All YouVerify Reviews

1-22 of 22 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
User Profile

Daniel

Verified reviewer

Outsourcing/Offshoring, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

You Verify Review

PROS

It helped us achieve AML-KYC compliance as well as become compatible with regulations AML and KYC regulations.

CONS

The thorough process that requires completion before a customer is allowed full access to our services

Faseyitan

Financial Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

Easy to use and sophisticated

Lovely service provider with minimal downtime

PROS

There is API integration for all services. The Application UI is friendly and easy to use.

CONS

Expect additional verification and also Image base64 is fixed at client end instead og from source

Reasons for switching to YouVerify

poor API design

Chizoba

Transportation/Trucking/Railroad, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

Improvement

Just fine

PROS

Ease of use and has many identify platforms

CONS

Downtime and lack of notification when the fund is about to be exhausted

Reason for choosing YouVerify

Ease of use and promised that i can be able to verify many ID card formats but that has not been the case.

Reasons for switching to YouVerify

Ease of use, too much downtime, lack of response to complaints and takes long time to fix a problem complained

Vendor Response

Thank you for your feedback and noted some of your suggestions. In the coming weeks, we will deploy upgrades that will address some of your feedbacks. However, the downtime experienced on the data endpoint are due to our third party availability issues.

Replied July 2023

Kurobara

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

My go-to solution for all things KYC

- Well-documented APIs - Easy to integrate with. You can be up and running in 20 minutes- Relatively affordable- Responsive customer support- Stable service

PROS

Youverify makes implementing KYC in your product a breeze. They provide well-documented APIs which are easy to integrate with. They also have SDKs you can utilize to implement features like liveness checks, document capture, and id verification, with a few lines of code.

CONS

Youverify should provide SDKs for mobile applications. Their SDKs only support the web for now.

Joachim

Financial Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2023

Great value for money spent

Overall from sales to onboarding including integration had been a wonderful experience.

PROS

The identity verification and AML features make it a very efficient system for our operations.

CONS

None for now. The user experience has been good snd there’s been few instances of downtime and unplanned outages

Jacob

Financial Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Reliable KYC service provider

PROS

The uptime for the ID service is good and they provide verification services for a variety of Nigerian IDs. Communication with the support team too is also great.The

CONS

None I can think of. I am very pleased with my experience so far and I would highly recommend

Babatunde

Financial Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

Feedback

PROS

Responsive and effective customer service

CONS

None , we have been managed properly by them

Sabur

Retail, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Straight To The Point!

Overall, the experience is awesome from the standpoint of a Technical Product Manager.

PROS

Apart from the fact that it afforded us the opportunity to reduce our onboarding flow, I like the documentation structure and the security around the API Key creation. And again, I like the fact that there’s a controlled permission for the API access.

CONS

I think the API flow implementation should be well documented.

Adebisi

Real Estate, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Ease of Integration

PROS

You verify APIs are very easy to integrate with

CONS

Youverify currently helps me meet all my business needs for identity verification and background check services, so I don't have any features that I dislike about Youverify at the moment.

Aishat

Information Technology and Services, 11-50 employees

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Impeccable Customer Service

Good value for money!

PROS

Youverify's customer support is prompt, courteous, and knowledgeable. They go above and beyond to address queries, providing a smooth and trouble-free experience.

CONS

API documentation could be easier to understand.

Kagera

Business Supplies and Equipment, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

YouVerify - Is Effective and Highly Secure

PROS

It is a great fraud detection solution and comes with amazing security features.

CONS

With YouVerify, never had a problem with this tool.

Harrison

Financial Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Reliable KYC service provider

PROS

Variety of Nigerian ID Great customer support Easy api integration

CONS

None I can think of. I am very pleased with my experience so far and I would highly recommend

Thuan

Financial Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Identity service in YouVerify

User Identity

PROS

We were looking for a User Identity service in Nigeria and YouVerify was exactly what we need. The service is totally exact and the pricing is reasonable.

CONS

I think YouVerify needs to have a post-paid option, we sometimes run out the balance and it's affected our production run too much.

Chukwuemeka

Financial Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Good Product

PROS

Their fast and reliable response. Their prompt customer service too.

CONS

The cost of verifying an identity is high.

Gbemi

Financial Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Best Solution for KYB

PROS

Very easy to integrate and great support team.

CONS

None for now. I am very satisfied with the service at the moment

Esther

Banking, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Best solution for KYC

Efficient customer support team.

PROS

Stable Identity services, great value for money, efficient customer support team.

CONS

No Downloadable feature for KYC Verifications.

Luqman

Utilities, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Smooth

PROS

Data validation feature is very smooth to use.

CONS

The pricing should be reduced and some extra face and ID verification should be implemented.

Kingsley

Financial Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

The best alternative

Great experience

PROS

The techstack is the simplest and easiest and most affordable

CONS

Some products being developed should be fast tracked

Omowumi

Import and Export, 2-10 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Great

PROS

Audit, verification check. Yes it was easy.

CONS

None I can think of right now. Great product.

Oluwatomisin

Financial Services, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed July 2023

Customer service

PROS

Easy to use and integration was seamless

CONS

Poor customer service, the support teams need to be relaxed when discussing with clients

Vendor Response

Hi Oluwatomisin, Thank you for taking the time to leave us a review. We appreciate your feedback, both positive and negative. We're glad to hear that you found our product easy to use and that the integration was seamless. We're always working to improve our customer service, and we're sorry to hear that you had a negative experience. We understand that you're looking for a more relaxed customer service experience. We'll take your feedback into account and work to improve the way our support team interacts with our customers. In the meantime, we'd like to offer you some credit as a gesture of goodwill. We hope you'll give us another chance to show you how much we value your business. Please don't hesitate to contact us if you have any further questions or concerns. Your Sincerely, Youverify

Replied August 2023

Chiamaka

Information Technology and Services, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed July 2023

Not Impressed

PROS

It's easy to verify NIN, seamless I must say.

CONS

Now takes three weeks to get a verification done.Agents do not take proper pictures of the address.

Reasons for switching to YouVerify

I guess I'm switching back to where I came from.

Abdulazeez

Financial Services, 501-1,000 employees

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Best solution for Fraud Detection

It's been good so far

PROS

Downtimes are rareReal time verification And quick response from customer support team

CONS

None. Experience so far has been good so far

Showing 1 - 22 of 22 Reviews