All CSG Forte Reviews
1-25 of 81 Reviews
Sort by
Kevin
Facilities Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Review of Forte
Good
PROSWe use it a payment processing tool for Nexudus for our coworking space. It works. Great customer service
CONSThe admin interface is a bit clunky, but we're figuring it out
Reason for choosing CSG Forte
Easier integration with the tool we're using
Reasons for switching to CSG Forte
Cheaper and easier ACH bank transfer option
Vendor Response
Hi Kevin. Thanks for taking the time to provide your feedback. We do appreciate it! Our support team is available to help you through the admin interface if you'd like. They are available to answer any questions you may have, at any time.
Replied June 2019
Matthew
Real Estate, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Fort Payment Systems
Once set up this works flawlessly in the background. I had very very good help from their IT to get it linked to my webpage. I have no true complaints, just ideas that things could be easier for the average person.
PROSOnce it's up and running there is little to no maintenance needed. The price for the service is great compared to some competition. The customer facing portal is easy to use.
CONSThe administration interface is not the best. There should be easier non-tech savy interactions. For example creating a confirmation letter for a transaction shouldn't require the effort of finding and clicking the right code on the side to input a customer name. Maybe adding templates would work just fine and leave the specialized make your own to those who are inclined. While I'm sure you can do just about anything I could need, I stick with the basics because I'm not as tech savy and don't intend to hire a programmer so I can accept payments.
Reason for choosing CSG Forte
N/A - any initial research found other options pricy
Reasons for switching to CSG Forte
Cost
Vendor Response
Hello Matthew. We appreciate your honest feedback. This helps us to improve in areas that would make the most impact for you. Please don't hesitate to contact our support team for anything. We're here to help.
Replied August 2019
Stevie
Music, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed September 2019
We only use it because we have to
The only pro about your product is that it allows for our developers to write their own code to reconcile the transactions processed in Forte with our Quickbooks software. We have had to spent an absurd amount of resources to get it to work, but at least you allow us the option and a sandbox as other companies require a 3rd party software or close this information off completely.
CONSPretty much everything else. The Dex platform is a slight improvement, however, everything needs to be initially set up in the Virtual Terminal prior to being available in Dex (example, email addresses). The Virtual Terminal is horribly designed (literally painful to look at) the amount of clicks it takes in order to complete a function is excessive, the character max for email addresses is unnecessary. If we could switch off of this platform we would, but unfortunately many of the other processors out there do not play well with Quickbooks Enterprise.
Tina
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2019
Very Robust User Friendly Payment System
Overall we are very satisfied with our Payment System provided by Forte.
PROSForte Payment Systems has a user friendly interface great for both large or small corporations. The cost of this payment system is highly competitive, and the system allows for easy payment processing. The variety of payment options, types, and payment schedules allows for a wide range of versatility and flexibility for our clients.
CONSIt takes roughly 6-7 days for the funds to hit the account. There are other same day and next day payment systems out there, so it would be wonderful if Forte could cut this down to 2-3 days. If there is an NSF, we do not receive a notification for several days. Many times the clients have already alerted us before we receive the notification.
Vendor Response
Hi Tina. Thank you for taking the time to leave a review and provide your feedback. We're glad you find Forte user-friendly and versatile for your business and client needs. Our support team is available to discuss the notification options for you at your convenience. Please do not hesitate to reach out.
Replied July 2019
MARTA
Government Administration, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Forte has been one of my greatest choices
From the beginning, they have been so very easy to work with. If I have questions, I just call their service department and I normally have an answer within minutes. I am not very intelligent when it comes to technology, but they made me extremely comfortable right from the start.
PROSWith our previous vendor, I would "miss" payments -- they would send an e-mail for each payment and that was almost impossible to keep track of. Forte sends a listing of payments that have come through each day, as a group, making it so much easier to track.
CONSThe equipment was a little expensive to begin with, but it's been worth every penny.
Reason for choosing CSG Forte
Forte was quite a bit cheaper than my former vendor and making the switch was extremely easy.
Reasons for switching to CSG Forte
My other vendor installed their software and then disappeared. I talked to their service department a few times and they were relatively friendly, and answered my questions to a point -- then I was left on my own to figure it out. Forte makes me feel like they are genuinely concerned about my issues.
Vendor Response
Thanks for your review, Marta. We're proud of our flexible reporting capabilities and that it help ease the reconciliation process, which we know can be a nightmare. Our customer service team pride itself in making sure we resolve each and every single issue raised by our customers.
Replied November 2020
Chris
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2019
Good Product
Overall it's positive. Calling into CS can be a challenge with wait times although we call in very infrequently.
PROSEasy to enter information and set up billing, both one time and recurring.
CONSInability to customize some fields and viewing/changing of scheduled transactions.
Reason for choosing CSG Forte
We use both
Vendor Response
Thank you for providing your feedback, Chris. We are happy that your overall experience has been a positive one and your feedback will be used to help us improve our services overall.
