All CityReporter Reviews
1-17 of 17 Reviews
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Glenn
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Inspection Software that's affordable and accurate
Customer service always available quick to respond and the software works great
PROSThe willingness of the City Reporter to listen and add what is needed to meet our specific needs
CONSA way to merge tax accessors q-public information into database
Reason for choosing CityReporter
Price, Flexibility to our needs user friendly
Vendor Response
Hello Glenn, Thank you for your review and support. We're happy to have you as our client over these years. We enjoy hearing about your success with the software and how it's made your permitting process and communications more efficient. Thanks for taking the time to write this review, Cheers!
Replied June 2023
Rod
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Follow Up Review after 6 years of Use
Instant receipt of inspection reports by builders and owners is welcome by permit holders. Easy tracking of failed inspections.
PROSWe use CityReporter only for inspection scheduling and inspection tracking. Noratek welcomes ideas and suggestions. At times, ideas are implemented immediately. Other ideas go into their future development basket and I have found often those ideas get added in future updates. Noratek simply provides the best support of any software that I have ever used. Most support requests are acknowledged within a couple of hours (standard working hours) with answers offered at the time or quickly thereafter. Unfortunately, we are required to use the corporate ERP solution, iCity. We use the iCity Building Permits module to track permit application and billing processes and CityReporter is used to track the inspections once the permit is issued. Lots of problems with iCity, nothing but praise for CityReporter. I wish I could abandon iCity and focus solely on CityReporter for all things permits.
CONSThe only improvement idea that I have suggested but has not been implemented is the need to define inspection checklists by permit type and not only by inspection. For example, a framing inspection for a new house permit is very different and more complex than framing for a deck permit. This requires two framing checklists to pair with the respective permit types. But this is a minor con that should not dissuade a decision to go with CityReporter.
Paul
Used free trial
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
3
Reviewed September 2014
reporter
It seems to be a good idea but the setup that is done for my application does not work for me
Patrick
Management Consulting, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Great product and Support
Being able to track staff real time on their inspections and turning around faults for repair or maintenance was important.
PROS“We were facing a significant challenge with managing all of the different types of inspections required in our parks, playgrounds and trails. This was having a negative effect on our operations by not getting enough inspections done which resulted in problems not being resolved in a timely manner.When we discovered City Reporter, the staff were very knowledgeable and immediately helpful with our situation. We saw significant improvements right away and, after three years as a customer, we have seen continuous improvements in our overall workflow efficiency.”
CONSI know you can assign areas to certain staff members, I just was never able to figure it out correctly.
Reason for choosing CityReporter
Met the needs of the Association
Vendor Response
Hi Patrick, Thank you for your positive feedback, it means a lot! We're glad to have you as our customer and to see that you're enjoying CityReporter for your park operations. It makes us incredibly happy to know that we were able to help you improve your efficiency and workflow. Your Account Executive will be happy to help you with assigning your areas and has been notified to reach out to you. Thanks for taking the time to write this review, Cheers!
Replied May 2023
Bill
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Cost Effective Digital Inspection Platform
Top shelf customer service and support as Noratek staff get back to us right away.
PROSCity Reporter is cost effective compared to other digital inspection platforms. The transition from physical inspection forms, filing etc. to the digital format saves un-needed steps and paper with every report. Contractors receive inspection reports right away via email which helps keep all reports organized.
CONSAn easier, more streamlined way of setting up the customer portal would save staff time.
Vendor Response
Hi Bill, Thank you for your positive feedback and support. We're glad to have you as our client and to see that you're enjoying CityReporter for your inspections. It makes us incredibly happy to know that we were able to help you improve your workflow and communication. Your Account Executive will be happy to help you with setting up your customer portal to be more efficient for your staff. Thanks for taking the time to write this review, Cheers!
Replied June 2023
Kimberley
Government Administration, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Building/Planning Assistant Review
City Reporter is easy to learn, I like that I don't have to change my password every 30 days. I like that I click a few buttons and have monthly summary reports for MPAC, Stats Canada and our Fire Chief. I also use City Reporter as one of my check points when completing a tax certificate to see the status of a building permit.
CONSIn my time using City Reporter I have not found anything negative to report on.
