All zeckoShop Reviews
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Andy
Wholesale, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Functionality that lets your business run with the big dogs!
I had "cold called" several other ZeckoShop users for feedback prior to making our purchase and all of them had positive things to say regarding their experience with the product. Now that we have made it through the initial setup (never a fun task) we too would have to agree that it is simple to work with and support is always there when you need it. Fingers crossed, we have had no serious issues to report since going live. Keep in mind that in many ways you are building the website yourself as the user (with their coaching) but this is common of every such software. Just be sure that your team has the time to invest in the project as it can be intense. Throughout the design of our site we opted for a number of customizations, some of which were complex, and the team at ZeckoShop rose to the challenge. Although we spent additional time on some of the smaller, more tedious details, we feel that the results speak for themselves!
PROSZeckoShop is a great tool for small to medium sized businesses looking to establish a solid e-commerce presence without going through Shopify or other such platforms (that keep a percentage of your sales and will not necessarily integrate with your ERP). Simply put ZeckoShop gives you the ability to assemble a first class website with extensive integration to your ERP. If you are running Business Vision or Spire (possibly others too) your are able to easily offer your customers, both accounts and retail alike, a smooth online shopping experience very similar to what may be offered by your larger competitors. The software allows you full control over the access levels given to each user allowing them to verify pricing, view stock levels, place orders, create order templates and even view previous web orders.
CONSThere is not a complete user manual and as a result we may still not be aware of every last feature available to us in the software (the amount of controls on the admin side of the site is impressive). This having been said the ZeckoShop support is consistently quick to respond and they do have published tutorials for certain aspects of the setup. Perhaps the only other comment to add here is with regards to our original training, some of which could have been scheduled closer to our launch date rather than pushed through in our early stages of data entry, etc.
Reason for choosing zeckoShop
I had long thought of going with NetSuite as it is a cloud based ERP and E-commerce solution all in one. Unfortunately when I had all of the figures in front of me it turned out that my start up costs for Netsuite were easily 4X the cost of integrating my current ERP with ZeckoShop. While our setup is not entirely cloud based we have a near-enterprise level package for a fraction of the price.
Vendor Response
Thanks Andy for the fantastic review and great feedback for us and future customers. We are all proud of your site at Terracor and looking forward to supporting it for years to come
Replied November 2020
Derick
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great Solution & Great Company
A challenge for many e-commerce businesses is to be competitive while remaining profitable. In order to achieve that we've implemented solutions to improve efficiencies in how we manage content on our store, communicate with vendors and customers with the use of EDI and solutions alike.
PROSToo many pros to list, but those that were most impactful to our success was first the team at Terracor with their willingness to work with us in making the solution adaptable to our specific needs, secondly the flexibility of the solution and thirdly integration and automation that's made our company scalable.
CONSAs with any solution, we've come across certain functions that we could use that weren't available. Fortunately Terracor remain accommodating by quoting us certain feature requests to expedite development on our more immediate requirements.
Reason for choosing zeckoShop
Relationship was key, and knowing that Terracor could assist us with all our needs (ERP/Accounting, E-Comm and IT).
Vendor Response
Thanks Derick, very happy to help and continue doing so. You have been with us for years and many more to come as we work towards keeping you competitive and expanding on your offering for your clients.
Replied August 2020
Tony
Wholesale, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Alternative Beauty Services
We did not have a way for our customers to see everything we carry. Zeckoshop has made it very easy for our customers to shop at their convenience, our sales reps to enter orders for our customers and our customers to be able to sell to the public thru our site. They have worked with us to understand our needs and have supplied solutions to make our business user friendly for all involved and have supported all of our needs to continue to grow our business.
PROSTerracor made everything very easy for us to implement and use. Their support for any issue has been outstanding and I would recommend this company to anyone who needs help in getting started without an IT department. As the owner of a mid size business I handle many jobs and the last thing we need in our company is a complicated site for our customers. The site is very user friendly both for our customers and in the back end. Terracor handled all of the requirements to get us up and running and did it all in the time frame discussed. Zeckoshop allows us to grow and change as our business grows and changes.
CONSThe integration process for our company was complicated because we wanted everything integrated with our ERP system. The ERP system we use is not common and they had to figure out the mapping for all our entries. Learning a new system is always difficult and their support was always available to help within 24 hours. They update new features yearly and take into account any items we need as part of the upgrade.
