All eM Client Reviews

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Leigh

Management Consulting, 1 employee

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2023

Quality platform and good value!

User Profile

James

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2018

Great email, calendar, contacts, and task manager.

It has completely replaced MS Outlook. I use it multiple times a day for all my email, calendar, contacts, and task management functions.

PROS

Synchronizes well with Google email and calendar. Easy to use layout with all of the features I want in a combination email, calendar, contacts manager. Pulls up email correspondence chain in separate view. I can customize views, categories, themes, etc.

CONS

Does not have a corresponding Android version. The contacts sync has sometimes resulted in duplicate entries. There is a duplicates tool to remove duplicates but it would be nice to have an easier to use merge contacts function added.

Ricardo Sandy

Translation and Localization, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

The A Team of E-mail Client

I used to spend too much time logging into different e-mail providers just to check e-mail messages and communicate with colleagues and clients. Now I only need to open my eM Client software and see all e-mail accounts in one integrated dashboard. There is no more hassle and productivity has increased manyfold during my use of this software.

PROS

I like its superb functionality and flexibility. You can add accounts for the majority of e-mail providers, create contacts and tasks, subscribe to internet calendars, use Google Hangouts directly from within the software without having to logging into your Gmail account, assign labels to e-mail threads with different colors. The greatest advantage is that you can purchase a lifetime license at a bargain and receive all future updates for free.

CONS

It lacks official themes and seldom releases feature updates.

Reason for choosing eM Client

I chose eM Client over this alternative product because I liked the pricing scheme and all features and benefits that it might offer to users.

Reasons for switching to eM Client

I made the switch because I was looking for a more flexible and secure software at a great price.

Jacob

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2023

Email message size

I love the platform, but the inability to display emails with large attachments is a huge problem to our business. Customer support were rude and closed the support ticket to a paying customer without our consent and without resolving the issue, or doing everything they could to help. They washed their hands of it.

PROS

I love eM Client for how it displays messages, the UI and the ability it has to use multiple accounts on the Pro version.

CONS

There has been a LONG term issue of it not displaying emails with attachments in excess of 25MB. This means customers will send us emails with large attachments and we won't see them because eM Client won't display them, when other email platforms will. We checked our email server settings and the option "Do not limit message size" is selected at a Server level. Yet, Customer Support still persistently blamed our email servers and refused to offer any solutions. As has been mentioned by other users, email syncing can also be slow.

Reason for choosing eM Client

Preferred the UI.

Reasons for switching to eM Client

Online reviews of the product.

Vendor Response

Hi Jacob, thank you for your review, we're sorry to hear our support has not been able to resolve or explain the issues more clearly (if it indeed could not be changed from our side) - can you please send us your ticket ID to info@emclient.com so we can check the support you received from our technicians and see if we can escalate it or provide some more tips on how to resolve it?

Replied April 2023

Desiree

Internet, 1 employee

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

Great Product, Just One Major Kink

I had to uninstall eM Client and go back to Thunderbird which has a lot more functionality than eM, but I don't need all of that. I liked that eM was a kind of "middle of the road" (just the right amount) of functionality/features AND they have a nicer GUI than Thunderbird (more modern). But, the syncing errors and issues just drove me crazy. So, I'm back with Thunderbird for now. I may try them again in the near future to see if the kinks were worked out or if it just all of a sudden will sync right with my accounts, because they are worth a second look. If you are someone that needs a little more than just very basic functions, but don't want over kill and aren't a highly advanced email client user, then I will definitely consider eM Client. You may not encounter the issues I did....they are worth a look!

PROS

I loved the UI of the email client and that they allowed a few emails accounts in their free version. I loved the price on the full/pro version as well and was going to purchase if it weren't for one large kink....But, I will say this: even though the issues wasn't resolved in my case, the customer support and moderators on their forum were all very helpful and responded pretty quickly. I just wish the issue had been able to be fixed because I really did like the software, functionality/features it offered, and the price point to be able to add all my email accounts.

CONS

I kept having sync error problems with my MS emails and my Gmail. I didn't have 2FA initialized so an app password was not needed. Using my email and login (standard setup) should have worked just fine, but i think that there were syncing or connection issues at the time I used it.

Reason for choosing eM Client

Didn't have the possible spyware (Facebook plugin) that MailBird has and Mailbird was fairly pricey due to all their features. Mailspring was fine, but then started glitching and never responded to support emails asking questions on how to fix, so I just completely uninstalled that one.

Reasons for switching to eM Client

I wanted something with a more modern UI, and slim-lined, a little less features so I didn't get lost in functionality overkill.

