It’s easy to use and the clients really like it. Lots of functions are automated

It’s missing some good features that could make it really great and much easier for the business and clients.

Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and of working for us. Staff are perceived as more professional, feel more professional, and provide an overall better client experience. Clients and staff benefit, business makes more money, I personally am free to work from anywhere I like due to full time access via the cloud, and I now take month long holidays instead of being tied to the premises.

The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature.

Needs a strong set of reporting filters added to enable segmented marketing.

My background in using booking systems: 6 years at my own practice, using Genbook, Vagaro, Booker, MindBody, Timely, and about 15 test drives of other programs. Timely Pros: - Clean - Responsive - POS system is nice - Invoicing is nice - Easy to use backend - Easy to use frontend - my clients loved it - Reports are easy to read, and nice graphs - SMS and email reminders worked great - Inexpensive Timely Cons: - Poor development - new items get the basics, and they do not move forward with improvements on an item until way down the road, or never. Gift certificates are a huge part of the salon and spa industry, let alone a ton of other industries, and what started out to be great, has never once seen a correction to its use. 3, no, 6, no, errr 9 months since the release of their gift certificates (vouchers) and not one correction on its use, not one suggested improvement from the community of Timely users. Why? I can't answer that, though I wish I had an answer. - Community suggestions can take some time to get implemented, or never. Very slow on development. They ask for suggestions, but never a resolve. - Client data doesn't always go in so smoothly (my export revealed a ton more issues than I ever thought I had) - Poor support on add-ons (Xero, Quickbooks). Basically, do it yourself. My wife never could get an answer to some of her questions on why some invoices were never connected. I figured if they allowed the connection they knew something about the other programs... If you need a basic system, then use this. I guess I was lead to believe it would be better sooner than much, much later. If you have a studio, a business where gift certificates mean a lot to your business, fork out some extra money to a much more involved system. Mindbody has it, but extremely poor customer service is hell to work with. Booker, for us, is our answer. It was our first, and now last, as they improved on a lot in 4.5 years.

The best system we have found for ease of use and the reports are great to help keep stylists/therapists on track.

We particularly love the ease of use for both staff and clients. The reports are great, perfect to help keep the business on track.

we can find it tricky with refunds and credits on account.

It is a super great app and gathers all data you need

We used this to track projects that employees said were taking to much of their time. We were able to see how much time was actually spent on projects

I had a hard time using it with IOS but worked amazing with windows

I like Timely and appreciate efficacy of use

Easy of use, friendly customer supports and education

Need for more hands on training opportunities

Easy to set up, easy for clients to use

Takes a while to set up at the start, calendar syncing took a while to sync at the start also

My experience with Timely has been a beautiful progressive one. I’ve enjoyed watching, timely’s growth. I’ve enjoyed watching my growth professionally and personally with Timely.

Timely has no nonsense features and it’s very simple and easy to use. Attention to detail and the ever HELPFUL, question mark icon ? But also the back up supportive communication Timely is Professional in all aspects.

Timely is a complete computer orientated database, so there’s no bells and whistles and hairy, fairy flowery stuff for my hairdressing industry

Very good software. You track all your tasks, all your windows. But then, it's quite possible to forget to turn it off. Plus, it would be nice to add an invoice delivery function.

Great for keeping track of the time you spend working. Plan and be alerted. When you're a freelancer like me, you don't have to waste time writing time reports.

I think all this data generated by the software can be used to develop other, cooler features. For example, it could be used to issue invoices directly when working at an hourly rate.

The ability to send automatic reminders to my clients has greatly improved timeliness and reduced last minute cancellations. Also, the service and product recommendation feature has helped increase my income by offering personalized suggestions to my customers.

I can't believe how it has revolutionized my business! What I like the most is its magnificent and customizable calendar. It's so easy to use and puts me in complete control of the customer experience! I no longer have to deal with those old paper booking methods, everything is digitized and impeccably organized!

My least favorite thing is that it can be a bit tricky to set up at times. Being a low-tech person, it took me a bit of time to understand all the features and customize the software to my specific needs.

