VBO Tickets
About VBO Tickets
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VBO Tickets Pricing
Since your organization is unique, we provide personalized pricing tailored to meet your organizational needs and help your business thrive.
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Most Helpful Reviews for VBO Tickets
1 - 5 of 80 Reviews
Tyrone
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
VBO Tickets - A Complete Solution
CaribTix has special needs from ticket printing and online ticket sales, to mobile apps and ticket validation... The team at VBO has responded to ALL requests. One example: Several CaribTix clients use physical thermal tickets so we offer the service in addition to online ticketing, VBO was able to facilitate the import of printed thermal tickets so both physical and online tickets reside in the same database. Additionally, VBO was able to design an app to facilitate the sales, statistics and validation of all tickets online or offline. This has allowed us to provide a Closed Loop Solution for our clients. VBO is a very feature rich and robust platform... Additionally, the team is very helpful and responsive to support and new feature requests.
PROSRobust features and functionality that covers many needs/requirements of today and some that may be needed in the future
CONSA little difficult to navigate
Dorothy
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Terrific support
Ticket sales are a breeze. We are able to track memberships easily and without error, which is huge.
PROSVBO created custom programs for us at no extra cost and were super responsive all along the way in our transition. It manages much more than just ticket sales - our membership program with four levels, comp tickets for our cast and crew, merchandise sales, discount prices for our members, emails to members when their memberships are going to expire and lots more.
CONSIt is fairly expensive, but we have the cost added to the ticket prices as a fee. Most buyers are used to such fees and do not complain. It is fairly complex, so it is difficult to keep our box office volunteers trained to use all its functions.
Luke
Entertainment, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2019
Not Always Practical
It's been okay, but hard to get in touch for immediate contact without having a VBO support phone number and having to email only.
PROSI like that we were able to seamlessly integrate it within our website.
CONSThe small things that don't make sense for us (i.e. ordering of shows in drop down menus), inability to customize for our specific needs.
Brian
Entertainment, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2016
New box office
We recently switched to VBO following an extended agreement with a different box office software company. The customer service features of VBO are unsurpassed. We are thrilled with the experience we are able to offer our patrons. What we are having issues with currently is the promise of a report that will help with all of our needs. We, or course, understand that all things take time and that everything good is worth waiting for. Unfortunately, we have had to make due with a hunt and peck method of reporting to both our business office and and marketing department for sales data. It is there, but it is currently far from user friendly. The staff at VBO continues to be extremely helpful in helping us find solutions to our problems, but it is not the panacea that we were hoping for. Perhaps a Christmas present of the new report is on the horizon so that the internal users can also experience the expediency that our patrons are witnessing. I still strongly recommend VBO to anyone who is interested in a box office system. I will give it an even stronger recommendation once the new report is available. Keep going, guys! The finish line must be close.
PROScustomer service. On line and hand held user friendliness.
CONSThe report structure. We need to be able to report in a more direct fashion instead of making due.
Vendor Response
Thank you for your review Brian. We hear you! And, yes we are working on it. Reporting is a challenging prospect as everyone wants something a little different. We are working to provide reporting structure that is migrating away from canned reports to user selectable output. It will be worth the wait and we thank you for working with us.
Replied December 2016
Achmed Rauff
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Powerful and Flexible
Go to market times are faster once familiar. Support is thus far is good but we are really hoping that response times would be better.
PROSIt's immense features that enables new ways to create sales and promotions. Fits almost all types of events at any scale.
CONSThere is a learning curve that requires sufficient training and familiarity. Due to the sheer number of features it is easy to get overwhelmed. A stronger build it email blast for CRM would be good to have instead on relying on 3rd party integration.
Reasons for switching to VBO Tickets
Support was lacking and the solution was not mature enough to go to market.