Simon

Computer Software, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2022

A modern email, calendar and contact manager

I have a very large mail database which can make it slow, however most things work very well.

PROS

Integration of the different features. GMail and Exchange integration.

CONS

Mail filtering is too simple. Need to be able to create complex rules, using different headers. Calendar should alert conflicts when accepting an invitation or scheduling a new meeting.

Reason for choosing eM Client

Desktop application that mostly just works.

Reasons for switching to eM Client

Calendar, Contact and Mail integration. Look and feel.

David

Writing and Editing, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed June 2022

eM Client Review by Bosworth

It is my sole email reading program on 2 computers.

PROS

It is comparatively easy to use and has more useful features than more basic programs.

CONS

Searching sometimes doesn't work, or at least seems problematical searching email content area. Email not containing search request yields emails not containing requested terms.

Reasons for switching to eM Client

I needed a less expensive program than Outlook. I found eM Client to be a good and reasonably priced replacement.

Vendor Response

Thank you for the feedback! If you ever encounter search inconsistencies, please consider sending us details (what the searched term was, EML of the message that was found incorrectly or not found via right-click>Save as, and your search settings in the drop-down of the search tab) so we can look into it! Contact either support or info@emclient.com, we'll be happy to resolve any problems.

Replied June 2022

Sandra

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Mid-Tier Email Client

I would describe my overall experience as mid-level. The support experience was above and beyond I worry that the malfunctions I experienced were isolated incidents or due to some outside factor such as our computers or connection. I just didn't have the time to continue to try and address it -- I needed a solution yesterday. I would advise reading a number of reviews before making a decision. .

PROS

- Affordable fair Price. Lifetime license. - High Security. Updates. - Practical. Implementation in a reasonable amount of time. - Reduce time spent on email. Funnel all accounts and emails. - Support experience went well. - User forum. - Updated look.

CONS

- Purchase needed -- features are comparable to free email clients. - Malfunctions. Performance and reliability were inconsistent. Emails did not synchronize. - Calendar and filter missing features..

Reasons for switching to eM Client

Outlook is not practical and causes time management to suffer.

Sergio

International Trade and Development, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

My preferred email client for desktop

I'm very happy with emclient. It's the only desktop platform I found that made me change from browser mail platform to desktop platform again.

PROS

It's the best email client I could find. It's clean, simple, easy to use, full of features included. Feels clean and smooth to use. I can use many email accounts in the same platform as if they were just one.

CONS

Nothing at all. I like all aspects of the browser, I can't tell of something I don't like by now. Maybe an option to send recurrent emails would be great, and even greater: an option to automate follow up emails until a reply is received.

Reason for choosing eM Client

Is most clean, smooth, fastest client in my opinion. Just needed functions are included, not garbage.

Alison

Marketing and Advertising, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2022

Excellent software

Able to keep up to date through email and calendar with clients which makes my life easier.

PROS

The email syncs perfectly and I never miss messages. I love the fact that it offers, email, Calendar and acceto contacts at the click of a button. Also great free version of the software, it has everything Outlook had but free.

CONS

There is no complaints from me. Everything is easy to use.

Reasons for switching to eM Client

Outlook is way too expensive and I like eClient interface better.

User Profile

Matt

Verified reviewer

Wholesale, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed November 2020

Terrible Latency/Lagging and Unusable & Unpredictable Signatures

I used this product for several years, and I have finally given up. It's just awful.

PROS

It's easy to setup. Other than that, there's nothing I like about it.

CONS

Locks up my computer ALL THE TIME when processing new e-mail in any of my half dozen or so accounts. I can't have an application that makes my computer unusable while it "thinks." It's just unbearable, and I have switched to MailBird, which is much faster and doesn't lag or freeze up my system. I never could get the signatures and templating to work correctly. My signatures look awful, and I have a fairly robust graphic design skill set. I would set my signature to use a Calibri 12, and it would look like 18 while the template setting for composing e-mails was set to the same font and size, and the text looked tiny.

Reason for choosing eM Client

I have chosen Mailbird over EM Client because it doesn't freeze my computer, it's easy to use, and the signatures look great and appear exactly as I expect.

Reasons for switching to eM Client

About three years ago.

Vendor Response

Hello, We're very sorry to see that you experienced such problems in the application. If you ever decide to give us a second chance, feel free to contact our support at support@emclient.com and we'll do everything we can to help you. Thank you eM Client Team

Replied November 2020

Tim

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Awsome products

I needed a product similar to outlook when we switched providers and emclient fit the bill. I been happy with it for over 5 years.

PROS

It is easy to use and works with several email providers.

CONS

Hard to figure out how to remove names associated with emails that have changed to different people.

