All eWay-CRM Reviews
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Tracy
Verified reviewer
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great customer service
Great overall experience.
PROSThe customer service at this company has been fabulous. They’ve answered each and every question I’ve posed to them great team to work with.
CONSI wish the contact management software would integrate with our Verizon phone system. It does integrate with some phone systems I believe, but just not this one. That might be due to complexities of Verizon.
Reason for choosing eWay-CRM
We needed a product that integrated with outlook
Reasons for switching to eWay-CRM
Better integration with outlook
Luc
Information Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
The searched CRM
Full intergration within Outloook and GTD inspiration. Excellent support.
CONSCustomisation for being efficient is a hard work while required.
Reasons for switching to eWay-CRM
Because its price and complexity of the previous system.
Martin
Machinery, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2024
Experience with eWay
We only use Eway to a small extent of its capabilities. I am sure that it can provide our needs in case of company growth and CRM software requirements.
PROSIntegration of eWay into Outlook. Easy data transfer between these programs. Creating Opportunities from Email. Easy archiving of Mail to Opportunity/Project.
CONSI'm not aware of a more serious deficiency
Radek
Information Technology and Services, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed March 2024
eWay Review
I don't use software unless absolutely necessary and I think there are far more user friendly and modern CRMs out there.
PROSTracking project progress from a business perspective (opportunity, invoicing, etc.)
CONSThe software is outdated, I have to open another application to get to eway (Outlook) and for each tab in eway a new window opens. The software is unsuitable for tracking the progress of the project.
Natalie
Mechanical or Industrial Engineering, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Good value for money, best Outlook integrated CRM
Outlook Integration, Pipeline management, Mobile app with contacts synchronization and access to all data from the phone.
CONSInitial customization was not super intuitive and required several remote help sessions
Reason for choosing eWay-CRM
Outlook desktop integration, price, local technical support, Czech brand
Vít
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Čerpadla , Příprava
Overall satisfaction at 80%, facilitates communication within the company, access to the database.
PROSAccess to shared information, emails, documents. The possibility of searching for conversations, the possibility of creating teams and comments .
CONSOccasional problems with compatibility with outlook, longer loading of the database .
Patrik
Machinery, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
eWay in Metrotest
Implementation into Outlook and the possibility of customizing the system.
CONSThere is no possibility to customize templates and make it easier to edit reports.
Alberto
Automotive, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2024
eWay-CRM keeps my contacts and projects organized with ease.
User-friendly interface, customizable fields, great for tracking project progress.
CONSLacks advanced reporting features, occasional slowdowns when syncing large amounts of data.
Terry
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2024
Easiest CRM I have used
How it seemlessly integrates with Outlook
CONSNothing yet, been using for one week and o have not come across anything I do not like
Mikulas
Business Supplies and Equipment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
eWay - goodWay
Our investment in e-Way CRM has paid off.
PROSmobile application - all colleagues know that they are calling our customer even if they do not have his phone number saved in their phoneall e-mail communication is saved to CRM automaticallyuser-variablereportingcustomer supportHe ask every year and help set the system and ask for our wish
CONSSometimes the speed of loading customer information, but they are working on it.
Reason for choosing eWay-CRM
User friendly, mobile application
Khethukuthula
Accounting, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2024
user friendly
its been great and work flows smoothly with the app
PROSi like the fact that you can sync it with your phone, in case youre in site and need info on clients and you left your computer, you can just look it up on your phone
CONSyou need to be smart to learn it it takes some time
Douglas
Utilities, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Tied at the Hip with Outlook
I've deployed eWay with 2 of our 3 salesmen. Still trying to get a feel for full extent to which we will utilize it. Eventually, will deploy it to the newer, third salesman -- but not sure that he will utilize. I was disappointed with custom report capability (without SQL programming), but when I learned to use the filters, my needs were met (for now). eWay offered to do the custom programming for a fee, but the bennefit didn't justify the cost. Overall, I appreciate the close integration with Outlook and, at the end of the day, that is what prompted me to select eWay over other alternatives.
