All Mailshake Reviews
1-25 of 113 Reviews
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Gary
Verified reviewer
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Perfect Tool For Email Outreach
It's the perfect cold email outreach program that is really easy to setup and offers better deliverability than using traditional email marketing software.
PROSMailshake is my go to tool for doing cold email outreach. It's very easy to setup and use and allows multi-step followup sequences for your email campaigns. They also have an email scrubbing tool you can run your lists through to ensure that you do not get a high bounce rate and hurt your email sending repuation. It doesn't have some of the bells and whistles that some similar tools offer but it's easy to use and works perfectly every time.
CONSYou are limited to Gmail and Gsuite email accounts at the moment, would be great to expand to other popular email platforms.
Ed
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Simple and Effective Cold Email Tool
My experience has been great using Mailshake
PROSI like the simplicity of the platform and it's effectiveness
CONSDoesn't offer an agency level account and the ability to manage multiple accounts with one single login
Reason for choosing Mailshake
Mailshake provides more value for the money
Reasons for switching to Mailshake
Ease of use and better more advanced functionality
Anonymous
2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2023
Reliable but confusing
It's been great, we have been using it for over a year now and we haven't noticed any issues with our campaigns.
PROSWe've been using Mailshake for a while now and it is a reliable tool.Haven't seen any issues with email sending or the deliverability of our emails.It is a great tool in the sense that it offers you pretty much all features you might need to start an email campaign.
CONSThe design could be updated, as well as the user experience. I always feel like I am using either an old tool while preparing my campaigns, or something that isn't finished yet. The layout and design of the pages is inconsistent as you navigate through the many options, the loading effects sometimes look clunky and broken, but in the end everything works.
Fatura
Food & Beverages, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
The Ideal Marketing Solution
I like the sales enablement features of Mailshake Being a marketing solution, it features best email and content marketing capabilities Deployment and using Mailshake is straightforward.
CONSWell, not that I can figure out as Mailshake has always met needs.
Stefan
Information Technology and Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
It's the support and education of Mailshake that makes it
Overall really happy to have joined Mailshake
PROSThe Mailshake team have been great in providing lots of support to give my email campaigns as great of a chance as possible.
CONSThere wasn't anything that I dislike about Mailshake currently.
Reason for choosing Mailshake
Much more education, even from an early stage about making campaigns a success.
Matt
Real Estate, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Strong Product for Email Marketing
Mailshake is an easy and intuitive tool to use for email marketing campaigns. Templates and email sequences are easy to set up and they have all the tools you need to get started and run the campaign from a single platform.
CONSMailshake's spam compliance is very strict. Even compared to other industry-accepted tools, Mailshake classifies more emails as risky.
Reason for choosing Mailshake
Hubspot was too cost-prohibitive for our scale.
Chris
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Awesome!
I'm not exaderating that the money we spent last year on mailshake that we have 100X our return on investment. I highly recommend their email marketing solution.
PROSMailshake is easy to use! I love the fact that there is very little learning curve. You can upload your list and start a campaign in minutes. I will say that this was single handily the best purchase of all the software we purchased last year.
CONSI have nothing bad to say. They are great from the software to support. I love their software!
Maddy
Verified reviewer
Information Technology and Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Simple, affordable, highly effective email marketing software
I love that I can easily duplicate and send emails to large lists without overcomplicating things, and also send using Gmail aliases. Mailshake allows me to personalize emails for myself and other individuals on my team, and track responses, with simple rules to avoid a spammy feeling. Our open rates are through the roof, and emails are sent successfully. I also really appreciate the alerts when I am sending to new lists, to avoid sending to people who may already be in another email drip or have previously unsubscribed or converted.
CONSI honestly can't think of anything. I wish all software worked this well and as easily.
Muhammad
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Best Tool for Email Automation
Overall the tool is best for email automation and best suite for small to medium-size businesses.
PROSWe are using this tool for automated emails drip-feed. I love this tool because we can use the maximum levels of personalization in our email. Mailshake is smart enough to stop the emails sequences on any action taken by us or email receiver. We can create templates for future use.
CONSThey should add more detailed reporting for the campaigns would really help to understand the analytics and also they should add some templates in system.
