Tix Software


 

Tix is a cloud-based event management solution that helps manage ticketing for events. Features include event management and access controls, multi-channel distribution capabilities, multiple seating options and more.

Tix offers users customer relationship management capabilities such as email marketing and customer history tracking. Users can also use the solution to process donations or membership sales. They can also program Tix to offer discounts to buyers based on their purchase histories.

Additionally, Tix features barcode scanning, a built-in reporting and analytics engine and customer-information encryption. It communicates using industry-standard 128-bit SSL encryption technology. The solution can be accessed via multiple mobile devices including tablets and smartphones.

Services are offered on a per-ticket basis. Support via phone and email is included.

 

Tix - Customer sign-in
 
  • Tix - Customer sign-in
    Customer sign-in
Supported Operating System(s):
Web browser (OS agnostic)

136 Reviews of Tix

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Donna from Artist series concerts

June 2018

June 2018

Love this program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Customizable for our events and being able to use program on site to sell tickets at the door or in our office.

Cons

Would like more ticket printer choices. Would also like reporting options to be a little more user friendly.

Review Source: Capterra
 

AJ from Lake Erie Speedway/Promotions
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Simple, Great Customer Service that is always there to help and make things work properly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Selling tickets 24-7

Pros

It is a simple program to use. Easy Setup events allows you to get other work done to make your event successful

Cons

Lack of social media connection. Lack of information that can be placed on the tickets and being and to use the same information on the online and box office tickets. Need to be able to rename the categories on the e ticket to be able to put
more coupons. Need to have an option to automatically set when to change ticket prices so you do not have to wait up until midnight.

Review Source: Capterra
 

Cheryl from Friends of Old Town Theatre

April 2018

April 2018

Customer service is stellar. We couldn't be happier

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Pros

Easy to use, navigate, personalize and access. Makes accounting and customer tracking so easy. Reports are easy to access and save, and multiple formatting makes it possible to integrate organizational files.

Cons

There's very little negative I can say about Tix. Beginners might find the wide variety of choices a little intimidating at first, but video tutorials are easy to access and understand, and learning the software goes pretty quickly.

Review Source: Capterra
 

Jim from Nicolet Theatre

December 2017

December 2017

Best choice for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
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Pros

Online seat selection ordering is very efficient. Ease of use: inexperienced box office volunteers can be up and running with 5 minutes of training

Cons

Customer data maintenance is a bit lean, sorting out any duplications can get tedious. However, other systems that do more cost a lot more

Review Source: Capterra
 

Pamela from Lees-McRae Summer Theatre
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

I always get the answer and instruction that I need from a friendly staff.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Simplicity of use, affordable price and consistent tech support.

Pros

The software is straight forward in it's set up. To set up an event, one simply clicks through the pages inserting production information and then it's finished. If there are modification, that is easily done by clicking on "modify event". An instruction video along with tabs and menus walk one through the steps and tech support always has a real person available, not automation.

Cons

Our company is in North Carolina and Tix.com is in California. The time difference is the only issue, but even with that, there is an emergency number so support is always available.

Review Source: Capterra
 

Candie from Laguna Niguel Community Theatre
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Tix has been easy to use and the support has always been great.

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Support

We are able to sell online, generate various reports, email patrons and keep lists/tallies/emails for future use.

Pros

I like the ease of use and the available reports. Also the timely response of my rep has been very helpful.

Cons

The user login button is at the very bottom of the site page. I shouldn't have to scroll to the bottom for the login button.

Review Source: Capterra
 

Ellen from Flagler Playhouse

April 2017

April 2017

Tix certique

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

We really like the software , which is easy to use.
The customer service is the best. Although we're on different time zones, the programmers are very easy to get in touch with. I think Tix is super.

Review Source: Capterra
 

Lylamae from Western Slope Concert Series
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Concert series tickets

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

We have been very satisfied with the over all performance at Tix.com. If I have a problem, I can get it solved with either an email or phone call.

Pros

Ease of use.

Cons

Too many options, but Tix has been getting the various folders easier to navigate through.

Review Source: Capterra
 

Bill from Jennerstown Speedway Complex

January 2017

January 2017

Tix provides Top notch service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

First class operation and employees. Excellent customer service. This is a quality product that has substantial helped our company.

Pros

Quality product

Review Source: Capterra
 

Brian from The Arts at Camden Catholic High School
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Dependable Technology and Great Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
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Support

I looked at many systems - some more flashy but as an experienced software executive I know that there is more than just flash when it comes to software. I needed ease of use, dependability, scalability, performance and excellent performance all at a good price. Tix has delivered all of that and more. I have recommended the software to others who are equally as happy with the results!

Pros

Cost, Support, Ease of use, dependability

Cons

Older User Interface

Review Source: Capterra
 

Steve from Uplifting Brothers
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Uplifting Brothers Review

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
Usability
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Quality
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Support

Awesome support was provided. My rep set our account up for success and was very timely and knowledgeable.

Pros

Access

Cons

Manual manipulation

Advice to Others

Enhance capability to modify tickets after preprinted for customers on location will call use. Basically, add customers name via the online system

Review Source: Capterra
 

Tim from Miami Childrens Theater
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

We love Tix! user-friendly and great support staff!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

We at the Miami Childrens Theater were looking for new ticket software company and were recommended Tix by another group. We are glad we signed up! Easy to use with a clear interface.

Pros

Easy to use...easy to understand.

Cons

None, honestly.

Advice to Others

Really like the support staff . I am not the most tech savvy person in the world and they explianed things very clearly. Once I learned the system - I would now say it's a breeze.

