Dispatch

RATING:

4.5

(6)
Overview

About Dispatch

Dispatch Connect is a delivery management solution that enables businesses to optimize routes, control costs, and optimize customer satisfaction. With this platform, users can efficiently route, track, and manage their deliveries via a unified portal. Designed to cater to various industries such as healthcare, food service, and industrial trades, Dispatch Connect offers a range of features including recipient notifications, real-time driver ETAs, and delivery insights. It provides visibility and control over the entire delivery process, ensuring a seamless and efficient operation. Additionally, Dispatch Connect provides additional functionalities like recipient notifications, route visualization, and bulk order imports, allowing businesses to streamline their delivery ...

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Dispatch Connect scheduling delivery
Slide 1 of 5

Dispatch Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4

Value for money

4

Functionality

5

Most Helpful Reviews for Dispatch

6 Reviews

TOM

Paper & Forest Products, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

COMPANY REVIEW

EXCELLENT TIME AND CUSTOMER SERVICE PRICING VERY COMPETTITIVE

PROS

RELIABILTY & PROOF OF DELIVERY REQUIREMENTS PERFECT

CONS

NO PROBLEMS WITH DISPATCH FOR TWO YEARS BILLING IS WELL DONE

Barbie

Construction, 5,001-10,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Dependable and fast

I have been using Dispatch for years and even when our division office changed locations pretty drastically, Dispatch was able to service us several times a week.

PROS

I like the ease of placing an order and having all the tracking, receipts and commonly used locations in one place. Also the drivers are dependable, friendly and fast.

CONS

Nothing at all! I can't think of one negative aspect of Dispatch!

Tara

Chemicals, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed April 2024

Good if you only have 1 quick stop

My overall opinion of this company is that the concept is a good one. It allows a number of jobs for independent people to be able to fill at their will, However the proper execution has not been achieved and they don't seem to want to improve on it and work with the customers on their individual needs. Due to the lack of will from this company to acknowledge and address my concerns I will not be utilizing this service in the future I cannot support a company that does not work to serve its customers.

PROS

It is somewhat like Uber Eats to me. You enter your order and a driver selects it picks it up and delivers it. It is quick and convenient.

CONS

I would not at all recommend if you have multiple stops you want to put on the order. After so much time of the driver being at the location loading they add "wait fees" in spite of the fact that the driver has not waited it is actually counting the load time. When the drivers arrive at my location I ask them what order they are going to deliver the stops in and help them load in that order. They are in and out in the fastest way possible yet I cannot get the Accounting Dept. to stop charging me this fee. I cannot even get a response to my emails sent to Customer Service. On top of that they only gave us Net 10 terms. I asked for Net 30 terms since I have to keep asking them to remove the "wait fees", Wait for this to happen then send it to my Corporate location before they can be paid and they cant even do that. So basically there is no resolution to this problem. My biggest problem with this company is the Billing and Customer Service.

Austin

Environmental Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Best Delivery Service Available

Best Service around! They are wonderful people and a great company

PROS

Monitoring Deliveries for my customers Customer Service has always been perfect Drivers are great in my area

CONS

Nothing Love Dispatch and everything this company has to offer for our business

andrew

Consumer Services, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2024

Good service for a decent price

PROS

Able to set up future deliveries for anticipated needs. That takes the guess work out of figuring out how am i going to get something delivered at a specific time

CONS

Customer service needs improvement. It is not an easy task to speak to someone regarding concerns with my order.

Rose

Marketing and Advertising, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Pleased with Dispatch

PROS

WE like the ease of setting up a delivery. The drivers are always prompt and professional. Communication is easy

CONS

from time to time prices seem alot higher than normal

Reasons for switching to Dispatch

Better service and professional drivers. Always prompt and dependable

6 Reviews