Daily salon life is just easier with TIMELY. TIMELY does everything the larger brands do but at a tenth of the price. Daily, monthly and yearly salon management is a breeze with TIMELY. Clients love the ease of online booking. No need to download buggy apps. Clients are loving the reminder sms. I was a long term MINDBODY user and can't believe I stayed so long using an over priced buggy system because I just didn't know TIMELY existed. Best business decision I've made in the last 5 years is making the change to TIMELY.

After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular. I was happy with MINDBODY to a degree but now I'm using TIMELY I understand just what I was missing out on. The timely team do everything to make the implementation of their product as hassle free as possible. You always get to email the same support person who is completely familiar with your situation. I have integrated the software into my website and my clients are loving it. The feedback at this stage is 100% in favour of TIMELY. I don't have a computer in the salon and am able to do everything from my Android phone without having to download some buggy app. Client management and reporting is a breeze and has so many ways of breaking down your business's progress. The integration of MailChimp, POS and taxation programs make it a spectacular platform for promotions, financial management and my accountant loves how easy it makes my monthly closeout. Interested to see what TIMELY build into the system in the future!

Only available in English. Not all pages are phone screen optimised. No telephone contact available with tech support.... Sometime emails just suck!

I've used timely for a while, fantastic until you discover another system, I was happy with Timely until my wee map icon would not take me to Google (app) maps a bit of a bugger when you're a mobile service provider and need fast easy effective solutions, today I just discovered the solution to my problem, that's after asking Timely customer service for help, got the stock standard replies plus all the team have tried to solve the issue! the answer was simple I would have expected all the Timely peeps would have solved that one! & by the way, the problem was not a Timely one but you did not go that wee bit further to help me so after a few weeks, i went searching for another system found & set more tried them both (and a few others. very good on par with Timely but found a different program and I am now very happy. As a mobile service provider, when I receive a phone call within 60 seconds I need to key in my clients details & book their job, the map thing, is also a must I don't need to be typing in addresses into google maps, a lot of the time my Timely invoices were not syncing with xero, so i switched to a competitor and gave the log in details to my book keeper and happy days, i can now send automated requests for reviews with using a outside system, i can tag my clients and search them this allows me to send reminders vouchers discounts easier than the Timely set up. The overall cost for me does not matter all of the systems are within coooeee of each other so thats not an issue. thanks Timely peeps

easy to set up and use

lacks functionality

Excellent product and features that are at a very reasonable price. The software offers more features that we don't utilize just yet, but may in the near future.

Integration with our current process and systems was easy. It actually made it more efficient. It is user-friendly and employees/clients find it to be "high-tech"

Sometimes the software lags (rarely) and requires us to stop and refresh/restart the program. The cost is reasonable but we wish it was slightly cheaper.

Ease of calendar and booking system..

Reports are not clear and precise. Too expensive if want to add another column for led lounge. No room allocation.

The thing I loved the most is that Timely will provide an invoice for tax purposes and to send to customers if need be. Setting up in general was fun and easy, definitely cut my time down in half.

I would love Timely even more if I could add pictures of my work under my services when are booking so they know exactly what to book. I also wish the add ons didn’t have to be in a separate category and was listed under the service for easy add on.

We are a health and wellness business specializing in massage therapy and corrective exercise. We were at one time using a server/client software that served as a scheduling and POS system. The software was expensive annually, had hefty monthly fees for features that should have been included. The features it did have were poorly implemented and pieced together. Customers voiced their concerns and opinions regarding our checkout and scheduling processes. Moving to timely was a move to streamline and create efficiencies. It was also to reduce overhead and hardware maintenance. The move to Timely has brought some great features to both our staff and clients. We've have nothing but positive feedback.

The simplicity of the user experience is great. Clean UI allows for quick and easy scheduling and checkouts. Clients love the online appointment booking. Paying during the online booking has been a positive experience. Our staff enjoys the mobile remote access and notifications when appointments are booked. We also enjoy the continued support and enhancements being made to deepen the software.

If there is one feature we could get, it would be an integrated POS. With that said, we currently use Square and it's working fabulously.

