About Eventgrid


Eventgrid is a cloud-based event registration and ticketing solution that helps users organize conferences, seminars, festivals, shows, forums and matches. Key features include event management, ticketing and payment modules.

Eventgrid supports the creation of customized online event registration pages, multiple types of tickets and pricing structures, discount codes and professional barcoded/iPhone passbook tickets. The solution helps users organize, manage and track events and attendees using its proprietary analytics tools, and it can create badges for registered attendees.

Eventgrid lets customers view seating layouts and select seats, sell event merchandise and receive and process online payments via Stripe, Authorize.Net or PayPal. It also helps users market events through email marketing, customer segmentation and customer relationship management (CRM), social media integration, embedded custom widgets and affiliate marketing.

Eventgrid can be accessed on mobile devices and supports iBeacon and Passbook integration to offer auto check-in facility. Support is offered via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic)

1,565 Reviews of Eventgrid

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(994)

4 stars

(489)

3 stars

(64)

2 stars

(9)

1 stars

(9)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 1,565 reviews

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November 2018

Janosch from INVERS GmbH

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

November 2018

State of the Art Event management

The event I attended which was managed via Eventbrite hat serval hundred attendees. From a visitors perspective anything worked flawlessly and smooth. The event I set up was a lot smaller but also worked out great from an organizers point of view. I am confident Eventbrite played a central role to this as it streamlined the organisation and the preparation as well as positively supported the execution of the events. Eventbrite is a modern, fast and anticipating web application that is easy to use and works for teams colaborating in organizing small and obviously medium to large sized events. It also funnels some of your more exotic ideas about how your event should work down a reasonable lane, which is healthy, es pecially for newcomers and the less experienced. I simply can recommend Eventbrite and will use it again for our followup event(s) in 2019.

Pros

I used Eventbrite a couple of times when booking events for myself or colleagues. It was simple, easy, had the information I was looking for where I expected it to be and all (comprehensive) steps that led me through researching the event (MTP Hamburg) to choosing what I specifically wanted to finalizing booking completely without any hassle. A while later I had to organize an Event myself and remembered my positive experience as a user, which I wanted to provide to attendees of my event as well. It was then, that I realized how much this has to do with the way you setup an event from inside Eventbrite. There is a verry good guide for setting up events and a step by step tour for beginners. There also are recommendations about what to do when and what information might be expected by potential attendees. I liked the basic support which was included as a beginner. Also, there are areas where Eventbrite clearly draws a line regarding its functionalities and forwards you to connected third party services (as for example if you want super fancy badges or have more esoteric data mining procedures in mind regarding your attendees data). As a newbie to event management AND Eventbrite in particular I was also happy about the broad spectrum of FAQ and help videos. I was very happy to be supplied with a solution that provided me with high quality, easy to use features and was free to use for my non-profit event on top of it.

Cons

Speaking of FAQ and learning how to use Eventbrite it is true that there is a lot of material available online. Sadly there is also light and shadow to this. Some of the explanations I found online were clearly dated and others did either not cover the specifics of the topic I needed (recommendation / invitation based multi stepp application requests) or referred to things which had been changed in the past. Also the Options for the design and look of the Event Homepage were limited. These aren't necessarily bad things only. BEing forced to stay with a simple (but still beautiful) Layout as well as required to go with a simpler application process then I imagined in the end turned out to be good as it simplified things and allowed me to concentrate on matters more central to the event I was planning. It just needed some letting go first and willingness to do it differently than I first had imagined.

January 2016

Marc from Revenue River Marketing

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

January 2016

Solid Event Hosting Option With a Few Quirks

With a large number of "event applications" out there, Eventbrite has found its way to the top of that list thanks mostly to their easy to use interface and well thought out back-end that not only covers all of an event host's bases but also integrates with other areas of their marketing. Free to anyone who isn't requiring payment for tickets, Eventbrite makes it easy to quickly put together a good looking registration page fast, without the hassle of payment or subscriptions. The paid feature for anyone requiring ticket fees is a little more rigid in how the user can collect it's money which can make it a little tougher to work with depending on how badly you need the revenue from your ticket sales. The payment processing fees are still reasonable, though.