Replied July 2019
Sean
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Excellent and Reliable Service
We just don't have problems with the bank account verification service. Nobody complains about the accuracy of the information we deliver and we have had at least 99.999% up-time. The service just doesn't go down which is amazing.
PROSThe bank account verification service is fast, accurate and reliable. We have had almost zero downtime in 10+ years of using this product.
CONSInitially the bank account verification service was limited to a handful of large banks with many verifications returning an "Unknown" status, but almost all bank accounts we verify now are in their network.
Reason for choosing CSG Forte
Almost real-time positive verification on bank accounts. Nobody else had that.
Vendor Response
Hi Sean. Thanks for taking the time to provide your feedback. We're glad that you've had such a positive experience with the account verification tool. Our support team is available to assist you and answer any questions you may have, at any time.
Replied July 2019
Michael
Transportation/Trucking/Railroad, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Solid choice for our small business
Forte is an easy way for us to get paid faster with eCheck payments, really glad we found them.
PROSWe use Forte mainly for processing eCheck payments. The secure web pay feature is very useful for customers to make payments and was pretty straight forward to implement into our website. I also appreciate that their fees are low and transparent.
CONSI feel like the forte checkout option should be easier to implement, similar to the secure web pay feature. It's not a big deal but it would be nicer to use since it looks more mobile friendly, but I'll probably need a web developer to put it on my website.
Reason for choosing CSG Forte
Lower price for our needs.
Matthew
Government Administration, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Love the customer service!
The functionality has adapted well with our in house tax system; the customer service from [SENSITIVE CONTENT HIDDEN] is what makes this the best for me and our team - she is always ready to trouble shoot any issues and we are committed to Forte because of the customer service we get.
CONSTxt file manipulation can be a bit challenging when we have files with thousands of tax payers - it can be very time consuming but overall the "search and conquer" methods we apply work
Vendor Response
Thanks for your review, Matthew. Forte is proud of its customer service and support we provide to each and every customer. We thrive on working with government entities whether they use in-house or 3rd party tax software vendors, we have the flexibility to make it work.
Replied November 2020
Dane
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Real Estate investor
It makes it super easy to collect my rent. Just have to get the signature.
PROSEasy to use. Can schedule rental payments for the entire year.
CONSWish I could connect directly with quickbooks accounting software. Wish I could get the payment sooner without incurring any fees. Would be nice if there was a online form that I could send my clients basically asking them for there bank account information and asking them to sign to authorize the transactions. I would be able to choose the dates that the money would come out and the amount.
Vendor Response
Hello Dane. We're glad you have found Forte easy to use and the scheduling function valuable. Our integration team would be able to speak with you about connecting with other systems/applications. They are available at your convenience.
Replied July 2019
Naomi
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Forte is a great software to use.
Very easy to use software. Have never had any problems. Customer service has always been very helpful with any of my questions, they are also very friendly and professional.
CONSOff the top of my head, I cannot think of any cons.
Vendor Response
Hello Naomi. Thanks so much for taking the time to provide your feedback. We're glad that you've had such a positive experience using Forte. If you ever need anything, our support team is available at your convenience.
Replied August 2019
Locksley
Banking, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
Great Value
Continues to be a great experience with Forte.
PROSGreat pricing. Helpful customer services.
CONSCustomer service only open 7 AM to 7 PM EST
Vendor Response
Hi Locksley. Thanks for taking the time to provide your feedback. We are happy to hear you have had such a great experience with us as your payments partner. Our support team is available to assist you and answer any questions you may have, at any time.
Replied July 2019
David
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Kudos Forte
So far so good. We like working with them.
PROSI could talk with a real person and they accommodated me and our needs expeditiously.
CONSWe're just starting with it but looks really good.
Reason for choosing CSG Forte
pricing, the ISV and the customer service.
Reasons for switching to CSG Forte
Pricing and customer service.
Vendor Response
Thanks for your review, David. At Forte, we strive to provide great customer experience and we're glad your time with us has been wonderful thus far. If there's anything we can do for you, please don't hesitate to reach out.
Replied November 2020
Miles
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Forte Payment Systems Review
Great
PROSEasy to use. And was priced very competitive
CONSCost was less when I started. Now it is higher and has pci compliance
Reason for choosing CSG Forte
Price
Vendor Response
Hi Miles. Thank you for taking the time to provide your feedback based on your experience using Forte. We appreciate your business.
Replied August 2019
Gil
Financial Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Easy to Use
Very happy with the software, before I used my banks software was much more complicated to navigate and set up the feature
PROSFrom the moment of installation I was able to easily set up the accounts and start applying the different features. Great customer service Reports on transactions
CONSI don't have any complains on this software
Reasons for switching to CSG Forte
Cost
Vendor Response
Hello Gil, Thanks so much for taking the time to provide your feedback. We're glad that you've had such a positive experience using Forte. If you ever need anything, our support team is available at your convenience.
