Product
I have used Ten Thousand Coffees to stay connected with colleagues, and to connect my students with alumni and other professionals. As a user, I love the introductions as I have now connected with people that I may not have had the opportunity to connect with otherwise. As an administrator I regularly received positive feedback from our students.
PROSRegular introductions with like-minded individuals The ability to control how often I received introductions
CONSMessaging can be challenging. Usually we take our conversations offline.
Vendor Response
Thanks for your review, Kimberley! We're so glad to hear that you are having such positive experiences as both an admin and user. We offer a variety of features that support members taking their conversation offline - like integrating with email and calendar, while still offering the ability to measure the conversations that are happening.
Replied December 2022
Andrew
Banking, 5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Have more coffee!
We've used 10KC to foster stronger engagement with employees, hear from employees on important topics and also reinforce key message at a grass roots level. All-in-all, a great product.
PROS10KC helps to create connections across the organization by matching people with similar interests - it creates connections that wouldn't exist otherwise.
CONSSome of the templates for Office Hour sessions are generic and don't lead to a better session. Though this is a minor point.
Vendor Response
Thank you Andrew, for sharing your feedback on how 10KC's all-in-one platform helps to foster stronger engagement with employees!
Replied October 2023
Jennifer
Education Management, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Great potential
The Ten Thousand Coffees program has great potential to create meaningful and impactful networking relationships especially in our virtual world. I am part of a college hub and when used, the students get a lot of great practice networking virtually. The biggest issue is engagement (what isn't though!).
CONSI think an app with a chat/search/push notification of monthly matches/office hours would make the software better utilized amongst student users.
Vendor Response
Thanks for your review, Jennifer! We're so glad you love our platform. Our focus is delivering our experience with as little friction as possible, so rather than an app (which adds an extra download step and is frequently abandoned!) we integrate with tools our members use every day like email, calendar, Slack and Teams. This is why we see the best adoption and engagement in the industry.
Replied December 2022
Glenn
Professional Training & Coaching, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Leveraging technology for the best mentoring experience
It's been a pleasure working with Ten thousand coffees and the platform has allowed me to scale programming and automate functions through 10KC. The user interface is simple yet fully functional, and the matching algorithm was great.
PROSEase of use, functionality, presentation, user experience
CONSIntegrated meetings, otherwise, the software was fantastic.
Vendor Response
Hi Glenn, The pleasure has been ours! Thank you for your review and for being a dedicated partner to 10KC. We are thrilled to know you are utilizing our features to scale and automate your programming! We wish you continued success on your program and are happy to help you optimize.
Replied February 2023
Dan
Financial Services, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Amazing Platform
This has been a tremendous asset in growing my network within my organization and beyond with my student network. I love the platform and I love learning from people as well sharing my own personal experiences
PROSThe software is easy to use - very user friendly. Innovative with your profile creation and super creative.
CONSI would like to see improvement when matching with someone of they are looking for advice or wanting to give advice based of off their profile selections.
Reason for choosing Ten Thousand Coffees (10KC)
This platform has been provided by my employer and came highly recommended from my colleagues who use it. I am unaware of any other platforms like it.
Vendor Response
Thanks for your review, Dan! We're so happy that you love our platform - it sounds like you're using it to the fullest! Our Smart-Match algorithm has a Match Quality Score of 98% and can be customized for each community and includes members' goals and interests, and organizational attributes like Line of Business, Job Function, ERG affiliation, Location and Tenure.
Replied December 2022
Carly
Higher Education, 1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
3
Reviewed March 2021
10K coffees
We've really enjoyed it! One thing we've really been liking recently is the events that have been hosted by 10k Coffees and are available to all members. Also, the staff are really kind and responsive.
PROSThis software is a great way for people to connect with each other. I like the office hours option and it's been great during COVID for our constituents to connect with one another with relative ease.
CONSOne thing we've struggled with is the categories that people can choose a role (that we set - graduate, 1 or second year student, seasoned alumni, etc.) but we can't necessarily filter by what they're looking for. This means that sometimes our communications are limited to where they are in their career, rather than what they're looking for. Because we're a College, we have many people in our community who may come back mid-life for a career change, and it'd be nice to be able to use this data for a bit more than just what role they've used. We've tried to troubleshoot this with our 10k coffees rep, and it seems there's little we can do.
Vendor Response
Thanks for your review, Carly! We're so glad you love the platform ad have been taking advantage of our Office hour event function! This is definitely something our Product team is looking into, so we will update you as we make changes!
Replied March 2021
Stephanie
Events Services, 10,000+ employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Great Networking Platform!
10KC's customer service is second to none and responds very quickly if there is a glitch or issue that needs to be sorted out. The team is extremely organized and gives the result metrics we look for.
