All Dropbox DocSend Reviews
1-25 of 61 Reviews
Sort by
Dave
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
DocSend: Don’t raise funds without it!
Having received numerous business plans in the past via DocSend, I was incredibly impressed and quickly decided that we had to use it to communicate with our prospective investors and partners. Getting set up with DocSend was fast and easy, and managing documents and communications has been a breeze. What really keeps me coming back is the fast pace of innovation with new features and ideas. Raising money is a top priority for many companies. DocSend is an essential tool to make fundraising a success.
PROSProfessional, flexible, scalable technology that makes every start-up look good and gives every investor a sense of confidence
CONSSometimes confusing to differentiate between content, spaces, etc. Sometimes confusing to figure out how to create custom links.
Reason for choosing Dropbox DocSend
Combination of price and performance
Reasons for switching to Dropbox DocSend
Products like Dropbox and Google make it easy to share files and create links, but they don't offer nearly the customization available with DocSend.
Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
DocSend, The BIG BROTHER of documents and presentations
DocSend has help us out in the sales department to: 1.- Get a much clear idea of how many people are really taking the time to see and read our documents. 2.- Realize who is really interested in the information, since it gives you a report on how many times a single user enters your document. 3.- Get an idea of what page exactly is the one that our users pay more attention to, since we can access statistics of how many minutes per page each user invest on.
PROS1.-Easy of use for managing documents on the platform 2.-Extremely easy way to upload files to the software 3.-Weekly reports by email 4.- Really love that you could see who access your files, how many times and the time spent per page
CONSI think personal version almost no reporting, something that could be a withdrawal since next subscription plan is 4.5x more expensive
Reason for choosing Dropbox DocSend
The deep and rich inside information that you can get by using DocSend is impossible to get if you try to use Google docs to share your documents and get an impressive idea on how your clients are using and consuming your information
Wayne
Management Consulting, 1 employee
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2019
Buyer Beware! DocSend Does Not Prevent Document Downloads
Pricing looked attractive. BUT it turned out this was a "you get what you pay for" situation.
CONSDocuSend falsely claims that you can set the software to disallow downloading of documents. [SENSITIVE CONTENT HIDDEN] This is NOT true. What they don't tell you is that anyone can simply Print the document to PDF. When I challenged their customer service people on this, they claimed that they couldn't stop it, but that their software would distort the document so it is not readable. It is true that longer multi-page documents were cut off after 5+ pages, but the material that was left was only distorted by less than 10% of the content.... meaning that it is possible that a substantial leakage of your confidential info could occur. It wouldn't be so bad if they simply owned up to the lack of this feature in their software; then a buyer can decide whether the feature is necessary and the rest of the package is worth the price. But their lack of transparency on their website, coupled with their inept customer service response gave me a total lack of trust in this company.
Aman Preet
Verified reviewer
Retail, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed August 2022
How DocSend is better than its competitors
Overall experience with DocSend is nice as it is feasible and easy to manage the document with security just keep in mind the pricing is bit higher.
PROSOne of the best feature in DocSend is its feasible nature of single sign on feature which makes it easy to accessible as well as easy to use with proper privacy provided along with that document management and storage facilities.
CONSIn the long run the pricing is pretty much high compare to the competitors which makes it choosy if we want premium features but need to have hole in the pocket.
Reasons for switching to Dropbox DocSend
The way DocSend manages the document and store them with proficient privacy and security was better than above mentioned tools
Laura
Logistics and Supply Chain, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed February 2020
Great tool to share files securely
We like the integration with gmail. It allows us to share large files easily, while keeping track of who opens it.
CONSWe feel the e-signature feature needs lots of improvement. We would love to see form completion and signature so we could have share our business agreements/contracts using this platform. Also it will be great to share videos privately and keep track of who watches de video.
Reason for choosing Dropbox DocSend
We still use the other when we need to send an agreement that needs to be signed
Dr Raj
Verified reviewer
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Required Software for any Entrepreneur
The fact that I can track who views it, where it's viewed, and how many times is a big deal whether for fundraising or business development.
CONSYes, I wish I could share videos securely and track views within docsend or with a standalone docsend video feature. It's my number 1 future feature want.
Reason for choosing Dropbox DocSend
My friends said Docsend is the best for Entrepreneurs. I also went to a Docsend networking event when I moved to SF last year and My friends said Docsend is the best for Entrepreneurs. I also went to a Docsend networking event when I moved to SF last year and [SENSITIVE CONTENT HIDDEN] was amazing. was amazing.
Sanjit
Verified reviewer
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
This is an essential product that works well and provides excellent tech support.
It helps me track prospect content engagement.
PROSI really like the analytics it offers that shows engagement of the user. I also like that users can download content if they want. And finally, I love the way content looks on mobile.