Reason for choosing zeckoShop
It was recommendation from a friend in our industry that used them a year before we started.
Vendor Response
Thanks for the support Tony and for being such a great and loyal client. Looking forward to many more years of working with you on projects.
Replied August 2020
Damien
Verified reviewer
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2021
Gets the job done
The integration with our current software, BusinessVision and inventory management.
CONSThe administration index is poorly design. A simply search feature could eliminate confusion when spending a lot of time navigating for the proper section.
Reason for choosing zeckoShop
It was less expensive.
DIANE
Wholesale, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2020
NEW REVISED WEBSITE
It was an exciting time - expected lots of traffic to the site - and it is slowly but surely happening. Working with the zecko staff -- they were patient and thorough in watching and correcting whatever we were doing/accomplishing on our end to set up the site. Now that it is over - realized that there is a lot involved to make a website workable, easy for your customer to order ,look modern/fresh and making sure that you are on the social media sites.
PROSOnce things were explained and you had time to work on the new program functions - things worked smoothly. The directions in written form were very helpful after the virtual class was held. Each section of the process of learning how to navigate around the new program was thoroughly explained. it seemed logical. The directions or headings and sub headings were in a format easily recognized rather than computer jargon. That definitely was a plus.
CONSI think that the spacing on the product image and the descriptions are too far apart . should be closer together. Seems there is a lot of empty space. Perhaps the descriptions should go besides the image. On setting up the program - one person was involved - which left the other staff to do their work - this is an internal time issue as to taking the time for the other staff to learn the ins and outs of the program to - set up a new part number, enter an image - category,description and alternates - is and still is a challenge but slowly being worked on.
Vendor Response
Thanks Diane, happy to have clients like yourself who have multiple websites with us and help us continuously improve.
Replied November 2020
Christopher
Medical Devices, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
BV/Spire integration
[SENSITIVE CONTENT HIDDEN] and his team have been very helpful in resolving issues when they come up and do try their best to come up with solutions that meets the customers needs.
PROSWe needed a platform that would integrate with Business Vision but allow us to potentially change platforms in the future. Zecko allowed us this functionality.
CONSAs with any integration software, sometimes there are things that a business does that is different than the way the software was originally designed/imagined.
Reason for choosing zeckoShop
The alternative products were either too expensive, not flexible enough or offered by a shop that felt too small to handle the project and complexity of my business.
Reasons for switching to zeckoShop
It was a non-integrated ecommerce solution - strictly manual entry everywhere.
Vendor Response
Thanks for the great review Chris and sticking with us all these years. Looking forward to expanding our offering with you further to keep efficiencies up
Replied October 2020
Tim
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
ZeckoShop Web Hosting, Design, Implementation
In the current situation of COVID19, our e-commerce solution is absolutely invaluable. It is our only lifeline to our customers, and we would be completely lost without it. In the "normal" world it provides a great opportunity for customers to browse online and do research, as well as reaching customers that would not otherwise be able to visit our stores.
PROSThe product and processes integrated with our software seamlessly and allowed us to easily incorporate an e-commerce solution into our existing workflow. The features and layout of ZeckoCentral software mirror that of Sage BusinessVision quite well.
CONSThere is the occasional glitch, but no different than that majority of ERP systems or programs I have used. When saving work often (as one should in any program) I have never had a loss of data in 4+ years as a ZeckoShop user.
Vendor Response
Thanks Tim! very much appreciated. It's been a pleasure and looking forward to discussing and implementing your next set of requirements.
Replied August 2020
Dwight
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great Software and Company to Deal With --
Great!
PROSThe current edition of ZeckoShop is head and shoulders above other E-commerce software on the market. Customizable, Easy to Use, Powerful
CONSGetting Started can be overwhelming ... have a good plan ...
Vendor Response
Thanks Dwight. Couldn't agree more with your Pro's and the Con is a great piece of advice for anyone wanting to get started and create a great ecommerce offering
Replied October 2020
Ted
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
ZeckoShop - Great People Great Product
In general, over the last 12 years, they have been great to work with and I would recommend them to any business.
PROSI like the fact that it integrates with my Businessvision software. We are able to manage our website with one database over 25,000 items with 2 or 3 people. We have been using it for many years and it has always kept up with the times. I find the people that I deal with at Zecko to be excellent and mostly very intuitive.
