All Emojot Reviews
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Dinusha
Computer Software, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Emojot Platform - A Comprehensive Solution for Customer Onboarding, Accounts Health Tracking ..
I mainly use Emojot Platform for Customer Onboarding, and I found it to be particularly useful in this regard. Our CSMs also using it for customer onboarding lifecycle tracking, and it provides them with a comprehensive set of dashboards to track the progress and account journey. Additionally, we are using Emojot for customer health score tracking and churn predictions based on it. This has been very effective in identifying accounts at risk and taking action accordingly.What I particularly appreciated about Emojot is the technical support team they have and the level of extensions support it provides to do customizations. This made it possible for us to adapt the Emojot platform to our specific needs. We have integrated Emojot platform with other internal systems like Salesforce, ServiceNow as well. Moreover, the Emojot team provides flexible development services which they do the implementation based on our use cases.Overall, I would recommend Emojot Platform for anyone looking for a cost-effective solution that provides excellent technical support, customizable extensions, and flexible development services in the areas of customer onboarding, customer health score and customer journey tracking.
CONSNothing specifically at the moment with so far experience.
Reason for choosing Emojot
Value for the money, third party integrations and custom extension support, feature match.
Jeanne
Think Tanks, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Emojot: Outstanding Product and Team!
We've been using the Emojot product since 2019, and have found it to be an efficient tool incorporated into our daily processes. Plus, when new needs arise, the team is always available to assist and suggest options for success! The Emojot team is GREAT to work with!
PROSCreating Emojot surveys and viewing response data is simple and intuitive. The Emojot support team is knowledgeable, responsible, helpful and proactive!
CONSOnly positives to say about Emojot! It's a great project and they're a helpful team!
Ishanka
Apparel & Fashion, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Achieving Digital Tranquility with Emojot
Our overall experience with Emojot is positive. The level of flexibility they provide, simplicity of their solutions and most importantly their ability to convert a problem into a quick solution with few or less engagements justifies this. This showcase their ability to understand their clients situation and their knowledge on solutions available that fits best to the given scenario. When we (Brandix) embarked on the control room project with Emojot to look for a solution to eliminate burning issues in the upstream of our value chain, Emojot provided just that!!!. The Control room project required a solution that gives better visibility across our value chain and tools to simplify complex processes inbuild with a governance mechanism keep thing in line. So that we have better control on our upstream to minimize impact on the downstream or on our operations. Aligning to this the solutions Emojot provided were simple, easy to use and highly effective. Thus the flexibility the teams provided to make changes to the solution to accommodate varied dynamics given the complexity of the problem at hand is commendable.
PROS1. Simplicity and accuracy of the widgets, visualizations and analytics 2. Ability to understand the business requirement with few engagements 3. Level of flexibility provided by Emojot to accommodate complex requirements in short notice is commendable4. Customer service (reliability, easy to approach, positive attitude) and clear communication
CONSSolution esthetics is a area that can further improved.
Jo
Veterinary, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Fantastic partner
Emojot have been a fantastic partner to work with. Easy to work with, great communication, great ideas, and very agreeable and accommodating of all of our needs.
PROSEmojot have a very engaging, customizable, easy to use platform.
CONSLack of integration with other systems - not that it couldn't be done, but we didn't need to spend the additional $ to make it happen right now.
Avishi
Retail, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Emojot use for customer research
Highly satisfied and has allowed the team to keep track of customer online experience in an easy way.
PROSIt is a very 'easy to use' platform that helps to analyse customer experience in a simple, but effective manner.
CONSWhen the graphs are downloaded, the downloaded image isn't user friendly when making presentations.
Avishka
Apparel & Fashion, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
A Configurable Platform for Any Workflow
The product is simple and easy to use. It is also flexible and configurable.
CONSSome minor UX improvements could make the experience even better.
Reason for choosing Emojot
Competitive price and great customer service
Anjuna
Accounting, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Super friendly platform
Highly satisfactory
PROSIt's a very user friendly platform...can be acceible at anytime with any device...
CONSExceptional client service,Super user friendly platform..
Kishaanie
Hospital & Health Care, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Emojot
Excellent. Useful product for data analysis.
PROSIntegrating into the existing processes of managing maintenance related issues was very useful to staff, also helped us to reduce our paper consumption.
CONSPerhaps more training would be useful for staff handling the system on how to generate reports and to get the maximum data analysis out of the system.
Rashmi
Education Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
Feedback for Emojot
Overall it was good.
PROSThe feature that it captures the customer details and the reach back email.
CONSThe price increase in 2022 was too high.
Ravindra
Apparel & Fashion, 201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great product, amazing customer service
The analytics provided were very good in understanding the results of the surveys. The team helped us to customize the views to suit our needs and also, was able to provide data based on our requirements to support each stakeholder.
CONSNothing significant. We did initially face challenges with few users not being able to grasp the data, but the team at Emojot was very helpful in supporting us overcome the challenge.
Hasina
Information Technology and Services, 501-1,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Helped smooth the customer NPS process drastically!
Emojot has helped smooth the overall NPS survey experience tremendously. Their team is very responsive and easy to work with as well.
PROSThe analysis shared by the team post survey was super insightful. They presented a lot of visual graphs etc which helped us grasp the overall results very quickly.
CONSFor us the only drawback I saw was manual effort to send data to the team since we do not have our CRM synced. Not too much of a hassle though.
Asanka
Health, Wellness and Fitness, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
I used emojot to collect feedbacks from employees who have eligible for annual increments.
Performance Evaluation employee feedback system
PROSWhole application was provided required details with user friendly data flow.
CONSTotally satisfied with the provided facilities
Buddhika
Logistics and Supply Chain, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
360 Degree feedback survey gives more analytical view of the individual
Excellent
PROSData analysis and dashboard presentation
CONSHave not experience such an issued with Emojot platform
Reason for choosing Emojot
User friendly and reliable