All Adept Reviews
1-11 of 11 Reviews
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Gisael
Verified reviewer
Maritime, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Very nice product even better customer service.
Once you learned is pretty simple to use and works really fast.
CONSUser interface is very functional but can be improved.
Jay
Industrial Automation, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Great for configuration management
This software transitioned us from a manual versioning system of copying files or folders appended with dates to keep track of changes. This is a much more robust system because in addition to having prior versions of our files, they also come with a configurable amount of meta data such as who changed it, when it was changed, and why it was changed. The software also provides a single source of truth so we are no longer trying to inspect two different versions to determine which is the correct or latest file. Adept is very easy to setup, learn, and use, and the team at Synergis provides fantastic support to help you become a master of the software. They supported us in taking a more DIY approach with installation and upgrades, but also provide full service when we need it.
CONSNot much to say here, occasionally I'll find a bug in the software like with any software, but Synergis is very receptive with taking reports of bugs found, making sure its not just my own user error (and helping if it is), and implementing a fix in the next version.
Reason for choosing Adept
Adept was the only software we found that could do everything we needed it to do while also having a user friendly and easy to use interface.
Vendor Response
Thanks for your review, Jay. It's been a pleasure working with you all these years and we look forward to and appreciate our ongoing partnership.
Replied October 2020
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed July 2021
Adept is great at doc control, but not for collaboration
Adept does a great job with document control and it does have a very easy GUI, I'll give it that.
CONSAdept is far too restrictive when it comes to sharing information between engineers. There is no way to get the latest version of a model without closing everything in the CAD software, clearing the virtual library, and re-opening that model from the server from scratch. it's archaic and a big waste of time.
Vendor Response
Thanks so much for taking the time to review Adept. I understand your perspective on collaboration and would love to hear more about your use of 3D models and Adept. Perhaps there is a way our experts can help you eliminate some of that restrictive behavior. Just send me a note at martha.lubow@synergis.com.
Replied July 2021
Eric
Industrial Automation, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2021
Adept Review
Direct access to files in the vault via the Windows file system.
CONSThe Solidworks integration has at times been finicky. Sometimes when assemblies open, the part files are all suppressed because the relationships were somehow corrupted.
Reason for choosing Adept
Solidworks Enterprised PDM did not allow direct access to the files through the windows file system.
karnig
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Great document management software with option for customization.
Our engineering team issues design and work instructions to the production floor every day. It is important that they can search all available designs, find the most current ones, make modifications quickly and easily, request approval, and transmit the final instructions quickly and efficiently to production. The built in transmittal functionality meant most of this process could be done very quickly with great control of design versioning. Also, different departments could add pictures, and test report and link them to a specific job. The only frustrating part was that generating transmittal for each job was adding significant administrative work, and with the data entry that was required, there was room of human error. The custom programming solution we did with Synergis solved this problem but importing the job data into adept from our order scheduling system, and allowing it to auto generate all the necessary transmittal at once. Once generated, the transmittals could quickly be assigned to each engineer to. Data entry errors were eliminated, and our engineering team could concentrate on value added work, rather than data entry.
PROSThe ability to create relationships between files, and the custom programming that was done to integrate the job data between or order/accounting system and adept was extremely valuable. Reduced data entry time, and allows for an efficient workflow.
CONSThe visual layout, although customizable and effective, is a bit antiquated.
Reasons for switching to Adept
The previous product was discontinued and was no longer supported by Canon.
Vendor Response
Thank you Karnig for sharing your positive experience with Adept. We have an amazing CP team who can finesse the out-of-the-box capabilities to help companies like yours automate sophisticated processes to eliminate tedious data entry. I celebrate all that you have already accomplished and look forward to an ever-expanding partnership.
Replied August 2021
Gabriel
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2018
Using it daily and having to maintain a separate file structure for all the incompatible programs.
Search ability of files. Version control. Version comparison. ability to set workflows to automate the release process.
CONSDoes not work well for managing AutoCAD Xrefs with images in them. Does not work with Revit Central Models. Does not work with Civil 3D models. Does not work with Inventor models
Vendor Response
Thanks for the review, Gabriel. I'm sorry your experience overall was less than stellar. I want to clarify that Adept does manage AutoCAD XREFs with image files, and does manage Inventor parts, assemblies and drawings. We're excited about upcoming Revit support and visualization in the near future as well.
Replied June 2020
Markus
Design, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2020
Synergis Adept is a useful file storage software with a dated user interface
Adept does its core function well but could use an updated user interface and more quality of life features added.
PROSAdept is very useful for storing backups of files and sharing them with other users for collaboration.
CONSNavigating through the file storage system can be tedious and at times confusing. It would be nice if there were options to view recently worked in folders. The user interface as a whole is not very intuitive.
Vendor Response
Thank you so much for reviewing Adept. We appreciate you taking the time to provide feedback. I would love to understand what you're looking for in a user interface. Are you upgraded to the most current version? Again, we appreciate your review.
Replied July 2021
adrian
Utilities, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Adept Review
ease of use, very easy to search, sort, and find documents.
CONSthe removal of the multiple windows, that made it easier to navigate.
Vendor Response
Thanks for the positive review, Adrian. It means the world to everyone at Synergis when we glowing feedback on Adept from our customers. Please reach out to me if I can help you get even more value!
Replied July 2021
Patrick
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2018
Great program for managing files
It creates the most organized CAD file system I've ever used. Once you understand how the software works it is simple to find the drawings.
CONSIt can be rather challenging to understand at first, it does have to do with how your administrator sets it up, but basically, more organized=more complicated
Ahmed
Civil Engineering, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Adept Software
Very amazing software with a Significant toolsNot complected
PROSEase to use ,very easy to setup and learn
CONSIntelligent software with a very tools to use
Greg
Mechanical or Industrial Engineering, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Adept is a must in our business model
The software has worked has promised and if any issues have come up the tech support at Synergis has always went above and beyond to make things good again.
PROSThe ease of tracking revisions and what user(s) revised the drawings. Another great feature is if a file is placed in the wrong location the ease of correcting this issue.
CONSThe use of the non desktop version has always been hard to use and has proved to be not worth the money to have that feature.
Vendor Response
Hi Greg Thanks for your wonderful review of Adept. It's good to hear back from companies who understand the value of document control for their business model.
Replied September 2021