PROSWe absolutely wanted (and found) an add-in to Outlook that would prompt for Sales Lead association upon sending an email. We can go about our normal business and it will prompt us for association -- as long as the contact is in the database.
CONSCost is higher than expected....but partly because I have to pay for extra storage. - When we associate an email (or email chain) with a Sales Lead, all of the messages with that lead are stored on eWay. - The problem is that we send and receive many large attachments. - We wish there was a way to not store attachments.
Reason for choosing eWay-CRM
I liked the outlook integration...it didn't force me to change the way I took care of email.
Vendor Response
Hello Douglas, thank you for the review. We are happy for your feedback! Team eWay
Replied November 2021
Petra
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
eWay - easy way to controll yout business
We are eWay as our CRM for everyone - KAM, project manager, advisors, administrative for training, director and me. Every day is used and is there is any problem, we need it to be fixed as soon as possible - without eWay we have no information.
PROSFeatures and logic and improving. You can customize the SW as you need and if you know how, you can do it by yourself.
CONSIn the beginning the call from mobile phone was reported easily in the app "automaticaly" but this is no longer possible. This was nice for better reporting of time, how long you spent calling clinets. You can do it now manualy, but the added value is lost.
Reason for choosing eWay-CRM
Because of Office 365 and Microsoft products, we choose eWay
Reasons for switching to eWay-CRM
The internal designet databes was no longer enough for our needs.
Tino
Machinery, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2023
CRM is good
Easy to use but reporting and monitoring is not so good
PROSIntegration in MS Outlook
CONSReports are bad
Reason for choosing eWay-CRM
Costs but soon we most probably switch to infor CRM
Reasons for switching to eWay-CRM
Better control and access.........................
Zdenek
Industrial Automation, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Invest Your Time Right - eWay
in a word - an overview With eWay, I have an overview of all orders and opportunities
PROSThe support of the eWay team is intensive outlook user interface
CONSediting documents before customization according to our requirements
Reason for choosing eWay-CRM
Customer support is 100% and transparent Effectively wasted time in my business
Reasons for switching to eWay-CRM
I wanted one working environment, including email I wanted to get information quickly from CRM I wanted a system that would effectively return the time I spent sharing information
Vendor Response
Hello Zdenek, thank you for the review. We are happy to send you the gift for your feedback, we just don't see your contact details. Can you please email us at info@eway-crm.com? Team eWay
Replied October 2021
Melanie
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
EWay CRM
5 out of 5. One night on tech support, the [sensitive content hidden] himself jumped on to solve an issue, as part of regular liasing with customers. Thanks [sensitive content hidden]!
PROSfully customisable, can create any field required. Simple or as complicated as you like. Have used for years, and hopefully will use for many more
CONSnothing really, there isnt much that stands out that I would change
Reason for choosing eWay-CRM
ease of use to pick up
Reasons for switching to eWay-CRM
more features
Allen
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2020
Great system if you have ample time to spend communicating with eWay support
eWay helped us to organize our contacts and prospects with in such a way where we can manage and track our recurring outreach to the clients.
PROSIntegration with Outlook making interaction with eWay similar to how one navigates Outlook. Most outlook plugins I use or had tried take a significant performance tall on Outlook, but eWay is barely noticeable after initial startup time. Once or twice a week eWay seems to be bringing outlook to a halt but Outlook restart remedies this situation. If you have a simple "how to" or "why not working" question you can expect a relatively prompt (2 - 12 hour) response.
CONS1. the tutorials and eWay admin configuration screens refer to the same modules and objects within eWay by different names make understanding of the explanations confusing. 2. eWay does not support a concept of working with your company's global, centralized and shared contract database that is supported by MS Exchange via shared public contact(s) folders. Thus, every contact change made by one eWay user has to synchronized to all other users's MS Exchange's personal contact folders. 3. If you are reaching out to eWay to have them set up of repair not-working functionality expect to sent week on sending and reseeding your emails asking eWay to give you at least any response.