Reason for choosing eM Client

We liked it better overall.

Reasons for switching to eM Client

We changed email providers.

Vendor Response

Thank you for the feedback! If you have some names connected to specific email, you can remove them either from your contacts or from the Recipients history in Menu>Settings>Compose. If you have trouble removing any specific one, please send me more details to olivia@emclient.com, I will be happy to help.

Replied June 2022

Derek

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2019

Great option for a next-level email client

I've used eM Client for the past few years and have been overall happy. That said, there have been frustrating moments with support and I really hope they fix the current print glitch mentioned above.

PROS

The main reason I use eM Client is the speed of the search. My job has me constantly searching a large database of emails and it's imperative that I find them quickly. When put side by side with Thunderbird, it absolutely dominates in search presentation and speed.

CONS

The most recent update has made it so that when I print emails, another daily task, eM Client always opens the system print dialog box despite that box not being checked. This takes a considerable amount of extra time with the number of emails I print. I opened a ticket but wasn't very happy with the reply which suggested that I move to a previous version which carried the risk of losing my fine tuned settings and more. In addition, for most users without search needs, I don't feel it's significantly better than Thunderbird so it may be hard to justify the cost.

Reason for choosing eM Client

Search on Thunderbird had formatting that I didn't like and was much slower for the number of emails and inboxes that I use on a daily basis.

Reasons for switching to eM Client

It didn't have the search functionality I needed.

Vendor Response

Hi Derek, Thank you for your review. We are aware of the print issue and have resolved it internally so we'll release an update fixing the problem soon. Sorry for the inconvenience.

Replied September 2019

Ignacio

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2023

eM Client is a great mail client

I can have an up to date mailbox with very low downtime between the mail getting received on the original mail provider and it appearing on my inbox inside eM Client. Same thing with calendar.

PROS

Importing the information from google accounts was really easy and we can have local storage of all the emails received which is a really big plus in our use case. Also the syncronization of information is really fast.

CONS

There were some bugs with the syncronization of Google Calendar that luckily were resolved after searching for the solution online but the diagnostics inside of the program could have been clearer.

Reasons for switching to eM Client

We wanted local storage of emails.

Steven

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Great alternative to Outlook

PROS

eM Client is very easy to use, and it allows me to be able to view all of my old emails, without the need to search through archives. It syncs flawlessly with my Google mail and Google calendar.

CONS

I have previously submitted features that I wanted to see, and they were ultimately added to the program

Reason for choosing eM Client

eM client had more features

Reasons for switching to eM Client

Outlook was getting slower as the number of emails grew. The only way to speed it up was to archive my old emails.

Amy

Real Estate, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed September 2019

EM Client is amazing

Started using it a few years ago with the free version but loved it so much that I decided to buy the license. I recommend it to everyone over Outlook because it's much faster and easier to use.

PROS

I love that this program is so user friendly. It's essentially the best desktop mail client I've ever used. Easy to navigate, easy to organise and super easy to personalise which is a great feature.

CONS

I'm pretty disappointed that with one of the more recent updates EM Client got rid of Frozen Smart Folders. That was actually one of my favourite features. I use so many folders so that really helped me make the decision to switch from Outlook and when they took that away I considered going back. With the most recent update I am no longer able to save jpg/jpegs from the email which I depend on a lot.

Reasons for switching to eM Client

Outlook was becomming so slow and I was finding that my emails were taking 20 mins to send and 20 mins to come in. So I googled other options and found EM Client. I've never had a problem with speed with EM Client. In fact I get my emails faster than when I log into my email on my browser .

Lois

Marketing and Advertising, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed July 2022

Not impressed

have had lots of difficulties

PROS

It has lots of good features but its bad points outweight the good points

CONS

They now want to charge me for VIP support, when I have had this programme for years and now they want to charge me again when i need help. not acceptable

Reason for choosing eM Client

i have now changed my mind

Reasons for switching to eM Client

becaue emclient allowed me to do more than exchange

Vendor Response

Hi Lois, VIP Support is an optional service, if you do not need help from our technicians you can just not buy it. If you ever need assistance from our team, the subscription can be extended any time later and you can get dedicated support from our experts including remote help. The VIP Support has always been an additional service in our policy, you just get 1 year free with a license or upgrade purchase. I hope that makes more sense, if you have any questions concerning our policy or licenses, don't hesitate to reach out to info@emclient.com

Replied July 2022

Milan

Computer Software, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

eM Client user experience

Very good tool to use as email client, faster than most others and easy to use

PROS

Easy to use, fast and reliable email client.

