All CapLinked Reviews
1-25 of 123 Reviews
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Penny
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
CapLinked is an excellent VDR that is easy to navigate.
This program works perfectly for our needs. The invites sometimes get caught in spam but that's to be expected. Manual invites are simple to send when this happens.
PROSReasonably priced, secure and easy to use software. Great customer support! I would definitely recommend this software to anyone looking for a virtual data room.
Vendor Response
Hello Penny, We are glad to hear you found our platform cost efficient and straightforward! We hope to work with you again for future projects. Caplinked
Replied December 2019
Anonymous
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Caplinked is powerful and easy to use
We chose Caplinked for it's easy to use/ fast modern interface, great customer support, powerful features and transparent pricing. They have a lot of features that you won't find in other VDR's (I've tried 3 different competitors). Their customer support really stood out to me as they've been very responsive and personable throughout our entire experience; from on-boarding to day-to-day use. Every member of our team was able to quickly learn the software. I feel very comfortable sharing sensitive and confidential documents through Caplinked.
Vendor Response
Hello! We are glad to hear you found our platform user friendly and straightforward! We hope to work with you again for future projects. Caplinked
Replied December 2019
Anonymous
10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2021
Looking for a new solution
Looking for an alternative and my M&A group agrees.
PROSCheap and simplistic. Not a very sophisticated system.
CONSIt's website touts that you have permission control, but you don't, you can NEVER correct, delete, change anyone you have put in your system. The customer service person is snarky and rude. I have used other products at other companies and am very aware of what a quality system can do. This isn't it.
Reason for choosing CapLinked
I was told because it was cheap.
Vendor Response
Hello, Thank you for your review and we appreciate your feedback. We are sorry to hear that you experienced difficulty with navigating user access permissions. CapLinked allows for management of user access with the data room via the Permissions page. Please feel free to reach out our support team resources with any questions for assistance!
Replied March 2021
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2018
It's a good low-cost solution but certainly lacks some of the functionality of a premium service
Was able to conduct file sharing for a sellside M&A process with multiple potential buyers each requiring different permission levels.
PROSQuickness of uploads, it's a low-cost solution, we also appreciated the amount of data we were to upload and that the pricing was not a variable per page model
CONSLack of reporting functions such as well-organized index reports, permission setting, draft mode takes the whole data room offline,
Vendor Response
Hello! We are glad to hear you found our platform cost efficient and straightforward! The Activity Tracker provides index reports in several categories. We hope to work with you again for future projects. Caplinked
Replied December 2019
Anonymous
2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2019
Useful Data Room Service
I advise a lot of early stage companies and turned several clients onto this instead of our home grown solution.
PROSIt is a very robust, lower cost option for companies that need to use a data room for their funding transactions. Especially compared to larger vendors or building an in-house system.
CONSMay not have all the bells and whistles of the larger vendors, but not critical ones. If you don't need every functionality out there, this will work.
Vendor Response
Hello! We are glad to hear you experienced ease in using Caplinked security features! We truly appreciate your feedback. We hope to work with you for future projects. Thank you, Caplinked
Replied December 2019
Anonymous
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Everything we needed and more!
Ultra-fast due diligence, seamless transaction and and extremely easy to use VDR platform at a competitive cost. The ability to monitor workflow and ease of mind regarding document security made a usually chaotic and confusing experience easy to navigate.
PROSThe base platform is extremely easy to use and to setup your virtual data room. There are so many extras that we found over competitors, which is why we chose caplinked. The best part, is that you can decide who gets to see what document and workflow is quickly and easily monitored and measured here. You can customize the dashboard in almost any way imaginable. For us, the winning factor, was customer service. The Caplinked customer service team was truly phenomenal. Extremely knowledgeable, super responsive and just really kind and helpful. It was truly a 360° service.
CONSThere wasn't anything I would complain about. It could get a bit complicated in extreme customization, but that is completely to be expected. If you don't use a VDR on a daily basis, it's hard to understand all of the Caplinked capabilities available to you. That's where their superior customer service comes into play.
Vendor Response
Hello! We are glad to hear your experience with Caplinked went well! We hope to work with you again for future projects. Caplinked
Replied December 2019
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
CapLinked is integral in managing our M&A Office
Ease of use and the tracking functionality
CONSCan't delete workspaces without contacting support.
Vendor Response
Hello! We are glad to hear you experienced ease in using Caplinked! Admins will soon have the ability to delete workspaces at their discretion. We hope to work with you for future projects. Thank you, Caplinked
Replied December 2019
Anonymous
11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed May 2019
CapLinked vs Sharepoint
Very positive. Company was going through re-financing and required a virtual data room for authenticated prospects/investors. CapLinked helped in setting structure for various documents and management of the distribution of the documents.
PROSEase of use, UI , role / project based set up. For most part very intuitive and address majority of the requirements. We shifted form internal Sharepoint solution and were up and running with CapLinked in under 4 hours.
