We went with Deel, even though they were slightly more expensive than comparable products, solely for their customer engagement and service factors. They have been a boon to our studio's ability to hire internationally and compliantly, and we could not have done this without them. We consider the Deel teammates assigned to our studio as a part of our overall payroll and HR team and chat with them constantly to better serve our teammates, but also to help improve the overall Deel experience for small businesses like us, who are looking to go global and tap into the talent around the world but lack the means to do it themselves.

First and foremost, the customer service is top-notch at Deel. Their teams are responsive, knowledgeable, and also self-aware enough to know when they may not have a ready answer, but they do know how to find and deliver one in a timely manner. We love the flexibility of options for hiring internationally - be it as an EOR or as a contractor but without the overhead of compliance and ensuring we're adhering to international requirements and laws we do not understand. They're also always listening to suggestions about how to provide better services and options, regardless of company size, which as a small company, we greatly appreciate.

There are still some rough edges with Deel's billing system and fully fleshing out some optionality within different countries, but while this is something we don't particularly see as a pro - the opportunity that the Deel team has taken to turn cons into wins balances these negatives out. They will work through your understanding and take suggestions -- it's never a "this is it, so deal" from them. They remain collaborative and aware of their weaknesses and areas for improvement. Sometimes billing statements aren't the clearest unless you talk to their support team to decipher them, but we've already seen updates on this front and look forward to continual improvements.

My experience with Deel was largely positive, providing an efficient solution for managing international payments. The platform excelled in handling various tasks, although improvements in the report section would enhance the user experience.

Deel offers an intuitive interface with features tailored to international payments, such as handling multiple currencies and automating compliance. The real-time tracking and invoice management greatly simplified transactions.

The report section in Deel lacked customization and was cumbersome to use, making extracting specific data time-consuming. Improving this feature would be beneficial.

Nothing short of bad, a road full of hiccups and disaster. it was so bad that <2 months in we started looking at switching to another provider.

1. it allows you to hire and pay remote employees in a long list of countries and comply with the local laws 2. the onboarding uploading screen of the documents needed is fairly straightforward

1. the admin has no clue where each one of his onboarding employees is at in that stage (if they have finished it , if there are bottlenecks 2. the UI is nothing short of a disaster - in order for you to try and find things like trying to resubmit expenses you need to click on your contract instead of actually have a dedicated expenses section. it feels that it was built as an after-thought 3. we've switched from another similar tool where we thought wasn't great but Deel is a freefall (it took me to get the actual counter contract once I've signed mine digitally a week, they aren't really aware of the local legal or much of the regulations so their support isn't really helpful and disconnected form your customer success. 4. we've been on the phone with them daily for over 6 weeks now past the onboarding to try and solve so many hiccups including miscalculations from their end of payments, lack of benefit enrollment

Great payroll service for remote workers. Conversions are fair to generous with currency exchanged and direct deposits are lightning speed quick! 10/10 would recommend if you want your money quick into your bank

I get paid from abroad and the process of getting my money into deel and subsequently into my bank is lightning speed. Takes usually 1-8 hours for me and sometimes it’s instant! Fastest payroll online service out there.

I encountered issues when uploading receipts proof for reimbursement (under expenses) JPG files would not upload but then tried with PDF files and worked okay

Impressive that it is platform that manages end-to-end HR stuffs from onboarding to termination. Company can use just Deel and feel confident to handle all Human Resource tasks.

It is fast and easy to use. Even the system would mention that they took around 2-3 days. Yet, it completed within a day.

I think sometime overestimate such as time to get approved might mislead and confused users. They might be awkward or uncomfortable. So, accuracy is important for some situations and persons.

User friendly tool that helps contractor to manage their relaction with several organizations

Several restrictions where to send my own money

Easy assess to content and revie. fast to manuaver

confussion to move within pages delays to navegate

Excellent one to work with and to use ,,

How user friendly and recommendable to others

Nothing to report.

Simple UI,not more complex, good to use

Nothing, everything according to me wors fine

I like the usefulness and simplicity that Deel offers

Until now everything is going on very well. No cons at all

I had a really great experience so far.

Ease of use, plus they have Deel Card + Deel salary advance, which is really great!

I don't have any cons, it's literally amazing.

Deel was a great EOR partner service platform that delivered quality, value for money service throughout its course. We were extremely satisfied with the customer support team which has been ever responsive and kept up with all our queries at all odd times. Definitely a partner worth working with for all our future international hiring that require contract and payroll support

Value for money Ease of use Simple, efficient dashboard systems Responsive Customer Support

Over-reliance on customer support for easy doubts or query resolutions

With Deel I am able to manage my offshore hires and their payroll with ease. I don't have to know local law - Deel takes care of it for me.

It's an easy onboarding for both employer and employee.

The time reporting is a bit confusing (for employer). It's difficult to find historic time reports and know exactly which reports belong to which invoices. It takes unnecessary time for me to put the pieces together.

