The layout enables me to efficiently navigate between pages on Roll. I can quickly track progress on a job I am working on.

Having to go to the website to use on my phone. It is difficult to use and see.

Roll is straightforward and easy to use. It has a fantastic 'flow' to it that just makes sense.

Creating past invoices can be difficult, particularly using the calendar to select dates as sometimes it ends up jumping to the wrong date.

It combines great features into one amazing package. I can track my time, store client and project details, keep track of payment details and even see project progress at a glance.

The quoting and integration with Xero is fantastic.

Roll makes it really easy for me to manage my work, track my time or set up retainers and send my invoices. I love the Dashboard that shows me how much money I've got coming in in the next few months.

Using Roll in our business on a daily basis, we've found the 'lost' hours that we never quite knew where the time is going.

The ability to set up tasks and notes is also great - love the notes section, as that's where we can jot things that are sometimes forgotten.

Roll has helped us find the many many hours we didn't know that we were losing.

Great software, easy to use. Very simple for tracking projects throughout & staying on budget.

Also love how the Roll team keeps developing the software so it keeps getting better. And the support is great too.

This software has allowed my business to grow as we can now manage more and more projects at once, more than we ever could have before. I've also found the customer service to be excellent.

Roll is a super useful bit of software for tracking complicated projects across different stages.

Roll was recommended to me for my startup business. The software and support is excellent.

Roll is easy to use and has all of the functions I was looking for. I tried many online systems and Roll works the best for my project-based business.

The interface is simple and intuitive, with multiple ways to achieve the same results. Great to have up-to date feedback and reporting on projects and tasks.

Great support team as well - quick to respond and super friendly.

Simple and clean, easy to navigate. Does everything we need and integrates well with our accounting software.

I love how easy it is to use, including it's customisation features. The quoting and invoicing processes are excellent and the software has been invaluable in streamlining my workflow.

The overall functionality is a great fit for our industry and helps me manage prospective clients as well as active projects easily. I love the XERO integrations, which make invoicing a breeze.

Integrates seamlessly with Xero (which we also use). Great balance between the financial side of the business and project management.

It can handle project costs and track time with the ability to set time budgets as well as assign tasks to others. Our team also love the user interface.

It is a little tricky to use for repeating work.

I can't adjust the width of columns in 'all projects' or 'all contacts' view so longer names or descriptions are cut off.

Love how they talk to each other (both ways) and Roll just 'knows' what the next invoice in Xero is. Also, I like how I can approve the invoice and then send a PDF myself via Xero.

Maybe a little complicated for technologically challenged. I don't really consider this a serious con however.

The software is so specific in its data entry that it is frustrating when small mistakes impact the data.

Overall we are happy with this software and would recommend.

Easy to use, very complete and dynamic. Great tool, platform to take advantage of sales opportunities and business administration.

Often, you must adapt your process to the tool,  not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.

I love the data tracking and the integration with many other software products. I also like the ability to add custom fields and report on those fields.

This product was great for connecting myself and other employees through one integrated system to manage and conduct sales activity.

I use this software for work, it’s very useful and easy to use. It’s good for uploading documents and sharing them.

I like how I am able to customize the platform to better suit the company’s needs.

Fully costomizable reporting and dashboards. Chatter feature is great and helpful for tracking.

Strong mobile capabilities. Rich partner community offering integrated solutions.

Sometimes I wouldn't get the notifications about the sales and it was hard to learn right away.

Overall this feature is great and allows us to easily report on and keep track of cases rather than using a typical help desk email feature. Having everything in Salesforce is extremely beneficial.

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Excellent tool ,easy to configure and setup with minimal code.

I helped this tool resolve one of the major problem in our firm It is one of the best resolve and help to business problems.

One of the disadvantage which i find is to be with the pricing as it is on a bit higher side and the downtime is sometimes is very irritating.

Very comfortable to talk to or create a ticket for help. Services are provided quickly, efficiently and effectively.

Great and positive experience with this product. A big investment but will give you tools to make you successful.

Similar to the product that salesforce bought and then killed DESK.com.

As we unlock more powerful features the customer service technicians have been awesome at contacting us in a timely manner and resolving our issues.

The best part is that it connects one-to-one with every customer and easily accessible by the mobile devices on the field or anywhere.

