ThermoGRID Software

4.50 / 5 (32)

Our advisors have recommended this product 31 times in the last 30 days

About ThermoGRID


ThermoGRID is a cloud-based, field service solution for small to midsize residential contractor companies. It offers an integrated suite of applications to help automate the day-to-day operations of the business.

Before sending a service technician out into the field, ThermoGRID’s dispatching application takes into account the location of all available service techs at that time, their skill set, and performance ranking. Automatically generated invoices can be reviewed and signed by the client, at the time of job completion, on any mobile device. ThermoGRID’s engineering analysis tool calculates precise heating and cooling load volumes based on the size of the space, and the estimating tool allows for the auto-tagging of parts and equipment so the technician can quote the job without having to do external research; all parts and their respective prices are stored in the database.

Other features include a Contact Management tool that allows users to upload photos of the job site, purchase orders, service technician’s task sheets, and daily management reports.



Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

32 Reviews of ThermoGRID

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(25)

4 stars

(3)

3 stars

(1)

2 stars

(1)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 32 reviews

Do you use this product?Write a review

July 2018

Aaron from Xtreme Heating & Cooling

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Smooth transition

Pros

The number one thing that set this software apart from the rest is the customer support . Not only is they freaky smart, but they are very efficient and responsive. She knows business. I can't say enough about them.

The software itself is perfect for us. I love the fact that it's simple enough for our staff to use, but yet has has the capability to do complex tasks and pricing. We are slowly implementing all of the features, and haven't touched the tip of the iceberg. I love how we aren't limited by it being too complex, or too simple.

I am not extremely competent with excel, but with Customer support on my side, I feel like an excel Guru. Setting up pricing is now a breeze. I can update the price book in less than a few hours.

Invoicing customers on site electronically is very simple, with a very professional look.

Hours are saved with creating estimates. Customer support will teach you how to auto tag whatever you want to a system.

If I quote a new HVAC system, I set it up to include any and all possible parts/scenarios to the bid, and I simply remove whatever I don't need to stay competitive. Technicians can quote a system in literally seconds.

Cons

I wish it came with 5-6 Customer support. I would even put a few of her in service trucks. I've tried to think of anything I don't like. I really can't. I think it's great software.

Response from DXV Technology of DXV Technology

Replied July 2018

Aaron, Thank you for your review as I am sure this will help future clients see that we care and will help them achieve their goals. Ask Heather about the free business and operations evaluation if you both haven't discussed this already. We are looking forward to serving you for many years to come, let us know if there is anything we can do to help you.

December 2016

Steve from Moon Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Great Product! Has added over ONE MILLION $'s to my bottom line

We were using Wintak trying to manage 5 service trucks, 2 Install trucks, and 2 salesmen. It was a nightmare. Thermogrid manages all that plus has a sales side that boosted revenue like crazy.

Pros

The way you navigate is easy and has relieved stress from my whole team.
The support has been amazing! Unlike any other company, we have used.
They really try and help and I always speak to the same person right here in the States.

Cons

We had one small hick-up (mostly our fault) They could not move fast enough to Help us.
Truly a caring bunch of folks.
NO cons for me

Response from DXV Technology of DXV Technology

Replied December 2016

Thank you Steve, I am glad you are happy with your product and services. We are here for you when you need us, thanks again for the kind words.

April 2019

Nathan from Shafer Heating & Cooling LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Great Software Company to Work With!

ThermoGrid has been a huge help for us and has always been willing to help us when needed. It has helped us be able to book and schedule more calls and faster, is able to give us so much client info and history on the job, reporting and tracking, and so much more. Definitely has been a good investment for us.

Pros

Always have all the info with me wherever I’m at out in the field without having to always call back into the office to find out client info, job status’s, equipment info, pricing, etc.
And the reps are always great to work with and willing to help in any way with your business!

Cons

It’s very easy as a technician to use the software but could be made a little simpler on the administration side I feel but overall very good.

Response from DXV Technology of DXV Technology

Replied April 2019

Nathan, Thank you for the positive review! We are always happy to help you with your business needs and goals. Have a very successful year!

February 2018

Terri from Frontier Heating & AC Service, Inc.

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

We made an informed decision when choosing ThermoGrid, it had the most to offer and the best referral feedback!

I would recommend ThermoGrid, it's easy to use, covers all aspects of the HVAC industry, strives to improve processes weekly with updates and truly care about your success!

