All Xenia Reviews
1-16 of 16 Reviews
Sort by
Julieta
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Xenia
First time user didn’t take me long to learn basics and technical support assistance was very helpful during the first weeks.Great customer service always followed up and making sure everything is working fine.
PROSWork Order very friendly and easy to useCreate Templates or modify Lost and Found Add photos or take photos is a plus !! Makes much easier during rush times to create work orders or log lost & found while you’re on the floors or doing a walk through
CONS1) Other Languages for Users select on their profile2) Common Log both multiple departments made notes during same shift3) Map of Rooms when using Preventive Maintenance and/or Deep Cleaning Rooms and even for Monthly Projects
Reason for choosing Xenia
FeaturesTechnical supportCost per room
Tammy
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Travelodge Hotel by Wyndham Sudbury Review
Great experience, good customer support with quick turn around times, like we are accustomed to in the hospitality industry! Strong team building new-age software users enjoy engaging with.
PROSI've seen several tools but Xenia has by far the nicest user interface which makes it an easy tool for teams to adopt.
CONSIt might be a little feature light, however the team is constantly pushing new innovations and features.
Reason for choosing Xenia
Xenia provided better value and many of the other products have been in the market for a long time and haven't changed much or have bulky and complicated interfaces. Xenia has a very sleek interface and in a short amount of time Xenia has become very competitive or better than similar solutions.
Vendor Response
Thank you for the review Tammy. We are happy that you find our app is less bulky and easier to use than other solutions. We look forward to continuing to help your property grow and improve.
Replied October 2022
Sam
Hospitality, 11-50 employees
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Best Customer Support
I liked the customer service the most, I think they have best in class service. You can tell they genuinely care about their customers experience and will take all feedback and develop their software around that feedback.
CONSThe user interface can be a bit overwhelming for someone that is new to this type of software. Having a place to view all archived reports/tasks will make this software more usable for record keeping over a long period of time.
Vendor Response
Thank you for your review, Sam! We're glad you had a good experience with our team and hope to see you using Xenia again soon.
Replied February 2023
James
Mechanical or Industrial Engineering, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
A must have for any organisation
Our business was in limbo with a rival platform that failed to offer us the support we required.Xenia Team was so professional, reassuring & supportive of our needs & requirements.Over a month with Xenia now & the support, not only via email but Teams meetings too, shows their dedication & support to their customers.
PROSCustomer relations & service are second to none with one on one live support.Once inspections are built, the app does the hard work for you.Monitor reports & schedules easily & the chat function is a great asset.
CONSNothing. With the undivided support from [sensitive content hidden] , you can adapt the app to work for you.
Reason for choosing Xenia
Platform was user friendlyTicked all the boxes for us.Competitive annual price with unlimited full seats.Customer support is second to none
Reasons for switching to Xenia
We found Safety Culture most unhelpful in completing our annual purchase.Customer support was quiet rude & seemed uninterested in our lower seating requirements.
Lonnie
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Taking my company into the digital world
Very pleased with the customer service and flexibility of the product
PROSXenia is extremely easy to use with as much flexibility as you could ever need. You can have all of your safety, operating procedures and company policies in one place for all to see and use.
CONSSo far we haven’t had any issues with Xenia
Reason for choosing Xenia
Customer service
Vendor Response
We are happy to have you on board, Lonnie. Thank you for the review!
Replied May 2023
Lisa
Hospitality, 501-1,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Easy to use with a strong support team
Our overall experience was really good. The Xenia team was fast and responsive. We felt they listened to our needs and found solutions timely for us. They are very passionate about building a platform that meets the needs of their clients.
PROSI liked the ease of use. It was easy to maneuver through the tasks and inspections.
CONSThere were some product features that our team needed on the reporting side and overall dashboard that were not developed yet.
Vendor Response
Hi Lisa, thank you very much for the review. It was our team's pleasure working closely with you and your team. We are very grateful for your consideration & feedback - we'll be working together once again soon..
Replied February 2023
Tiffany
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Xenia has been a lifesaver as our business continues to grow!
Beyond my expectations! [sensitive content hidden] and the rest of the team have been incredibly support and patient as we've learned how to use the system and tailor it to our needs.