Anonymous
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
Mailshake is an outreach mass emailing software.
I like reporting style, personalized options for every email that is going out and scheduled sending. The UX is very easy to navigate. The software allows all the basic features such as auto follow-ups and even tracking clicks inside an email.
CONSWhat really annoys me, that I cannot skip a person in the CSV. For instance, if I change my mind and skip the person in my outreach campaign I can't do that. In this case, I have to go all the way back, delete the row in the CSV and restart the campaign again.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2022
Best Drip Email Marketing Tool
It's been great and I am getting good leads from my campaigns being running on mailshake.
PROSI have used multiple cold drip email marketing tools like lemlist, apollo but their delivery rate is very low and mailshake has the best delivery rate so far which is the best thing I liked about this software apart from list cleaning feature.
CONSRecently they changed their billing from monthly to annual subscriptions and we can't use monthly mode of billing anymore.
Anonymous
201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
An incredible product!
Productivity
PROSI had no idea that something like this even existed. I have to often do cold outreach to the journalist community to feature some of our organization's writings. This tool makes doing this task such a breeze! The ability to use mail merge and auto-follow ups scheduled at specific times of my liking is simply genius. The tool offers tremendous flexibility in terms of letting one respond based on recipient behavior. The tool also offers statistics at every stage of the campaign giving insights such as how many people opened my email, clicked my links as well as unsubscribed. MailShake also offers templates which have been tested and known to elicit responses. This is probably one of the most well-designed tools I have ever used.
CONSI don't think there is anything I dislike about this product. A small glitch I observed was that it counts out of office responses too as a lead, but that is a minor quibble I am willing to overlook. The tool is purely meant for cold outreach and it functions beautifully as any can expect it to.
Cristian
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Amazing tools for business to help them manage their runners
It has been great, easy to use, and understand. We really saw a before and after while using this tool.
PROSI like how easy it is to use, and the fact that it helps you with cold email outreach. My team and I love the selection of templates. Also, our emails don't get to the spam box, or at least very little of them are getting there.
CONSNothing. The tool works as it was designed, really happy with it.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Our pick for No. 1 tool for link building email outreach
Mailshake is so far the best tool for email outreach. Most importantly its price is reasonable for small-medium business.
PROSOur company and our partners used to use Pitchbox for a while, but everyone switched to Mailshake. Mailshake is easy to use, personalization, tracks emails and creates auto-followups. What else do you need? Most importantly, compared to Pitchbox Mailshake is almost free. Another great thing is the "Cold Email Academy". I love a company that does its best to make its customers succeed. Kudos!
CONSWish there would be an inbuilt tool for email scraping.
Reasons for switching to Mailshake
Price.
Marilyn
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Awesome software!
Love it! Easy to use and a very attractive user interface!
PROSThe automation of emails and being in control of the time between emails in a campaign series
CONSI feel that the images import can be a bit glitchy sometimes but definitely a deal breaker
Andy
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2020
Solid product that does exactly what is advertised!
Positive. Their team is very helpful and we find the product accomplishes what we need with minimal fluff, but extra features that make it a really solid option.
PROSVery simple to use and the functionality is basic but comprehensive. It isn't overwhelming but accomplishes what we need.
CONSCould be a more robust integration with SalesForce.
Reasons for switching to Mailshake
Deliverability
Sinisa
Translation and Localization, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Effortless Email Outreach
Mailshake impressed me with its seamless setup process, comprehensive documentation, exceptional support, and intuitive user interface. These features collectively made it a standout solution for email outreach and campaign management.
CONSThe thing I liked least about Mailshake was when our domain got tagged as spam by mail delivery services. It was a bit frustrating because it wasn't even our fault. Turns out, it was another client who was using Mailshake. I have to say that support was fast to react and fix the issue.
Anonymous
51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed February 2021
Great tool for outreach email campaigns
My overall experience with Mailshake has been great, I use it on a monthly basis to run outreach email campaigns. I recommend it to partnerships and business development teams that are looking to scale their outreach.
