All iLobby Reviews
1-25 of 84 Reviews
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Lisa
Banking, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Convenient and Productive
This puts the responsibility of a member waiting on an employee back on the employee's shoulders. They no longer can ask the receptionist to screen the visit. It forces them to respond quicker and this reduces the wait time for the visitor.
PROSOnce we implemented iLobby we were able to relocate our receptionist to another department saving enough money to pay for the software. We are able to monitor the number of visitors we have each day and which department they are visiting the most.
CONSThe members tend to shy away at first. Technology can scare some - but the option to check the members in ourselves right from our computers is a great way to offset those fears.
Reason for choosing iLobby
The ease of use and functionality.
Cole
Machinery, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
iLobby is a set and forget system
We are able to keep track of who comes to our buildings and when. We can see how often they come in, who they are here to see, and if they have been waiting alone in the lobby for too long. It is just as good (and in some cases better) than having a dedicated employee at the front desk.
PROSThis software was incredibly easy to use with very reliable hardware. Brother printers and Apple iPads, very dependable.
CONSSetting up the address book, which would be a pain to do with ANY software. If that's this software's worst problem then it clearly has a lot going for it.
Reason for choosing iLobby
This was the first product we found and we were very impressed with the promises it made, and it delivered!
Chris
Non-Profit Organization Management, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed January 2021
Too many technical issues
I have not been happy with the overall performance of the iLobby Visitor Management system. As we use thermal cameras to take temperatures, if the camera can't read a visitor's face due to hats, glasses, masks, etc. it will report an error of a camera malfunction and not report an error reading the face. I did suggest a feature for them to still send the picture to the supervisor even on failed reading. This would in turn let the supervisor know that the camera worked but wasn't able to take the temperature due to some other reason.
PROSWhen the software works it's ok. It still takes too long to process a visitor. But that has more to do with how our program added COVID screening questionnaires that slowed the process down.
CONSThe thermal camera integration does not work well at all. We have 6 iLobby units with thermal cameras. On average we have at least one or two system crash every single week. Tech support does help get them online, however we shouldn't have to completely reinstall the system and get a code from iLobby every time it updates (whether through iLobby or through the App Store). Tech support's basic troubleshooting steps include resetting the wireless interface/network settings. This is unnecessary and I've had to instruct my IT Teams to refuse this request. The issues of needing a code to re-install the software do not require the system to be reset. This removes our configuration settings which in return make it harder for the end-users to use the devices.
Reason for choosing iLobby
I was not a part of the decision making process. The program that uses the software researched and chose iLobby for their screening process.
Gregory
Facilities Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2019
Beta User that loved product from start!
iLobby solved our security and check in and check out vitrifaction and accountability of time in our facility.
PROSWe needed a simple check-in and out feature for a start up fitness center. iLobby was in beta but meet the needs. Since iLobby as since developed, and become an ever better product and continue to improve. The reports generated from checking in and out helps us manage our facility efficiently.
CONSI would love a feature past the user front end check in that shows there status. So at anytime any user can verify if they checking in our out "status" without using back end dashboard.
Katherine
Insurance, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Highly recommend
The customer support is exceptional! They always get right back to us no matter what question we have.
PROSI LOVE the pre-registration option for our employees and their guests, as well as the time it saves us at the front desk since employees are notified via email and text when guests arrive.
CONSOccasionally it won't allow a returning visitor to sign in as "returning visitor" so the visitor has to sign in as new visitor and go through the whole procedure again.
Reason for choosing iLobby
Cost and ease of use.
Reasons for switching to iLobby
we were sampling another product and chose I Lobby instead due to ease of use and affordability
Laurie
Warehousing, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
iLobby Review
For years we had a receptionist that registered people as they came in and we struggled with when she was out for vacation, sick, personal days to replace her. With iLobby registering the people electronically we no longer needed a person to sit at the entry way. She was able to move onto other tasks in her department.
PROSEasy to use and configure. The iPad and kiosk looks great in our building entrance.
CONSWith the iPad scanning a license is difficult because the camera is on the back of the iPad.
Reason for choosing iLobby
Ease of use, price, and product reviews lead us to purchasing iLobby.
Catherine
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed April 2019
Good System - needs tweaking for school use.
It is great that iLobby sends an email to the person chosen as being visited. Easy to use, easy to load rolls in printer.
PROSEasy to use and to instruct others on use. Easy to review who has logged in as a visitor.
CONSPrint mechanism fickle. Does not always print a label. We believe it does not print a label for someone logging in again in less than 24 hours. But even accounting for this, printer does not always print out a label.
Steven
Wholesale, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
HD Supply
Very easy to use and hosts are notified via email and text which is great.
CONSTough question the software is fine I think my biggest gripe is the printer loses connection all the time and I am not sure why we have used Bluetooth and Wi-Fi.
Sai Sashank
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Easy to use application
The software is pretty much user friendly and everything is readily available to access both for the Admins and non admins. Helps keep a track of all the visitors in a accurate manner and makes it easier to retrieve their information when necessary.
CONSCouldn't think of any. Had a few issues but the concerned person answered all my questions and/or provided an alternative.
Lore
Automotive, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great Product and Service.
iLobby is responsive to anything we need. I have only had to call them once after the product was installed and that was to confirm the size of paper I needed to order.
PROSIt is the easiest piece of technology in our building. Our visitors and the employees they come to visit find it extremely easy.