Reason for choosing eWay-CRM
outlook integration and price
Reasons for switching to eWay-CRM
1. Salesforce's inefficiently designed customer interface made it undefeatable obstacle in the way of user's adoption. 2. The need to sign up for two more 3rd party plug-in to make Salesforce work with our MS Exchange server and Outlook made and the amount of expertise and time it took to setup and manage Salesforce and two other plugins became unbearable from the company time allocation angle. 3. Per user cost of the combined solution combined with annual subscription commitments Salesforce and plugins require made it nearly the most expensive solution out of 5 CRMs we evaluated.
Michal
Management Consulting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2021
Rating 201 consulting
At "eWay" we mainly deal with our business opportunities and then the whole management of our EU grant projects. As a consultancy agency with a focus on EU grants, we have hundreds of projects to manage and then monitor for several years to ensure the sustainability of the project. So CRM helps us in managing and most importantly in keeping track of the primary tasks and obligations that need to be followed according to the rules set out in the grant programme. eWay gives me a quick overview either from the perspective of our individual staff or from the perspective of our individual clients and projects.
PROSWhat I like about "eWay" is the ability to customize the view, change individual fields and their groupings. Also saving views and quickly switching between them. Quickly moving columns and using filters. Possibilities to generate reports from tasks, diary or schedule for example invoicing, daily work done. I like the technical support that responds quickly and professionally. The problem is usually fixed quickly and with the help of remote control of my PC.
CONSThe main thing that bothers me about working with "eWay" is the jamming of the whole system, including Outlook itself, when I need to filter for example a job when trying to create a new task or diary, etc.I have been provided with remote assistance several times, but despite efforts to resolve this issue, this error still occasionally manifests itself. It seems to me that the problem arises when outlook itself synchronizes my mail.
Vendor Response
Hello Michal, thank you for the review. We are happy to send you the gift for your feedback, we just don't see your contact details. Can you please email us at info@eway-crm.com? Thank you. Team eWay-CRM
Replied July 2021
Joe
1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Best Small Sales Office CRM Software.
I own a small home based sales business with two employees including myself. Many years ago the company I worked for used ACT as their CRM software. As the national sales manager for that firm I was able to make it work but I had to learn to use Crystal Reports to properly mine the data we were gathering. in 2006 when I left to open my own company and I kept ACT because that is what I was what I knew. But after several hard drive failures that cost me many days of downtime reloading and trouble shooting software I decided to move my CRM data to the cloud. At that point I started working with "Prophet" by Avidian. It worked great for me and was pretty inexpensive by comparison. 2 years ago Prophet converted it's database and wanted to charge me dollars to convert what little data I had. After being a customer for so many years I saw that $ dollar demand as an act of war and went back to using ACT. Again ACT works but it is clumsy for me to keep bouncing back and forth between two software packages ACT and Outlook. Last year I started working with Eway. It is very similar to Prophet in that it is cloud based and Outlook integrated but Eway offers a FREE version that works wonderfully. The customer service and technical training is second to none and the software works GREAT! And while I am sure I will convert to the pay version before long the free version does everything that I need in a nice concise easy to understand package. I highly recommend this company for small or start up sales offices.
PROSDoes everything a small sales office needs in the free version. Very flexible and getting better all the time.
CONSI needed a couple of hours on the phone with Eway to get the hang of what goes where and why but once I had that figured out implementation has been full steam ahead.
Irving
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
eWay CRM the Great Outlook Integrator
Great for keeping notes and tracking information for customers and prospects, grouping user in categories, and attaching users to companies
PROSGreat ease of use and fantastic integration with Outlook, which is one the most important features for me. In fact change from another CRM for this very reason (the other CRM's integration with Outlook was always breaking on new updates).
CONSVery few cons - one improvement, although not a big deal for me, would be if software would load quicker on startup. Once started its great.