PROSStreamling all the different aspects of running a boutique property between my support staff and myself. Xenia has simplified our lives, reduced - close to eliminated all - text messaging, while allowing us to maintain the highest of standards in the services we provide.
CONSI'd love to see a calendar option with special notes. Sometimes there are little things we do in the guest rooms like leaving champagne or fresh flowers - it would be great to add that to the calendar.
Reasons for switching to Xenia
The other product didn't have all the capabilities we needed. We were using 3 different products and items were slipping through the cracks.
Vendor Response
Tiffany, reviews like yours are huge motivators for us to continue building a superior product for our customers! Thank you very much for the kind words and feedback! Please don't hesitate to reach out to the team with any additional feedback, we love hearing customer requests!
Replied February 2023
Tim
Hospitality, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Independant Hotels
One of the best IT partners. They are helpful and responsive.
PROSVery easy to launch with our maintenance teams.
CONSColors, I want to customize and brand our workspaces.
Reason for choosing Xenia
Cost of entry and ease of use.
Arshad
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
My 360 Feedback on Xenia
Xenia provides more functionality for the cost than any other software. It did help us to build a huge database whereby guest complaints/issues, frequencies of issue can be analyzed and completely tracked. Xenia is a great synchronizing tool that has helped us to put different department efforts together on one platform.
PROSIt's pretty users-frindly solution where you could easily reconcile efforts of your team for resolving guest related issues in day-to-day hopitality operation.
CONSXenia still to develop more interfacing software. (Since, it's passably a new product in the market so it's understandable)
Reason for choosing Xenia
We found Xenia to be very user-friendly, economical, above & all
Vendor Response
Thank you for the kind words Arshad. We look to continue to provide value to your property for years to come!
Replied September 2022
Leinani
Facilities Services, 201-500 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Pulama Lanai - Facilities
Xenia is very user friendly and as an admin, I am able to track real time work orders and our maintenance team progress. Communication with our maintenance team has improved since using the program.
CONSEverything is working out great and the only feedback is the description font size on the app.
Mujib
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Majlis Grand Mercure Residence - Xenia Review
Good experience on managing ticketing system for such a big organization
PROSthe system GUI it self is easy to maneuver. Its very for guest to create and get update on the issue they mention.
CONSMore reporting to be enabled as template for easy management on reporting end.
Vendor Response
Thank you for your review Mujib. We are excited to continue working with the Grand Mercure to improve guest success!
Replied September 2022
Sara
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Xenia
I liked the fact that in Xenia we had the ability to add our own customized checklists.
CONSI cannot think of anything that I don't really like about this software.
Vendor Response
Thank you for your review Sara! We are thankful that our checklist solution is serving your needs.
Replied September 2022
Ricky
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Efficient and Reliable
We haven't used Xenia very long but since launch we were able to improve our tracking and task executions of what is most dear... our asset.
PROSThe check list function is the most important feature. It allows you to illustrate exactly what you executed and see results in real time.
CONSThere is not much that I don't like about this app. All of my concerns were answered and corrected. With much more features to come.
Vendor Response
Thank you Ricky! We are happy to have you on platform
Replied May 2023
Jim
Hospitality, 11-50 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2023
General Manager
Nice team to work with, we ended up with Quore instead.
PROSI like the support we got, and ease of use
CONSThe dashboard, PM's Deep Cleaning functions need improvement
Reason for choosing Xenia
Did not choose
Vendor Response
Hi Jim, thanks for the review and kind words! We're close to launching the dashboard and will have the other features you were most interested in soon.. it was great to see how close we came with Quore who has been around for 10 years, after just 1 year in the market.. we're excited to see where we'll be next year!
Replied February 2023
Gui
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great addition, easy to use
Great from the first call.
PROSImproved may team's productivity and accountability
CONSNot having different languages to choose from
Reason for choosing Xenia
Cost and easy of use
Mikhael Dane
Restaurants, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Superior R&M Software Service!!!
Essential for multi location business needing maintenance for equipment to be autonomous.
CONSSo far my company is loving the user friendly interface and customer support from Xenia.