it allows people to pay over time which drastically increases sales

the admin page of afterpay is limited and doesn’t allow for many things but the new UI looks promising

Amazing!

The ease of use and integration is what we like and appreciate most about Afterpay. It is critical for payment processing to be as simple as possible for customers in 2022.

The reporting and administrative portals could be better. Would like to see a more comprehensive dashboard of sales and analytics.

I was on an unpaid sick leave that unfortunately for me resulted in 1 or 2 missed payments. I’ve explained that I was terribly Ill and was not paying attention to the fact that ANY of my accounts set of for autopay was being rejected due to an expired card. UNLIKE most sensible merchants who contact their LOYAL CUSTOMERS or any customer when they notice a payment has been missed, AfterPay resorts to NON HUMAN FORMS OF COMMUNICATION! Less than a month later when I was back on my feet I IMMEDIATELY PAYED OFF THE PAYMENTS MISSED ALONG WITH THE ONES THATS WASNT DUE. To my surprise, PENALIZED BY AfterPay DRASTICALLY! My spending limit that was near $2000, a result of on time payments since late 2019 had been decreased to $50. ALL of my rewards stripped! I tried to appeal this by reaching out to customer service but received repetitive emails not explaining the drastic PUNISHMENT, but a regurgitated script of “SORRY FOR THE INCONVENIENCE THIS HAS CAUSED….SPEND MORE MONEY TO BUILD BACK UP YOUR LIMIT.”The NIGHTMARE continued when I conceded and took the L when I realized AfterPay is A COMPANY WHO HAS NO REGARDS TO THE PRESENT DAY ISSUES WHERE THEIR CUSTOMERS HEALTH COULD BE THE REASON BEHIND A MISSED PAYMENT! The past couple of days I’ve been trying to buy 2 items under my now $50 spending limit. AfterPay HAS REJECTED EACH ATTEMPT CLAIMING THAT THE PURCHASE EXCEEDS MY SPENDING LIMIT!

At first it was a convient way to purchase what you WANT without making any sacrifices to you important and necessary bills. I would use the service to by clothing, perfumes, sneakers etc.

AfterPay is good until you have an issue. The company causes issues that impacts your account for months at a time and the consumer has no control over what happens! In the end a fun service turns to an unnecessary nightmare!My problems started when I received an Email from Afterpay support that my account had been Hacked. I responded to the Email and that was the beginning of the end. You would think changing my password would be fix the issue but it wasn’t. The various agents working on my case forgot the reason of my inquiry to THEIR email turned into me reaching out to them to report a breech in my account. This took over 2 months to resolve! If they had PHONE SUPPORT, this would have never been an issue.

Our customers love the flexibility of afterpay's services

fees for brands can be a bit high compared to other payment processors

Afterpay has been a huge help in growing my AOV! My customers love how easy it is to use and how it makes a new wardrobe affordable!

Reporting could be more extensive. I feel the merchant backend is lacking in features

My overall experience has been amazing, I’ve increased sales and order size

Afterpay has increased sales and helped our customers order more at once. It is user friendly and easy to instal

There isn’t really anything I feel is lacking

The process to integrate into Shopify was very easy and they had a great on-boarding process.

There is no API connections on the back end to bring in payments into my ERP system to reconcile which was disappointing.

Customer service made setup quick and easy and once you set it, you can forget it. It’s been working seamlessly since installation.

I love that many customers already know and trust Afterpay.

I was not able to fully implement the software on my website by myself but customer service made the process quick and easy

Easy onboarding, they are available by e-mail to help you setup the product, pretty straight forward and pleasant experience

Afterpay is mostly used by younger generation, it allows us to offer a payment solution that our customer target would appreciate by having multi payment terms

A direct integration with Shopify would be great, but probably won’t ever happen since Shopify has similar services

I enjoy using Afterpay for both personal and business and will continue to use this software.

I like that AfterPay is user-friendly inside the app when shopping and looking for stores. Putting all their available stores in categories makes it easy to navigate through and there is a variety of stores. Anyone can find a store to shop at. I like that they offer in-app and in-store options and I like that they have a rewards program.

The speed of the app when going from store to store or category to category can improve. It is way too slow and very frustrating. I get impatient most of the time I am in the app and start clicking everywhere because nothing is happening and when it finally wants to wake up and go it clicks me everywhere I clicked except for the intended location. That is my only complaint about this softwarde.