Reasons for switching to eWay-CRM
Mostly to improve the Outlook integration.
Andre
Telecommunications, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
The best BCM replacement available
I was hesitant to use eWay since I had never heard of them, but I made the move with the free version to test it and then to the premium version almost immediately because it really fills the needs for my business. The before and after sales support are beyond excellent. I know this sounds like a paid review, but it isn't, the service is just excellent and I have recommended it to other small business owners I know.
PROSI especially appreciate the direct integration in Outlook. I replaced the discontinued Microsoft BCM software with eWay CRM and had I known about it earlier I would have changed earlier. eWay CRM is far better in many ways.
CONSI have not really encountered any real cons, but I really wish they would implement a timer in the call history journal to make things a bit easier when tracking calls. The current method is fine, but a timer would make eWay CRM just about perfect for me.
Reasons for switching to eWay-CRM
BCM was discontinued by Microsoft and I had no choice... I wish I had switched sooner.
Vendor Response
Hello André, thank you for your review! We are happy for your feedback. Team eWay
Replied October 2021
Edward
Machinery, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
eWay for Technical Sales
Very comfortable with my sales process - no more wishing that it could be better!
PROSeWay allows us to use our own established Workflow to take an Inquiry all the way to a completed Project. We are able to see all inquiries sorted into their current Workflow stage We were able to add our own custom fields and modify the layouts to track the detailed specifications required for each inquiry. It was a big deal to us to have a full featured text editor in the software. It has never been easier to take a call from a prospect and pull up the inquiry details for discussion and to progress the solution for them. The ability to save emails to each inquiry is critical and by actually using Outlook is great, I tried other CRM's, but the main failure point in them was how they "sync" with Outlook, in most cases, poorly.
CONSAs the product evolves, I am sure that there will be some additional features such as: - Date/Time stamp would be handy. - Creating a new Contact for a Company should autofill the Company Information, Address, etc. - Then if necessary, this could be changed.
Reason for choosing eWay-CRM
Reasons for switching to eWay-CRM
The way email was handled.
Martina
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
The Best CRM!
Thanks to this tool, our sales have increased because we
PROSeWay-CRM is a very user-friendly CRM tool. Thanks to eWay-CRM, we have an overview of all deals and we always know everything what we need to know about our customers. I really like the integration with Outlook. I appreciate the mobile application and integrations with other apps.
CONSI think there is a lack of integration with Office 365 online.
Reasons for switching to eWay-CRM
We need integration with Outlook.
Jospeh
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Awesome work for a reasonable price.
Keeping up with Hospital accounts and Hospital clinics and employees can be an information chase but not with e-way. It has been great for doing the same on my manufacturing side of life as well.
PROSI really needed a CRM/Business Contact Manager that is plugged in and could be available from the toolbar in Outlook. It is available on my android or iOS device and other PCs and Mac's. The price is perfect for the product and not prohibitive. The abilities are deep and very capable.
CONSI have not found anything I have not liked. There are some features within e-Way that I do not have a need to use but nothing, I don't like.
Reason for choosing eWay-CRM
Product development and tools and price model.
Reasons for switching to eWay-CRM
Microsoft discontinued the product to drive business to their CRM that was overpriced. I tried several online CRMs available at the time and the offering was very poorly developed.
Barrie
Mining & Metals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2021
Our experience with e-Way
Positive - it does everything we need it to do for us now, and we can see that it has lots of extra features we can explore and use as our experience, data base and company grows.
PROSAlthough there were some early issues with our use as an add in with Outlook, it appears that E-way did resolve these and the product has been very stable and reliable ever since. Ultimately this is the most important aspect for me - to be able to rely on the software package to provide the answer when I need it. Too many other ad in type software slow the performance of the software that they are connected to.
CONSI haven't made the most of the software itself, and tend to export data to excel to process, simply because its a software package I know well. I know this is just a time commitment thing and that I should spend the time to learn the full abilities of E-way.