This service helps provide quality care for a program that has tremendously changed our organization for the better.

I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it.

It's ease of use and dashboard views that you can share across the organization for easier data distribution.

Our Academy, BD, and Recruiting department drove great revenue because of this, and SalesForce did a great job in helping us drive sales, and place candidates to our clients in a short span of time.

My organization does a great job of keeping up with this software so it is very user and customer service friendly.

Major help is that it helps to streamline workflows with customers and in turn helps us to deliver fast and efficiently.

Overall, the ease of use, the ability to share reports and dashboards is very critical and helpful to us.

I love that, compared to Salesforce Classic, I can see all of the information about the Prospect or Client that I need all on one page. I don't have to go from one page to another.

It has a powerful analystics system that you can create report easily. Good integration with contacts/entities in Salesforce.

US Dollar

Roll is a project management solution that helps businesses manage leads and opportunities, streamline project management, track tasks and time, and monitor the financial status of each project. It allows teams and contractors to dedicate more time to project delivery. Administrators can gain insights into future revenue projections, providing managers and business owners with enhanced visibility and control. 

LongDescription

Milestone Tracking

Billable & Non-Billable Hours

Billable Items Tracking

Time Tracking

Customizable Reports

Access Controls/Permissions

Online Time Tracking

Workflow Configuration

Invoice Management

Timesheet Management

Project Management

Task Planning

Gantt/Timeline View

Projections

Resource Management

Calendar Management

Collaboration Tools

Data Import/Export

Clock In/Out

Risk Management

Testing/QA Management

Project Time Tracking

Cost-to-Completion Tracking

Client Portal

Workflow Management

Employee Database

Reporting & Statistics

Time & Expense Tracking

Reporting/Project Tracking

Business Process Automation

Billing & Invoicing

Accounting Integration

Multiple Billing Rates

Budget Management

Reporting/Analytics

Customizable Dashboard

Mobile Time Tracking

Task Management

Document Management

Search/Filter

Pricing starts at US $14 / month for 1 user. Includes 10 active projects, limited email support and all features.

Business packages start at US $36 / month with each additional user costing US $12 / month. Includes all features, unlimited projects and full email and phone support.

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Roll

Live Online

Documentation

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralise and optimise the agent efforts, allowing them to handle customers' requests and manage cases.


Service Cloud was developed to offer support mobility to agents, allowing them to receive service requests and provide support from anywhere. From the Service Cloud Console, agents can manage all active cases. With the Communities tool, customers can help themselves and others with self-service capabilities. Additional Service Cloud capabilities include a Knowledge module, where both agents and customers alike can search for the answers they need. Chatter is an agent collaboration tool that allows for issue escalations, and Social Service integrates the increasingly critical social media channels directly into the customer service experience.


The Service Cloud reporting module gives front line managers the ability to see critical business metrics from real-time dashboards that are also accessible on phones or tablets.



Support Ticket Management

Call Transfer

Case Management

License Issuance

Surveys & Feedback

Utility Billing

Status Tracking

Multi-Channel Management

Performance Management

Document Storage

Activity Tracking

Service Request Management

Transfers/Routing

IT Asset Management

SMS Messaging

Dispatch Management

Job Costing

Real-Time Monitoring

Contract/License Management

Active Directory Integration

Code Enforcement

Change Management

Electronic Signature

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Approval Process Control

Rules-Based Workflow

Blended Call Center

Lead Distribution

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Call Logging

Offline Form

Job Management

Customizable Fields

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Progressive Dialer

Scheduling

Email Tracking

Customer Complaint Tracking

Problem Management

Email Templates

Multi-Location

Self Service Portal

Customer Experience Management

Audit Trail

Outbound Call Center

Technician Management

File Storage

Screen Sharing

Mobile Access

Fixed Asset Management

Social Media Monitoring

Proactive Chat

Survey/Poll Management

Capacity Management

Compliance Management

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Routing

Historical Reporting

Bid Management

Service Catalog

Call Scripting

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Forms Management

Service History

Predictive Dialer

Real-Time Updates

Email Management

Website Integration

Starter Suite: $25 / user / month
Professional: $80 / user/ month
Enterprise: $165 / user/ month
Unlimited: $330 /user/month
Einstein 1 Service: $500 /user/month
All plans are billed annually.

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