Chariot

RATING:

4.9

Overview

About Chariot

Chariot is a modern CRM and operations software tailor-made to help moving companies to manage their entire business more efficiently. How is Chariot different? (1) it's easy-to-use and works on-the-go, (2) our features can adapt to your unique processes, (3) our NYC-based engineers relentlessly improve the product every day, and (4) we go above and beyond for every customer. Schedule a demo with us to see the difference.

Chariot Pricing

Free trial:

Not Available

Free version:

Not Available

Chariot Reviews

Overall Rating

4.9

Ratings Breakdown

(30)

(2)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

Most Helpful Reviews for Chariot

1 - 5 of 32 Reviews

Read All 32 Reviews

Tim

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed March 2024

Team Chariot!!!

Couldn't be happier with choosing Chariot for out CRM. My office staff loves the streamlined system, which ultimately creates more time for us to take care of day to day operations. Field employees love the crew software being user friendly with slim to no flaws.

PROS

I love that Chariot has made us feel like a VIP from day one. Merchant Support supersedes all expectations.

CONS

I know this is something currently in the works, but more more filtering settings with current reporting/analytics.

Reasons for switching to Chariot

Chariot's platform is a lot more customizable. Merchant Support is a lot more punctual.

Alex

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2023

Great value and huge advantage for our company

Amazing overall experience. They really help our company and we happily recommend them.

PROS

Chariot helps us, not only to manage our daily schedule, but to manage and communicate with our clients. We love how easy it is to send a client our estimate and have them agree to our terms and conditions. If we ever have a problem, the customer service is the best! We know we can talk to a real person who understands us and wants to help us.

CONS

It is a lot to learn to completely get all the benefits of Chariot. It is highly worth it though.

Reason for choosing Chariot

The customer service. This was always the deciding factor for us.

Reasons for switching to Chariot

Wanted better customer service for the money we were paying. The costs was exactly the same at the time.

Vendor Response

Thank you Alex! From the first time we spoke it's been a pleasure to work with you and we're excited to support your business for a long time to come.

Replied December 2023

Stephanie

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed September 2023

Chariot Review by Action Moving

Great people to work with! Very friendly and accommodating.

PROS

The Chariot team is are more than willing to customize the software to your needs. They will work hard to understand your needs and get you what you want in your software.

CONS

Too many clicks to get around to book and print out paperwork.

Reason for choosing Chariot

I liked the product lay out more. It seemed easier to navigate. I liked that they would listen to our needs and make it happen.

Reasons for switching to Chariot

No longer an agent for Atlas

Vendor Response

Thanks so much for your review! It's been a pleasure to support you and your team. Let's see what we can do to address your concerns around clicking -- making every action in Chariot fast and simple is always a priority!

Replied November 2023

Blake

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed January 2024

Always responsive! Always progressing!

I am a very satisfied customer and I'm confident the benefits will keep growing.

PROS

Biggest pro is the outstanding customer service, responsiveness, and their dedication to continually improve the experience for everyone who uses the software. Also, the increased efficiency for office and field employees.

CONS

Only hard part was getting acclimated to a new system and training employees. This would be the same for switching to almost any new CRM system.

Reasons for switching to Chariot

Efficiency for office and field employees and the attentive customer service.

Logan

Logistics and Supply Chain, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed September 2023

Best Decision

Chariot has been one of the best decisions we have made in our company. They work with us, provide AMAZING service, and are always available. [sensitive content hidden] and his team are doing great work over there and any moving company would b smart to switch and use their platform.

PROS

The responsiveness of their entire team. They are always available and always problem solving for us.

CONS

To be honest, there is not anything I don't like about Chariot.

Reason for choosing Chariot

The personality of [sensitive content hidden] and his team. We were also thrilled with how easy to use Chariot is.

Reasons for switching to Chariot

Super move just was not receptive to us.

Vendor Response

Thank you so much for the review! We're excited to partner for years to come and rapidly keep improving our product and service along the way!

Replied October 2023

Read All 32 Reviews