Pros

-Powerful system that provides a large number of great features (creating, promoting, tracking, checking-in, analyzing) for free
-Event page creation is quick and easy. If you want something simple, you can be done in minutes. If you want to customize different areas of the design and registration process, you have that ability as well.
-Integrations with outside marketing platforms like HubSpot and MailChimp allow the user to connect their other marketing platforms together to create the most powerful event marketing toolset you could ask for.
-Relatively good analytics and reporting sections gives you solid insight into how successful your event was and where you can improve moving forward.
-The mobile application (Neon) for event hosts makes checking in attendants a breeze by either scanning the printed tickets Eventbrite provides or just finding their name and swiping your finger across it!
-Customer support is relatively attentive (I've averaged around 3-5 minutes on hold before speaking to a representative via phone) and the knowledge base they've set up on their website it pretty helpful when it comes to answering some of your intermediate-level questions around customization and platform functionality.

Cons

-The paid feature is a little rigid when it comes to payout structure compared to other options. You normally can't receive payout for your ticket revenue until your event ends, making it a tough option for those looking to promote an event months in advance who need the revenue now. Definitely something to consider. They provide early payout, but depending on how much revenue you're expecting to generate, that may not even be a viable option.
-Customizing your registration page with your brand's colors, logos and images can be difficult and require some coding skills. You also won't be able to get rid of the Eventbrite branding so anyone looking for total design control may not like this option.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

September 2018

A solid simple event registration platform

This is a great solution for simple, straightforward events without too many options. Once you get a lot of different sessions or tracks and registration types, it either can't accommodate or becomes very complicated to manage. Like other tools of this nature, there is a bit of a generic feel to it but that is the compromise for a widely accepted overall, plug and play software. It is effective but there are other solutions that are similar or easier to use and offer more customization options. It is highly likely that we will replace this software with something else in the near future.

Pros

Eventbrite is fairly simple to use and has most the features you would want laid out so you can build an event registration form in steps. Once you set up your account(s) if you are accepting payments, it is straightforward to duplicate events to make new ones as long as they require similar details. There are custom fields you can create with logic behind them so different users may have different options depending on the access you choose for them. There are also ways to create discount codes or hidden fields with different levels of access. This is very useful when you have tired pricing at events and variable discounts to various groups.

Cons

A lot of the settings are in places that don't make much sense and you have to go to completely different sections of the admin section to find settings that you would think are closely related to each other. Some of the features are on by default and you might never notice them until after your event registration has launched. Even though most the settings are easy to change, you basically have to go over every tab, page and setting to be sure they are all correct before you launch your campaign. When you use the custom data fields and discount features, it isn't immediately clear how it all works and again, you need to go to a couple different pages to get them set up properly so it takes some trial and error.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

5 of 5

October 2018

Great functionality, amazing when listing free events, fees are a bit expensive for paid events

I organise a lot of professional networking events, some are free and some are paid for. Eventbrite offers me all the functionality I need to organise my event. I used Picatic until Eventbrite recently acquired Picatic. However, customer support from Eventbrite is very difficult, if not existent. So if you have a question not answered by the standard FAQ, such as, "Since Eventbrite acquired Picatic, how I can access my previous/ currently live events"?, the only way I could find customer support was by tweeting Eventbrite. So, Eventbrite is great if you can self-service and publish free events, but once you have quirky questions, be prepared that it will be difficult to establish contact to a human person who can answer.

Pros

Eventbrite has lots of functionality that you will need when organising and managing an event. It is very easy to use, plus it can integrate with other apps such as Mailchimp which comes in handy when broadcasting an event and Surveymonkey which comes in handy to send out feedback forms post an event. The back office functionality is great too -- you can email invitations directly without using Mailchimp if you wanted to. For users, it's easy and simple to register, plus Eventbrite offers a secure online payment option which is hassle free for both organiser and attendee.

Cons

2 things that I like the least about Eventbrite are: 1) Non-existent customer service. One of the reasons why I used Picatic (which they have now bought!) was due to their great customer service. You can chat with a real person who can help you with some of the questions which are not answered in their FAQs. 2) They're great if you have a free event, but if you have a paid event, their transaction fees are one of the highest in the market.

November 2017

Simone from Support Circle

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2017

Eventbrite makes life easier!

