Red Falcon
About Red Falcon
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Most Helpful Reviews for Red Falcon
1 - 6 of 6 Reviews
Cindy
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
My review
Good.
PROSCustomized for my type of business. Exports orders to wholesaler
CONSPrice. I wish it was more affordable. Paying extra for website landing page. It should be part of the package
Reason for choosing Red Falcon
Punch out catalog
Leslie
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2022
Quality Business Products Red Falcon Review
The order/quote functions are very easy to use. The customer service and training options are above and beyond helpful. I would recommend the training to everyone who uses this system if they haven't taken in. The facilitators were very helpful and opened my eyes to parts of Red Falcon I was not using prior to training.
CONSFor me it would be nice to have a stock check feature in the pending orders area. It is not a con but as a very small company, we do not use the online ordering windows with our customers, so much of that system is not utilized on our end.
Cindy
Business Supplies and Equipment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2022
Red Falcon user for 10+ years
Overall good but I preferred when we had a dealer advisor for service and not a call in desk that routes calls. But when I do get with someone, they are generally supportive and helpful.
PROSManages inventory and order processing. Easy to use.
CONSToo many clicks to get what you need. The same information could be on one screen or a click within a screen.
Reasons for switching to Red Falcon
Looking for better value; This was before Red Falcon was purchased by ECI.
Keith
Business Supplies and Equipment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2022
Red Falcon
Red Falcon has been very a reliable software and has enabled me to run my business very efficiently.
PROSThe integration with my wholesaler makes order processing simple.
CONSManual order entry and adding items to an e-commerce order needs to improve.
Reasons for switching to Red Falcon
Didn't really have a choice. Red Falcon purchased Britannia.
Susan
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2022
Red Falcon
Over all great program - just needs to be managed way better
PROSI do like the ability to do orders and to tie to our website
CONSBiggest problem is the pricing is not updated as they stated and sometimes the mark up a very high and other time maybe only a 2 cent mark up
Debra
Business Supplies and Equipment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2022
Red-Falcon
We have the ability for our customers to order on-line
PROSThe ability to see multiple vendor prices
CONSThe vendor pricing does not show minimum buy quantities