CONSThere is not much I do not like... we are just upgrading to the latest edition and they seem to have addressed most of the upgrades we desired. Maybe I would like more support in the SEO of our site.
Vendor Response
Hey Ted, thanks for the fantastic review and for being one of our longest serving clients, it's been great working with you over the years
Replied October 2020
Missy
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
We have an awesome website thanks to zeckoShop!
We constantly get customers saying how easy our website is to use, and that's really the most important thing in getting return business! On top of that, it looks great, too! On the admin side, it accommodates multiple pricing tiers, quantity breaks, promotions - all things we needed. Putting new products on the site is straightforward. The customer service that we get is very responsive and helpful. All around, we're very happy with our site and the support we receive.
PROSIt's flexible It's affordable The end result is user-friendly
CONSThe overwhelming use of spreadsheets Some processes aren't consistent across the site
Reason for choosing zeckoShop
We ultimately chose zeckoShop because it integrates with our accounting/inventory control software, and provided all the things we wanted for our website at a price we could afford.
Vendor Response
Thanks Missy. The whole team loved working on the project and is very proud of the end result and that it works so well for your customers.
Replied September 2020
Ron
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
ZeckoShop
ZeckShop stepped up to the plate after our first vendor discontinued their product. They were quick and efficient in migrating us over to ZeckShop reducing downtime. We have been using this product for over 8 years and are presently in the process of upgrading to the newest version.
PROSThe integration between ZeckoShop and our accounting system is a great time saver. The system will seamlessly sync our inventory, pricing and customer information without any intervention. Online orders are automatically imported into our accounting system. The ability to further enhance the product with addons is great as our needs change.
CONSAs with any type of software ZeckShop is not perfect. The system lacks some basic maintenance and reporting functions.
Reasons for switching to zeckoShop
Product was dropped.
Vendor Response
Thanks Ron for the great review and also for working with us for so long and continuing with us as your needs and business grows and evolves.
Replied October 2020
Carl
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2020
ZeckoShop
Excellent. Great product and Service. No comparison between our first ecommerce provider.
PROSIntegrates with our ERP and updates occur automatically as ERP data changes. Easy to use interface for amount of functionality available. Strong and responsive support team. Product is updated regularly.
CONSSyncing between ERP and ZS can sometimes be unwieldy.
Reason for choosing zeckoShop
Interfaces with our ERP (Spire).
Reasons for switching to zeckoShop
Lack of support and updates (over a ten year period).
Vendor Response
Thanks Carl, appreciate the review and looking forward to your site upgrade and working with you through all the improvements and new functionality
Replied November 2020
David
Consumer Electronics, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
The ever expanding web site.
As everyone knows Web apps can be an ever changing/upgrade environment. Zeckoshop, keeps up with these demands and is able to be configured and customized to fit the most challenging requirements.
PROSIts ability to tightly integrate with Spire.
CONSIt required a bit of some custom development to suite my basic needs.
Vendor Response
Thanks for the review David and also for all your work with us that has helped make our platform even better for your new website and as we move forward
Replied October 2020
Rob
Wholesale, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Great First ECommerce Site
Overall very positive experience with zeckoShop. Would recommend.
PROSSite has a lot of great out-of-the-box features, worked well for integration with our ERP. zeckoShop team was good to work with, was responsive to requests for customization.
CONSSome back-end synchronizations weren't possible without considerable development, but these were quite enterprise-specific in nature.
Reason for choosing zeckoShop
We chose zeckoShop because of their out-of-the-box integration with our ERP software, saving huge amounts of development time and expense. The platform is customized to our needs easily, and has everything we needed to go live with e-commerce.
Vendor Response
Thanks Rob, it was great for myself and the team to work on your project and in particular the more enterprise level features as we found the challenging but rewarding to implement. Looking forward to the next project
Replied October 2020
Jason
Wholesale, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Review
Very good experience so far, the Zeckoshop staff have been very supportive with helping me reach my objectives.
PROSMany ways to customize the site, lots of useful features to operate the online side of our business
CONSI'm not a big computer/tech guy so it could get confusing at times. Fortunately the customer service was very helpful to guide me along.
Reason for choosing zeckoShop
We purchased the website from another company and this product came with it.
Vendor Response
Happy to help Jason and excited for the next few years to continue working on all your needs, particularly your print catalog requirement
Replied August 2020