All Easy Digital Downloads Reviews
1-25 of 110 Reviews
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Anonymous
Used less than 2 years
OVERALL RATING:
5
Reviewed October 2021
Great solution to online digital sales
Carrie
Verified reviewer
E-Learning, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
A straightforward setup with lots of integration options
On the occasions when I've needed help, I've consistently found the email support to be prompt and effective. I'm very happy with the product and with CSR and his team!
PROSI've used EDD for 5 or 6 years across multiple personal projects and have used it when building e-commerce websites for clients, too. I like the ease of setup and that there are numerous integrations available for payment gateways, affiliate programs, email marketing services, and more.
CONSI don't really have any complaints. Getting started costs can be expensive but in the context of annual cost required to facilitate sales in my business, the cost is quickly recouped.
Reason for choosing Easy Digital Downloads
Lighter-weight software with a more streamlined interface for products.
Reasons for switching to Easy Digital Downloads
Not selling physical products.
Vendor Response
Carrie, thanks for such a detailed review while clarifying that you're not selling physical products! We'll be here to support you whenever possible.
Replied April 2020
Shane
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Sell Digital Products & Services with Ease
We were able to offer subscriptions and service purchases via both PayPal and Stripe with a minimal time and financial investment. EDD offers a whole host of extensions, which causes the plugin to be extensible by design. We have taken advantage of multiple extensions to avoid the cost of building these things ourselves. But also, we have been able to further leverage the extensibility of EDD and build our own customizations to refine the buying experience for our customers. It's been a huge part of our business for 5+ years and I couldn't imagine trying to achieve the same results without the assistance of EDD (and their support team along the way).
PROSThe two biggest reasons I chose EDD was the Stripe integration and the recurring/subscription integration. Having a pre-built solution for these two things is a huge win.
CONSAdmittedly, several of our products are services and not in the realm of typical for EDD. This has presented some challenges in integrating with our back-end systems. But that also points to one of the amazing things about EDD, it's extensibility.
Reason for choosing Easy Digital Downloads
We chose EDD for the specific combination of features needed: Stripe & PayPal integration, subscription products, and software licensing keys.
Vendor Response
Hey Shane, thank you for the review and thorough feedback. We very happy to hear of your success!
Replied April 2020
Fred
Graphic Design, 1 employee
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed April 2020
Easy Digital Downloads Isn't All That Easy
Incredibly frustrating. I watched dozens of hours of outdated videos and spent money for pro versions of a theme and a page builder which only added to my confusion. While I am not a web designer, I do have many years experience in managing and adding features to two websites, one of which is a forum with over 50,000 members and the largest of its kind. In hindsight, I am not surprised that EDD's showcase of existing sites apparently doesn't show any sites that are individually owned and operated stock sites selling digital art as I am seeking to do.
PROSIts promise of being capable of doing everything I want to do with a website. I sell digital art with a current portfolio of more than 5000 images. I also want to add a number of computer graphic services.
CONSThe fact that it's not a complete package. I still need a "theme" and a "page builder" which are new terms for me that I don't understand in trying to use them as well as what each does when and why some things do not work as expected.
Reason for choosing Easy Digital Downloads
I am only at the free trial stage. I am looking for the ease of use and the functionality offered with a few of the plugins recommended for it. So far I haven't come close to even being where I could ask intelligent questions.
Reasons for switching to Easy Digital Downloads
K-Tools decided to discontinue development and support for Photostore. It will not run on any PHP more recent than version 5.4 and is starting to show problems.
Vendor Response
Thank you for the feedback Fred! If you're still using Easy Digital Downloads, please consider contacting our support team. Even if your question is still unclear or open ended, we want to help you work through it so you can focus on running your business.
Replied April 2020
Jim
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Easy, quality and support are the reasons to to license Easy Digital Downloads
Of the few times I have contacted support, our rep has gone above and beyond normal help. I had a conflict with one site, and he wrote a plugin to fix the incompatibility. Our rep rocks!
PROSEase of use. Easy to install. Easy to maintain.
CONSSome extensions lack desired functionality.
Reason for choosing Easy Digital Downloads
Better licensing options.
Reasons for switching to Easy Digital Downloads
Easy Digital Downloads has a much better user interface.
Vendor Response
Hi Jim, thanks for leaving us a review. We appreciate your feedback!
Replied April 2020
Shane
Online Media, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2020
Does the job without question
Digital downloads have boosted sales as a result of increased integration of payments options.
PROSEase of use - payment integration & ready to go within an hour or less. Retaining customer information & data - a wealth of a repository.
CONSWould like additional options for tiered pricing options for products.