Frustrating and a waste of time.

Didn't get a chance to use it as they denied my application after they let me get it all set up.

After applying on-line I received an email directing me through the process to set up the service on my website, which I did successfully and received another message saying it was ready to use. Then I received an email from customer service to say my application was rejected because my average shop item costs over $2000. They do not provide any info. about these restrictions anywhere on the website and I wasted my time setting up the service under the impression that I was already approved. Be very careful when setting up this service and don't waste your time doing anything until you get confirmation of account approval from customers service.

Overall, its been great. I was pretty disappointed that I pay a higher processing fee than a few of my colleagues. I tried to negotiate the rate down a little and didn’t have much luck. One of my friends has a business of comparable size, so it felt especially weird that I pay more than her. (I understand major retailers getting volume breaks, but it stung to find out I was paying more when I was one of the first brands to onboard with Afterpay when they came to America)

Giving customers the option to split their order into 4 payments has helped increase my AOV and after all of these years, I have never had a customer complain about Afterpays service - so thats a win!

Unable to secure marketing placements. So I feel like smaller brands just get “lost in the shuffle” unless they are VERY lucky and selected to be featured in marketing materials

My overall experience is great

How easy it is to setup. It was a no brainer for me plus Afterpay pays quality

Nothing to be honest. I don’t have much to say as I have never experienced any issues

Love this app

1. I use this app especially paying out for clothing or other stuffin malls/shops without giving any upfront payment. 2. Great installment options. 3. Great deals for app customers. 4. Give points to app customers in which they can extend their payment dates, no upfront payment on shopping. 5. Digital card which you can save in your wallet and use for payments. 6. Your card details, payments will be protected from scammers.

I did not find any problem while using app.

Afterpay provides shoppers with alternate payment options by offering a payment plan. The plan encourages customers to shop more often and/or increase the total of their purchases.

I don’t have any cons. Integration process was easy.

Great so far

The integration is super easy Great option for my customers

Nothing Everything so far has been easy and smooth to integrate and transition to

This service allows our customers to pay overtime, with no extra charges to the customer. And it is really easy to set up on our backend

The backend reporting could be improved. There is not an easy summary report for me to look at month over month.

Overall, I have had a fantastic experience with Afterpay and would recommend it to other colleagues. We do not use any other pay in 4 methods other than Afterpay.

I like that afterpay gives our customers flexible spending options. We have noticed in an increase in sales on our eCommerce store and many of our customers use afterpay as their payment method.

The fees are larger than I'd like for them to be and sometimes we have issues with customers saying they didn't receive their refund when we processed it on our end.

Allows our customers to purchase products and pay over 4 easy installments.

This is an incredibly easy software to implement into the shopify platform

The fees are a little high and it takes a while to get your funds after someone purchases a product.

It was really simple to add it to our site and our customers love it!

It gives our customers a better option to make smart purchases

Not much I can say I do not like about afterpay.

Great experience and i will continue to use it i the future.

Fast Process and easy to use. It also makes spreading the cost of things so much easier.

Nothing its great i use it often to help spread the cost of things.

I love that it can easily help customers attain the products they want immediately, and breaking down the payment with no interest

Nothing that I could think of at the moment

My clients love it!

Easy to use. No assistance needed. Payout is quick.

Nothing. It is easy to use and the payout is quick.

Amazing! Customer service is very easy to work with They always keep you in the loop when something is not working or if we need an update on our software

I love using Afterpay because it boots our sales

I honestly say, their isn’t something I don’t like about this software

Overall, my experience with Afterpay has always been satisfactory!

What I like most about Afterpay is that it allows us to make a purchase without having to worry about paying for it in its entirety at once! Simply use Afterpay to pay 1/4 of the cost and acquire the purchase/have it shipped to you, and pay for it in 3 parts over the course of 6 weeks—every 2 weeks. So a $100 purchase with Afterpay would mean $25 now and have the purchase shipped to you, then pay $25 every two weeks until you pay the $100 in full! It’s super convenient when you have an urgent purchase (like a sale, or need it by a certain time) but do not have the full amount for it yet!

The only thing I dislike about Afterpay is the limitations it has on where you can use their service. You’re not able to use them everywhere, only for verified companies. Their competition, Klarna, allows you to use their Pay in 4 option with even more companies!