Review Source: Capterra

  Response: Tix, Tix

Date: December 2016

December 2016

 

Tim, thank you for your review! Its nice to know that you've found our interface easy to work with and that our staff has exceeded your expectations! We do our best to answer every question in the clearest way possible and we never mind taking the time to break down our explanations so you can better understand how our system works.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

 

Terry from West Point Alumni Glee Club

October 2016

October 2016

West Point Alumni Glee Club Ticketing Site Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I needed assistance with setting up the site as it was not as intuitive for me as others I've used. However, Iris was fantastic to work with. She helped us immensely.

Review Source: Capterra

  Response: Tix, Tix

Date: December 2016

December 2016

 

Terry, thank you for your review. We strive to make our system as user-friendly as possible but understand that some features may not be as intuitive as others. We're happy to hear that Iris was able to clear up any confusion about using our system and help get your events up and running!

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

 

Jennifer from Wooddale Church
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

TIX is the answer we needed--Great support and patron experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We wanted an easy-to-use system where patrons could select their own seats for events in a 1500-seat venue and our smaller 450-seat theater. Going from our old paper system to TIX was a great decision. We were looking for a reasonable fee structure and solid customer support--TIX has both. Another feature that was important for us was to be able to hide the fee for certain events and TIX makes that easy to do. Sales reports, customer data and back-end management are easy to use and the TIX help library is excellent--anything I have not been able to figure out has been quickly responded to from TIX support via phone or email. I've also been impressed by the personal rapport of my support specialist--when I call, she knows who I am and is familiar with our organization's venues and events. I'm sure she has many clients to attend to, but I have had excellent response to each call or email--always within the same day!
Many of our patrons are older and I have heard nothing but positive responses from those who have attempted to make online purchases through TIX. We have some who call or walk in for a "box office" experience, and those orders are easily handled. Since our TIX site is branded to look like our own website, many purchasers do not even recognize they have left our website to make their purchase.
TIX is exactly what we were looking for.

Pros

Patron experience is excellent. Help library is great. Customer support is excellent.

Cons

Sometimes the reports do not output to excel correctly, but the developer said this is a known issue and is being resolved.

Review Source: Capterra

  Response: Tix, Tix

Date: December 2016

December 2016

 

Jennifer, thank you for your glowing and comprehensive feedback! We're glad to hear that Tix has improved your ticket sales process and that our service and support team have made your experience with Tix overwhelmingly positive. Its nice to hear that your customers have enjoyed their online purchasing experience.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

 

Peter from American University

September 2016

September 2016

Steve Moore

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Support

Steve has helped me transition over to me new position here at American University. He has been there every single time I have called and he has walked me through all of the questions and problems I have had.

Review Source: Capterra

  Response: Tix, Tix

Date: December 2016

December 2016

 

Peter, we're glad Steve has helped make your transition as seamless as possible! We do our best to make ourselves available to our clients at a moments notice and strive to answer any questions as quickly as possible.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

 

Mandi from Madison-Morgan Cultural Center
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Tix review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer service is great. Any time that we have needed help our customer service person has been right on top of things. Software is very easy to use.

Review Source: Capterra

  Response: Tix, Tix

Date: December 2016

December 2016

 

Thank you for your feedback, Mandi. We do our best to stay on top of our clients' needs, so we're happy to hear you feel taken care of!

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

 

David from Artifact Dance Project
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Tix: Great service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very happy with Tix. Our account manager, Steve, is incredibly helpful - and very patient. Our company has not had a comprehensive ticketing system before so it's been a steep learning curve. Steve has guided us step by step. He has helped us to tailor the system to our needs, and even has had his programmers customize elements.

Review Source: Capterra

  Response: Tix, Tix

Date: December 2016

December 2016

 

David, we're glad Steve has helped make Tix everything you need it to be! We do our best to help new clients get comfortable with the system so they can get the most out of our programs and reports. We're always happy to go above and beyond to add functionality for our clients and will continue to strive to meet your organization's needs.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

 

Amy from Golden State Dance Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Excellent individualized customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Steve Moore has always been very helpful in setting up for our ballet production! The customer support is excellent.

Review Source: Capterra

  Response: Tix, Tix

Date: December 2016

December 2016

 

Amy, thank you for your feedback! We strive to meet the needs of each organization as best as we possibly can. We're happy to hear that Steve has provided such top-notch customer service to your organization.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

 

Jacob from New Mexico Trucking Association
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

NMTA Annual Event Tix Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is the first time I have used a program like this. I had looked for one in the past for another business I am involved in but the costs were too high. This product is very affordable for smaller productions and events such as ours. Iris was super helpful in the process and was always very prompt in attending to our questions and concerns.

Pros

Cost, ability to customize seating arrangements, ability to pass cost along to end user. Customer service was great!

Cons

Our only issue was checking in our guests at the event in a timely manner. This is largely a planning issue on our part. We didn't make proper use of the bar code on the tickets.

Review Source: Capterra

  Response: Tix, Tix

Date: December 2016

December 2016

 

Jacob, we're glad to hear you chose us as your first ticketing system! We do out best to make our product available to organizations big and small, so its nice to hear we've met your needs. Through the use of ticket barcodes and our proprietary TixScan app, we may be able to speed up and simplify the check-in process for your next event. When its time to start setting up your next event, feel free to contact Iris with any questions about guest check-in or ticket scanning.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

 

Candie from Laguna Niguel Community Theatre
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

TIX review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My contact, rep, was wonderful. He got back to me right away when I had questions. He walked me through the process and emailed me steps I needed as well.

Pros

Easy to use, cost.

Review Source: Capterra