PROSMailshake is a great tool to use for outreach email campaigns. It's very easy to set up and deploy campaigns. Also, it's very affordable and provides good amount of customization. Finally, the user experience is very intuitive and gives you valuable tips and step-by-step guidance.
CONSThe analytics is not the greatest. Even though you can see the main stats per campaign, I wish they had more advanced functionalities to compare the campaigns' performance and quickly identify bottlenecks and gain opportunities.
David
E-Learning, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed December 2019
Easy To Setup/ Use
It is pretty straightforward & easy to set things up even though you are not a very techie person. Overall, it's an 'okay' piece of software, not an 'amazing' one.
PROSWhat I like about this software: - ease of use - simple & clean UI - ready to use email templates - tracking - follow up emails
CONSI was one of the earliest users who got this piece of software with a one-time fee. So now they are locking out certain features from my account unless I upgrade it to a monthly subscription. For example - no SMTP (I prefer to send thru SMTP with my custom domain to increase trust) - no native integrations with CRM like Salesforce, Pipedrive, and Slack for me. - slow development pace
Ben
Financial Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Using Mailshake to grow my business.
My overall experience with Mailshake is very positive.
PROSThe staff is very helpful, and the process is smooth.
CONSNot sure that my emails are effective as they could be.
Reason for choosing Mailshake
I needed a platform and people with expertise to do a cold email campaign. I found it with Mailshake.
Thomas
Capital Markets, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Smart Email Marketing
Very happy. Because it sends 1 email at a time every couple of minutes, we can send out a fair amount of emails on a daily basis from the get go - and our deliverability is very good.
PROSI like the fact that it sends emails 1 at a time from your email account. These keeps our deliverability high. We've used this in conjunction with direct mail and seen great results. Setup is pretty simple and the team will help walk you through it when (or if) required.
CONSThe video training needs to be updated to match the current platform. IT was a little frustrating to watch videos that didn't match up. But I was able to get a live demo and get the help I needed.
Reasons for switching to Mailshake
I was a simple email service with minimal CRM functions at a low price. Plus, the ability to connect with LinkedIn was important to what we're doing in marketing.
Anonymous
2-10 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2018
Mailshake - graet tool but only available for Gmail users
I have to say that Mailshake is pretty good cold mailing tool. Thanks to Mailshake I can upload the list of contacts and send personalized e-mails. In addition, it lets to take advantage of pre-defined email templates available in the software to create my email campaigns.
CONSWhat is the main disadvantage? It’s only available with Gmail account. So, to send personalized emails from my Outlook account I have to use a different tool.
Paul
Verified reviewer
Design, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2018
Mailshake - A user friendly mass emailer that integrates with your gmail account.
Overall, it has been positive. It is an easy to use software, and gives the desired results. With software like this, there is always a few that it could end up being recognised as spam, and so far, i dont think this is the case. Which is great
PROSIts very easy to use and pretty interface makes it a delight. It has a decent scheduler and tracking. It also spreads out the emails to allow so it doesn't appear as spam via gmail.
CONSOne feature that i really wish was in Mailshake was a repeated viewing of an email. Basically when you view a client, you can see if they opened an email and clicked a link, but you cant see if they repeatedly opened an email and link, just the once
David
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Mailshake is essential for our business!
Highly recommend
PROSWe couldn’t run our business without Mailshake. The software is intuitive and the team is constantly adding new features and integrations. Set up is easy and if you follow [SENSITIVE CONTENT] advice you will be emailing like a pro!
CONSMore analytics and reports for each campaign.
Reasons for switching to Mailshake
Integrations, ease of use, deliver ability
Ellen
Hospital & Health Care, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2019
Love, Love, Love Mailshake
I've been using mailshake at my work for the past 2-3 months and I love it. We use it to communicate with our outside partners and the ease of use is incredible. It's a very straight forward process to set up a drip campaign or to segment messages based upon the users actions (ex. email open, link click). Prior to using Mailshake, we were just send out big Bcc emails through outlook and never really knew how the partners were engaging with them. Mailshake really turned things around.
CONSI'm not sure I have a ton of cons to talk about. We don't all the features, for example the email address cleaning/checking so perhaps there are some issues elsewhere, but we haven't found any.