Onfido

RATING:

4.7

(28)

About Onfido

Onfido, an Entrust company, helps businesses to build identity verification around their unique needs with an end-to-end, AI powered identity verification solution. We partner with 1,200+ businesses to seamlessly onboard customers at scale while stopping fraud and navigating KYC, AML and other regulatory requirements. The Real Identity Platform contains: Verification Suite. A comprehensive library of verifications – including award-winning document and biometric solutions, trusted data sources, and passive fraud signals. Onfido Studio. A powerful workflow builder that enables businesses to tailor identity verification workflows to meet their unique market and risk requirements, all in a drag-and-drop interface. Atlas AI. Proprietary AI built over 10 years by hundre...

Onfido Pricing

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Onfido Real Identity Platform
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Onfido Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for Onfido

1 - 5 of 28 Reviews

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

very helpful and flexible tool to answer our daily bases.

great tool by a great company. very nice and helpful employees that always assist you with a smile great working methodologies to understand user needs

PROS

great customer support and sales fair negotiations tool function with no downtime

CONS

support from onfido finance team is slow

Reason for choosing Onfido

negotiations fairness and great approach from the sale person [SENSITIVE CONTENT HIDDEN]

Reasons for switching to Onfido

customer support and pricing +onfido flexibility in comparison of GBG

Martin

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Boosted our customer acceptance rates

We switched from an Experian solution to Onfido, and saw an immediate improvement in acceptance rates. This increased revenue while reducing customer support costs.

PROS

It was quick and easy to implement, and customer support is great. Loved the SDKs and the great customer experience when switching from desktop/laptop device to mobile to capture identity documents with a camera, or take a selfie.

CONS

The new Studio workflow product provides the decision-tree that has been missing to date, so there are very few negatives.Might like better accuracy for watchlist screening, as 99% of "consider" results are false negatives, but appreciate this is probably down to the quality of the PEP/Sanctions data available from Government sources.

Reason for choosing Onfido

Price, flexibility, monthly instalments, roadmap.

Reasons for switching to Onfido

Poor acceptance rates, clunky technology, poor customer support, inflexible pricing.

Kagera

Business Supplies and Equipment, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

My Experience With Onfido

PROS

It comes with great authentication solution It is the best for identity management

CONS

With Onfido, it has been amazing. Never experienced issues.

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2023

Reviews

ok

PROS

The service from your people is fantastic

CONS

Slow processing of id documents resulting in some dropoffs

Derrick

Internet, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed May 2020

Onfido not good for startups needing mobile SDK

PROS

Simplicity of the app was amazing and the invitation for users to verify their ID . It was my preferred device until I ask them to allow us to use the mobile SDK .

CONS

Don’t ask them about their Mobile SDK if you are building a mobile app . Things get messy in their terms of use . They want you to pay $10,000 and you loose the money if there is very little users and if you go above the $10,000 then they ask for money . Everything is designed to make them rich. It is not good for start ups

Reason for choosing Onfido

Previously they were good because we didn’t use their SDK so it was a pay as you go contract . Last year when I wanted to switch to their mobile SDK they said I need to deposit money and I loose it if I don’t use all my credit