I have had a wonderful overall PaySimple experience. I need a payment system that is both dependable and effective for my business, and PaySimple meets both requirements. I find it simple to create and manage invoices, handle online payments, and keep track of transactions thanks to the platform's user-friendly design. The detailed reporting and analytics tools offer insightful data on the financial health of my company. Additionally, knowing that PaySimple is committed to data security gives me confidence that my customers' private information is well-protected. Every time I've had a query or required help, the customer support staff has been accommodating and supportive. My billing and payment procedures have been significantly simplified using PaySimple, saving me time and effort. I heartily endorse PaySimple to any company searching for a complete payment system that integrates convenience, security, and reliability.

I adore PaySimple for their all-inclusive payment solution, which has completely changed how my firm operates. The seamless integration of payment processing, online invoicing, and reporting is one of the unique aspects I like most. I can accept a variety of payment options, such as credit cards and electronic payments, with PaySimple, making it convenient for my consumers and increasing my revenue streams. I am able to keep up a polished and effective billing process because to the platform's user-friendly design, which makes it simple to create and send professional invoices. Furthermore, PaySimple's extensive reporting and analytics tools give me important insights into the financial status of my company, empowering me to decide wisely and improve my operations.

Even though my whole experience with PaySimple has been great, the pricing structure would be the thing I dislike the least. I discovered that PaySimple's pricing plans can be a little on the expensive side compared to some other providers of payment solution because I am always mindful of minimizing my spending as a small business owner. Although the platform has great features and functionality, the price may be an issue for companies with tight budgets.

Was great ... until this Covid Crisis. I now need to really watch every penny.

It is simple to set up a transaction and accepts ACH

I do not like the $50 charges per month duding Covid when my company is on the edge of failure. I do not like the inability to change my address. I will soon be looking for a service that does NOT charge $50 per month!

I would not choose this software or recommend it unless the above two things are fixed.

Easy to use for invoicing and the customers don't seem to have a problem with using it.

After creating a customer and then rebilling that customer several instances of their name comes up. There should be just one name that comes up. This is annoying. Also as mentioned above the ACH payments are combined and when my bank feed gets it i don't know which payments were combined. In the Reports show how the payments were combined and paid. This is important and would save me hours of time.

Ease of use and customer portal. Albeit, the customer portal could use a few key improvements. Otherwise, great design.

There is no statement of accounts for the company to generate and email. There is no ability to auto generate invoice numbers (optional).

The software has helped reduce losses. This year will be my first 0 loss/collections accounts year. :D The processing is quick & accurate & worth the cost. Customer service is always super friendly.

I don't really have any complaints about this product.

very very positive.

It helped me grow into automated and mostly electronic commerce.

Batch fees and overall price of product were overkill for the size and current operating model of my business

I manufacture, sell, and ship industrial coatings worldwide with a strong focus on the Southern states.

It works as advertised! The dashboard only focuses on the essentials you need to know about. The overall structure of the package is utterly logical. You can easily find credit card customers, easily see how much they have purchased, all of the related invoices and the crowning glory of this product is the fact it tells you when the customer actually paid and it tells you immediately. Again the Dashboard is a major feature because it not only has charts for sales but charts for whether the sale closed relative to it being "out there, unpaid". It tracks Settlement Summary, Failed Transactions, Expiring Credit Card Schedules, Recurring Payments, Invoices ( Past Due, Paid, Unpaid, Invoices Sent, and Overdue. There is a past due invoice Aging chart, Unpaid Invoice Exposure. It is very useful to be able to "eyeball" all the possible problems when you have one page showing all the sources of a crisis. Another positive is that they deal with the Credit Card bank, thus managing security issues such that you never have to fear the dreaded "Clawback" due to your own mistakes. A neat friendly package. I am so used to poor service from Software companies that I expect it. The service people at Paysimple are very motivated to make you happy. This tells me the management at PaySimple is strong.

I cannot think of a complaint I have had in two years of use. I wish I could to balance this report with negatives but there are none. I do wish they had a non-credit card version. Then I could lose my existing accounting package(an expensive subscription).

It is so simple to use and train people on. The customer service is out of this world. I needed help with a customer payment issue that was really out of their scope of service, but they went out of their way to help me get some answers! They are also one of the only companies we have found to take electronic checks as well as credit cards. This helps us keep credit card fees down and some of our clients prefer that method of payment.