CONSNothing. I spend like no time with problems on it - the only thing I have to do is change the badge paper roll.
Brenda
Medical Devices, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
So much better than our old clipboard sign in!
iLobby keeps our visitors and hosts' names private and yet EXTREMELY accessible. A month ago, an employee needed to know the name of someone who was here to work on a machine approximately 3-4 weeks ago. The only information we had on this contractor was his company name and iLobby had all the rest stored, including a photo. So easy and fast (much more efficient than the clipboard!).
PROSVisitors are always impressed with our new sign in system. It is very professional, confidential and so high-tech! Also, it's proven very handy with all the food/lunch deliveries made to our lobby each day. As the receptionist, I've trained all the regular drivers to sign in their deliveries without my assistance so I can keep working...Fewer distractions for me and a very smooth process!
CONSIf ever there is a problem, customer service is super attentive and communicative! They have had to tweak a few of our screens/options as we settled into the product, but it's always been a pleasant experience. The only times I get frustrated with our sign on system is when the badges don't print immediately. I keep pre-printed visitor badges for those instances. When this happens, it is never iLobby's fault, but rather our occasional spotty WiFi signal.
Paul
Pharmaceuticals, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2019
iLobby Review
System is very modern and quick. Its easy to use and we get a lot of compliments.
CONSParts of the software were not working correctly upon implementation. We also had a few customizations which were buggy at first. After several rounds of back and forth, things were sorted out but it was frustrating for the start of implementation. Things have been running smooth for almost a year now.
Lory
Non-Profit Organization Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great Training
It's great, we use it daily.
PROSIt looks good to our stakeholders, it is easy to use, it gives our employees notice when they have a visitor.
CONSWe had an employee leave and during that time, we lost the screwdriver that unlocks the case. It wouldn't have caused nearly as much trouble if we were just able to restart the machine without having to go through a huge chaotic mess trying to get a replacement screwdriver.
Reason for choosing iLobby
It was pretty.
Michele
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
iLobby
Simple to set-up and manage, great pre/post-sales support. Interface is clean and tidy.
PROSSimple and efficient. Addressed all the company concerns related to GDPR.
CONSI would love a version for Android. I feel that the iOS platform is a limitation.
Will
Cosmetics, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
iLobby review
The summary dashboard which provides a clear picture of who is on site and who has been having the most visitors.
CONSIn order to analyze our visitors, we need to export the data which is typically very slow.
Humberto
Logistics and Supply Chain, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Great help
Great way to show off our smart factory to all our visitors
PROSEasy to use! Looks appealing and fits the theme of our smart factory. Multiply features are available
CONSFor the most part they are no cons for the use.
Chris
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed April 2019
Spiffy product, but administration portal could use more features.
Notifications are very helpful, and the interface looks very nice. Having a database of confidentiality agreements are very convenient.
CONSNo easy way to change mistyped user information. Would be nice to have a way to 'batch' check-in groups of pre-created visitors for specific events where 20+ people need to wait in line to check in.
Evgeni
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
iLobby used for year and a half
Ease of use, user friendly GUI. Really well appreciated by the visitors. Good visibility of the people traffic.
CONSRare issues with the printer (disconnecting)
Chris
Industrial Automation, 1,001-5,000 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2019
iLobby Review
Experience has been very positive. We are able to now keep track of our visitors and easily notify the host via multiple methods when they arrive at our facility. It just works with no baby sitting!
PROSEase of use and the simplicity of the system.
CONSQuality of badge picture. Awkward way of taking the picture. Have seen other products that produce a better quality badge. Probably just need to get a better printer.
Dennis
Machinery, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
Great virtual reception software
Automatic notifications of email and phone.
CONSThe printer is not that smart. It only supports Bluetooth and password-only wifi.
Andrew
Hospital & Health Care, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
iLobby review
We had an issue with guest coming to the main entrance and not being able to contact their host. This lead to frustration and guess being missed and having to make another visit. Additionally, the paper log book we were using was bulky and not very useful in the event of an evacuation. Much easier and functional to review the guest list on a phone app.
PROSProduct is very easy to use and configure, with several language and notification options. People really seem to appreciate that fact that they get email and Text message notification of visitor
CONSthe quality of the image printed on the badges in not the best but as most people don't even look at the badge it is not really an issue
Stephania
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Very pleased!
We implemented it once, and didn't have to look into it again :) It is easy to use and automated our visitor logging system. Definitely recommended.
CONSNo comments to add here - it's a simple yet effective visitor logging system.
Tabitha
Packaging and Containers, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
ilobby system has been a great system of us
I enjoy walking into the lobby and being able to greet our guest by their name. The ilobby system has been a great system for us at WestRock.
CONSilobby has been a great system to have.
LESLIE
Machinery, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Happy Customers
This product allows me to move about the office without being constantly tied to my desk. We love the ability to track down employees/hosts in a large facility without having to call, page, etc. ourselves. The support is second to none. We get replies within minutes and always same day solutions. Our requests to customize content have been met quickly.
PROSLove the support! They help us customize as we run into things we need to tweak.
CONSThe arrows in the top corner need to be bigger or of a greater contrast. We would like to be able to have two or more hosts chosen by a visitor, not just one.
MARCO
Packaging and Containers, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2019
My personal opinion
It is a software that is easy to use and simple to install but very functional
CONSThe costs are slightly above the standard