Reason for choosing Easy Digital Downloads
With a bit of ingenuity we were able to develop the same feature set with Easy Digital Downloads at way less than cost for WooCommerce
Reasons for switching to Easy Digital Downloads
Cost savings
Vendor Response
Love it! Thank you Shane for this great review.
Replied April 2020
William
Design, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Best decision I made
Always responsive and willing to help.
PROSIt’s easy to use and implement. You can customize basically every aspect to fit your business.
CONSI struggled to keep my data when pushing my staging site live.
Reasons for switching to Easy Digital Downloads
EDD was easier for me to work with. Being completely new to WP and building websites.
Vendor Response
Hi William, thanks for writing us a review. We appreciate your feedback!
Replied April 2020
Chris
Music, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
The Best Software Out There for Digital E-Commerce
Easy Digital Downloads has taken my dream and made it a full-time job! I love Easy Digital Downloads and would recommend it to anyone.
PROSEDD is easy to use and the customer flow is simple/reliable.
CONSIt doesn't easily integrate into many Wordpress themes (at least to look good).
Reason for choosing Easy Digital Downloads
I gave EDD a try and it exceeded all my expectations. I had experiences with WooCommerce before and found it to be overly complicated and buggy. EDD has been running like a well-oiled machine for years (with only a few issues along the way). I swear by it.
Reasons for switching to Easy Digital Downloads
I wanted complete control over my music and to also not have to pay a fee for every sale.
Vendor Response
You're awesome Chris!
Replied April 2020
Craig
Media Production, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed April 2020
Solid & Fairly Easy To Use
We are still developing this side of our business but overall we are pleased we chose this option.
PROSIt is fairly easy to set up and with all the plugins there is not a lot you cant do with it. It integrated easily with most email solutions and payment providers and you can use off site storage for product delivery with no real effort.
CONSCustomising the look and functionality needs some skills. You will need to have the top package with all the plugins to use it properly if you can't commit to the whole bundle don't bother. This is probably the only drawback - it might be better to only offer the full package as some users will be frustrated by the need to buy more bits when they get going.
Reason for choosing Easy Digital Downloads
Handles digital products much better - especially if you have all the plugins
Vendor Response
Really appreciate the feedback Craig!
Replied April 2020
Dominique
Translation and Localization, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
EDD is helpful for freelance but overpriced
I feel stuck purchasing it for my freelance services but am being overpriced.
PROSI use EDD because I am a transcriptionist and operate a transcription service through my wordpress app. I found this to be more applicable than woocommerce for my particular situation.
CONSThe pricing is outrageous especially to add of simple features. The high-cost extra features are crazy over priced. It doesn't function with other plugins and basic wordpress features as well as woocommerce does.
Reason for choosing Easy Digital Downloads
Because of an online search - found recommendations for EDD.
Reasons for switching to Easy Digital Downloads
I needed to sell services, not physical products.
Vendor Response
Thank you for review Dominique. We appreciate your feedback!
Replied April 2020
James
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2019
Best WordPress Plug-in to Deliver Digital Products
Easy to use and to integrate in to any WordPress website.
PROSIt is easy to setup and use. Easy Digital Download solved our need for customers to be able to download our software after purchasing. Customer sales information available with a few clicks. We can offer discount codes, track downloads and more... Great piece of software..
CONSAll of the additional extensions you must buy even for some simple functions . Some seems a bit pricey.
Reason for choosing Easy Digital Downloads
Because it had some great reviews and I knew other people whom used the software
Vendor Response
Hi James, thanks for the review! We appreciate your feedback!
Replied April 2020
Tony
Computer Software, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Best Way To Handle Product/API Keys
Easy Digital Downloads has been a really good experience and saved me hours of development on a few different sites already and has been nothing but great.
PROSOne of the best things about Easy Digital Downloads is the Software Licensing add-on that allows you to manage different product/API keys for your plugins and software. Save a lot of time developing a custom solution and with a few minutes of setup and configuration everything works as to be expected!
CONSI don't think there's anything that I didn't like about the software but I did wish there were better bundling options feature wise. It was a bit hard to setup upgrades (or my own product) to different tiers and subscriptions without having to do something really custom.
Reasons for switching to Easy Digital Downloads
Easy Digital Downloads was just more user friendly and affordable.
Vendor Response
Hi Tony, thanks for the review! We appreciate the feedback. We agree pricing and bundling strategy has been difficult due to the diversity within the Easy Digital Downloads ecosystem. We will consider this in the future.
Replied April 2020
Zack
Internet, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Great Product
I sell digital products, WordPress themes, and it works very well
PROSIt's very easy to use and offer a lot of needed functionality
CONSThe reporting can be improved but I've seen that's coming in EDD 3.0
Reason for choosing Easy Digital Downloads
It offered everything I need at the best price.
