All 2Checkout Reviews
1-25 of 85 Reviews
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Ahmed Samy
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
The top payment gateway for global online payments
I started using 2Checkout in 2015 and I really liked its smooth way for integration with custom developed websites, and their powerful fraud protection system. 2Checkout is also accepting online payments via credit card and PayPal.
CONSThey should be more flexible when it comes to integrating with websites that has multiple activities as they are only offering their payment processing services for the websites that has one business activity! so if you sell e-books and courses on your website, you can't use 2Checkout according to their policy, you should include only one business activity.
Vendor Response
Thank you so much for taking the time to write such a detailed review, Ahmed! We highly appreciate your feedback, and we will forward it to the appropriate departments.
Replied November 2022
Anonymous
1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2022
Good, strong and stable payment procesing company
Connects quickly, it had a ok to low transation fee. Felt safe and robust.
CONSShopping cart integration had some issues that we cleared out, but a little more info or service on their end would had been nice.
Reason for choosing 2Checkout
Good trackrecord and reputation
Vendor Response
Hi there! Thank you so much for taking the time to leave us feedback, we really appreciate it. It's a pleasure to hear that you've found our online payments solution safe, robust, and convenient. We sincerely apologize for the shopping cart integration issues you have experienced. It's good that everything is sorted out now. We will consider your feedback for future improvements. Thank you!
Replied May 2022
Carolina
Apparel & Fashion, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2020
Only because 0 wasn’t an option
Horrible. Accounting mismatches, as they do reserve roll over fees. No customer service Have withheld thousands of dollars, restricted accceaa and no customer service. Calls to Romania.
PROSIt was the only choice available for my region of the USVI using WIX
CONSCustomer Service and Accounting Reporting Not a US based company, call center in Romania. Has targeted me after not wanting to leave a positive review but freezing my site during Coronavirus
Vendor Response
Hello! Thanks for your honest feedback. We appreciate you taking the time to review our platform and services, and we apologize for any inconvenience you may have experienced. We can assure you that we are taking the satisfaction of our customers very seriously and we are sorry if we did not live up to your expectations. Also, please note that leaving a review won't impact the business partnership we have with you and we encourage speaking your mind regardless of the experience. For further information, please feel free to reach out directly at service@2checkout.com? Looking forward to hearing from you!
Replied July 2020
Dmitry
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2016
Avangate
Been using Avangate as our primary payment processor for 6+ years with literally no problems. It just works and does what it should do. Customer support is acceptable, email response is usually within 24 hours (my experience with their support is limited as I only need to contact it 1 or 2 times a year at most).
PROSEasy to set up and integrate, intuitive, everything's well documented.
CONSSometimes customers complain that the Backup CD they ordered is not delivered or significantly delayed. I'm not sure if it's Avangate fault, though.
Anonymous
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed June 2019
The 2Chekout program brought a flexible and even better online payment
The 2Checkout enables you to explore and experience a bunch of options to implementation online payment. That has been helping me very much oferring my financial services. And because it is so flexbile I have been able to get so many clients, in several aspects. Sometimes I have a headache with support issues, but even so it is a so good tool to be used!
PROSThe 2Checkout helps a lot with the online payment management. It is so much intuitive e gives you plenty options about products and services that you can offer, integrating all of them in so many plataforms and transations.
CONSIt is kind hard to implement at first and sometimes something in the process could give you some trouble., which is why I think that the support could be a little faster.
Anonymous
1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Comprehensive payment processing service
One of the projects I work with has it as payment processing service.
PROS2Checkout allows you accepting payments and issuing invoices for your products via product payment link right via dashboard. So if you e-store is under construction you can keep on receiving payments.
CONSThe service had major issue mith Mastercard lately. As far as I know they were forced to PayPal gateway.
Vendor Response
Hello! Thank you a lot for your review, we are grateful you took the time to give us feedback. We are also happy you are enjoying our platform and services, particularly the payment processing capability. Regarding your concern, we have been actively working to reactivate payment processing for Mastercard and grow the number of payment methods you can offer to your clients. Therefore, we added the processing of credit card payments via PayPal to offer your customers a seamless payment experience and the option to pay via Visa/Mastercard and via American Express and Diners. Thank you for your understanding!