It's been easy to use and a life saver for remote work.

Deel makes compliance easy worldwide for both employees and contractors.

It is a bit pricey for having international employees.

What like the most is the responsiveness of the custmer services, like sending a ticket and having their response in 24 hours. The account manager connecting us to the resources timely. However, the customer success manager changed frequently.

The cost/pricing which is not very friendly to SME like us, when we really need a good long term partner for global expansion and scale up. The flexibility to solutions, or platform, or payroll cycle lag time is long which adding a lot of extra work to the current time. Like we already have our own system to apply leave, and reimbursement, or boarding etc. How to synergize those process between Deel and Appier to make better employee experiences to our employees, who won't feel they are outsider, or different than regular employees.

I've had a great experience using Deel. It allows our company to hire employees all over the world.

I like the customer service. The live chat function is very useful and all the customer service reps are extremely informative, professional, and helpful. Our account managers are also great and always available.

I'd like there to be a way to put in a contract details and see how much the total cost is with the breakdown for that specific person/role. I think it would also be helpful for Deel customer service/HR experts to meet with employees/contractors along with a member of our HR company. There are times that our wires are crossed.

I have had a great experience with Deel and it has allowed me to expand our talent across the world without putting a burden on me and my team. I can easily get any information I need from them and [sensitive content hidden] who I work with are wonderful!!

I love the ease of use with Deel and the resources that have to make sure we understand what our employer costs are, and what the requirements are in each country. The support/client success team we have as well are the most responsive I have ever seen, and are so friendly, intelligent, and helpful.

It is quite costly when we wish we could hire more people globally but have to keep out budget into account.

Super easy onboarding and a debit card that I can use worldwide

1. No app which makes it a pain especially since I generally use my phone instead of my laptop2. Cannot add cards to Apple/Google Wallet3. Cannot withdraw from ATM

Deel has nothing been but a blessing for me, as an individual working remotely and expecting to be paid on time. I never had a problem with the platform, ease of use, convenient access and user friendly through and through. The support team is always a click away if I have any questions or concerns and the perks they offer is just a cherry on the top. Would highly recommend businesses to seek deel services.

Helps manage and contracting remote human resources. Makes payment process user friendly, straight forward and direct above all. Multiple payout options give user the liberty of choosing their preferred method. Perks of using Deel in form of advance payment on top of means to get paid.

Integrating crypto wallets and other payment gateways could be a welcome change.

So far, so good. We recommend it to all of our clients as we are an accounting practice.

Deel is improving every month, adding new and new features... We like the most:Options to pay contractors: They are flexibleCompliance: Has standard, country specific agreements and also does the KYC and tax forms.Wide services: Depending in where you locate, types of contractors or employees, Deel has a wide range of services and products and as a CEO, I can decide the cost/benefit and choose one. We are not forced to fit a solution but can choose.Client Service and Support: Our client manager is great and we discuss the risks and options and methodologies to choose the right solutions.

None that comes to my mind... but I would say their EOR solution is a bit costly.

Great experience, personalized attention and all the patience to go through all the internal process.

What I have liked MOST about Deel, is the people that has taken the time to explain time after time, how to use it, the benefits, etc. It took a long journey and a lot of meetings with the international to team, just to inform and explain this new tool to different areas. And the People from Deel has always been willing to attend to our calls and doubts. I really can see and feel that there is someone in Deel that can attend to any concern and always with a great attitude. Plus that, the platform is so friendly and intuitive. Our people and inside the company are so pleased with Deel.

There is nothing I have not liked about Deel

So far my experience with Deel is very good, I feel that it is very safe and that it has a solid team always bringing continuous improvements to its customers, but I feel that some basic layers such as the app or as the multi language still need to be addressed.

I like that it is a system that allows me to keep such exact control over my payments as a contractor. As well as your international card which I use and recommend to my colleagues, I feel that it is a good ally to obtain an excellent payroll manager.

There are many improvements along the way that can be observed as an active user: There is a very big need for an application for Android and IOS where you can perform a better management and become almost a banking ally for the use of the card. The start can be simplified since it has a fairly wide overload and the amount of data overwhelms and it is necessary to be able to have the multi language, since many of the people hired do not handle English

I am very satisfied with Deel, as a receiver of payroll, as Deel has various options to withdraw my earnings. I can even choose the currency, which is huge. The Deel card is just the icing on the cake for me, as this has allowed me to create prepaid visa cards on the fly and not worry about it getting leaked, as I can quickly disable the card myself from the portal.

Customer support. They are almost always available within minutes. Usually the hiccups are caused by my own trouble-making. They are very patient and will guide you step by step if required.

Nothing outstanding, honestly. If I have to complain, it would be the rough edges, that I had to face, but once the team received the feedback, most of the issues would be fixed real quick.

The platform makes creating contracts, onboarding, and paying staff around the world extremely easy. The user interface is well-designed and easy to navigate.

Sometimes product changes happen too fast and there are errors in the automated systems.