Pros

Easy to use. You can have your event ticketing up and running in minutes. I have been using Eventbrite for ticketing for about five years. It has helped make event management so much easier. I used it for school admissions and event purposes, for nonprofit fundraising events where tickets were complimentary, etc. It is easy to specify the exact questions for my guests, gathering data on them that helps me in other areas. Easy integration into websites and emails. I have recommended Eventbrite to so dozens of businesses, organizations and individuals. Easy to use product and with all that I often have going on, it's nice to know I can depend on Eventbrite to quickly make a difference.

Cons

You can search for a registration based on a registrant's name. However, you cannot print a report by Registrant's last name. Not being able to print a registration report by the name of the registrant is the only reason I gave this product four stars instead of five stars. Help screens are good. The help response I received was very clear and easy to follow. It would be nice to have a live person to do a chat box with or talk to but so far, all of my questions have been addressed either in the Help screens or when contacting support.

January 2018

Abigail from United Way of Greater St. Louis

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Free platform for nonprofits to utilize

Eventbrite is free for free events, easy to set up and looks professional.

Pros

I work at a nonprofit with a small marketing staff. Before using Eventbrite, we were building our events on our website which looked awful and dull. It would take a lot of time for not much reward. With Eventbrite, I can create a basic event in a matter of a few minutes. I can make it private or public to be shared with the Eventbrite community. Best of all, most of our events are free to enter, which means it's free to post them on Eventbrite. It's easy to check attendees in at the door, download reports, and communicate last-minute messages with registrants. Eventbrite is a great tool more companies should take advantage of.

Cons

In some instances, we've held events that require many conditional questions to be completed during registration. Unfortunately, Eventbrite doesn't allow the function of complex, conditional questions, which can really slow down the registration process. On the backend, the menu names aren't the most intuitive. There are certain functions that are difficult to find, such as where to cancel an order, but after expanding each sidebar menu, you can usually find which what you need. My biggest pet peeve with Eventbrite is that if you create an event that takes place more then five weeks away, ticket sales will automatically be set to end in five weeks from that date, regardless of when your event takes place. There have been many times when I've forgotten to change this default date and received complaints of ticket sales being closed weeks prior to an event. I wish Eventbrite would make the default date the date of the event.

October 2018

Linda from Advent Funeral & Cremation Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Eventbrite Keeps the Clouds Away from Your Event

My overall experience with Eventbrite has been great! I have read some unfavorable reviews but, that has not changed my mind. I have utilized Eventbrite for internal company events, planning external other social events and purchasing tickets to events. It easy to use and hassle free for the novice or the experienced party planner or event manager.

Pros

Planning an event can be difficult without the use of an event management software. My preference is Eventbrite. In today's society where people are so busy managing their own lives, its hard bring people together. From a moments notice, to 2-3 weeks in advance, using Eventbrite can make sure your event is anything but successful. Eventbrite offers tools to assure that you can keep up with the logical changes while you are on the go. It also makes it easier for invitees to respond while they are on the go. Its a win win with Eventbrite. It cost effective (no more purchasing expensive invitations and costly postage) and convenient.

Cons

Eventbrite needs to implement a 911 response team approach for customer service. Hit it, respond to it, solve it! Also, so many people are use the service now, I am unaware if it has safe guards against crashing and; if it does... what happens to my information? I do think that due to the high percentage of users at any given time, the system slows down considerably. This can be frustrating when trying to pay for an event or responding to an RSVP. The goal is stay focused on the goal. To assist users in planning and executing hassle, stressfree events.