CONSHaving to manage documents in multiple places. Would have preferred to have caplinked manage the LINKS to documents in their "native" locations rather than uploading them and having to maintain consistency with revisions.
Vendor Response
Hello! We are glad to hear your experience with Caplinked overall positive! We truly appreciate your feedback. We hope to work with you for future projects. Thank you, Caplinked
Replied December 2019
Christopher
Verified reviewer
501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Does what I need it to do
Easy to conduct a survey without frustratingly long and complex questions
PROSCaplinked makes it easy to upload confidential files and can control who has access to them. I like the way I can limit the time users have to view files.
CONSWould be nice to build our own graphical reports. There's really only 1 graphical report, the activity tracker.
Vendor Response
Hello Christopher, We are glad to hear you found our platform user friendly and straightforward! We are currently working on updated the Activity Tracker feature for an improved experience. We hope to work with you again for future projects. Caplinked
Replied December 2019
Anonymous
201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
CapLinked has provided my company with a secure platform with all the functions we need, yet easy en
CapLinked's organizational interface makes it easy to navigate files and manage documents. You never feel insecure while sharing confidential information through CapLinked. The permission settings make it easy to decide which groups can and cannot read specific files.The best part is the tracking system to review activity on each file.
Vendor Response
Hello! We are glad to hear you experienced ease in using Caplinked security features! We hope to work with you again for future projects. Caplinked
Replied December 2019
Raj
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed May 2019
Owner
So far so good except the cons described above. Having a data room is very professional and we love offering that service through caplinked!
PROSEasy to use and is visually appealing (to look at on a daily basis). Good price and has basic features that everyone needs. I like having the control to the dataroom and have knowing what user has what type of access.
CONSI think the biggest con is to have to contact caplinked to delete a data room, and that to they only delete on Thursdays. Also I think caplinked should send out an email when your running over your space in the data room. Those are the two biggest problems
Reason for choosing CapLinked
It was very simple to work with. We learned it in one day and knew of the functionalities.
Vendor Response
Hello Raj, We are glad to hear your experience with Caplinked went well! Admins will soon have the ability to delete workspace at their discretions. We truly appreciate your feedback. We hope to work with you for future projects. Thank you, Caplinked
Replied December 2019
Jeff
Management Consulting, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2016
Solid platform with ever evolving features.
After using Formstack for many years we needed a more powerful solution. I reviewed approximately 8 different products and judging on features and value CapLinked was the clear winner.
PROSWatermarking, white labeling, ability to send feature ideas/requests to customer service that actually get reviewed and implemented.
CONSAreas that are under development to be improved have to do with navigation, reporting and general user experience. There are no serious flaws.
Vendor Response
Hi Jeff, thank you for choosing CapLinked! Glad to hear you had a positive experience with us.
Replied August 2016
Ashok
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
I am a first time user and my first experience has been good. It is a great product
the ease of use is what stands out. It was easy to onboard other users as well quickly. The user interface is intuitive and the software is stable. I was able to do the initial configuration within 15 minutes. I have used customer support extensively. They have been very patient and helpful. they seem committed to resolving the customer's issue. Suggestions to improve the product were taken in the right spirit. I do hope some of the suggested features find place in subsequent releases.
CONSThe software has certain issues handling PDF documents created by scanning physical documents. There is no feature to view permissions for a folder directly. The Search functionality is very basic and there is ample scope for improvement.
Vendor Response
Hello Ashok, Thank you for your feedback! We are constantly improving our features, including folder level permissions, for the ease of users. You are now able to view the Permissions of a group based on the folder. We hope to work with you again for future projects. Caplinked
Replied December 2019
Fulvio
Luxury Goods & Jewelry, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2021
Perfect tool for mid-sized company due diligence
Ease of use and full features for a very good value for money
CONSSometimes downloaded documents take too long to be readable
Reason for choosing CapLinked
Superior interface and pricing
Reasons for switching to CapLinked
Price
Vendor Response
Hi Fulvio, Thank you for your review of CapLinked! We appreciate your feedback and are glad that you've found ease of use within the platform. CapLinked Team
Replied June 2021
Christine
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2022
MainStreet CFO CapLinked Review
Easy to use, can set different permissions for different groups, can preview file before opening or downloading.
CONSDifficult and time consuming to upload large files.
Vendor Response
Hello Christine, Thank you for your review! We appreciate your feedback as a CapLinked customer. Thank you, CapLinked
Replied July 2022
Alicia
Non-Profit Organization Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
CapLinked is very transparent with its price, has great customer support, and easy to use.
Great online support, customer representative is available all day any time. User friendly and recommended to my friends and business partners.
PROSAny person who has no experience can learn how to use CapLinked in sorting, filing, audit, and tracking communication. It is super easy to use and has a great platform and extremely secure.
