All GPS Insight Reviews
1-25 of 83 Reviews
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Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2017
Never had a doubt if we selected the right product.
Helping us manage our fleet and also helps us better route our routes to make sure the drivers are taking the best routes possible.
PROSEasy to use and always looking at ways to improve their product. Like many of the customizable features you can set up to make it the way that you would like.
CONSUpdating of GPS software to keep up with new roads. Sometimes customer service can lag on getting back to you but this does not happen that often.
Vendor Response
Thank you for your review! We greatly appreciate your business and your feedback. Our Support team is always available to help with technical issues if you need it. Always Here to Help, GPS Insight
Replied November 2017
Jeremy
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
One of the best out there!
This software is a crucial part to maintaining and tracking our most valuable assets.
PROSThere is an abundance of reporting features to take advantage of. You can view pretty much any detail about your vehicle you'd like. The part we like most though, is the support we get from our team. From our account manager, down to a support tech taking a call... everyone is eager to help and wants to please.
CONSEverything has little cons here and little there and really there is no getting around it. Our Cons aren't anything we wouldn't experience with another service. We have some devices randomly stop working, typically they get a magical update and they are good to go! The ones that don't, get replaced and there is no issue. The biggest down side to us is being able to see which vehicle was at a specific time/location without having to export into a different program.
Vendor Response
Thanks for your review Jeremy! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. We have forwarded your feedback to your Account Manager and they will be in touch to help, as you have the ability to view vehicle times and locations within our portal. Always here to help, GPS Insight.
Replied December 2017
Michelle
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2019
Worst GPS System Ever
I can't wait until the contract is up so we can start dealing with a company that cares about their customers. GPS Insight is the most unprofessional company we had the misfortune of dealing with in several years.
PROSSoftware is absolutely the worst, our trucks lose communication daily.
CONSTech support is always blaming the hardware installation, always wanting us to pull the truck off the road and trouble shoot the problem with them over the phone.
Vendor Response
Michelle, Thank you for posting a review and we?re sorry to hear that your experience was not of the quality you expected. We work very hard to ensure our customers receive the best experience possible and we would like to help fix this situation. After a review of your organizations case notes, it appears that only 9 of your 22 vehicles had an installation verification, which we recommend to ensure that vehicles always report accurately. Your Customer Success Manager has been notified and will be in touch to help get your fleet back on track. Always here to help, GPS Insight
Replied August 2019
Yelena
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
We use GPS for our 8 courier Employees coordinating medical pickups. We love it!
Being able to Keep track of employees while they are driving so we can coordinate medical pick ups with ease.
PROSBeing able to Have a SHARED whiteboard, as well as using Landmarks to find which vehicle is closest to locations. Also messaging is a great tool!
CONSHaving to Constantly REFRESH the current locations of vehicles. It would be nice to have it auto refresh every few seconds. Also the Messaging could be worked on a little more. Once a message is texted, it would be nice to have some sort of "delivered" and "opened" notification (similar to iMessaging on our Phones) sometimes we double send a message not knowing if it actually was sent or not.
Vendor Response
Hi Yelena - thank you for taking the time for share your feedback. We are glad to hear you love our products! We have forwarded your concerns to our product and developments teams. Always here to help, GPS Insight
Replied November 2017
Krista
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
We have loved our entire experience with GPS insight!
GPS Insight saves me time and money by allowing me to dispatch faster without calling my techs in the field to find out where they are as well as track our time for our customers during jobs. It allows us to monitor proper vehicle maintenance schedules as well which saves money on potential maintenance issues.
PROSThe customer service has been great. The overall software is simple to use both on desktop and in the app. The price is beyond compare. The software integrates with our fuel cards making it simple to keep track of our overall gasoline expenses. It is fast, reliable, alerts make it possible to monitor our fleet with precision. I can quickly monitor all aspects of our fleet including maintenance scheduling.
