GPS Trackit
About GPS Trackit
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GPS Trackit Pricing
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Most Helpful Reviews for GPS Trackit
1 - 5 of 281 Reviews
Loaiy
Transportation/Trucking/Railroad, 11 - 50 employees
Used unspecified
OVERALL RATING:
5
Reviewed November 2023
GPS Trackit is Easy To Use
Bobby
Verified reviewer
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
customer service has be great.
tracking ease and over all help with maintenance and mileage
PROSi like that we can track each truck with ease from our phone and computers. also it is going to help accounting with keeping up with miles traveled and fuel used
CONSa little difficult to grasp for start up i still have a lot to learn about setting up and the trainers go at a fast paced.
Vendor Response
Thanks so much for the review, Bobby! We¿re thrilled to hear that our software is improving your fleet management experience¿please let us know if you end up seeing that difference in your accounting operations! If you ever require any assistance, please feel free to reach out anytime at (866) 320-5810.
Replied July 2018
Darcy
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2024
Tracking Review
cant find what forms/info i need. the website was completely changes and now i cant find what i need.
CONSchanging the website didnt help anyone. everything is so hard to find now.
Vendor Response
Hi Darcy, Thank you for taking the time to share your feedback. We will have our customer support team reach out to you regarding the issues you're facing with the platform. We apologize for the inconvenience it's caused you. Our team is here to help 24/7! Best Regards, GPS Trackit Support Team
Replied January 2024
Xavier
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2018
A simple solution to ELD with no contracts, but lacks good quality tech support & customer service.
Simple installation, plug and play, no contracts which allows the ability to search for other options or at least wait until the bigger companies ie Feetmatics & Omnitracks remove their contracts.
CONSTech support is horrible. They always blame the user for errors. Equipment software needs to be updated frequently otherwise your driver will someone how find a way to place them in violation. The system has even send us a message to switch to paper logs on more then one occasion. There are times when the unit does not switch automatically to drive mode and the driver needs to manually do so, or vise versa. Mileage is sometimes not recorded automatically and in one occasion nothing at all from one state to the other. This is supposed to be done automatically by the system, yet the driver is at fault according to tech support. There is no accountability from their support system, their reply is always vague. Wait time to get a hold of someone is on average 20-45min wait. If you are in East Coast you must wait until they are open since they are in West Coast. If you are a 24Hr Company then you are screwed, they told us they are switching to a 24Hr Support in March but we still waiting on it. If you send an email or leave a voice message about an error or issue it will take about a day or two for someone to reply letting you know they are looking into it. Hope they fix this otherwise we jumping ship. Overall I'm disappointed in choosing this company and regretful to have put our company onboard one that doesn't have they stuff together.
Vendor Response
Hi Xavier, Please allow us to express our apologies for the inconvenience you have experienced. While the FMCSA is responsible for enforcing the ELD mandate, it¿s up to drivers and providers to navigate the many complicated aspects of the ELD rule. The wait times you describe reflect this¿with so many drivers needing ELD support, our phones have been busy as of late! To combat this and provide the best customer experience possible, we are actively augmenting our Tech Support team to meet the needs of our users¿especially those affected by the ELD Mandate. We are on schedule to have this support available 24/7! Many of our ELD users have found our ELD Video Library to be very helpful! We update it regularly to stay current with FMCSA regulations and, by popular demand, have recently added Spanish subtitles to all our videos: http://bit.ly/2p9LGHG Our Director of Customer Service will be reaching out to you to discuss how we can ensure a better experience moving forward.
Replied March 2018
Amanda
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
GPS Review
GPS Trackit is a great platform to help manage large or small fleets. The website and app are easy to use and very user-friendly. Install of the units is a breeze. 10/10 would recommend this company for all of your GPS needs.
CONSWe do not have any cons to this product.
Vendor Response
Hi Amanda, Thank you for taking the time to leave us such a fantastic review! We're so happy to hear that our platform has helped you manage your fleet and all your GPS needs. If you ever need anything, our 24/7 support team is here to help. We appreciate your positive feedback. Thanks for being a GPS Trackit customer! Best Regards, GPS Trackit Support Team
Replied January 2024