October 2016

Bryan from BTRcomputers

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Awesome Stuff

What do you like best? If you know what you like and you choose your interests accordingly, the recommendations are always spot on. It's hard not to find something that would interest you and there are always lots of free events. I had to download the app before I moved to Glasgow because I bought a conference ticket through Eventbrite, but then I started to tinker with it out of curiosity and it quickly became a very useful tool. I was new in the city and it quickly exposed me to a lot of stuff I wouldn't have known about otherwise, I even managed to sneak into an Industry Day type event only older students were supposed to know about (and it was great, by the way). What do you dislike? I can't think about any major things I disliked about this service. There used to be some synchronisation issues between what I was doing on my laptop and what I was doing on the Android app, but they seem to be gone now. Not being able to see your own location when you click on the map is mildly inconvenient if you're in a hurry, but most of the time I add the events to my planner in advance and just clicking on the location I typed in there will take me to Google Maps. The only problem with this is that Google Maps could lead you to the wrong place if it has a similar name, I once went to the Patrick Terminal for something that was supposed to be in the City Centre and, earlier than that, it led me to some random agency in the City Centre for a photography exhibition that was actually in the East End. Recommendations to others considering the product You should only pick the interests you actually have. That's what the settings are for and even if you're afraid of missing out on something else, looking for events in an overwhelming sea of information isn't exactly productive. What business problems are you solving? What benefits have you realized? Animation is a terribly competitive industry and you need lots of experience and connections to actually get inside. Even going to events that are only half related, like the ones about film, design, art, computer games and so on will get you into mailing lists, local and global communities and all kinds of other things you wouldn't have found out about by yourself. This creates a chain reaction and a lot more opportunities will find their way to you.

January 2019

Drew from Middle Georgia State University

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

January 2019

Streamlines the Concert Going Experience

As a huge live music fan, Eventbrite has been a great way for me to find and organize my live music itinerary. They are my go-to option for discovering local music events, and the ease with which you can purchase tickets and use them in other apps (such as Apple wallet) has really made the concert going experience easier for me. I appreciate the smooth functionality of the app, and its suggestions about events I would enjoy based on those I have previously attended. Highly recommended.

Pros

Eventbrite presents a very smooth interface, and is a great and easy way to discover and purchase tickets to events. I love it that it allows you to add any tickets purchased through the software to your Apple wallet, and I also appreciate that it keeps an archive of all the past tickets that you've used through them; for those like me who enjoy keeping their physical tickets as a memento of sorts, this app does it for your digital tickets automatically. All of my transactions with Eventbrite feel safe and secure.

Cons

One time I purchased tickets for a concert, but ended up missing it due to something unforeseen coming up. This was the only event that the app did NOT keep a record of - the tickets have disappeared from my past archive. I would like to see this tweaked where the app saves not only the tickets used, but also those unused.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Reliable and easy to use

Pros

Eventbrite is extremely versatile. I have used it to create events, to purchase tickets or RSVP to events and frequently, to search for events. To create an event page, Eventbrite makes it as easy as possible for you. From there, you have easy access to who is and isn't attending, and also receive a guestlist for your event which you can use for check-in. From personal experience on the user side, I love that once you've RSVPed, you get a clear confirmation email that allows you to easily 'add' the event to your calendar of choice (or you can do this from the Eventbrite page right after you've RSVPed), and Eventbrite plugs in all the relevant information into your calendar. This always saves me so much time and usually encourages me to attend the event. I imagine that the participants signing up for events I have created in the past have also enjoyed this feature.

Cons

There is not a lot of customization available. You don't get to control the font/size or other design-related aspects of the event page so the event information and photo are all presented in the same way for each event. I have, in the past, generally used Eventbrite in combination with other softwares, e.g. a FB event page (that links to the Eventbrite for RSVPs).

December 2018

Meagan from Give Local York

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

December 2018

Couldn't do my job without Eventbrite

I couldn't do my job without Eventbrite. The easiest way to sell tickets to your events, fundraisers, galas, etc.

Pros

Eventbrite is amazing for event planners or anyone who ever hosts a gathering, event or activity. It's super easy to set up, integrates with Facebook, has its own email feature (or connects with MailChimp, etc.) You can create coupon codes, password-protected events, free events, etc. There's an app to help with check-in or on-site purpose. It's really the best all-in-one ticketing software.

Cons

If you're running a super specialized event or event series, this may not be the best option for you. For example, we run a Theatre Festival with multiple performances a night for one week. We used Eventbrite for the first year, but have since switched to a specific theatre ticketing platform. Eventbrite is great for general use but may not fit every planner's need.