Fantastic & the team are always really helpful

Amazing booking system Which has massively reduced the amount of time spent dealing with client enquiries. Our clients find it easy to use and are able to find out relevant information such as services offered, pricing & availability

Consult forms are not simple to set up, more templates for the beauty industry would be helpful as aimed more at hairdressers

I think the quality was excellent. It was on the more expensive side but I guess you get what you pay for.

I found it easy to use and had all the features you could need.

I didn't like that it was developed in the US, and I'm in Australia so I have now found a local product to use/support

Great software, easy to use and helps the everyday running of the salon run smoothly....

I fine timely most beneficial for my company.most of all I find it easy to use and saves me alot of time in everyday tasks....

The only thing I can think of that could be beneficial to add would be more options under the reoccurring appointment option

I have saved myself a lot of money since changing to an online service provider. I am really happy with the rapid response to questions or any problems I may have through the email service. It's great that things are simple to use not over complicated.

What I like most is the easy access to all my bookings etc whether I be at work at home or out having a coffee.

Not sure whether its my computer being older or internet connection sometimes I find the selection you make e.g. service you have chosen wont appear and you have to re click it a couple of times before it will select. I think there was also something with the voucher set up when some body buys a voucher it would be good if there were some kind of tracking or code for every voucher sold as we manually keep track with expiry dates and voucher numbers in a book.

I love the ease of use with Timely as I am not very good with computers and technology so I find the system pretty easy to navigate and work out

I would like a loyalty scheme to be available. Some things are o my available to higher levels and as I am a sole trader I am on the bottom level

Their customer support is amazing, which I have only had to use 2x, they are that good! To have your calendar access anytime anywhere on any device, who wouldnt love it!! And with the ability to send text reminders to our customers phones has cut down on missed appointments drastically! This service is a must for our family owned business. Wouldn't do without it!!

The price is perfect, and with all that they offer -- Id expect to pay much more. I love the services and accessability of the gettimely calendar. And if theres a problem, they are all over it right away. Cant say enough good things about them!

I wish that it was also an ap that I could put on my phone and devices, that way I wouldnt have to get onto the internet just to check the calendar, but its pretty perfect as it is. :)

I'm loving my experience with Timely. It does everything I need it to pretty much. I gave it 4 out of 5 for features & functionality as there is always room for improvement with everything. I do wish I could phone for support sometimes but they really are so fast at getting back to me via email that it doesn't seem to be a problem. Definitely love it for the cost of the program which is the main selling point for me. If I had to pay more I might look for something that has phone support and someone to come and teach me personally, but with this, I didn't really need that for the size of my business. Most of my clients really comment how much they love the online booking and how easy it is to use. Some say they couldn't figure it out but admit they struggle with things like that. Some clients do have trouble rescheduling their appointment and get confused so will call the salon instead. The main thing I wish I had more freedom with is the number of characters I have to use for confirmation and reminder text messaging. Also, I wish when clients made their appointment online they would receive an email saying their appointment has been made successfully without my having to make the setting automatically confirm their appointment on making it. The reason is because when it is automatically confirmed, I have to manually change all the appointments to pencilled in, if I want clients to receive a confirmation SMS a day or so before their actual appointment, otherwise they can only receive a reminder SMS which doesn't automatically ask them to answer Y or N if they are coming. When clients don't receive any kind of email when they make their online booking they worry it wasn't made successfully so I keep they setting as automatically confirmed. I hope that makes sense.

Been using Timely for a while now for my personal training business and it's by far the best booking and invoicing system I have come across! I have tried other systems but they were either too complex, unsuitable for my business needs or extremely slow. I love how it sync's to MYOB too, saves so much time; but the stand out feature for me, which sets it apart from any other system, is the customer service you receive. No question goes unanswered and their response time is quick. They treat you as a person, and not a number. Timely has grown since I first started using it, newer and better features are always being added and built upon, and throughout this time their exceptional customer service has remained as brilliant as ever. Thanks guys, keep up the good work!

Ease of use Features Customer service Speed (no lagging) Price