ROLLER
About ROLLER
ROLLER Pricing
ROLLER partners with over 1,200 attractions venues to help them sell more, save time, and deliver better experiences for their guests.
Starting price:
A$300.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for ROLLER
1 - 5 of 73 Reviews
Adam
Verified reviewer
Entertainment, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
ROLLER is the One-Stop-Shop For Ticketing and Event Management
If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We tried many, many solutions over the years and nothing compares to Roller. You'll find that as you implement, features you thought you wouldn't use become easy additions. The scheduling and time-based ticketing is powerful and will meet your needs. The online checkout, which is very mobile friendly, is a great experience for guests. Yes, Roller will cost you a monthly service fee in a world where most ticket vendors make their money on CC processing fees, but it's worth it. It's a premium system that will elevate your venue. I've implemented it twice now for clients (One Theatre and One Theme Park) and it performed flawlessly.
PROSRoller is the complete package, the total and real deal. It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro).
CONSThere is currently an ability to securely store credit cards for membership, but not for regular guest tickets. It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone. The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead. The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF.
Reason for choosing ROLLER
Roller is just simply the best mid-tier theme park management system out there. No, it's not at the Disney or Universal level, but any mid-sized park, family entertainment centre, or in one of my client's cases -- a theatre that does a lot of group bookings, Roller is the clear winner on price, features, and support. Oh, I didn't mention support above. Let's talk about 3-5 min response times on average -- yes, for real -- they are nearly instant. There is just no better product out there. As you can tell, after almost 3 years using the product, I can definitely say I'm a fan.
Reasons for switching to ROLLER
Overall, the ticket software we used previously was too basic and we needed more flexibility in our ticket issuing, a better online checkout experience, and better support for Groupon and pay after services. Roller delivers all these and more with waivers and other integrations that were critical to our business.
Amaiah
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Roller Review
I appreciate the ease of using Roller once you are familiar with the software.
CONSThere are many features that just seem basic to have that the software has yet to develop.
Reasons for switching to ROLLER
We needed better Venue Management and needed our waivers to be intertwined with our software.
Vendor Response
Amaiah, thanks so much for taking the time to leave your feedback. We're happy to hear you're enjoying the all-in-one nature of the platform and having your waivers integrated. Please be sure to submit or vote on feature ideas in our product roadmap so we know what's important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback
Replied February 2024
sue
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2024
Lack of human contact
not at all good, I have spent two days trying to get some one to talk to- I am over ticking boxes on subjects relevant to my questions
PROSIf I could speak to a consultant may be I could answer this question
CONSthe fees and lack of contact with a human
Vendor Response
Sue, thank you for sharing your feedback. At ROLLER, we always strive to deliver the best possible service, and we regret that we fell short of your expectations. Your satisfaction is of the utmost importance to us; I've escalated your feedback to the account manager in your region who will be in touch with directly.
Replied March 2024
Lewis
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Using Roller for 6 Venues
Great for the most part and definitely the smoothest and least problematic experience I've had with other similar platforms, however there are some glaring issues that if resolved would make for an even better experience.
PROSOf all the booking systems I've used, Roller is definitely the best. For the most part it's easy to use, functions as we need to day to day with few issues, checkout customisability is great, we appreciate the regular updates on what roller is working on, customer support response times are usually very fast, etc. We operate 6 venues across 3 different businesses that have a complex range of different product and booking requirements. Unlike other systems we've used, Roller has been the best at adapting to those requirements and create a smoother booking experience. Compared to other systems we've used, Roller is superior in 90% of areas and is a system I would recommend to people.
CONSLike with any system, there are issues: - Reporting is poor. Custom reporting is a much needed addition. Pulling information is so difficult and for certain things impossible. - While email templates are great, the fact we are limited on what we can customise in emails is an issue. A custom email builder would be great with the ability to set parameters for when the email is sent - e.g. when a customer's membership is about to run out to warn them about automatic renewal. - On a few occasions, we've reported an issue to roller support, and we've had to actually explain to them how certain features in the roller system work. They would attempt to resolve something but not know how to actually use it in the first place so I'd have to explain it to them first before they could actually look into why it wasn't working. - One occasion we had a support issue that went unanswered for months. It took 2 months of emails and phonecalls just for them to understand what the issue was, and further months for it to be resolved. - I know it is in development but the lack of integrations with the likes of Mailchimp is definitely a negative - There is no option on scheduling to edit multiple products at once. We run a go karting track and most sessions all run on the same schedule. Having to duplicate those into every individual product is really time consuming.
Reasons for switching to ROLLER
Poor customer support and functionality which they refused to improve
Vendor Response
Lewis, thank you so much for taking the time to share your positive experience! We're thrilled to hear that you're enjoying the ease of use across all 6 of your venues. Please make sure to submit or vote on feature ideas in our product roadmap so we know what's important to you. And stay tuned for some updated on reporting/analytics in the coming months! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback
Replied February 2024
Lucy
Leisure, Travel & Tourism, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2024
Love Roller for the Customer Interface
Really good. Onboarding process was great.
PROSEasy for customers to book and see availability. The software is powerful with lots of different options - e.g. add ons
CONSSupport is difficult to get ahold of, and any feature requests take a long time to be considered. Because the software is so powerful, sometimes it would be helpful to talk to someone about how best to use the software for your business specifically. I understand thats not possible for every update, but maybe an annual check-in to make sure you are getting the most of the product would be helpful and ensure customer satisfaction? It would also be great if there were some better reports, or even custom! Where you can select what fields you want to see.
Reasons for switching to ROLLER
Cost was the main reason. We also knew that others in the industry were using Roller so were confident it would work
Vendor Response
Hi Lucy, thanks for taking the time to leave us a review - we love to hear your customers are finding the software easy to book and see availability. If ever you have an urgent support enquiry, please be sure to call us on the phone number in your region: https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs. Additionally, we run a bi-annual product spotlight webinar where we announce all of the recently shipped features; you can find the most recent one here: https://www.roller.software/blog/august-2023-product-updates.
Replied February 2024