Vendor Response
Hi Krista - thank you for taking the time for share your feedback. We are glad to hear you love our products! Always here to help, GPS Insight
Replied December 2017
Liz
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
I am still learning this system. Fairly new to the county
Once I learn it in detail I do feel that it will expedite my work. I have only been with the company for 1 year and I have just recently been able to spend some time using the software. Even though I was able to update new employees on my own, I feel that I could use some more help with the learning.
PROSIt is easy to use and learn. This may be silly but I do like the fact that anytime I have to go back and find a route I can adjust the speed. I find that to be very helpful especially when I'm not able to spend a lot of time doing the research. Anytime we have called in for assistance everyone is very helpful. I was tickled that I figured out how to update new employees on my own.
Vendor Response
Thanks for the great review Liz! We appreciate your business and are happy to hear you are having such a positive experience with our solutions. Always here to help, GPS Insight
Replied December 2017
Denissa
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Good tracking, Easy and convenient usage
I can check on our vehicles at all times and verify timesheets with GPS.
PROSHighlights for me, are the activity detailed report and the app on my phone. The report is easy to read and give lots of information. I love that I can click on the address in the report and it gives me a map of actually location and the landmarks in area. The app is also great, because I can check on our vehicles, even when I'm away from the office.
CONSOn the app side, sometimes I need to refresh a couple times to get update data and it can be a little slow when refreshing. However, it might be a timing out issue which is understandable.
Vendor Response
Thank you for your feedback Denissa! We greatly appreciate your business and your feedback. If we can ever assist in any way please don't hesitate to reach out. Always here to help, GPS Insight
Replied December 2017
Anonymous
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Excellent functionality and integration.
Easy of access to important data.
PROSThe ability to integrate with our dispatching software allows for easy access to important data. It helps us better service our customers.
CONSThe limited devices that are offered has left us wanting more. Additional partnerships with device manufacturers, or expansion of the current manufacturer's line, would be beneficial for companies with trucks that do not need extremely rugged devices, but need a little more than what is offered,
Vendor Response
Thank you for your feedback! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your business. Always Here to Help, GPS Insight
Replied December 2017
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
GPS Insight
Overall we are happy with the experience that we have had with GPS Insight. As we grow, so too do the options they offer.
PROSEasy to use with several reports for tracking. They offer different options for each business, making it unique for your business and what best meets the company needs. Up to date information helps with productivity and tracking.
CONSThe mobile app with sometimes glitch and not load a current map.
Anonymous
5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Good Company and Good Buy
Well ran company built on customer solutions. Highly recommend them.
PROSFunctionality as well as customer service support
CONSUnit Batteries need improvement on the GPS asset tracking devices.
Vendor Response
Hello - thank you for your feedback, we're glad to hear you are happy enough with our services to recommend us! We would like to help you with the asset tracker battery issue you mentioned. Our technical support team can be reached 24/7 at (866-477-4321), option 2. Always here to help, GPS Insight
Replied September 2018
Silvestre
Events Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2017
Reliable helpful easy to use and understand
Helps keep track of vehicles on order to make sure we arrive on time to costumers. It helps with reports when we do audits on route.
PROSIt shows and updates in speed of our vehicles. Alerts when speeding good report data detailed easy to read also has a map trail that's easy to under stand and has street view very helpful
CONSIt does not follow vehicles live you have to wait for system to update sometimes it gets a little confusing but makes up with reports
Vendor Response
Thanks for the great review Silvestre! We appreciate working with you and want to be sure you always have an exceptional experience with us. Unfortunately, following vehicles 100% live is a limitation for all GPS tracking companies. Always Here to Help, GPS Insight
Replied May 2017
Maddison
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
GPS INSIGHT for Landscaping
Everything about our experience with GPS insight has been awesome. We are a landscape company with 200+ clients, we have 4 trucks to take care of all the clients, and we needed a way to track when the crews got to the clients, how long they were there, and when they left. We needed something simple and user friendly. GPS insight called us and set up a meeting time to answer questions and they were so nice and answered all our questions plus more. We signed up and it was super affordable because we are renting their GPS's. GPS insight was super easy to set up, super easy to use, has so many features that are beneficial to a company, and is super affordable. I couldn't recommend them enough and get so excited talking about them because it was exactly what we needed and has completely exceeded our expectations. Thank you GPS Insight, we love you!