CONSI wish they had a feature like Pocket so people could save content for later. Also, I would love users to be able to listen to content rather than just read it.
Daniel
Verified reviewer
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great tool, great UX
great, use it all the time, I promote it actively
PROScontrol confidential information, get insights, simple and good UX
CONSI think you guys could upgrade the logo and look of the interface, but thats not really too relevant as it is about function and function is great
Reason for choosing Dropbox DocSend
it does the job for me
Oleg
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
One of the best tools to measure customer engagement
The Top-3 features I really like are: 1) viewing total time a user spent on every page to track what pages works well and what should be improved 2) custom links for the specific user to track what is relevant for him and what is not 3) integration with PersistIQ for tracking the behavior of every user without creating the custom link for everyone manually
CONS1) The free version is very limited, you cannot even display a social preview for your documents, which makes you unable to evaluate the real impact (Docsend's icon, instead of a social preview, decreases the open rate) 2) All custom links are displayed in one list and if you're using a lot of them - it's hard to sort them and to find the right one 3) you have always keep in mind that you should use the specific link for your team, it would be better if you could filter visits by IP to screen out team visits (like Google Analytics does)
Thomas
Online Media, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2024
I’ve been using it for years
Dropbox is that document sharing app you can do without. I’ve been using for so long. I use it to sharing documents with prospects.
CONSWant more space the price. I just wish they give more. So far it’s been stable all these years.
Peterson
Printing, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2021
DocSend is simple and incredible.
The plan is popular contrasted with different items. It utilizes shading or textual style well indeed and utilizations serif typefaces well indeed. The capacity is basic and can be seen instinctively. All pointless data can be covered up and utilized instinctively well. The stacking speed is very fast contrasted with different items. Factual data is exceptionally exact, and it is inventive to be connected progressively. Envelope the executives is simple and all around carried out with different mists. Another extraordinary benefit is that it very well may be seen by embeddings pictures.
CONSI have not run into a bad thing yet. I have had no issues, no glitches and no adverse responses to my utilization of the stage. I would nearly say the expense per client, yet for this quality it is definitely worth the cost and has effectively demonstrated itself to be important.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2018
Best way to track docs that are being sent
Love the ease of use and how in depth info they give you. I am able to track everything from who is opening my document, when they are opening it, what kind of device and where they are. I have been using docsend since it beginning stages and it has came such a far way and is huge now.. We use it to do e-signatures on waivers we send out as well and the open and click rate is through the roof wether you use it or not it is super simple for someone to sign a doc.
CONSThey have had a few bugs here and there which is lost me some time in work but as they grew and got stronger the service downtime has been minimal
Michael
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great tool for sending documents and getting quantitative feedback
Valuable tool for fundraising and sales documents
PROSAwareness of when your audience engages with time sensitive documents (eg fundraising pitchdecks)
CONSGenerally good value - our usage ebbs and flows so wish we could price by usage if minimal activity that month
Maxime
Verified reviewer
Design, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2018
Docsend is a good analytics tool for your presentation
- Very user-friendly - Easy to understand analytics for our documents - Support for many document types - The tool also gives the facility of giving a live walkthrough of the documents via phone or in person.
CONS- NO Support for pitch videos - It's little expensive - Sometime the website is very slow.
Vendor Response
Maxime, thanks so much for the review! We'd love to help you out with any questions around pitch videos / site performance. We'll follow up with you in just a moment.
Replied June 2018
Kayla
Internet, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2021
Founders should use DocSend for sharing pitch decks and data rooms
DocSend is great for secure document sharing and tracking. Founders should absolutely use it for sharing pitch decks and confidential data room materials because it is secure and provides helpful insights and analytics about who viewed your deck. I recommend that you require viewers to submit their email addresses before being able to review your materials so you can reach out to them to connect directly.
CONSI wish there was a free tier for founders who are just starting their companies and are trying to limit their expenses.
Aniket
Verified reviewer
Real Estate, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2023
A convenient tool for sharing and organising documents.
It's an amazing software to keep documents organised and share them with people conveniently. It helps me to send important documents to my clients in real time which makes a good impression of my organisation.
PROSThe user interface of DocSend is very attractive and intuitive too. I don't need to attach any documents to email, I send them via links. It also secure my documents in clouds. The e-sign feature also adds value to this software.
CONSThey lack on the portability of this software. They should have mobile application of it.
Reasons for switching to Dropbox DocSend
PandaDoc is a bit expensive and lacks some features also.
GRANT
Aviation & Aerospace, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2019
Keep your decks confidential-and get feedback
Expiring links on decks hosted in the cloud is super helpful to control where decks go and to whom they're shared with. Its not a silver bullet, but it makes it just a little harder to hit forward and share with someone that may not have as high integrity as you'd hope.
