Forter

RATING:

4.8

(14)

About Forter

Forter is a fraud prevention and protection solution for digital commerce. Forter provides real-time decisions to help online retailers stop fraud, reduce chargebacks, and approve more transactions from genuine customers. The platform is designed for ecommerce companies across industries, including retail, travel, marketplaces, digital goods, and more. Key features of Forter include identity protection, fraud management, payment optimization, and chargeback recovery. Forter Identity Protection detects fake and duplicate account registration attempts to prevent account takeover fraud and abuse. Forter Fraud Management delivers instant approve/decline decisions to identify and stop fraud while maximizing revenue from good customers. Forter Payment Optimization builds tru...

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Forter Insights
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Forter Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Forter

1 - 5 of 14 Reviews

User Profile

Jenna

Verified reviewer

Retail, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Want to sleep better at night?

Best tech selection I've made. Immediate impact, great team, affordable and reliable. 100% recommend.

PROS

Easy implementationEasy to measure valueincredibly effective

CONS

I wish there were more opportunities to shared decisioning with other tech.

Reason for choosing Forter

charge back forgiveness. experience in similar fields. Great rates.

Reasons for switching to Forter

decisions were not as good and required manual intervention. CS team was not as reliable and didn't care about the low term vision of our partnership. Forter has developed product explicitly for us. They are great partner.

david

Retail, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Forter Makes stopping fraud and policy abuse easy.

From the day we launched it has allowed my team to stop playing catch up to fraud and policy abuse and let us focus on helping our customers.

PROS

The ease of use and responsiveness to business rules.

CONS

I have not yet come across something that has impacted negatively.

Reasons for switching to Forter

Changed BPO and wanted to own the technology stack.

Barry

Electrical/Electronic Manufacturing, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed January 2023

Forter Review

PROS

Forter has always shown a commitment to our customer base and a willinggness to learn from implementation mistakes

Reason for choosing Forter

Forter has always shown a commitment to our customer base and a willinggness to learn from implementation mistakes

Eric

Consumer Goods, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Perfect Match for Our Company

Excellent from sales to integration to support (which we rarely need due to the ease of use of their product)

PROS

Forter was very diligent in making sure they understood our needs during the sales cycle. Their final presentation hit all the marks and that helped us make an easy buy decision when compared to their competitors.Deployment of the solution was also frictionless, from API integration to training of the Forter Porter admin

CONS

that the sales guy we had on the Forter side left the company. He was awesome. But am sure the rest of the sales team is of the same caliber

Reason for choosing Forter

yes

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

A true lifesaver

PROS

Forter has saved us tens of thousands if not hundreds of thousands of dollars. We use to manually guess at fraud checks, but that was not sustainable. Bringing Forter in to automate the process not only freed up our team but saves sales we may have missed and stop any that are suspicious. Forter is invaluable.

CONS

Occasionally transactions that should be allowed are stopped. For example. Our [SENSITIVE CONTENT] was blocked from purchasing while using her company email.

Reason for choosing Forter

Price, features. And service.