Replied October 2021
Reza
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
Most reliable gateway processor
We use Avangate as payment processor for almost 3 years. I worked with too many providers before but never had a good experience as what I have with Avangate. Support agent was really helpfull when we contact them several times in a day to help us to develop our custom module for Avangate. process of accepting money is very good and professional while most of gateways only accept payments and when a chargeback happen just put a penalty (mostly Money!) on your account.
Iliana
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Great tool for recurring billing
Helps launch and keep our business growing steadily.
PROSWe are able to bill our clients in time to be able to meet payroll. Their recurring billing solution is very advanced and makes any subscription service easy to implement.
CONSSince they integrated with Avangate, i think they are a great provider.
Anonymous
1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2023
Great alternative for payment processing
It's a great tool for accepting payment in different currencies and add it smoothly to an online store.
PROSIt's really a good solution for ecommerce payment processing. Easy to set up and also can be used from most countries which is not the case for other tools.
CONSNothing much. It's quite all rounded and a good solution
Vendor Response
Hi there! Thank you very much for taking the time to share your thoughts with us. Your feedback means a lot, and we are delighted you had a great experience using our service. We strive to offer a reliable and user-friendly solution for eCommerce payment processing, and it is truly rewarding to know that we have met your expectations.
Replied June 2023
Juliana
Verified reviewer
Computer Hardware, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2019
The Improved 2Checkout Platform Brought Flexibility to Receive Payments
The 2Checkout Payments Platform enables us to exploit its profound involvement in online payment solutions. One of the best solutions for E-commerce, it supports multiple payment methods and has high end security protection. Also the service and support provided is incredible, all our needs are fulfilled. The platform gave us the flexibility that we needed.
PROSFlexibility, multiple payment methods supported, multiple currency support, great management tools.
CONSA little tricky to implement, you need to have a team with previous training.
Jose
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Super Effective Payment Processor
2Checkout definitely accelerates the payment process for our online customers
PROSThe ease of use and how quick it processes the payments; customers can pay for their goods at a glance
CONSPerhaps the revenue that needs to be credited to the app could be less; but we're aware that it depends on the transactional volume
Vendor Response
Jose, we appreciate you taking the time to leave us with your feedback. We're glad to hear we help accelerate the payment process for your customers. This really made our day!
Replied February 2023
Anonymous
51-200 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2022
Terrible customer service
PROS
If you manage to get the right service support I think you will get a good value for money option
CONSThe APIs are outdated for Python. If you are developing on Python be prepared to downgrade the version of your software since the API is old and outdated. The customer service is terrible and non responsive. The support team does not respond in a timely manner. In addition, it only uses automated responses and does not attend to problems in a personalized way. Lack of technical support They decided not to approve my business, even if uploaded every single document they asked for. They didn't gave me a detailed answer to address the issue, they just cancel my account and sent me autogenerated email. So I waste development time and money.
Reason for choosing 2Checkout
Because they don't charge a monthly or anual fee. But it looks it was a bad decision.
Vendor Response
Hello there! Thank you for your honest feedback. We apologize for any inconvenience we might have caused. Please know that there are many factors that are taken into consideration when an account is reviewed. In general, all restrictive actions we take are to protect the partners and the customers from any negative scenarios. Regarding your concerns with our API, please know that the newest API 6.0 allows merchants to manage all aspects of their business. You can find more information about it here: - https://www.2checkout.com/lp/2Checkout-API-Datasheet.html - https://verifone.cloud/docs/2checkout/API-Integration/01Start-using-the-2Checkout-API. Finally, we apologize for the extended replying time on your support requests. We are currently experiencing a high number of requests, but our Support teams are doing their best to provide assistance in a timely manner. We can certainly understand your disappointment, and we regret that we are unable to meet your business needs.
Replied March 2022
Thea
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2018
Ease of use and implementation for a payment gateway
I used 2Checkout to function together with Shopify. The speed of integrating the 2 is fast and seamless. I didn't have to worry about the security, or if I did the right thing. It also has a sleek design that the people paying over the gateway feels that the payment gateway is trustworthy, and they can put their credit card information in without fear.
CONSThe payment scheme is quite strange. I didn't like that you need to bulk the amount before you can withdraw. I also think that the cut that they make is quite large for international organizations.
Anonymous
1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2021
Great Gateway!
2checkout is great & reliable. I've been using this for almost 2 years & their service is great so far.
