Very responsive company to work with. Great product, they are constantly working on new features.

SERA is very user friendly and easy to navigate.

I loved the ease of it and how it was good for customers. Customers don't get a lot of our invoices where in HCP they always got them.

The software is easy to use, you can use it mobile, I like that you can create quotes and manage appointments.

I like how quickly he customer service helps out.

Overall experience has been great. Customer Service has been available when needed.

A few things take a lot of extra steps  to book a call which makes it hard when phones are buys. Also how it notifies the customers for everything makes things difficult.

I dont like that I can't do multiple things at once. I have to continue to go back and forth to get stuff done.

SENSITIVE CONTENT] was the best thing that SERA has. She is the best and made a very difficult transition much better.

The onboarding specialist has been amazing to help teach a couple of of us old guys how to use it.

The overall experience has been a smooth transition & the tech support has been phenomenal.

I disliked that the job summary from previous work down prior to Sera was not available.

Company dashboard and leader board very easy to navigate. Tracks opportunities to jobs sold as a percentage.

There are many tabs and occasionally I confuse them.

I've only been on it for a few weeks but its pretty easy to navigate.

Ive had a great experience with SERA, it been very beneficial to my job and business that i work in.

It is so easy to use and easy to navigate. I love NOT having to map and consolidate jobs, that Sera does it for you.

She is soo helpful and informative and always willing to answer when I call. I like the accounting end it makes everything more accountable.

I like the entering of customers: quick and easy. I like the scheduling of the appointments: quick and easy and it allows you to see what times and dates are available.

Great advantages of the system include scheduling coordination and it serves as a repository for project deliverables.

Big Wave offers customizable, user friendly and intuitive software with first class support.

Very user friendly program. The customizations available are the major strength of this program.

Do not know software enough to see a negative.

Overall it is pretty easy and BigWave is always very good at adapting to their customers needs. It is a great way to communicate within your team regarding various projects and work orders.

A friendly piece of software that inspired confidence in the time table.

Product is hard to use for other types of projects.

The global calendar for scheduling considerations, the ability to upload and share documents, ability to track site status for projects.

Love the alerts, status, import/export features, etc. Very ease to use for ourselves, customer and partners.

I am a Deployment Pricing Manager that solutions projects that are typically managed with the use of BigWave.

The Support staff is excellent to work with always willing to go the extra mile to fix any issues that may arise. BigWave is one of the best vendors I have had the pleasure of working with.

They have features that effectively manage our deployment installers and our deployment projects. It manages multiple projects simultaneously allowing our project managers to be more effective.

Reporting is awesome when your looking for specific project details. Providing the ability to view the Standard Metrics and billing information.

We used this to manage the deployment of several major systems across the country. This application  flawlessly performed its functions well.

Sometimes I find the importing and exporting confusing, but I don't think that is the software's issue, but more of a personal issue.

This is a big tool in tracking projects and is very helpful with its real time updates and ease of use for a large bunch of people.

They genuinely care about our business, how our office runs, providing insight and solutions that exceed our expectations. I would recommend them in a heart-beat.

The biggest challenge is the inability to lock down data which is entered. This would be nice to have to avoid anyone going back into project custom fields and changing data in error.

Great Product with a superior customer support team. Easy to Use features throughout.

Bigwave allows us to manage multiple projects, across multiple regions all with a relatively small team. This keeps our teams focussed and efficient without adding additional costly resources.

US Dollar

Sera helps small to mid-sized HVAC, plumbing, and electrical businesses make more money by cutting down their day-to-day chaos and helping focus on the highest-value work. 

Sera helps business owners concentrate only on what really matters, making it easier to train new staff, reduce turnover, and stop relying solely on the one staff member who knows how to work the software. 

Sera was created with the basic principle of helping residential contractors identify financial gaps, learn their business at a deep level, streamline processes, and reduce burden and employee stress levels.

LongDescription

Electronic Payments

Status Tracking

Billable Items Tracking

Payment Processing

Mobile Alerts

Document Storage

Access Controls/Permissions

Activity Tracking

SMS Messaging

Dispatch Management

Job Costing

Task Scheduling

Electronic Signature

Credit Card Processing

Invoice Management

Customer Database

Job Management

Calendar Management

Customer Portal

Geographic Maps

Scheduling

Data Import/Export

Mobile Signature Capture

Self Service Portal

QuickBooks Integration

Technician Management

File Storage

Mobile Access

Real Time Data

Routing

Historical Reporting

Client Portal

Real-Time Notifications

Service History

For HVAC Companies

Workflow Management

Real-Time Updates

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Reminders

Time & Expense Tracking

Automated Scheduling

Estimating

Work Order Management

Mobile App

Job Scheduling

Billing & Invoicing

Customer Management

Accounting Integration

Interaction Tracking

Real Time Reporting

Customizable Branding

Contact Database

Equipment Tracking

Payment Collection in the Field

Job Tracking

Quotes/Estimates

Drag & Drop

Customer History

Third-Party Integrations

Location Tracking

Maintenance Scheduling

For Plumbing Industry

Cost Estimating

For Commercial and/or Industrial Electrical Contractors

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Not Applicable

At Sera, you only pay for your field technicians. Never for admin staff such as owners, dispatchers or customer service representatives.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

Sera

Live Online

Webinars

Documentation

Videos

BigWave is cloud-based customer relationship management (CRM) solution for maintenance and field service project teams struggling to manage daily operations with manual procedures and spreadsheets. The software is mobile compatible and supports a paperless operation by allowing technicians to collect signatures from store managers electronically, upload reports, and note statuses from mobile devices. Pipeline reporting facilitates efficiency by allowing users to quickly review the status of service work pipelines across scheduled sites.


BigWave has the capability to build custom reports, and its templates cut down on unnecessary administrative overhead by pre filling work orders with the details technicians need. The solution provides a dedicated web page for each site, allowing users to track schedules, enter custom field information and pricing, and report job statuses. Customers can view their job status online and work collaboratively to cease the need for status updates. Critical information uploaded electronically is recorded and organized to assure timely payment from satisfied customers.


BigWave records dates for each activity on a site assigns specific duties internally and then notifies the appropriate users when steps are complete, due, or overdue. The solution helps companies unify and optimize their field service operations.



Sera vs BigWave

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