CONS

Automatic dismiss of passed calendar events

Reasons for switching to eM Client

Too many bugs in Thunderbird

Paul

Law Practice, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

3

Reviewed November 2020

Can't Modify Attached Documents

Good.

PROS

I like the ease of making backups (although I haven't tried to restore yet).

CONS

In all other email clients that I've used (Outlook, Windows Express, Thunderbird, etc.) if I attached a document to an outgoing email and I wanted to revise the document before sending I would be able to open the attachment, make the revisions, and when I closed the attachment the revisions would be saved, in both the attached file and where the file resides on my hard drive. With eM Client it will not save revisions you make to an attachment, so I have to delete the attachments, open up the file on my hard drive and make the revisions, and then re-attach the file to the email. Very inefficient.

Reasons for switching to eM Client

Microsoft stopped supporting Windows/Outlook Express

Joel

Human Resources, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2019

Good Alternative to Outlook

I was having trouble getting Outlook to search GSuite mail since it is MAPI. eM Client solved that issue.

PROS

1. Searching is very easy in this product. You can find anything quickly. 2. Multithreading conversations is off the charts. It's much better than Outlook. They have a window on the right where you can see all prior conversations. 3. The mail handling and searching features are superior to Outlook. 4. Works well with Google Apps. 5. Calendar functionality is almost as good as Outlook.

CONS

1. Contacts are weaker than Outlook. Takes a long time to load. Not overly user friendly. 2. Must store all mail history. In Outlook, Google has a sync download that limits the size of your total inbox.

Jan

Computer Networking, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2018

Excellent e-mail program

Being able to use a E-mail program that is not Internet based. It's a stand alone program which I prefer.

PROS

I started using eM Client last December when I got my new computer. Sadly enough, Windows Live Email was no longer supported. After doing some research I found this e-mail program to be the best and fit my needs. It allows you to have to e-mail addresses for free. Quite easy to use and set up. Takes some getting used to, but very professional so I can use it for my business needs as well as personal.

CONS

If you don't pay to upgrade it will not always have the latest updates available. I haven't noticed much of a problem with this though. When you first set it up you must follow the instructions properly to convert all your old e-mail addresses and messages. Took me a couple times to get it right.

Adrian

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

My Email Client of Choice

I moved to eM Client a few years ago as my main day-to-day email client. It is quite happy getting my (multiple) Office 365. IMAP and GMail accounts.

PROS

A good, clean user interface that simply allows you to get to work rather than have to deal with the distraction of unnecessary visual niceties.

CONS

The auto-configure service can be a little unreliable sometimes and it decides to use it's own categories rather than using those already configured via other Microsoft Outlook clients.

Anonymous

1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2019

A Great Fully Featured Email Client

It's been great. No problems, easy to use, great layout and I use it for hours each day.

PROS

s a lot of features built into it, from mail to calendar, tasks and contact management, this has been a great solution for me. It is an ideal alternative to Outlook. It works well, is easy to set up with multiple email accounts from all sorts of providers. I also love the layout options available and having the dark layout is great too.

CONS

Nothing really, it all works as it should and there hasn't been any problems or things that I thought could be better, for me it is a solid piece of software.

Michael

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2019

Very good and inexpensive alternative for Outlook users

I use eM Client as an alternative to Outlook due to Outlook's lack of a unified Inbox for IMAP accounts. It handles all internal and external email correspondence well.

PROS

Unified inbox for IMAP accounts, which is not available in Outlook for Windows. Search function is excellent. Snippets are nice. Most of the basics will be familiar to Outlook users.

CONS

I could wish for more customizability of the UI and sounds. There are a few areas in composing messages that could be easier to use, like inserting/removing links.

Reasons for switching to eM Client

Outlook's lack of a unified Inbox for IMAP accounts.

Richard

Computer Software, 1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed April 2018

eM Client provides ease of use and multiple features.

An easy to use email client for seniors.

PROS

The biggest thing I liked is it easily migrated Windows Live Mail. I am an IT consultant that was looking for a replacement for Windows Live Mail. eM Client's interface is fairly simple but powerful. Couple that with most of my clients qualify to use it for free and you have a great Windows Live Mail replacement.

CONS

Sometimes the free license seems to "get lost" and has to be entered again. Without even the free license, the software will not communicate with email servers. Another glitch seems to be that recently one of the rep of eM Client sent out emails to many of my customers claiming they were not using the software for personal use. At first, I assumed it was a scam but it was legitimate. All of the customers that use this software are retired and are not using it for commercial purposes. I do not know if this is an attempt to have them pay for it even though they are abiding by the terms of the free use.

Showing 1 - 25 of 175 Reviews