February 2017

A from Ballard

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

1 of 5

Functionality

4 of 5

February 2017

It's the customer service cycle that never ends

I sent an email on Tuesday and haven't heard back from Eventbrite. I have spent hours on their blogs and I still have several missing questions. I called there on-boarding program and you can only leave a voicemail. I'll update if I hear back from them in the 24 hours they promise. A few technical items: - It would be great if the reserved seating function let customers reserve their own seats AND it forced them to reserve seats without allowing to have an empty seat in-between. You can see this function by reserving seats at the Hale Center Theater (https://hct.org/). - It would be great if someone could purchase tickets using a promo code AND purchase un-comped tickets at the same time (instead of having to go back into the system and starting all over to buy more tickets after the comped tix were obtained). If you have to go into the system twice you may not be able to sit next to your friends. We need this functionality because we give our VIP's a certain amount of comped tickets and then they have first access to purchasing extra tickets for their friends. We'd love for them to sit together.

Pros

It's great for general admission. And good for reserved seating.

Cons

(1) Customer service. So far it has been almost impossible to get a hold of them.
(2) Reserved seating does not allow customers to select their own seats AND refuse them from leaving an empty seat. Hale Center Theater allows you to do both. You can see more at https://hct.org/online/. I'd love to see Eventbrite incorporate this feature. Maybe they do but I haven't been able to get a hold of anyone and started reaching out on Tuesday. It's Friday.
(3) Comped Tix: Can't purchase comped tix and non-comped tix at the same time. Must go back into the system to buy more tix.

Response from Eventbrite of ENTech Solutions

Replied February 2017

Hello A.Gett, I'm sorry to hear about your recent frustrations and can understand how this would make for a less than satisfactory experience. Unfortunately, we are experiencing longer wait times than normal and are working hard to get back to our normal turn around times. I was unable to find an email with the provided information here, but I can assure you we will get back to you with detailed information related to all of your questions listed. We want all of our customers to get the help they need and will be sure to pass this feedback along. If you left a voicemail with our New Organizer team, I can assure you they will get back with you as soon as possible and I've made sure to alert them to keep an eye out for your voicemail and have passed your questions along to them. Thank you again for your patience and we look forward to resolving your questions. Carrie Eventbrite Customer Experience

February 2018

Justina from AUO

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2018

Eliminates the need for physical invitation cards.

Pros

Eventbrite provides me with an easy way to register friends and families for events. It perfectly eliminates the need to share invitation cards to closed associates ; as I can simply send a mass,one-click email invite to everyone. Eventbrite also allow recipients of the event invite to either print out the invite or download it as a .pdf file on their smartphone.
More importantly, this platform enable me check-in attendees by using the Eventbrite Organizer mobile app. to scan QR codes on event tickets.

Cons

Eventbrite becomes very costly when you offer paid tickets on the platform. Apart from the initial charge,which allow you create the event on the platform, there is a ten percent charge on the total amount of tickets sold via the website.

September 2018

Nick from Ramapo Indian Hills High School District

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Great for Free Events!

I have been happy with Eventbrite. This is a solid event hosting/creation program with a great interface and userability. Managing events/conferences etc can be tedious and time consuming and this will help take a lot of the legwork off your plate.

Pros

Working in education, there are a lot of events I like to put together, and not everything has a cost, but the ability to track attendees etc is still needed. Eventbrite doesnt charge for free/small events! Everything is easy for the basic user to do. There are a number of customization features you can apply and it even integrates with website builders pretty easily. I have been on both ends using Eventbrite, both as an organizer putting it together, and an end user, making a purchase or attending an event via Eventbrite and the interface is simple on both sides. There is also an app to use on your phones.

Cons

There are a number of customization features, but colors aren't one of them but this is pretty minimal as an issue. I just want to get the even up and running and promote it to allow for people to register and all of that works with Eventbrite. It has taken off and you really can't go far without seeing it being used.

December 2018

Chethan from Infosys Limited

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Eventbrite is a web based Event Management Service to create and promote events.

Pros

Eventbrite is a Website Event Management Service. Eventbrite allows the users to quickly create and manage events. In EventBrite, One can easily create the events and circulate across the community, do promotions, get the RSVPs, sell the tickets, print tickets and many other features. In Eventbrite, one can easily design the events and share it across asking the recipients to show interest and buy the tickets if its require payments. The Payment gateway within Eventbrite allows user to pay in multiple ways. The Admins who create the events can easily manage within Eventbrite, Admins can export the data, look at the summary in the dashboard, get details as per the ticket type etc. Eventbrite is easy to use with the mobile App, one can provide the options to enter discount codes, perform email marketing, and other paid advertising integrations.