CONSThey've a 2FA system which is kind of broken. Also there's no chat support, only email support. But they respond quickly on working days.
Dani
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Avangate is great for small companies thanks to its friendly costumer support
-Friendly and fast costumer support, -No upfront fees, -Automatic key delivery, -Multi language, -All the features you need to start selling online.
CONS-Confusing dashboard until you get used to it. -Minimum payout, it isn't much but it's still there.
Brigita
Design, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2020
Takes care of your payments
Very flexible implementations with a lot of functionalities, supports a lot of payment methods, allows convenient payment options for our customers.
PROSAlways great customer support, when requested, quickly provide solutions to problems. Having someone else handle the payments just allows us to worry about other aspects of the business, especially, makes it easier when having clientele from all over the world!
CONSQuite a lot of double charges have occurred on separate occasions - basically all clients in a couple hour span got double charged, and the amount of accidents only confirms that it was definitely not the case of human error. Everything was solved quickly on their part, but it created inconvenience for the clients.
Usman
Information Technology and Services, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
FUNCTIONALITY
5
Reviewed January 2021
Satisfied User for almost 6+ years
Easy to setup and manage I have found 2CO very reliable during this time
CONSThe only con for me is the high percentage that I have been paying.
Philipp
Computer Software, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Lots of features and excellent customer support
There are a lot of features included and after some time getting used to them I was able to configure everything the way I required it to be. The customer support is very responsive and helpful and it's excellence warrants the fairly high price.
CONSAvangate merged with the horrible company 2Checkout (worst I've experienced in this sector!) earlier this year and plans to operate under the name of 2Checkout in the future. I'm very worried that things will go south in the aftermath of this merger and that the poor reputation of 2Checkout will damage my sales. If I had known this in advance I would not have become a customer of Avangate. - But due to Avangate's good performance in the past, I'll give them credit and hope for the best.
Tammy
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2018
Absolute Lo Jack
For the price You can't beat it!
PROSAvangate's Absolute Lo Jack software helps to track your laptop (or other devices) by simply downloading their software on the device. How convenient is this?!
CONSIf the device is turned off I think the software stops tracking it, so if they do not turn on I still can't locate my device.
Stefan
Information Technology and Services, 2-10 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed July 2020
Their acceptance process is gruesome
They have the best regional availability compared to other alternatives I could find.
CONSThey will decline you for allegedly selling prohibited products, even though you are not selling those products in particular. Just use Stripe, or Braintree or whatever else you can, I guarantee you will have better communication and experience!
Vendor Response
Hello! Thanks for your honest feedback. We appreciate you taking the time to review our platform and services, and we apologize for any inconvenience you may have experienced. To help us sort this out, could you please provide us with more details directly at service@2checkout.com? Looking forward to hearing from you!
Replied July 2020
Anonymous
11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2017
I'm mostly satisfied and will keep using Avangate
So far the service was very reliable. Flexible fulfillment options, flexible configuration. I recommend it to others.
CONSWithdrawal options are very not flexible. I wish Avangate would allow multiple withdrawal ways adjustable on-the-fly.
Hany
Information Technology and Services, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Good
Easy to use you don't need any training
CONSNon, I didn't finf any cons till now, if you find something please tell me
Thomas
Marketing and Advertising, 1 employee
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2020
Seems like a dodgy company, bad support
nothing so far good to say. Because a Wordpress Plugin provider opted to use their payment methods, I came across a dodgy tax situation.
CONSHad a business question in relating to how they add taxes to orders between European countries. They shouldn't, but still do. Their customer service did not answer my question nor my follow up questions. Seems like a very dodgy company that needs to be IRS investigated.
Aparna
Verified reviewer
Banking, 51-200 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2018
Payment Gateway for Business
2checkout provides a wide range of payment solution and integration library which can be simple use with an single click to any of CMS solution;
CONSSupport is little slow and sometimes they refuse without any reason.
Dilraj
Verified reviewer
Computer Software, 501-1,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Very efficient and customizable payment solution
Overall, its a great tool for managing your financial systems and for integrating it according to your different requirements with customer support always helping you for getting the job done.
PROSGreat software for online payment systems. It can be customized according to your payment requirements and support multiple payment systems and currencies.
CONSThere can be a steep curve for learning how to implement it with your system, but the documentation and customer support gets you over the curve.