CityReporter
About CityReporter
CityReporter Pricing
Contact Noratek Solutions for pricing details - 1-866-264-2236
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Most Helpful Reviews for CityReporter
1 - 5 of 17 Reviews
Glenn
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Inspection Software that's affordable and accurate
Customer service always available quick to respond and the software works great
PROSThe willingness of the City Reporter to listen and add what is needed to meet our specific needs
CONSA way to merge tax accessors q-public information into database
Reason for choosing CityReporter
Price, Flexibility to our needs user friendly
Vendor Response
Hello Glenn, Thank you for your review and support. We're happy to have you as our client over these years. We enjoy hearing about your success with the software and how it's made your permitting process and communications more efficient. Thanks for taking the time to write this review, Cheers!
Replied June 2023
Rod
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Follow Up Review after 6 years of Use
Instant receipt of inspection reports by builders and owners is welcome by permit holders. Easy tracking of failed inspections.
PROSWe use CityReporter only for inspection scheduling and inspection tracking. Noratek welcomes ideas and suggestions. At times, ideas are implemented immediately. Other ideas go into their future development basket and I have found often those ideas get added in future updates. Noratek simply provides the best support of any software that I have ever used. Most support requests are acknowledged within a couple of hours (standard working hours) with answers offered at the time or quickly thereafter. Unfortunately, we are required to use the corporate ERP solution, iCity. We use the iCity Building Permits module to track permit application and billing processes and CityReporter is used to track the inspections once the permit is issued. Lots of problems with iCity, nothing but praise for CityReporter. I wish I could abandon iCity and focus solely on CityReporter for all things permits.
CONSThe only improvement idea that I have suggested but has not been implemented is the need to define inspection checklists by permit type and not only by inspection. For example, a framing inspection for a new house permit is very different and more complex than framing for a deck permit. This requires two framing checklists to pair with the respective permit types. But this is a minor con that should not dissuade a decision to go with CityReporter.
Paul
Used free trial
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
3
Reviewed September 2014
reporter
It seems to be a good idea but the setup that is done for my application does not work for me
Patrick
Management Consulting, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Great product and Support
Being able to track staff real time on their inspections and turning around faults for repair or maintenance was important.
PROS“We were facing a significant challenge with managing all of the different types of inspections required in our parks, playgrounds and trails. This was having a negative effect on our operations by not getting enough inspections done which resulted in problems not being resolved in a timely manner.When we discovered City Reporter, the staff were very knowledgeable and immediately helpful with our situation. We saw significant improvements right away and, after three years as a customer, we have seen continuous improvements in our overall workflow efficiency.”
CONSI know you can assign areas to certain staff members, I just was never able to figure it out correctly.
Reason for choosing CityReporter
Met the needs of the Association
Vendor Response
Hi Patrick, Thank you for your positive feedback, it means a lot! We're glad to have you as our customer and to see that you're enjoying CityReporter for your park operations. It makes us incredibly happy to know that we were able to help you improve your efficiency and workflow. Your Account Executive will be happy to help you with assigning your areas and has been notified to reach out to you. Thanks for taking the time to write this review, Cheers!
Replied May 2023
Bill
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Cost Effective Digital Inspection Platform
Top shelf customer service and support as Noratek staff get back to us right away.
PROSCity Reporter is cost effective compared to other digital inspection platforms. The transition from physical inspection forms, filing etc. to the digital format saves un-needed steps and paper with every report. Contractors receive inspection reports right away via email which helps keep all reports organized.
CONSAn easier, more streamlined way of setting up the customer portal would save staff time.
Vendor Response
Hi Bill, Thank you for your positive feedback and support. We're glad to have you as our client and to see that you're enjoying CityReporter for your inspections. It makes us incredibly happy to know that we were able to help you improve your workflow and communication. Your Account Executive will be happy to help you with setting up your customer portal to be more efficient for your staff. Thanks for taking the time to write this review, Cheers!
Replied June 2023