Their fees are on the higher end-but definitely worth it!

I am just so used to making online transactions and it has never failed me for once.

I love being able to track all payments made and also make graphical comparison on my duration of payment on a monthly basis. Its a user friendly app which is very easy to understand.

The customer service is not encouraging in any way. You can hardly ever speak to a customer with the paging service.

Meets my needs and overall have been very happy with this software. Really sticks to what the name says - a simple payment solution!

Great fit for any small, but growing business. Easy to set up, and use, clients seemed to like it and the customer service has been solid and very helpful with any questions.

Small changes like making it easier to search for past transactions. Right now it's a little cumbersome.

This questionnaire in itself is a bit misleading. Doesn't ask the appropriate questions or cover most of the products or services that pay simple actually offers. Background to my complaint: My company sells supports and services point of sale systems for restaurants in the hospitality segment. Our equipment is not cheap one entire system can easily run from 10 to $25,000. The computers that we sell are $2000 each. The maximum amount of ACH debit I'm allowed per transaction is only $1500. We are required to run multiple ACH transactions for one sale, for each customer who exceeds the $1500 threshold. This is an extreme embarrassment. Complaint: My major point of contention with Paysimple, when we signed up with them; the sales Rep said after six-months are account can be reviewed for any risk factors and at that time the Per transaction limit of $1500 would be Increased or removed altogether. Obviously, this is very embarrassing to explain to a customer when you have to run multiple ACH transactions when they purchase a $3200 piece of equipment from you. “What kind of Kitty clown show are you running over there Mr. Mills?” The sad answer I gave him was “The vendor I use has limitations.” I have personally called back to Paysimple on different occasions asking for an increase or review of my account, what they want to see is my books. They're not getting my books. They have no business in my accounting.

We only use the ACH Product. We like using the ACH product very much. Setting up recurring in ACH accounts is very easy. Managing, suspending or terminating recurring a ACH accounts is also very easy. Paysimple has a very good and accurate reporting system if you know how to use it. Personally, I don't use it too often, it's was a bit confusing at first, but I was able to find my way around. Then I called support and received some guidance.

Paysimple added an online "store" / tool / program/ app. I did not request it, yet I'm forced to pay $49 (ish) monthly for this. We get my ACH bill early in the month and latter in the month we get billed again for this online store product. Mind, you, the store product is actually pretty nice. I'm being emotional and feel as if this was slid under the front door when I was not looking.

I don’t mind paysimple, it’s not good nor bad. It’s gets the job done and it’s not pricey. Now if someone else’s was to pitch on the same product and they happen to Have a cleaner look and better service. I will be willing to pay Tesla prices for the experience

I love paysimple because it’s easy to use. And I know. I remember awhile ago 5+ ago when I got it. The customer service was amazing the walked with me hand in hand

That customer service is no longer there, it seams I will reach a machine before a human(that’s thr new norm though) It’s not a clean look. Toyota and Tesla do the same thing but Tesla looks amazing. But I am paying Toyota prices so I don’t mind. To be honest I don’t go around referring the product like you will find someone who has a Tesla won’t shut up about it. Hope that makes sense

Straightforward and streamlined system with few favorable card reader options that does a fantastic job for our recurrent revenue operation.

Recurrent billing schedules, a great POS interface, and customer databases with the ability to store multiple payment methods makes it easy and effortless for new staff to learn and repeat or subscribed customers to use contactless methods of payment.

The price in comparison to some of its peers stands out as disconnected from the goal of driving down per-transaction costs for smaller businesses.

Customer service is very friendly and helpful, but sometimes the things I need to change are complicated/confusing and time consuming requiring multiple forms not able to complete online (change of address, limit increase requests etc). Other similar things that are convoluted--In a current situation with a customer who made a chargeback due to not recognizing our business name, and he is confused by steps required to get us non-restricted, and it's been a huge time suck for all parties, and no sign of ending.

Reliable, consistent and easy to use product --lots of options for customizing for your needs.

I did not like how it integrated with Quickbooks Online, and gave up on that after a few weeks--it was faster and more accurate for me to do on my own (trouble matching customers etc).

