All Qwil Messenger Reviews

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User Profile

James

Verified reviewer

Computer Software, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

secure contact with my clients

It has been a more professional method of communication where personal conversations are not linked to work conversations, having a very professional and secure system, with functions that are easy to handle for any type of person.

PROS

Although there are many apps that offer the same service, I like Qwil Messenger better because it allows me to have conversations with my clients more organized by groups of suppliers or groups that I want to create, it also has a very easy configuration for everyone to understand where I can communicate without difficulties with others. Everything is saved, the records, documents and actions that are executed in a very secure way.

CONS

I have not found faults in its operation but in its response time by the support team, it is the only thing I see that does not work well

Nezahat

Non-Profit Organization Management, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

A great way to replace emails for fast and secured internal communication.

Overall, a very pleasant and professional tool for communication. The App has worked very smoothly, allowing us to work efficiently without worrying about security when sending sensitive information. The customer support has been great.

PROS

The security and familiar WhatsApp-like chat field.

CONS

Looking forward to e-signatures when available.

Reason for choosing Qwil Messenger

Qwil is more secure and easier for compliance in 'data reviewer'.

Reasons for switching to Qwil Messenger

For security and compliance reasons.

Scott

Computer Software, 11-50 employees

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Qwil in Aus

So far so good, all the clients we have tested this with are using it. Early days but the signs are good and the timing is right as most businesses in Australian financial advice are looking to get away from file sharing via email.

PROS

Easy to engage with clients and staff, most people are used to these sorts of messaging services. Great to be able to share documents with clients without using email. The video function removes the need for another external software such as Zoom. Digital signatures will be one of the more critical functions for our clients going forward.

CONS

Nothing obvious. Digital signatures are highly important for this to stick with clients I think.

Reason for choosing Qwil Messenger

In time we feel clients stop using portals, whereas the messaging solution is something they are used to using.

Jonathan

Financial Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Great secure and compliant messaging platform

Surprisingly inexpensive, very easy to use, taking the best from the competition, delivering robust capabilities in a reliable manner.

PROS

1) Easy to control internal data, minimising the risk that client contact details and associated data leak out of the organisation2) Full control over which parts of the organisation have access to any 'chat'3) 'Butler' function4) Search and search results (text and jump into a date)

CONS

There is not much we do not like. Would like to have history of chat/thread participants.

Reason for choosing Qwil Messenger

1) I know where y data is stored (jurisdiction)2) What goes on Qwil, stays in Qwil (subject to settings), significantly reducing the risk of bits of (sensitive) data, finding their way out of the organisation3) Ease of adding/removing internal parties to/from any chat

Mohamed Ameer

Management Consulting, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Strategic Confidential Communications

I have gained more clients, and more work. I have been able to analyse my cost and projects from a time management and document management perspective.

PROS

Ease of integration.Seamless add on clients.Document management.Quality of connection is superior to Teams or Zoom

CONS

The call feature requires access to the mobile browser, if using from mobile, and the screen times out (phone feature) so it would be great if the call could still continue.

Reasons for switching to Qwil Messenger

Isn't it obvious, these products arent an efficient tool. They require massive costs. They arent easy to set up. They often crash. And In this world of confidentiality, this works.

Dominique

Investment Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

Increased productivity and collaboration without compromising on data security

Overall it's been a great experience leading to : - Quicker and more efficient communication and work flow - Increased collaboration - Reduced number of emails

PROS

- Ability to chat with people within my organisation as well as outside my organisation in groups or direct message. - Treat urgent matters more efficiently and reduced number of emails. - Traceability and historic of the conversations. - Search function. - Mobile and desktop app available

CONS

Sadly the search function is not (yet) available on the mobile app Female emoji not available

Reason for choosing Qwil Messenger

Functionalities, data security and customer service

Reasons for switching to Qwil Messenger

Data security

Adelina

Investment Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Secure

PROS

I like the group function where the entire team can service clients in real time in a secure manner.

CONS

I find that the search option is a little confusing. Din to realise that one of the Search buttons was for contacts and the other to search within a particular chat.

David

Financial Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

the best software

I never write reviews on anything so this shows how much I love the system and would be lost with out it I set this up for every client

PROS

this system is very easy to use for me and my clients

CONS

there is very little I don't like I would not look to make any changes

Chris

Financial Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Qwil

It’s been easy for clients to adapt to and this always helps as it reflects well on my business overall.

PROS

It is an easy to use app which enables me to message clients in a safe and secure manner.

CONS

There was a fair amount to get to grips with to begin with but it all seems fairly straightforward now.

Reasons for switching to Qwil Messenger

SJP made the decision

Leila

Civic & Social Organization, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

I highly recommend!

PROS

Qwil Messenger is very easy to use and completely secure for businesses

CONS

Qwil Messenger keeps all its promises

Pierre

Financial Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Very impressed!

Very impressed so far! Well worth checking it out.

PROS

Very powerful platform with lots of upgrades on their roadmap makes me confident I'll be able to use Qwil Messenger for years to come. Simple to use, and even more importantly simple to get our partners and customers on-boarded in minutes.

CONS

There are a few options I'd love to see implemented. Thankfully, they're on Qwil's roadmap.

Reasons for switching to Qwil Messenger

Zoom is no longer needed, and Qwil has no time limit on calls. MSFT Teams has continuous issues that are very frustrating at times.

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