PROSEasy to use, affordable, lots of information recorded, and easy to set everything up.
CONSN/A
Rick
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Best GPS fleet tracking I've found
Reduce fuel costs and notifications to the drivers through the Garmin interface
PROSTies to my WEX account so I can get notified if the WEX card is used inappropriately. Notifications are extensive and work well. Maintenance tracking is a big plus. Speeding notifications have helped us reduce risk. It's worked well for us.
CONSThe only issue I've run into is the delay feature in scheduled fuel reports. When set for a 2-day delay it actually causes the report to be sent every 3 days instead of creating a delay in transactions. This is overcome by not setting a delay period.
Vendor Response
Thank you for your feedback Rick! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your business. Always Here to Help, GPS Insight
Replied December 2017
KIM
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2020
GPS Insight Review
We have been using GPS Insight for over 10 years and their customer service is great. They have replaced a couple of the older trackers for us. We have been very happy with this company!
PROSWe know where are technicians are at, at all times. We can click on a location and see a street view. I also love how it tracks maintenance on vehicles such as when the next oil change is due.
CONSI haven't really come across anything we don't like. Perhaps there are more features that we don't use for what we use this for.
Kelli
Consumer Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
GPS Insight makes it easy to track fleets and manage vehicle maintenance.
This software is essential to managing our fleets and managing oil changes/maintenance.
PROSIt is extremely easy to use and there are more features than any other GPS tracking companies out there. There are so many helpful training articles and customer support is always available.
CONSThe only thing it doesn't do is integrate with our scheduling/invoicing software-Service Titan. I am certain our other franchises would use GPS Insight if they offered this feature.
Vendor Response
Thank you for your feedback Kelli! We are glad to hear you're having such a great experience with our solutions! We are also happy to lat you know that we do integrate with Service Titan. Your Account Manager will be in touch to help get it set-up. Always here to help - GPS Insight
Replied December 2017
Roger
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Fits our business needs and helps us stay within budget while meeting our regulatory standards.
Financial and HR related
PROSReliability, particularly in rural settings, is very important to our transportation services. Ease of use via differing platforms (desktops, smartphones, etc.).
CONSCustomer service response time could be a bit better; not bad, but not great. Shipping time on parts is sometimes lacking, although not always.
Vendor Response
Thank you for your feedback Roger! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your business. Always here to help, GPS Insight
Replied December 2017
Justin
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
Helps with the daily routing of our day to day business
Ability to optimize my routes and maximize efficiency
PROSVery user friendly for the basic dashboard uses. Help section is very useful in learning new aspects of the software Customizable to my needs. Ability to optimize routes
CONSIt does not take into consideration Commercial Truck routes even though promoted to Fleet and Commercial companies
Vendor Response
Thank you for the feedback Justin! We are glad you find value in the product and thanks for the great ratings. We love your beer! Cheers, GPS Insight
Replied May 2017
Chris
Electrical/Electronic Manufacturing, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2019
GPS Insight Fleet Tracking Solution review
Anytime I have had questions they have been answered quickly.
PROSEase of seeing where the crews are working with satellite image. This allows you to reference exactly where the crews are.
CONSTracking where crews have been. It was easier to use in the past and is more difficult to follow now. Not a fan of the broken up sections of history.
Vendor Response
Chris, Thank you for your review! We appreciate your business and your feedback. Always here to help, GPS Insight
Replied February 2019
Chris
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
What about the app?
I use it everyday. In fact I keep it on my desk top 24/7 to ensure my team is running the way intended.
