Good and a very good service if a short follow up is needed

Easy to set up and adjustable. Good notifications and monitoring with q&a. Very direct and good contact with Hans(Amsterdam) for ‘in-time’ questions and adjustments.

Perhaps an adjustment of the upload function like some sort of a wetransfer (drop function) and not only on the left side of the interface.

Great benefits in managing a virual data room in mergers and acquisition transactions. Customer and user friendly, high market standart.

Easy to use, great customer supprt, straight forward in daily based usage, high level of security and laibility.

Compilcated procedure in terms of password creation.

The platform does what it has to do and contains most required functions. Blacklining works well

- Some basic functionalities are not user-friendly / intuitive / efficient

Overall experience: Good. Fits the purpose and does not pose many limitations. Whenever there is any complication, the customer support works out the solution in no time

- Incredibly amazing customer support, really incredibly nice and super available - Q&A functionality is very well thought off and structured - Folder structure navigation tools (Data tree & good index output) - Clear graphics easy to understand

- Could be the bulk of our project, but speed and upload/download limits seem dated - Folder size limits (although there is not a limit, if it turns to be big it decreases the software performance) - Some controls and tools are a little counterintuitive when compared to the usual Windows file system everyone uses

The product is easy to use and fairly basic. In addition, support is easily reachable with quite a quick response rate.

The uploading of documents could be somewhat improved. It works but it could be made more efficient. In addition, the permissions and user options could be simplified.

We successfully used Imprima Virtual Data Rooms for our transactions in the Private Equity space and it proved to be a better product compared to others.

Easy-to-Use Platform and amazing Customer Support

The fact that once you upload a document you cannot upload it again without incurring in doublecounting of space

Overall experience is good

Clear, reasonably easy to use, good support.

We got complaints of our clients regarding ease of use.

It provided and excellent VDR experience, we managed our project effectively and received excellent support from the Imprima team

It was easy to set-up, as a deal manager you can add yourself to bidder teams which saves a lot of time in resolving user access and Q&A issues. User support was excellent and helped us on all fronts.

I haven't identified particular cons that have affected our experience during the usage time

Good communication with multiple parties, the Q&A is a great feature to have everything under controle during the due dilligence period.

The customer service is just perfect! We prefer that we are assisted in our own language. It makes it fast and easier to work.

the costst, we now pay per user that is better than it was before.

Very happy with the software and level of support.

Inclusion of a disclaimer which needs to be accepted to allow access is key feature and Imprima were very helpful with setting this up. Controlling access levels of various parties has also been very straightforward.

A minor point but bidder is not necessarily an appropriate description for each party using a VDR at the "Bidder" level of access.

A good dataroom with a very good customer service.

The customer service was always very helpfull.

The price for uploads is too expensive. The price for regular hosting is o.k.

The service people help set up the vdr, this allows time to focus on other important jobs

It can seem complicated if you don't know what you're doing

Excellent customer service with project managers on hand to help as needed

It would be great to see a data retention functionality built into the data room design

Utilizzo abbastanza intuitivo, il caricamento dei dati, con la funzione di trascinamento, è sicuramente una procedura molto semplice. L'assistenza sicuramente è molto valida, un plauso va alla [CONTENUTO SENSIBILE] per la sua disponibilità e per la sua gentilezza.

Non ci sono giudizi negativi. Il programma non ha mai dato problemi ed in caso di necessità l'assistenza è sempre disponibile.

Drag and drop works easy. System is relatively fast. Support is fast and hands on.

Sometimes there seemed to be a problem whit dragging a document, because of a to long documentname.

Easy to use and great customer service that was very responsive

User interface could be further developed to a slightly more modern version

We are very pleased with Imprima, particularly its customer service support which is always quick, efficient and friendly.

Imprima was able to tailor its product to our specific activity.

We would like to have the possibility to set a fixed numbering in the index.

Good experience especially the customer support. [SENSITIVE CONTENT]and his colleagues respond quickly and are very helpfull

The usability easy to use and great support when getting stuck

Responsiveness, sometimes it get stuck you need to logout and restart

Customer support was always on point, never had to wait long for help.

Interface looks very old and not "sexy".

Customer Support Pricing Redacting tool

User interface is outdated Drag and drop does not work well Overall stability

Easy to use and login Fast product performance

Navigation and document viewing could be improved

Ease of use, competent project management

Login process and mobile device access could be improved

Sharing of information went well.

I am surely not a heavy user and we just needed a virtual data room for a M&A.. To me it was a quite easy to use and intuitive tool.

I don't know. I had nothing to worry about.

Great

Easy to use Interface Functionality Rights opportunities

Drag and drop of folders on Mac didn’t work Setting up folder structure with permission rights could not be copied and pasted to other folders

Great customer support. The people are very friendly, available and efficient, both on the sales side and on the hotline. I was able to master the features quickly. The services are excellent.

Data are very secured and software is easy to use, once the logic is understood.

Nothing/ Very well designed with many usefull features