The software is so specific in its data entry that it is frustrating when small mistakes impact the data.

Overall we are happy with this software and would recommend.

Easy to use, very complete and dynamic. Great tool, platform to take advantage of sales opportunities and business administration.

Often, you must adapt your process to the tool,  not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.

I love the data tracking and the integration with many other software products. I also like the ability to add custom fields and report on those fields.

This product was great for connecting myself and other employees through one integrated system to manage and conduct sales activity.

I use this software for work, it’s very useful and easy to use. It’s good for uploading documents and sharing them.

I like how I am able to customize the platform to better suit the company’s needs.

Fully costomizable reporting and dashboards. Chatter feature is great and helpful for tracking.

Strong mobile capabilities. Rich partner community offering integrated solutions.

Sometimes I wouldn't get the notifications about the sales and it was hard to learn right away.

Overall this feature is great and allows us to easily report on and keep track of cases rather than using a typical help desk email feature. Having everything in Salesforce is extremely beneficial.

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Excellent tool ,easy to configure and setup with minimal code.

I helped this tool resolve one of the major problem in our firm It is one of the best resolve and help to business problems.

One of the disadvantage which i find is to be with the pricing as it is on a bit higher side and the downtime is sometimes is very irritating.

Very comfortable to talk to or create a ticket for help. Services are provided quickly, efficiently and effectively.

Great and positive experience with this product. A big investment but will give you tools to make you successful.

Similar to the product that salesforce bought and then killed DESK.com.

As we unlock more powerful features the customer service technicians have been awesome at contacting us in a timely manner and resolving our issues.

The best part is that it connects one-to-one with every customer and easily accessible by the mobile devices on the field or anywhere.

This service helps provide quality care for a program that has tremendously changed our organization for the better.

I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it.

It's ease of use and dashboard views that you can share across the organization for easier data distribution.

Our Academy, BD, and Recruiting department drove great revenue because of this, and SalesForce did a great job in helping us drive sales, and place candidates to our clients in a short span of time.

My organization does a great job of keeping up with this software so it is very user and customer service friendly.

Major help is that it helps to streamline workflows with customers and in turn helps us to deliver fast and efficiently.

Overall, the ease of use, the ability to share reports and dashboards is very critical and helpful to us.

I love that, compared to Salesforce Classic, I can see all of the information about the Prospect or Client that I need all on one page. I don't have to go from one page to another.

It has a powerful analystics system that you can create report easily. Good integration with contacts/entities in Salesforce.

This is a brilliant piece of software because like all the best tools it's simple, easy to use and saves time.

Great product easy to use - makes reactive work planning much earier.

We have been part of the journey with TP and see how hard Mark and the team put into maintaining the software and all customisations are available to all.

It was missing some features i wanted to solve certain problems which the Trackplan Team took on board to find solutions.

Best management application with easy user interface.

Customer support is superb and the developers keep improving and incorporating our input. Couldn't be more pleased.

A great product for professional facilities management, continually updated and excellent support.

The day to day operations here have improved immensely due to the software and its capabilities.

I would definitely recommend this system for all those who would like to operate a number of sites in a very efficient manner. It is easily customizable and user friendly.

We have been part of the journey with TP and see how hard [sensitive content hidden] and the team put into maintaining the software and all customisations are available to all.

About a year ago, trying to get away from Planon, we got stuck in an evaluation process of new FMIS suppliers.

Everyone can easily use this app with a little knowledge as it is user friendly and efficient. I even use this app for allocating the cost of each asset which helps me to manage a budget.

We didn't miss this, but if you're new into computer managed facility management, you may have difficulty understanding the general concept of FMIS or CMMS.

Used efficiently the software can be of great benefit to any Facilities Management Team.

Its very simple to navigate and customise to what you want it to do.

I wanted to use it for preventative and reactive maintenance. I met Mark Cochrane by chance and was instantly impressed with his original prototype.

Very acceptable all-in monthly subscription price (compared to Planon about 1/10th).

Interesting handling of documents relating to buildings and assets (eg. expiry dates). Support is fast and to the point.

A great product, helps us to manage the day to day reactive jobs for our building, great customer service.

Trackplan has transformed the way we operate our complex estate, it has allowed us to centralise all elements of estate and facilities management, asset management and costings.

The ability to adapt the system in this way has proved invaluable and I love being able to work on development ideas to really tailor to our particular requirements.

Overall cost and slight difficulty initially setting up.

US Dollar

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralise and optimise the agent efforts, allowing them to handle customers' requests and manage cases.


Service Cloud was developed to offer support mobility to agents, allowing them to receive service requests and provide support from anywhere. From the Service Cloud Console, agents can manage all active cases. With the Communities tool, customers can help themselves and others with self-service capabilities. Additional Service Cloud capabilities include a Knowledge module, where both agents and customers alike can search for the answers they need. Chatter is an agent collaboration tool that allows for issue escalations, and Social Service integrates the increasingly critical social media channels directly into the customer service experience.


The Service Cloud reporting module gives front line managers the ability to see critical business metrics from real-time dashboards that are also accessible on phones or tablets.



LongDescription

Support Ticket Management

Call Transfer

Case Management

License Issuance

Surveys & Feedback

Utility Billing

Status Tracking

Multi-Channel Management

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Service Request Management

Transfers/Routing

IT Asset Management

SMS Messaging

Dispatch Management

Job Costing

Real-Time Monitoring

Workflow Configuration

Contract/License Management

Active Directory Integration

Code Enforcement

Change Management

Electronic Signature

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Project Management

Approval Process Control

Rules-Based Workflow

Blended Call Center

Lead Distribution

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Call Logging

Offline Form

Job Management

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Progressive Dialer

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Problem Management

Email Templates

Multi-Location

Self Service Portal

Customer Experience Management

Audit Trail

Outbound Call Center

Technician Management

File Storage

Screen Sharing

Mobile Access

Fixed Asset Management

Social Media Monitoring

Proactive Chat

Survey/Poll Management

Capacity Management

Compliance Management

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Routing

Historical Reporting

Bid Management

Service Catalog

Call Scripting

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Forms Management

Service History

Workflow Management

Predictive Dialer

Real-Time Updates

Email Management

Website Integration

Caller ID

Ticket Management

Permit Issuance

Budgeting/Forecasting

Mac OS

Web browser (OS agnostic)

Starter Suite: $25 / user / month
Professional: $80 / user/ month
Enterprise: $165 / user/ month
Unlimited: $330 /user/month
Einstein 1 Service: $500 /user/month
All plans are billed annually.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Salesforce Service Cloud

Live Online

Webinars

Documentation

Videos

Pound Sterling

Trackplan is a cloud-based computer-aided facility management (CAFM) solution designed for businesses of all sizes. It offers job management, scheduling, planned maintenance and compliance management, site and asset management, electronic forms (inspections and risk assessments), contractor management, job requests and budgeting.


Trackplan allows users to assign and schedule tasks through a drag-and-drop interface on an online calendar. Advanced contractor management is available through an online and offline mobile app (Android and iOS devices) for contractors and engineers. Multiple electronic forms for inspections, risk assessments and site surveys can be created and sent to engineers and users can monitor the results.


Contract, budgeting and costing tools let users estimate costs and plan budgets for specific time periods and jobs. Users can also compare actual costs against budget projections. Project management tools allows users to break more complex jobs into sub-tasks, assign them to team members and track task progress using a real-time dashboard.



Salesforce Service Cloud vs Trackplan

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