All Salesmate Reviews
1-25 of 89 Reviews
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Howard
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
A tale of partnership
This is a great team that has taken the time to understand my business and its objectives.
PROSThe platform is well designed and modern with all of the bells and whistle you would need and expect. All of the table stakes built around a thought architecture. I think what is most impressive about Salesmate is the team, that are engaged partners and have invested in my success.
CONSMinor usability improvements can me made in the ui.
Reason for choosing Salesmate
Best value
Chiraz
Staffing and Recruiting, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Excellent CRM solution
Excellent, effective and professional
PROSUser experience is simplified, customer service is excellent
CONSI have nothing bad to report on this product.
Reason for choosing Salesmate
Customer service responsiveness. User experience is excellent.
Christophe
Verified reviewer
Luxury Goods & Jewelry, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed August 2020
Salesmate - quite happy with it so far
This is my first paid CRM, so far I am quite satisfied with it beside the cons and the price.
PROSThe overall design and the full set of features are good. It is easy to use and understand.
CONSSomehow, this is performing quite slowly on both my laptop and my phone. I also received multiple notice for a single email reception which is quite annoying when it pops up 4 times on top of the display.
Labanya
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Salesmate is the most complete and reliable new age CRM you can trust
Best for - Complete Sales and marketing managementSales process automationEmail campaign automationReliable end to end CRM functionalities
PROSThings that makes Salesmate my favorite CRM - Ease of useCustomizable Sales progress tracking dashboardsIntelligent email campaign tracking mechanismMakes my campaigns GDPR compliant in EuropeAlmost zero Downtime
CONSPresence of few more integrations like skype, zoom info would be better
Miguel
Verified reviewer
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
The best CRM for the money out there after years of searching
It has been top notch since day one, they really go out of their way to please their customers
PROSIt has the features of the most expensive CRM out there but with a low price tag. Their customer support is wonderful, they really take the time to make sure they solve your challenges, even send you custom walk trough videos making you feel like your are their only and most important customer.
CONSWould like integration with WhatsApp Business and would like to be able to send more emails per day so I don't have to hire a third party email marketing tool.
Reason for choosing Salesmate
Price and features
Reasons for switching to Salesmate
Price and features
Dan
Verified reviewer
Wholesale, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Best Price / Performance of Any CRM
Although I have not had to use the SalesMate tech support personnel very often, when I do they are quick and extremely responsive. Overall, I am very satisfied with SalesMate.
PROSSalesMate offers a feature set that is virtually complete and competes against CRMs which cost far more than SalesMate. Google integration is very good, template ability is excellent and there are workflow capabilities. Forecasting is also included. There is no limit on contact size.
CONSWe would like to see contact integration go both ways between SalesMate and Google Apps. Currently it works only from Google Apps to SalesMate, not vice versa. One weird situation is that the Google Widget is very complete, but it takes up far too much space on my laptop screen. One feature set we would like to see is lead scoring.
Zachary
Verified reviewer
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Very happy with my Salesmate choice
I waited a few months to write this review, as I am used to giving software a try and tossing it out once I've discovered what it really delivers. This has been the opposite. I now rely on it completely and it is a natural part of my work flow. So far, I only use it as a lone salesperson. I filtered through many other options before deciding on Salesmate and am really happy with my choice!
PROSThe support team is awesome! The product has a full set of features at a fair price. It was pretty easy to set up and customize. They helped me set up a mobile # to use for work, and all calls, emails and texts are tracked completely and automatically! I carry one device with clear separation of work and personal. I have caught the attention of my management and co-workers as being uber-organized even on the week I was given (3x) the leads I was supposed to receive.
CONSI don't try to attach files in the software. I create separate job folders to hold all my forms and pictures. There is some functionality with time tracking and calendar integration that I think they are working on, but it's not here yet. I'm eager to be able to further customize the initial dashboard screen. I don't want to build custom reports on pages that I need to select or dig into. That defeats the point of a dashboard.
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Sales has made my work Easier, Effitient and Time Saving!
As I am into Sales and Account Management, Email Campaigning that can track my emails. Dashboard that will keep my daily activities on track. Import Export feature has saved my time. There are many more features that has really helped me in my work.
PROSEmail Campaigning that can track my emails. Dashboard that will keep my daily activities on track. Import Export feature has saved my time. There are many more.
CONSDirectly adding the LinkedIn contact details on the Salesmate would be really good.