Cons

Eventbrite has its own disadvantages. Its not fully Free for users. Only if the events are Free then the events can be setup Free of Cost. If there is any ticket cost for the event then one has to go for the Eventbrite Paid solution options, It does allow to pass the Eventbrite payment to pass on the attendees but overall it does involve a cost and not fully Free for the event organizers. It does not has good registrant tracking options. Eventbrite is recommended if the event is comparatively on a small scale and specific community focused.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

January 2019

Great Way To Bring More People To Your Events!

Eventbrite has been extremely helpful for our library. We cannot only advertise through them but also limit the group size by being able to offer online tickets. This has been amazing in helping us keep events more streamline and manageable. In addition, when tickets "run out", we are able to see the need to offer perhaps other slots of an event or programs of a similar nature in the future.

Pros

Eventbrite is a great tool for small groups, especially non profits like our library, to get the word out to a larger audience and even connect them to our in house calendar of other events. Users of Eventbrite may not necessarily be looking for "library programs" but are merely perusing local events and they come across us alongside even paid types of activities, concerts, etc. People who might never see us because they aren't regular library users will come to know us because we were billed alongside more widely know groups.

Cons

As with any new tool there is a learning curve but once we figured out the ins and outs of copying and pasting links to Eventbrite into our in house calendar it couldn't be simpler.

May 2018

Bukola from DRS Data Services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Eventbrite makes my social life interesting.

Pros

Eventbrite is user friendly due to its user interface. It makes it very easy to sign-up for an account and create events. Eventbrite eliminates the need for companies to build and manage their own in-house event management solution. On the part of consumer users , I use Eventbrite to find interesting events happening around my location ; thus I can say Eventbrite makes my social life more fun.

Cons

We have had occasions where we receive information about a person interested in our event and it turns out they submitted a wrong email address. In this situation , it would had been nice to be able to collect phone numbers of people registering for events.

February 2018

Molly from Imagine One Events

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Top Notch Customer Service!

Pros

The ease of use right from the very start. It's so easy to get your event up and running with minimal steps. They also make it easy to customize your event to stand out. We use Eventbrite for all our events. We recently had an event get postponed two hours before the event because of a sudden, unexpected snow storm. It became a complicated situation to resolve, but eventbrite quickly stepped in to help us get it sorted for the rescheduled date. Their team truly went above and beyond

Cons

That I can't add a sub user that already has account to my event. It means my team has to create multiple accounts to run different events for our clients.

April 2018

Greg from Civil Air Patrol

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

April 2018

Excellent registration process for our events.

Free registration tracking program with little or not cost. Historic tracking of member engagement with our events. Ability to do credit card processing for paid events, while still getting free access for events with no ticket costs.

Pros

Eventbrite doesn't charge for events that don't have a registration fee. It gives me a full-featured registration program for my non-profit's events so I can track flow of communication, know who signed up and track event participation across the year. We only pay fees for the events that have an associated cost for attendance.

Cons

The software is so robust, there is a significant learning curve and it can be easy to miss one of the fields for communication that goes to attendees. Recently, there was a poorly worded addition to the Terms of Service that caused a bit of a flareup....claiming IP rights to things way out of line!....but management rolled that back pretty quickly. (If staff have a desire to write ToS that is out of line, will it happen again after this flareup settles down?? Be vigilant...)

April 2017

Diana from Partner Hero

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2017

I'm grateful we discovered Eventbrite!

Eventbrite has facilitated my business life so much that I've even persuaded my coworkers from other departments to start using it! The feature I love the most from Eventbrite is that it provides the option to create access codes in order for our attendees to redeem our previous offers or rates. We've had other scenarios where they purchased a registration but ask for the previous rate so we had to refund, and it't very easy to locate their registration and proceed with the partial refund. This makes my job lot faster!

Pros

It offers the option to create access codes and promo codes that can be given to specific customers by sharing the URL/link for them to redeem

Cons

When transferring the ticket to another attendee through "edit", I loose track of the origin of were the ticket came from since the initial name disappears at all.