PROS10KC has been amazing to work with, and the platform has exceeded our expectations! I highly recommend it for employers looking for interns, new hires, employees, etc. to network with each other and to help have those "water cooler" moments in a virtual environment.
CONSThe software doesn't sync with our company's calendar.
Reason for choosing Ten Thousand Coffees (10KC)
Customer service, customization, solution to our problems, etc.
Vendor Response
Thanks so much for your review, Stephanie! We're so glad you're having such a positive experience using our platform. Since your review we've launched a calendar integration that makes it easier than ever to schedule meetings and measure how many members' are meeting.
Replied December 2022
Sylvie
Hospital & Health Care, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2021
Networking make easy
I had a really great experience, the support is fast and efficient. I love connecting with people I otherwise would have no reason to be in touch with!
PROSI like that it does a preselection of people that you would like to connect with, sends the invite / alert; reminder; and a follow up of how the meeting went!
CONSThe fact that its in English only ( or at least it was at the time of implementation)
Vendor Response
Thank you for your review, Sylvie! We're so glad you're enjoying using our product. Since your review, we've also launched in French with plans to add more early next year.
Replied December 2022
Bridget
Verified reviewer
Information Technology and Services, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Great product to enable early career connectivity in a virtual workforce
Love the automated smart matching and overall automation which saves our early career team time and resources in running a summer intern networking program. Also it is a very user-friendly product with smart nudges and reminders.
CONSWould like to see direct calendar integration and more features on the hub itself.
Vendor Response
Hi Bridget, since you posted your review we are excited to share that we have launched new calendar integration features to improve your 10KC experience. The full integration is available for Outlook (on the web) users with support for other calendar providers coming early next year. You can learn more about our new features on our website here: https://www.tenthousandcoffees.com/product/integrations
Replied November 2022
Brittany
Hospital & Health Care, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
The secret sauce for success
It’s an opportunity, connection, and relationship driver which are all a part of the road to success. Quality mentorship is monumental for a successful career and 10KC makes it happen.
PROSThe high calibre of people using it and the access you have to them that you probably wouldn’t have otherwise. It’s well designed, easy to you, and effective at what it sets out to do.
CONSNothing that I feel is missing or that I can pin down for improvement.
Vendor Response
Thank you Brittany for your review! You said it best - quality mentorship is monumental for a successful career. This is at the heart of why we'd love to reach more organizations with our all-in-one platform for inclusive mentoring and networking.
Replied October 2023
Evan
Entertainment, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Stellar product
Fantastic and thoughtful product. Great team.
PROSEasy integration and accessible to all teams
CONSA few features I was looking for but they ended up being very specific to my business and team
Vendor Response
Thank you Evan, for sharing your positive feedback!
Replied October 2023
Kaitlin
Mental Health Care, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Impactful and meaningful
It has been excellent, and a huge growth opportunity.
PROSUser friendly and covers it all for mentoring.
CONSNothing comes to mind. They do an incredible job.
Vendor Response
Thank you for your 5-star review, Kaitlin!
Replied October 2023
Noah
Information Technology and Services, 10,000+ employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed March 2021
Connecting
I like the ability to connect with with others within the company.
CONSEase of using other services that integrate into Slack provide ease of not having to context switch into another platform.
Vendor Response
Thanks for your review, Noah! We offer a Slack integration that pushes 10KC notifications right over so you never have to remember to check for messages or updates in another app.
Replied December 2022
Michael
Mining & Metals, 501-1,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Huge asset for mentoring
-phenomenal analytics -user friendly platform -great customer service -easy way to engage new employees
CONSOverall, a very well versed platform. We have yet to experience any cons.
Vendor Response
Thank you Michael for sharing your positive experience with 10KC's all-in-one platform for inclusive mentoring and networking!
Replied September 2023
Elaine
Financial Services, 10,000+ employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Overall great but more integration into MS Teams needed
Setting up events is simple and efficient. Being able to ask questions in advance and have them sent to the organiser so they can prep beforehand is key.
CONSMS Teams not being linked so you have to create an invite and copy and paste the link into 10KC. It takes away from the efficient experience
Vendor Response
Thank you for your review, Elaine! You'll be pleased to know that we have been working on an MS Teams integration and we're rolling this out to our clients. You'll soon be seeing this integration soon!
Replied October 2023
Daniel
Hospital & Health Care, 5,001-10,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Excellent internal networking platform
Great to identify opportunities to work with different teams (eg, for cross-selling).
PROSGreat matches, easy to use, awesome conversation starters all delivered through email.
CONSNo complaints. Overall I found it a really effective way for making networking easy.
Vendor Response
Thank you Daniel, for sharing how 10KC has been an excellent internal networking platform for you!
Replied October 2023