Sparsh
Verified reviewer
Information Technology and Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Best CRM software for corporations
It allows enterprises to conclude more agreements quickly. It has an easy-to-use interface and automated procedures, allowing the sales staff to concentrate on the appropriate values at the right time. The email sync works beautifully and syncs all of my email provider's emails.
PROSIt is a cloud based software, so we can quickly log in from any device, and it supports the appropriate UI on most of the platforms, such as MacBook and Windows. Salesmate is well-designed, simple to use, and provides excellent customer service.
CONSAs a developing and expanding CRM, Salesmate has to improve in a key area. The automated texting tool in Salesmate is tough to utilise. It is a little expensive software.
Abel
Verified reviewer
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2023
Avis salesmate
It's software that allowed me to control my business activities and many others, but I would have liked it to give me access to synchronize data.
PROSI like this software because of its ease of use and its tracking features...
CONSthe only thing I find a bit annoying is synchronization and allowing the tool to integrate with databases
Amber
Music, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
SalesMate = Excellent 24/7 Customer Service
The agents who provide excellent 24/7 Customer Service, fully addressing every question or concern.
CONSWith so many features, I simply cannot find the time to learn them all.
Reason for choosing Salesmate
Three main reasons, (1) Excellent 24/7 Customer Service (2) Excellent 24/7 Customer Service, and .... (3) Excellent 24/7 Customer Service
Reasons for switching to Salesmate
I recently left Salesmate for the lure of lots of bells and whistles with another company but I was away for only a few weeks before I realized I missed my "good thing" at Salesmate -- that good thing is ... customer service!! They are always there to help, answer questions or concerns, explain, provide screenshots with explanations, and more. And that's not just during certain hours during mid-week (like the other company I just left) but tht top notch customer service is available 24/7. BTW, all contacts with customer service are emailed to you so you don't need to remember how to do something when you can just go to your email and look up the response when you asked about something. I use them a whole LOT so I created an email account strictly for the many emailed support conversations.
Bob
Computer Software, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Incredible Sales Automation CRM and OmniChannel tool...
The experience is great. They use Intercom and are always responsive and effective in solving customer needs.
PROSThe Salesmate team continues to deliver a quality product for seasoned sales professionals.
CONSI would like to see more robust sequencing capabilities for multi-channel. Stronger integration for scheduling, follow-up, and Gmail integration automation. However, the capabilities are rich for an inbox compliment.
Reason for choosing Salesmate
Salesmate mobile application and the continued pursuit of enabling a true hunter platform. Regardless of recent times, you need your customer data at your fingertips, and when they respond to an email, call, text, or whatever, you need to be able to respond and keep a pulse on your business. This is not a bureaucratic overburdened CRM. This platform allows you to get work done quickly. The new automated activity queue and power dialer are arguably the best in the industry. The platform is more like a toolset and you will get a lot done using it. Enjoy.
Vendor Response
Thank you for this review! We are happy you are excited about our power dialer & smart queue! :) Also, thank you for the constructive feedback. We will continue to work hard to enhance these features over time! Thank you!
Replied July 2020
Tomas
Wine and Spirits, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Salesmate is one of the best CRM out there
Bulk emails that makes it look like single email, email tracking, notifications. Say you send email to potential customer, click remind, select date to remind on calendar, pick remind condition, i.e.no reply. So if potential customer doesn't reply before certain date, it automatically pops up as reminder to follow up in your activities and syncs with Gmail calendar as well. Or like email scheduling, sometimes want customer to receive email at a certain time, does it too. Truly awesome, Salesmate overall is fun to use and makes tasks I have done before so much more easier. So many great features. Customer support - awesome. Very responsive, knowledgeable and supportive.
CONSSalesmate was really beyond my expectations. Of course there are minor things like with any software, but I am sure Salesmate team is working on it and it will be available via updates. In example you can't insert image directly into email body, but there's workaround and it works great.
Vendor Response
Hi Tomas, Thank you for reviewing us. As committed we now have the facility to insert images directly into the email body using the Email Media Manager. https://support.salesmate.io/hc/en-us/articles/360015794332-Email-Media-Manager You can get in touch with the team on chat OR at support@salesmate.io in case any more questions.
Replied November 2018
John
Industrial Automation, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Very active team at Salesmate. Davey will soon meet Goliath. The progress made so far is wonderful
Important Sales clients, and processes. I am able to clearly focus. The application is very flexible, as we have a unique business like most. We were able to customize for our very need.
