Pathable
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Most Helpful Reviews for Pathable
1 - 5 of 73 Reviews
Alejandra
Financial Services, 10,001+ employees
Used less than 6 months
OVERALL RATING:
3
Reviewed February 2022
Basic platform for events but no more
Megan
Verified reviewer
Non-Profit Organization Management, 11-50 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Smooth transition from in-person to virtual event
Pathable was the ideal solution for our size and scope of virtual event. From the sales process, to building it out, and executing during the event, the Pathable team delivered top notch customer service.
PROSPathable is a flexible and customizable platform that helped facilitate a smooth transition from our typical in-person event to virtual. Platform was super user friendly, and even with 3,000+ attendees, we received only minimal requests for assistance. The Zoom meeting integration was crucial for our organization because it allowed us to structure the event so our attendees could have organic connections. It was a daunting task to rebuild a completely new event during a very uncertain time, but having the right technology to make that happen made all of the difference. I also can't speak highly enough about how wonderful everyone on the Pathable team was through the entire process. We are signing on again for our 2021 event!
CONSDocumentation was a bit limited when we began using the platform (June 2020). I do think they were in the infancy stages of building it out more.
Reason for choosing Pathable
A few main factors: (1) The price was in our acceptable range for the size and scope of the event we were hosting, (2) The Birds of a Feather rooms capability allowed us to centralize connection with other attendees as a main component of our event, and (3) Platform allowed a large degree of customization.
Michelle
Higher Education, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Excellent App for your next event
An amazing company to deal with from start to finish. Always there to help and guide you along the way with amazing customer service to both us and our attendees. Definitely the best we've ever dealt with.
PROSIt's easy to use. It can be used as a webpage and changes are made in real time. There are so many customizable features. Overall look and feel is easy and very user friendly.
CONSWe love everything so far! I have no complaints.
Reason for choosing Pathable
The fact we could use it as a webpage as well.
Reasons for switching to Pathable
Just was not user friendly, limited capabilities, as well as wasn't working half the time.
Rhea
Research, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed November 2020
Great user interface but DIY on the backend
It might have been because of the pandemic with many folks switching to virtual, but there seems to have been a bandwidth issue. Support emails replies took hours, our CHM was often supporting a live event and responded the next morning. Plus, the platform went through updates so what worked yesterday changed the following day. It was great to have updates, but everyone on the Pathable side did not have the same info and the answer was different depending on who you spoke to. Our virtual conference was a success and did all of the things we wanted it to do, but it required a lot of painstaking work for the team to make it happen.
PROSAfter close to 10 demos we chose Pathable because it had a better user friendly front end interface of other virtual platforms. The agenda display of sessions worked well with multiple concurrents, filtering on-demand and the tracks made it easy to navigate. The chat feature was really well received and allowed for a surprising amount of engagement. The platform itself felt modern v. other clunky ones out there. We were able to heavily customize their sponsor/exhibitor template to showcase a virtual poster hall that participants loved. Overall, once people "got into" the platform, they were able to get around it very easily.
CONSWhile some things are intuitive within the default templates the platform feels very DIY. Particularly as there's no "live" helpdesk that you can phone. It took about 2 months of sitting in on numerous the Ask the Experts, exchanges with the Client Happiness Manager, emails to the general support line, and fighting with the dashboard to get things to work. It also does not have built in metrics. We have overall numbers for page visits, but have to go into google analytics to see the breakdown. The import feature was tricky as it easily overrides information and you have to be very careful and check your work if you update via import.
Reason for choosing Pathable
Pathable had all of the pieces we wanted to include in a single platform: chat, options for a poster hall, in platform exhibit hall, and modern feeling interface for our users.
Paul
Events Services, 51-200 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
ENGAGE! 2020 APP
Excellent support, technology and App. Highly recommend to meeting and event planners.
PROSAllowed up to provide our attendees an event app that provided all of the information they needed at their fingertips.
CONS1:1 Meeting Scheduling was built for individuals to request to meet with each other (large tradeshow for example) - the solution we needed was for the selecting and scheduling of the meetings to be done on the back end and this created several challenges.
Reason for choosing Pathable
Pathable was able to work within our tight time constraint from development to launch (2 weeks over the holidays).