IQware
About IQware
IQware Pricing
Starting at $5 per room per month. Minimums apply
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for IQware
10 Reviews
Lauren
Construction, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
IQware is Great for Front Desk Management
I have had no problems with this software. The staff working the front desk seem to be able to use it with ease, and it organizes our day so we are fully aware of who is coming and going at the property.
PROSI liked the reports, night audit, and the way it displayed arrivals and departures. The software is fairly easy to use once you get the hang of it.
CONSThe hardest thing to get right is when we have to adjust the rates for some reason. If we have to issue a refund or discount, it can get tricky. There is always a way to get it to work though, you just have to manually calculate it and enter it in.
Jacob
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Great Product and Value
I have been a customer a long time and I think IQWare provides a great overall value and product.
PROSIQWare is a well designed product for everyday use in both Property Management business models and Hotels. We use this product anywhere from making a reservation to sending out Revenue Statements to individual property owners.
CONSFrom time to time it take a considerable amount of time to fix issues with Support.
Will
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2019
Strongly recommend you do not use this product
We don't have any accurate revenue reports in the PMS, and if not for our own external record keeping, we would have no idea how we are performing. We currently have 21 open support tickets, dating back to February. As a team we have to develop our own work-arounds to technical issues, because there is very little chance that support will have a solution. At best, they will send it to R&D and you will never hear from them again.
PROSI don't like anything about it. But the consensus in the industry is that no one really loves their PMS, and while we explore alternatives and seek feedback from other hotels, we have decided it's "better the devil you know" than to move to another PMS that is equally poor.
CONSCustomer support will ignore you completely.
Mike
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2019
IQWare runs our entire operation
We use IQWare to run our entire resort operation. Reservations, inventory, homeowner management, work orders and everything in between.
PROSEasy to input reservations and get correct pricing. Back end of software is good for homeowner invoicing and commission paying.
CONSMost of the pieces and parts that I feel like we are missing are available in additional modules or add ons that we have not purchased.
David
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2019
Multi property user
Complex enough to handle our needs of multi property portfolio
CONSSupport resolution takes longer than expected.
Reasons for switching to IQware
Prior PMS is a smaller company with limited resources, needed more in today's market.