About ThunderTix

ThunderTix, offered by Thunder Data Systems, is a cloud-based solution for online ticket booking and event management. It is suitable for small to midsize businesses and events.

ThunderTix offers embeddable widgets to promote ticket sales through users' websites, and users can promote events on their social media profiles, such as Facebook and Twitter, through the platform.

ThunderTix allows users to customize tickets and emails with logos, event information and different color schemes. Users can also adjust the terms of their events.

This product offers a free mobile app for iOS that can scan ticket barcodes to ensure customers are carrying a valid ticket at the time of entry.

With ThunderTix, users can access data, including sal...


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Supported Operating System(s):

Web browser (OS agnostic)

173 Reviews of ThunderTix

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(129)

129

4 stars

(40)

40

3 stars

(2)

2

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 173 results

February 2016

Sergio

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

February 2016

Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service.

I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.

Pros

It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales. *Customer Service *Dependable *Automated Pre-sale system *Automated Post-sale system *Works on smartphones and tablets with easy. *Promotional tools. *Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate. *SSL Encryption on their end. *Works with multiple merchant portals

Cons

I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long.

December 2019

Melanie from Shakespeare on the Saskatchewan

Company Size: 11-50 employees

Industry: Arts and Crafts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Thundertix is not just a software program - it is a community.

Overall our experience is excellent. We are very happy with this product!

Pros

We love working with ThunderTix. ThunderTix has an amazing support system in place. It is like having another team member in the office that you can go to and say 'this isn't working for me, can you do something about it?' And they say Yes - And then they do it!! This past Friday I contacted ThunderTix Support with a feature request and they had it sorted out by the time I got back to the office on Monday. Their team truly listens to what their users want. It is as though we are building the software together. You can tell the people behind the program truly care about it and about our business. ThunderTix is not just a software program - it is a community. ThunderTix is constantly adding features (requested and voted on by their users) to give more value to the product. I love opening up the program and learning about the features and tweaks other users want to see and then to watch as ThunderTix takes actions on making those changes and updates. Specific features of the software we like include: selling gift certificates online, integration with our website and with others like mailchimp, donation options on checkout, coupons, and automatic emailing. ThunderTix was very easy to learn and also very easy for me to then train others on. And whenever I get lost I know that their Support will respond to my emails within minutes. Literally minutes. That's what I like best about ThunderTix: knowing that they have my back.

Cons

If I had to pick something - converting my monthly invoices from USD to CAD but really that's not an issue.

September 2019

Kirsten from Community Performing and Arts Center

Company Size: 2-10 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2019

For the New Employee

The program, for the money, delivers a fantastic product. It is dependable and most of what we want to do with it is available. Also, it is always improving with regular updates that make it even more robust and user-friendly.

Pros

As a new employee, I appreciated that, since the previous employee had already loaded it with events, I was up and running from day 1. I could navigate to what I needed and I could sell tickets without too much training. I haven't preloaded and posted a whole season of events yet, but I have added additional performances to existing shows and I've added the occasional event. Once you've done it, it is a fairly simple process. Also, in the short amount of time that I have been using Thundertix I have seen multiple updates and improvements made to the software that were either beneficial for me or they were changes that I could see would be helpful to someone in a slightly different business or industry. The software seems to always be improving.

Cons

I don't like the coupon and discount limitations. For example, we can't offer a percent off the entire transaction, without manually discounting the purchase. Also, I am frustrated that I can't just call someone who knows the software well. The FAQ's are extensive, but if you aren't familiar with the vocabulary used within the system, you spend a lot of time trying to figure out what words to use for a successful search.

Response from Thunder Data Systems

Replied September 2019

Hi Kirsten! Thanks for your great feedback about how easy it was to get started with ThunderTix! I wanted to let you know that you can absolutely create a coupon to offer a percent off the entire transaction. Next time you create a coupon, look for the option that says, Select the manner in which your customers should use the coupon and choose, "Limit Usage to Once per Order". We also have a Coupons Video Tutorial that you might find helpful here: https://www.thundertix.com/videos/create-event-coupons/ Our support team is incredibly knowledgable with every facet of the platform, so if you ever have questions, don't hesitate to reach out to us to save time searching through the public support forum. We also offer an option for phone support as an annual add-on to any service plan, if interested.

June 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

June 2018

Fine but not the best option out there

I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.

Pros

The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.

Cons

The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.

Response from Thunder Data Systems

Replied October 2018

Thanks for your great feedback. We spent a bit of time this year trying to improve our interlinking to make it easier than ever, and our efforts will continue. We truly want to be the most efficient, time saving software. If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in. I'll look forward to hearing from you!

June 2019

Leona from Tamaqua Community Arts Center

Company Size: 2-10 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

ThundertTix Rocks

Thundertix has boosted our ticket sales for all events. It promotes advance registration and reduces cancellations, changes and refunds. However, having those options available in the system has made it easier for us to maneuver changes when they must be made. Our customer love the ability to do things on line from home, yet have the ability call or stop in & we can make the reservations for them.

Pros

The customer service is superb. We love the ability to have multi level tickets, ticket discounts & the ability to customize tickets in detail. Love the reserving ability for seats and that it is controlled by us and not the public. Appreciate that you allow us to add in cash or check sales to keep track of all sales for an event. It has made our ability to account for an event at the end 100% better.

Cons

The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing. Most for us in theater as people will purchase tickets & exchange for another show time. The money flow can be confusing when doing the books for close out.