PROSI like the ability to check in real time on all of our assets (mobile) to ensure they are being used safely, effectively and efficiently.
CONSThe software is great, the application through app store is not.
Vendor Response
Chris, Thank you for your review and feedback on the app. We will pass this feedback along to our product team. We appreciate your business. Always here to help, GPS Insight
Replied February 2019
RENEE
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Tracking
Its overall a good gps system because there are times when you can be trouble or hurt this system provides answers to get you help.
PROSThis is very useful if you have a break down or accident because the people in the office are able to locate where you are to send help.
CONSThe fact the the tracking is not always use to find the driver but it can be used to get a driver into trouble for being in a location.
Chris
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
GPS Insight has been the best GPS tracking solution we have found
Ease of Use User friendliness Accuracy of Tracking vehicles The fact the software works with our dispatching program.
CONSA few bugs in the ELD solution. Most of these have been solved through working with customer support.
Vendor Response
Thank you for your review Chris! We're glad to hear you are having such a positive experience with our ELD Solution. Please don't hesitate to reach out if we can be of any assistance. Always here to help, GPS Insight
Replied December 2017
Chris
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
been very good to use. easy to understand
seeing where my trucks are at all times
PROSvery clean look and feel to it. easy to use. look of it is very easy to get use it. having smaller windows helps a lot when having a lot of trucks out and about
CONSwhen logging in it takes me to some state and i have to relog back in a few times before getting back to my trucks.
Vendor Response
Thanks for your review Chris! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. Please don't hesitate to reach out to our technical support team for help with log-in issues. Always here to help, GPS Insight.
Replied December 2017
Eric
Leisure, Travel & Tourism, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2019
Too Many Issues With the Tablets
The support team is of your strengths. They are helpful and they respond quickly.
PROSI like the websites. They are easy to find your way around and I can easily make corrections.
CONSWe are consistently having issues with the software on our tablets and you do not have GEO Fencing.
Vendor Response
Eric, We always aim to deliver a great experience. We are reviewing the case notes and appreciate that you took the time to speak with your account manager. Thank you also for taking the time to bring this to our attention. We take your frustrations seriously. Always here to help, GPS Insight
Replied March 2019
Daniel
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
GPS Insights is amazing!!!!
The software is laid out extremely well. It is very user friendly. I have no issues with figuring things out, especially with the help section if I am lost.
CONSI wish the score card would break out by driver and not just by vehicle. We would like to score individual drivers to show them how they measure up.
Vendor Response
Thank you for the feedback Daniel! We are glad you find value in the product and find it so user friendly. We are working on the driver break out and your account manager will let you know when that is available. Always here to help, GPS Insight
Replied May 2017
Maddison
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed June 2015
The best value, company, and customer service.
I am obsessed with our new GPS system. We own a landscaping company with 5 trucks doing 300 customers a week. This GPS system has all the tools that we need to re-route our route, keep track of the guys at jobs and how long they were there, and seeing where we can save money on idle time and extensive driving. I love that we put all our customers in as landmarks so when we look at our GPS backend we can see that our guys are at "Joe Blow" instead of "123 E 123 S". This is the best visual tool for a owner to help track their fleet. I would recommend this product 1000x to anyone who is looking for a GPS, because not only is this the best GPS with all the tools you need and more, but it is also affordable!! When signing up you have many options of what kind of hardware you want to sign up for, they were all affordable but we ended up getting the plug and play and it was very easy and user friendly to install on the trucks and the software. On top of all the great tools this GPS system offers, the customer service was better than any customer service I have ever worked with. Lindsey was my rep and I feel like now we are good friends. She was super nice, caring, and willing to help me with whatever I needed. She even gave me her cell phone number because we had to install after hours. This company has the best value and customer service you will find. If you're looking for a company for GPS I would look no further, this company is the best. Thank you Lindsey and GPS insight!
Vendor Response
Maddison- Thank you for the review. We are happy to have you as a partner.
Replied June 2015