Vendor Response
Dear Kimberley, We wanted to reach out and express our sincere gratitude for the wonderful review you left for our Building and Construction Module. It brings us immense joy to know that you have found our reporting system efficient and user-friendly. We are thrilled to have the opportunity to continue serving you in the future and providing the best possible experience. Thank you once again for your kind words and for choosing our services. Warm regards, CityReporter Team
Replied July 2023
Rangel
Public Safety, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Simpler product
Cityreporter has made it easy for staff and faster to report and keep track of.
PROShow its paperless and easy to go back and look up information.
CONSHave not found any dislikes yet. No difficulty using and navigating through.
Reason for choosing CityReporter
cityreporter fit more for our needs.
Vendor Response
Hello Rangel, Thank you for your positive feedback and support. We're glad to have you as our client and to see that you're enjoying CityReporter for your documentation and tracking. Thank you for taking the time to write this review!
Replied June 2023
Keith
Public Safety, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Niverville Fire & Emergency Services loves CityReporter!
The system allows for remote access if a form needs to be reviewed. No more going through a filing cabinet. Keeps records and dates for upcoming inspections and re-inspections. Very user friendly. Also customer support has been great! Very positive experience so far!
PROSWe liked the program because of the paperless record keeping. Also the ability to insert photos and be able to email our customers the completed form.
CONSCan't seem to think of one. City reporter has met our goals of what we wanted and then some.
Vendor Response
Hello Keith, We really appreciate you taking the time to leave us a review. These are the success stories that keep us so motivated to continue doing what we're doing, and we're so happy to hear that you and your team are enjoying the software. Thank you!
Replied June 2023
Bill
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed September 2014
Very Useful Application
This application has allowed our city to compose checklists and maintain records for the safety inspections of playground equipment in our parks. The checklists are easy to use and include pre-prepared general documents, which are customizable to suit our needs. The documents are easy to read and manipulate as needed, and the application works easily from both the office, as well as in the field with handheld devices. The product is reasonably priced and the customer support is excellent. We have been using the product for several years now, and we are very satisfied!
Albert
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed September 2014
Great Park Inspection Software
If your tired of filling out papers while performing park inspections, then this is the program for you. It's much easier (and a time saver) to complete your inspections with the phone app. The questions can be customized to fit your particular need and you can attach photos if needed. The learning curve is very easy with A! customer support. Make sure you upload data only when connected to a WIFI . The program works well on my small smart phone screen but a larger screen or tablet would cut down on scrolling. I've used the program for over a year and love it.
Shaun
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed September 2014
More than Inspection Software
City Reporter has been a huge asset to our small Facilities department. It has forced us to do inspections on sites that have been over looked in the past. The ease of use by the inspector and ability to track deficiencies is great. The customer service has been great always there when we have had any issues. Being able to customize the inspections is one of the best features. It took us a while to be able to dedicate the time to set up initially but after that its been great.
Natalie
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed September 2014
CityReporter
My department has been using CityReporter for several months now. Customer service has always been prompt and helpful, and when we did the free trial they made sure that we got the most out of it. The program has totally streamlined how we do our parks inspections, and has made it much easier for the parks coordinator to communicate any issues to me so we can respond quickly and efficiently.
Mike
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2014
Review of City Reporter
Everything is working great since the last update. I find the system very user friendly. Changing forms to make them fit my needs was very simple you don't have to be a computer geek it use City Reporter. All our foreman use the system and took less than 15 minutes to train and since most of them still have trouble with cell phones that was very impressive.
Blaise
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed September 2014
Solid Reporting app and great service
We use the Cityreporter app to do our playgroud inspections and have found it to be a valuable tool. It is very easy to use and has quickly been mastered by those staff who have limited experience when it comes to technology. The customer service we have received right from training to ongoing support has also been fantastic.
Ben
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2014
Park Inspection Software
City Reporter park inspection software has streamlined our playground inspections. Staff no longer used paper inspections, and because it's so easy to use it has made it a lot easier for staff to stay organized and keep up with the inspections. Thank you City Reporter for a great product!
Dave
Used free trial
OVERALL RATING:
4
Reviewed September 2014
parks an sports feilds
This is a very fast an easy way to keep track of ur day to day tasks as well as any problems u have along the way! Great for monthly checks an reports for any type of job. From large scale to small towns its a handy tool for supervisors an directors in any municapality.
Monte
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed September 2014
City Reporter
Very easy to use and excellent support!