Pros

Everything! The software has streamlined our processes which saves us time. The double entry before ThermoGrid was monotonous! We have found the customer service to be just as described from their customer referrals. Change is always hard for anyone, but the benefits outweigh the beginning learning curve. I know our team would not want to go back to our old processes!

Cons

We were not as organized as we had hoped to be at the launch of ThermoGrid. We had a bumpy road on our end with providing the proper information to get everything in place, but ThermoGrid's team persevered and got us through many obstacles with great, and reassuring customer service.

December 2016

Dan from Heatwave

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

December 2016

Blows service titan away!

We were on the titan software for three years. Very sloppy. Let's too much slip through the cracks. One year on ThermoGRID and we grew 60% just by being able to track numbers that were key to our business.

Pros

All the kpi it measures and the fact you don't lose track of anything.

Response from DXV Technology of DXV Technology

Replied December 2016

Dan thank you for choosing ThermoGRID to manage your team and your clients. We are very excited for your success in your business and look forward to keeping it going.

December 2018

Brad from TemperaturePro

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

2.0

December 2018

Lacking features, functionality and support

After several months, we migrated to another tool and have been relatively happy. We found the promises and capabilities made were not matched by the tool or company to the degree expected.

Pros

It was relate easy to port over to it. We were operating in just a few weeks.

Cons

We found the tool required doing everything in a certain t made business challenging. We needed to be able to quickly make modifications to quotes at the customer site based on what was discovered. This was difficult. We followed the recommendations and loaded a huge library or parts only to discover that made finding the ones most usd here difficult and error prone. Most frustrating was service and training. A response of “ watch a video” isn’t what anyone wants to hear.

Response from DXV Technology of DXV Technology

Replied December 2018

This is for the TemperaturePro franchise they had a contract with us that THEY do all training and support. Each new franchisee had to pay a large amount to sign up and we had to pay the franchise the $7,000 of it. I would imagine that you believe there is a lack of features if you were not able to be trained properly by the franchise. The price book is 100% customizable and our system can do full AHRI matchup system estimates and take payment in less than 45 seconds. All franchisees that singed up with TemperaturePro didn¿t know HVAC. It made it hard for them to use an HVAC specific software not knowing the operations of an HVAC business as well as not getting that support from the franchise. We are no longer in an agreement with this franchise because it did not hold up its end of the agreement. Many franchisees have gone out of business due to the lack of support and training from the franchise. We would be happy to show you everything our system can do.

October 2018

Serhij from Master Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

ThermoGRID advantages

Overall, the software support has been great. Clear sales efficiencies, training material, and ongoing support.

Pros

TG offers a lot of benefits that creates streamlined consistency in dispatching and invoicing within the service schedule. Building a sales or service order is easy and clear for the technician and client.

Cons

I would like to see more inventory options in the future.

Response from DXV Technology of DXV Technology

Replied April 2019

Serhij, Thank you for the review and your feedback. We look forward to serving you for years to come and will be glad to take recommendations for new features. We will do anything we can to raise the bar and earn a 5 star review from you in the future. Thank again.

April 2018

Kathleen from American Energy Heating & Air, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

The best customer service support!

A complete system to help grow my business!

Pros

The things I like the most about Thermogrid, besides support. The amount of information at my fingertips on every aspect of my business! 5++ stars on value!! I'm paying less and getting so much more than with my previous HVAC field-software. Complete customization to fit my business specific needs. Designed with everything in mind to grow your business. When they say a new feature is coming it actually does in a timely manner. The best customer service support! I can't stress this enough. When I need help or have a question, I know I'm going to receive the support I need quickly and thoroughly.

Cons

I'm a new to Thermogrid and there's a learning curve. So, right now that's what I like the least.

Response from DXV Technology of DXV Technology

Replied April 2018

Kathleen, Thank you for the great review! We really appreciate the feedback and will enjoy providing you the support you need and deserve. If there is anything we can do to help you achieve your business goals, just let us know and we will do anything we can to help. Thanks again for your review.

October 2018

Tony from AC Contractors

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Pricing made simple

Pros

Before we had to do our pricing the old way. Look up the price in a book, add labor and margins, then hand write a bid for the customer. This software makes pricing, billing and even scheduling easy.

Cons

It was overwhelming at first but with the training provided by the support group, it was easy to figure out!

Response from DXV Technology of DXV Technology

Replied December 2018

Tony, thank you for sticking with it and learning how ThermoGRID will help you manage your business. Good luck and let us know if there is any way we can support you.

June 2018

Larry from Comfort Keepers Air, Inc.

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0