Replied June 2020
Rose
Education Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Customer Service
Very easy and a fast effortless way to collect payments
PROSVery easy to use, although DEX is a bit difficult to get used to
CONSHow long it takes to get payments funded
Vendor Response
Thanks for your review, Rose. At Forte, we always keep "Ease of Use" at the center of our product designs and we're happy to hear your experience has been positive. Dex is our newest merchant and partner portal with tons of awesome features. We host regular dex trainings for our customers, please reach out to support for more information.
Replied November 2020
CHRIS
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
OVER ALL GOOD PRODUCT AND VALUE
SYSTEM RUNS PRETTY MUCH TROUBLE FREE
PROSEASE OF USE AND VALUE BETTER THAN AVERAGE CUSTOMER SERVICE
CONSi WISH IT WAS INPLEMENTED INTO SNAPON'S "CHROME" SOFTWARE
Reason for choosing CSG Forte
EASE OF USE
Reasons for switching to CSG Forte
UNSURE OF WHAT THE FUTURE HELD FOR THEM
Anonymous
201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2019
Great value and easy to use
We wanted to offer an ACH option for payments. We selected Forte and passed along the savings to students as a no fee option compared to paying tuition with a credit card and being charged a convenience fee.
PROSOther vendors charge a lot more for the service than Forte. We are pleased with the overall value and how easy the payment system is to use.
CONSI cannot think of anything negative about the software.
Vendor Response
Hello! We're very happy that you have found great value in our ACH solution. Thanks for taking the time to provide your feedback. We do appreciate it! If you ever have any questions or need anything our support team is available to you.
Replied April 2019
Ben
Automotive, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Easy to use, great UI, great support
The product is easy to use, support has greatly improved, and our representative, [SENSITIVE CONTENT HIDDEN], is great at following up and making sure our needs are met.
CONSMy one and only con would be when we first started using the product, the support wasn't great. However, this has drastically improved and we are now able to get help immediately whenever we need anything. Great improvements there.
Vendor Response
Thanks for your review, Ben. At Forte, we are continuously improving the way we serve our customers, and we're glad you are pleased with our support. If you have additional feedback for us, we're always happy to hear them.
Replied December 2020
patrick
Real Estate, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Speed and convience
Many of my tenants wanted a alternative to writing and delivering a check; this program solved that.
PROSMy customers love it. They can pay any time day or night and don't need to venture to the rent drop box.
CONSIt sometimes takes a too long for funds to reach my bank.
Vendor Response
Hello Patrick. We're glad that you have found Forte incredibly useful and beneficial for you and your tenants. Please don't hesitate to reach out to our dedicated support team if you ever need anything.
Replied July 2019
Peter
Professional Training & Coaching, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Exceptional customer support
Any time I have had a problem, the support I receive is remarkable in being personable and professional. They are always patient with correcting my mistakes and I very much appreciate that.
CONSThere is nothing I can identify as a con.
Vendor Response
Thanks for the review, Peter. We are happy to hear that Forte makes things easy for you, we are always looking for ways to improve our customers' experience. We appreciate your continued business, please feel free to reach out to our support team if you ever need additional assistance.
Replied October 2020
Alyssa
Government Administration, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Municipality friendly
This is a great option for taking credit card and e-checks for the Town where budgets can be tight. There is no charge for the use of this product and it is very easy to use and set up.
CONSI have not found anything yet that I do not like.
Vendor Response
Thanks for your review, Alyssa. We're glad our solutions help your organization take digital payments with the option to pass the fees onto the payers.
Replied November 2020
Niraj
Education Management, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2019
Forte Payment System
Least amount of input to do the transaction
CONSuser interface, complex screens, lot of filtering options, and above all almost 10 days to get the money in the account
Vendor Response
Hi Niraj. Thanks for taking the time to provide your feedback. We do appreciate it! Our support team is available to work with you through the user interface whenever you are available.
Replied July 2019
Solon
Retail, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Not too bad. A little expensive
It’s easy to use and learn. The help desk is knowledgeable
CONSIt’s expensive compared to competition.
Vendor Response
Hello, Solon. Thank you for taking the time to provide feedback about your experience with Forte. Our support team is available to work with you as needed, so please don't hesitate to contact us if you do.
Replied July 2019
Monica
Education Management, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2019
Nothing special
Payments process is fine. The policies in regarding to holding on your account could stand to be improve for small business owners just starting out. This company is clear that there is no exception whether you are a big or small company everyone is treated the same and I think it should be some help for small business. Even banks try to help small business.
PROSThe payments was process correctly
CONSNothing I like the least.
Vendor Response
Hi Monica. Thanks for taking the time to provide your feedback. Doing so helps us continue to improve our service and support capabilities. Please remember, our support team is available to assist you and answer any questions you may have, at any time.
Replied June 2019