It is very user friendly product, easy to understand and maintain. The dashboards in the admin and user sites are very helpful. I've never met a team that is so proud and excited about what they are doing, keeping up with the latest developments in the software environment and their clients needs. In the more than 11 years working with the IDU team I never experience once a negative vibe or unwillingness to give assistance and support.

The adaptability of the product, it can be easily adapted to your needs when it is coming to budgeting and reporting.

There is no features that I like least. I would like for us to investigate the option to do workforce planning via IDU.

We had a successful implementation. IDU's customer service is really good. IDU consultants supported us well and IDU staff are solution oriented.

It intuitive and easy to use. Running reports is quick. It was easy to integrate with our processes.

There are a number of customised reports and one needs to go through quite a long list to see what is relevant for needs. Perhaps group into headings.

Frustrating.

It is basic - but this is a problem as we are told it cannot be used to perform some more complex budgeting.

It is not capabal of being utilised to its full potential for our entity. We are constantly struggling to do full budgets as a result of our complex premiums and claims process and thus we can only perform and use certain functionality.

Very pleased with the system as it reduce preparation time of forecast and budgets for us. The system also allowed us to budget and forecast at a granule level were we where not possible to do it in the past nor in a short time frame. It also increased efficiency as preparation time has moved to reviewing of data.

The customization of the system, contiguously improvement of the system, Standardization of reports available, version control.

The complexity of certain functions, like Activity mapping between attributes, etc. Financial Modeling not allowing multiple structure to be used when top down functionality are being used. Not able to have hybird structure within account and cost centre structures.

IDU has made reporting, budgeting & forecasting an administrative dream for my department. I would highly recommend IDU for any business, big or small.

Easy to use for non-financial users. Ability to adapt and customize system to suit our business on a continuous basis. Easy to understand system & use it in our day to day business for reporting & decision making. Admin ability to create, change or update anything, without depending on IDU consultants. Feedback & assistance from Helpdesk & Consultants are always fast & effective!

That I cannot see 'back-end' rules to make sure it is in line with my expectations. IDU is very fiscal set restricted (causing duplication of work & errors to occur). Structures is also very specific, again duplication of work (would be nice to have a 'main' set up where all structures feed from).