Reasons for switching to Easy Digital Downloads
Wanted Software licensing for my products
Vendor Response
Hi Zack, thanks for the review. We're looking forward to 3.0 as much as you are!
Replied April 2020
Ioannis
Internet, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2019
The best for digital products
WooCommerce was too much of an overkill just for digital products. So, EDD was one of the choices considered and after some testing it turned to be the better choice.
PROS- Easy to setup and configure. - Works with WPML. - Works with Divi. - Small footprint.
CONS- Need to buy plugins to extend it. - Free plugins very limited.
Reason for choosing Easy Digital Downloads
Because it's made explicitly for digital products and it has a small footprint.
Vendor Response
Hi Ioannis, thanks for writing us a review. We appreciate your feedback!
Replied April 2020
Peg
Arts and Crafts, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2019
Straightforward eCommerce solution for digital goods
This ha been so smooth I've never considered switching to a competitor.
PROSEasy to install. Assistance and hints simple to understand. Most common payment methods implemented. Provides ability to easily create a test environment and switch over when ready for production.
CONSDoesn't track free downloads - have to be dealt with separately.
Reason for choosing Easy Digital Downloads
Easier to configure and install. Didn't have an inventory of hard goods.
Vendor Response
Hi Peg, thanks for writing us a review. We appreciate your feedback!
Replied April 2020
Martin
Photography, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2020
Self-taught WordPress developer and owner of an online stock footage website
It is the first platform that I am introduced to after installing WordPress and the first thing that I learned hand to hand with WordPress. I see the logic and I like the simplicity about that platform...maybe if there were more lessons for it..more ready to use bundles for example stock website for photographs - here are the needed products, themes, plugins, and settings...enjoy...for e-books..for membership..for freelancers platform for selling services and so on.
PROSIt's simple to use and specially designed for selling digital products from my website. This is what I've been looking for. All the YouTube tutorials point to this platform ti be best for digital goods.
CONSIt's very hard to find addons that are compatible with this platform. For a beginner (as I am) it is hard to understand why something is not working properly even when the plugins are designed for this platform..sometimes there are conflicts. Not many plugins are made for this platform and the only option to find the right plugin is with trial and error.
Reason for choosing Easy Digital Downloads
The development of my website was first started on this platform from a freelancer. He started building my website with easy digital downloads...but I was not pleased with the progress from this freelancer so I took over the project, learned WordPress and easy digital downloads and all that was needed for a platform like this to work properly. I never learned anything else, because I was so much invested (time and money) with easy digital downloads that I decided to finish the project as-is on this platform.
Vendor Response
Hi Martin, thanks for the review. We appreciate the feedback. You're absolutely right about difficulty with 3rd party extensions, as this is the nature of an opensource environment. We honored that you've stuck with us and we're pretty confident that we're the best WordPress option for you! Perhaps, our support team could guide you to solid 3rd party extensions. Another place with possibly better answers would be the EDD Facebook community. There are many experienced super users that may have had first-hand dealings with many of the extensions out there.
Replied April 2020
Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Does what you want it to - right out of the box
One other thing that I really appreciate about EDD is the support. So I had a few questions and contacted support a few different times. Their answers to me didn't make me want to set my laptop on fire. We all know customer support that might fill up some pixels with words and such but actually not answer the question. Or make assumptions. With the folks at EDD I got quick responses that were helpful and actionable. It's been more than 1 year since I last contacted them but I remember well how much I liked interacting with them because THEY DIDN'T WASTE MY TIME. For that reason alone you should pull the trigger and use Easy Digital Downloads if it makes sense to your own website's goals.
PROSI've used the free version of EDD for a couple of clients, and it worked perfectly. A new client wanted more functionality and rather than code something myself, I used their free downloads addon (which isn't free, and I know! The name is confusing!) so that the client could have a record of who was downloading various files available on their website. This remains the first and only premium plugin to work so intuitively, easily, that I didn't have to clog up my computer with screenshots so that I could show the client how to use it. Simple and elegant.
CONSThe only issue I had is so minor it should not be an impediment to anyone thinking about getting their own copy of the plugin. It's that this free downloads addon has / had it set up on the admin panel "Customer and product" as if the interaction were a purchasing one. A little confusing to my client, an NGO type of organization with no e-commerce on their website.
Vendor Response
Hi there! Thanks for the review. We appreciate all of your feedback and take pride in our support!
Replied April 2020
Steven
Architecture & Planning, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
Simple to Set Up and Operate by Non-Programmer
Has been great. Does what it needs to do and very easy to operate. Has paid for itself many times over. Implemented customer reviews a couple of years ago, which has improved sales.
PROSSince I only sell a handful of digital products (spreadsheet templates), I wanted something simple and inexpensive, but effective. EDD fit the bill. When I started using it 5 years ago, it was a little buggy, but it now pretty bulletproof and has a lot more features and add-ons.