CONSThere can be better methods to export data. For example, exporting data should be user friendly and neatly organized. Some features need update.
Vendor Response
Hello Alicia, We are glad to hear you experienced ease in using Caplinked security features! We are constantly improving our features for the ease of users. We appreciate input from the user perspective. We hope to work with you again for future projects. Thank you, Caplinked
Replied December 2019
Liz
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed March 2018
Fairly easy to get up and running.
Protects sensitive information, allows us to see who has accessed, when, and for how long. Download and printing permissions/restrictions are available.
CONSMinor complaint, but I don't like that when you give an existing member access to a new folder, they don't automatically get an email alert. We often use different folders for different projects and the invitations to separate folders may come months apart, so folks forget that they are already in the system.
Vendor Response
Hello Liz, Thank you for your feedback! We are constantly improving our features, including notifications feature, for the ease of users. We appreciate input from the user perspective. We hope to work with you again for future projects. Caplinked
Replied December 2019
Peter
Hospital & Health Care, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed January 2022
Good combination of value and features
Overall this was a good virtual data room for storing and transmitting information, tracking activity and managing the process.
CONSThe permissions functionality was a little clunky and would have liked better alerts for certain activities
Vendor Response
Hello Peter, We are glad to hear you experienced ease overall using CapLinked! We are always working to improve CapLinked for our clients and appreciate your review. Thank you for your feedback, CapLinked
Replied January 2022
Sahil
Investment Management, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Splendid!
Investor Management; Document management; DD Management and Contract Management
PROSSecurity, Ease of Use and fully feature packed! Customer support was round the clock and very supportive.
CONSIt is really difficult to think of a con. There are no cons. It's one of the best platforms I have ever used.
Vendor Response
Hello Sahil, We are glad to hear you found our platform user friendly and straightforward! We hope to work with you again for future projects. Caplinked
Replied December 2019
Edgar
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Very good plataform!
Easy to use and manage. Clean interface make it very legible. Watermarks are a must! Lots of logs to keep an eye on the evolution.
CONSIts a little pricey and offers extras a little expensive. Changing the folders permissions, when you have several groups and folders could be improved, to avoid extra clicks.
Vendor Response
Hello Edgar, Thank you for your feedback! We are constantly improving our features, including folder and file permissions, for the ease of users. We appreciate input from the user perspective. We hope to work with you again for future projects. Caplinked
Replied December 2019
Patrick
Verified reviewer
Financial Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
FUNCTIONALITY
1
Reviewed September 2022
Budget Option and It Shows
It is super cheap and a lot of early stage companies use it but it comes at a cost of the quality of the product
CONSVery difficult to use, the access control functionality is not intuitive
Vendor Response
Hi Patrick, We appreciate your feedback! If we can assist in providing a better experience or any additional resources for setting permissions or granting access, please feel free to reach out to our support team or visit https://support.caplinked.com/hc/en-us. The CapLinked Team
Replied December 2023
Jaleli
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
"Great Product"
Excellent.
PROSThe ease of use is one of the reasons why we like CapLinked. We work with many outside consultants and investors who need to access folders and files so finding a platform that they could all access without trouble and allows us to give access to different documents for different organizations was great. Sharing links is easy and the feature that shows you the detailed activities of each invitee is also very helpful.
CONSThe look and feel of the site. It could be a lot more crisp and modern.
Reasons for switching to CapLinked
Organizational restriction/access problem of clients we work with.
Vendor Response
Hello Jaleli, We truly appreciate your feedback and will review your considerations in future updates. Thank you for your glowing review! Thank you, CapLinked
Replied August 2021
Kartik
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Easy
The software is user-friendly. The customer support is quick. There are good features and functionalities in the product
CONSSome of the functionalities of the CapLinked software are not intuitively placed and took some time to find and use.
Vendor Response
Hello Kartik, We are glad to hear you found our platform user friendly and straightforward! We are constantly improving our features for the ease of users. We hope to work with you again for future projects. Thank you, Caplinked
Replied December 2019
Anonymous
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Easy to use software, and awesome customer support.
Really intuitive platform that made me more effecient. Would recommend this to anyone as a better alternative to Dropbox. It's just better for businesses.
CONSI don't really have any cons with the platform, it really functions nicely and is simple to use. Would recommmend to all businesses.
Vendor Response
Hello! We are glad to hear your experience with Caplinked went well. We hope to work with you again for future projects. Caplinked
Replied December 2019
Thomas
Medical Devices, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
CapLinked Review
We have been using this platform now for about six months. It is by far, the easiest data room tool I have ever used. The folks at CapLinked are great to work with and very responsive, however, the product is so intuitive to use, I didn't have to utilize their support very much at all.
PROSVery easy to use. Data uploads are intuitive and fast.
CONSReally, nothing.
Vendor Response
Hi Thomas, we're so happy to hear you've had a positive experience using CapLinked!
Replied September 2016