We have moved the majority of our customers from using their Credit Card (and incurring fees) to ACH/EFT. This has saved our business a TON. It was incredibly easy to implement and we had help from day one. If we need something (which we never do), they always get back to us in a timely manner.

PaySimple is incredibly user-friendly. We chose PaySimple as a processor for doing EFT transactions for our Accounts Receivable. We were spending a TON in Credit Card fees, and our customers had been asking for a way to pay by check over the phone or online. PaySimple was hands-down the best of all we looked at! The implementation process was great and support is amazing.

Lack of integration with our ERP software - which we work around by using reports

My overall experience has been great. PaySimple has been one of the best decisions for our AR department. I have seen a positive response from our customers. Especially now after the pandemic, this is a great source to have since technology is key and a more simple way to collect.

It is very easy to navigate for me and our customers.

There is one feature I would like. Currently there are two different companies that I work for and I would like the option to be able to switch over to each companies portal without having to login each time.

We use PaySimple on a daily basis from in person transactions, future billing and payment plans.

We have not found flaws for our business needs at this point but we do not use all the platforms Paysimple has to offer.

The product is easy to use, customizable and the customer service is there when I need them.

All businesses need an easy way to bill their customers. My business requires it monthly for every customer to generate the recurring revenue that my company depends on. PaySimple offers an easy way to do this and I can rest easy knowing that on the 3rd day of the month, the funds hit my bank account.

I would like a way to place monthly recurring billing on invoices with multiple products sold to an individual account.

It works for our needs but could be more user friendly.

The recurring payment feature. Ease of use when taking a payment from a customer.

Searching a customer from different screens is very cumbersome. Searching criteria is not consistent from screen to screen. Some screens require first name first and others require last name first. Payments via checking withdrawal do not appear on our daily failed payment report.

PaySimple is easy to use and has allowed me to set up payment options for the courses we provide and for our subscription program. It’s been awesome for that but also because I’m able to use it to predict income and deposits. Also… they provide AMAZING customer service and will walk me through any challenges I’m having with the system. Now that I’m comfortable with the system I rarely call in with questions.

There are a few minor things that I would love to have tweaked but they don’t bother me enough to make me switch systems.

It is one place to do all your invoicing, receiving payments, customers can pay directly through PaySimple from our website. Also, when I have a suggestion I let them know and if at all possible, they make it happen.

The search engine has been lacking, but they have made great improvements in that area. There is a delay on the invoice page where the cursor jumps back up to the invoice number each time you click enter.

We use this for tuition billing, exclusively using their ACH billing capability. This allows us to save lots of time from processing checks and also lots of money from processing credit cards.

Be careful when you first set up PaySimple. We were accidentally set up with credit card processing when we needed to be ACH only (but with an emergency option for credit cards). Since there wasn't a way to hide the credit card feature, it is what most people defaulted to and we lost quite a bit of money to credit card processing fees.

Called to close my account on June 14' They continue to bill my account and I just now got them to close my account on September 3rd 2015. 14 mo later I called in June of 2014 to cancel any charges to my account because I simply never used their service. We are a fairly large company with many expenses every month and I just now, on September 3rd 2015 realized that they have continued to bill my account $39.95 a month up until today. Upon calling them today, they have admitted fault however their policy is that they can only refund up to 3 months. In other words I called to cancel, confirmed everything about my identity with mine/their company to validate myself. I think everything is OK and then they try sneaking a "survey" by you through email... hoping that you do not fill it out so that they can continue to charge your account and hope you do not notice. BOTTOM LINE-- STICK WITH A BETTER KNOWN COMPANY WHO STANDS BEHIND THEIR SERVICE, NOT A COMPANY WHO TRIES TO MAKE IT INCONVENIENT TO CLOSE YOUR ACCOUNT JUST SO THEY CAN KEEP CHARGING IT.

It works. The customer service is lacking most days. Rarely can you get a hold of someone same day. As I said... it works, not great, but works.

The idea is great. It is easy to use. The processing fees are decent.

It does not do what was were told it would do when we signed up. It was supposed to collect a fee on certain transactions and not collect on others and it doesn't know how to tell the two apart.

Great service and excellent product!

The software is very user friendly and easy to use. Very efficient!

None at this time. Non cons at this time.