CONSWhen first launched several years ago, I got too many sales that did not complete for one reason or another, but this is no longer a problem. Biggest issues has been integrating with 3rd-party email program. Somewhat tricky for non-programmer.
Reason for choosing Easy Digital Downloads
Simpler and less expensive than alternatives I looked at for digital-only product.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Fantastic commercial extension suite for Wordpress
The experience has been entirely positive in every respect. I could not recommend this strongly enough to anyone considering this type of extension suite for their Wordpress website.
PROSThis is a fantastic product, supported by a dedicated and skilled team. The software is at the heart of my small digital download-based business and does absolutely everything I need it to.
CONSSome of the reporting features could be improved, but I believe this will be sorted in the next major release.
Reason for choosing Easy Digital Downloads
EDD already had very positive reviews for digital download businesses plus the feature-set was more complete and closer to what I was looking for in terms of a multi-vendor marketplace model.
Vendor Response
Thank you for the review! We appreciate the feedback!
Replied April 2020
Phill
Internet, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
The Only Solution For Digital Product Selling
It works just how you'd expect it to, and with very little effort. The hardest bit was finding the shortcodes to setup a members area. But other than this one area, everything is just as good as you could expect.
PROSSo easy to use. Unlike WooCommerce, EDD doesn't sell you extensions that appear to come from WooCommerce directly but turn out to be from 3rd parties. Likewise, EDD actually does what it says it will and it does it quickly and easily. WooCommerce on the other hand gets you to buy numerous extensions only for you to find out that you can't actually sell a subscription pass for subscription based products. With EDD every combination is possible with very little work required.
CONSIt's a little bit expensive for a new store.
Vendor Response
Hi Phil, thanks for leaving us a review. We appreciate the rich feedback!
Replied April 2020
Zack
Verified reviewer
Marketing and Advertising, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed March 2020
Just as its titled. Easy!
Very easy to set up. In comparison to woo, night and day in setup time
CONSIt's not as extendable as woo. It's great at what it does but can be limiting
Vendor Response
Hi Zack, thanks for writing us a review. We appreciate all of your feedback!
Replied April 2020
Sampath
Verified reviewer
Design, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Best WordPress plugin to sell digital products
I have been using EDD for last 5 years for my online stores which sells templates. I still do not find a better alternative :) Their support team is amazing. Sometimes the plugin owner him self reply when a question is asked.
PROSEasy to setup No maintenance issues Free version offer most of the features a typical online store wants Fast and friendly support from the developers
CONSNot many free third party extensions available Official extensions are expensive
Vendor Response
Thank you Sampath for your review. Your feedback is much appreciated!
Replied April 2020
Muhammad
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
The best Solution to sell Digital Downloads Online
I had setup my Digital Shop in 2014 to sell WordPress Plugins I started building for WordPress eco-system.
PROSPayments Solutions, Software Licensing, Recurring Payments and Set up WordPress auto-updates are the BEST.
CONSProbably nothing so far :) It's hard to say on Cons.
Reason for choosing Easy Digital Downloads
I wanted to sell the Softwares on my own site.
Reasons for switching to Easy Digital Downloads
I wanted to sell the Softwares on my own site.
Vendor Response
Thanks so much for the review Muhammad!
Replied April 2020
Aye Aye
Computer Software, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Awesome Software with Good Customer Support
I am using Easy Digital Downloads together with Software Licensing add-on for license key generation & management (activation/deactivation). It works pretty well and is easy to use. I have explored other options but have decided to choose EDD for ease of use and cost-effectiveness.
PROSEasy Digital Downloads is easy to use and free. I have been using it for 6 years now and do not have problems.
CONSI cannot think of what I like least about this software. It is working well for my digital downloads store.
Reason for choosing Easy Digital Downloads
As far as I can recall, Software Licensing add-on from Easy Digital Downloads is cheaper than the WooCommerce counterpart.
Reasons for switching to Easy Digital Downloads
They do not have a software license key generation feature.
Vendor Response
Hi there, thank you for the review. We appreciate your feedback!
Replied April 2020
Keegan
Design, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed April 2020
Bringing The Goods!
It's been seamless. Great product, easy to use with Divi and excellent support
PROSI love the add-on community around EDD. I have linked LifterLMS course sales to EDD products and it's a match made in heaven.
CONSI wish the Zapier integration was completely built out and ready to supercharge my process. Otherwise, it's a fantastic platform
Reasons for switching to Easy Digital Downloads
I don't sell physical products
Vendor Response
Thanks for the feedback Keegan! We definitely have plans to enhance the Zapier integration in the future!
Replied April 2020