PROSSupport is incredible, the team at salesmate never complain at what I may think is wrong. They listen and have made great strides for a rock solid product.
CONSas a relatively young company, there are small bugs from time to time. However, these are diligently fixed with most very quickly.
Sharma
Information Technology and Services, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Best CRM for your business
My overall experience with Salesmate was quite impressive. Its features are really awesome. I think you should definitely give it a try.
PROSSalesmate is feature full so there are many features that are my personal favorite. Sales pipeline and activity tracker is the feature that i liked the most, in my org handling multiple sales activities is a very tough work but with the help of activity tracker our sales department easily track various sales activities and make creative data visualization of it through actionable insights. Built-in calling feature is another good feature you can direct make a call to your contacts on Salesmate.
CONSWhile using it more than 4 months i didn't find any issues with any feature. But i felt its G-suit integration process little bit difficult. Also i would to mention its community support which is less impressive than other CRMs like Pipedrive or TeamWave.
Sevgi
Banking, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Atentive customer services
Customer services was very kind and helpful. They are try to understand problem and give solutions fastly.
CONSI didn't have any bad experience! İts cheaper and useful than other similar apps.
Pranav
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed May 2020
Interesting CRM
I like the way the whole software has been designed and provides very good ease of access to all customer data and helps in better tracking.
CONSThe UI can be better. Sometimes it confusing and the loading times a bit slow. That said, it's still a great product.
Vendor Response
Thank you very much for your feedback. We really appreciate having your company as client. We are working on the feedback you delivered to make it a better experience.
Replied June 2020
Ismaël
Verified reviewer
Design, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
CRM Project Management
Very good management tool to maintain a good number of customers
PROSUser satisfaction, the software constitutes many features for good management
CONSNo problems encountered with the software since its use
Fazlul
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Must have software
Simply put, it was wonderful experience working with this software
PROSHelps in resolving agreements quickly. It provides a easy setup with highly automated procedures. Which helps the sales sales team to work more efficiently.
CONSI can hardly say I disliked anything about this software.
Anonymous
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Salesmate is a fantastic all in one CRM for both outbound and inbound sales teams!
Salesmate is an all in one crm for outbound and inbound teams alike. Whether you're a solopreneur or part of a larger organization, salesmate has all the tools insight one platform!
PROSSalesmate offers a very affordable one price offering with no contracts. Within the CRM you have the ability to manage every lead with segment filters, manage meetings, track and send emails, sales forecasting, integration with gmail and other email providers, call recording, text messaging, chrome extension, email tracking from gmail, tons of integrations, and a mobile app to boot!
CONSThe only thing missing is a voicemail drop option. This CRM is comparable to the big names but has a cleaner interface.
Staci
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2017
Great software, easy to use & awesome customer service!
My experience with Salesmate has been great! The software is extremely easy to use and very user friendly. The support team is always there for any questions and super on top of everything! I highly recommend using this software.
PROSEasy to use, great support and helps keep everything organized.
CONSNothing, the experience has been great.
Christelle
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Salesmate review
Great experience, we had [sensitive content hidden] helping us throughout the process, he is super friendly, patient and helpful which has made the transition much easier!
PROSI like the deals page most and how easy you can create a timeline and move deals through them
CONSNeed to be able to associate multiple contacts to a deal or to a company
megan
Events Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
One of the best customer services teams I've experienced!
I think eventually it will lead to a higher sales close rate as my Open Deals are easily sorted and trackable: I know where to focus my time. Also helps me keep in contact with my clients, I can schedule future emails, use templates to save time. I mean, I just don't know how I worked all these years without salesmate! This has transformed my work life, made it Sooo much more organized, efficient and pleasant.
PROSFunctionality -- it does everything I need in my CRM , easily organize and sort records, keep track of daily tasks, send out bulk emails, schedule emails, import records from my database
Ross
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great customer service
fantastic service, easy to use, sales focused
PROSGreat service live chat answer within minutes- always have the answer and go above and beyond to help very customizable fields
CONSCost per user- soon adds up problem with importing contacts to companies.
Reason for choosing Salesmate
The initial help in importing my data from spreadsheets.
Brittany
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
I've been using this platform for over a month now and have seen my productivity double!
I really enjoy the deals page, it shows (visually through color) when deals have gone stale and I can quickly see how long it has been since I've spoke with someone about that deal
CONSThe e-mail platform is taking some getting used to, but is worth the time to learn it since I am getting so much value out of it