PROSI love the feedback on the decks I send out to potential investors. Who has reviewed them, how long they spend on them. Its also VERY mobile friendly so that's amazing. I've heard from 1st hand sources of companies where well meaning investors offered to share a competitor's deck (they declined). This is less likely to happen with DocSend and a link that expires on a date you set. Especially impressed with the new features that the DocSend has rolled out in the last month.
CONSI want the same features and support for video!
Anonymous
2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
best-in-class document management solution platform that allows sales and marketing teams to access,
my overall exparience with DocSend is that it's the most secure way of sharing documents with the right people. It's an amazing tool for businesses and marketing teams to store and share documents with clients, partners and other stakeholders. You can even track document activity and easily access, collaborate and share documents from any device.
PROSDocSend is a must-have for any sales team as it helps you get your documents out to prospects by creating a sharable link that allows you to track who is accessing them and when.
CONSI would say that this platform is really useful and easy to use
Adrian
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Docsend makes my life much easier in being able to track marketing & sales leads and their interest
My marketing team is VERY small and budget constrained, and DocSend really helps me make the most of all my efforts .
PROSThe customer service and attention to detail with clients is incredible. They respond very quickly to all types of questions and follow up to make sure that everything is going smoothly or has been resolved. The software is great as a marketer to know what types of content and pages are resonating or not. I'm not flying blind in what is REALLY working or not.
CONSThere are a few features that can be iterated on for heavier users of the platform to help make mass lists or document creation faster and more streamlined.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Makes sending documents so easy!
Ease of sending documents.
PROSI love that you can upload a document, send it to any recipient, and still update that doc without having to blast everyone that has access.
CONSI wish you could send electronic agreements via DocSend. Like what DocuSign does - it would be amazing to have that feature.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2018
Secure file sharing
I like that you can personalise each folder and make it public or private
PROSYou can save and share your documents safely. You can even set an expiration date and the document cannot be viewed anymore
CONSLink creation can get tedious and has a lot of steps
Vendor Response
Thanks for the review! Out of curiosity: have you tried our Gmail or Outlook integrations? They'll save you a ton of time by integrating directly into your inbox so that you can quickly create links on-the-fly without even having to go to docsend.com.
Replied August 2018
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
A great app for startup fundraising
DocSend was an integral part of our fundraising process, and it will continue to be for future rounds to come.
PROSDocSend makes it very easy to share and manage access to sensitive information. When we fundraise, we use DocSend so that we can easily share presentations that would be impossible to control access to via standard email. Using Docsend means that we can control access to, and track data on everything we send out. We can see who views our deck, who shares/fwds it, and track our success metrics. Even better, when we make a critical change, we can revoke access to the original document and issue a new version.
CONSI don't have any real complaints about this application, but one thing that would be useful is an easier way to redirect an old document link to a new document - without having to send a new link. I anticipate that this will happen so it should be fine.
Jim
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed October 2019
Pretty software, but quite limited
Trying to get prospects to review quotes. They seem more willing to do so in DS than in emails. Plus, we know it when it happens.
PROSIt looks very nice. Overall design is easy to work with. Receiving reports, when people review, is very helpful.
CONSVery difficult to accomplish certain tasks. Can't verify info stored on a space (without re-downloading) since the preview given is nearly unreadable. No sortability in the headers. Moving sections is tedious. Not having the most basic functions (like: Back) is a bit annoying.
Christopher
Computer Software, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2019
Great Tool for Sending Proprietary Documents
DocSend makes it easy to send proprietary documents to investors, customers, and potential partners. It accepts a variety of formats, but we especially use it to share PDFs that others can view for a limited time without saving to their own computers. It gives us more control over changing versions of documents, and removing allowed viewers after a certain amount of time.
CONSDocSend's pricing is a bit steep, and doesn't yet support non-document formats like spreadsheets.
Ovidiu
Non-Profit Organization Management, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed January 2018
DocSend has an easy interface, and is a very user friendly tool. However, it lacks functionality.
I cannot say we had any unfortunately. This is due to limitations of the product.
PROSUser friendliness and absolutely great customer service. Overall a transparent and simple tool with a lot of helpful options.
CONSThe value of the service is far low from the exorbitant amount of money required for the subscription. In addition, the limitations seriously impede any serious transfers to be done. For instance, word files must not contain more than 100 pages. This is a big limitation for an organisation such as ours where we specifically work with large files and we want to send them encrypted. Also there is no voice or video conferencing options with the secure presentation. In a period when dozens of free encrypted file transfer services offer similar options sometimes for free, DocSend needs to really up their game and look at the market they compete with, work on the limitations of the tool, and think about the prices especially for users that end up paying 30 dollars a month for one file transfer.