PakLog

RATING:

4.6

(5)
Overview

About PakLog

PakLog is a mailroom and delivery management solution designed for private and corporate mailrooms, mail and parcel centers, residential concierge and university housing associations. Organizations can maintain records, conduct audits, manage inbound deliveries and notify customers via texts or emails.

PakLog Pricing

Starting price: 

$353.00 one time

Free trial: 

Available

Free version: 

Not Available

PakLog package tracking

PakLog Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for PakLog

5 Reviews

Brett

Retail, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

This software is the best that I have seen

I use the software every day for checking in packages and checking out packages. A learning customers that they have packages available. My customers love it.

PROS

This software is the best that I have seen. Before purchasing this software I’ve researched what is available. I purchased the software and say it’s the best money I’ve ever spent. I love it

CONS

There are times when the updates are hard. But their customer service is great.

Reason for choosing PakLog

For the cost of this product it gave me what I needed to make my customers happy.

Vendor Response

Thank you for your review. We are improving our update process.

Replied May 2022

Mario

Consumer Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2020

Suggested Improvements

We receive mail and packages for clients on a daily basis. We process hundreds of packages daily. Paklog is essential for our operation, and we are truly dependent on it to work properly everyday.

PROS

Once the package is setup correctly, users don't have difficulty in learning the registering and delivery process. Finding all packages for a client is easy and fast. Adding computers to register or deliver is now very easy.

CONS

Backups are sent to a directory inside the computer that houses the database, without option to send it elsewhere. Poor customization of label printing. Not all labels have to be the self sealing type. Too many steps to confirm receiving a package and printing a label. Clearing the database for old packages is awkward and it doesn't give you confirmation on anything. No custom fields to add data such as storage cost.

Vendor Response

Thank you for your valuable input. We strive to improve our software to meet all our customers requests.

Replied August 2020

Victoria

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2018

Simple, effective.

PROS

I liked that we didn't have to manually search for packages, mail any longer. Everything was easily scanned within the system.

CONS

There have been times I've noticed the system would glitch. Some date would suddenly become lost and we have no idea why.

Vendor Response

Thank you for your review. We have Free Support so please call us anything at our support line at 800 619 1622. Our support team will be happy to try to help resolve any issues you might have with the system. Also we are always looking to improve the product so any suggestions on what improvements would help us greatly.

Replied March 2018

Sally

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Long-time user (20 years!)

Love the software

PROS

Easy to use; Can easily & quickly search history; No annual subscription fees!

CONS

When PakLog times out, it does NOT automatically refresh to the log-in page. So you cannot tell whether you are logged in or not. So you think you can do a search in PakLog thinking you are still logged in. When you enter the search, PakLog looks like it took your command but after a few seconds later PakLog kicks you out to the sign in page. This happens often on a daily basis. LOL!

Reason for choosing PakLog

No monthly or annual subscription fees.

Diego

Package/Freight Delivery, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Best software

PROS

Everything in this software it's accurate for our business q

CONS

Phone app to get inventory in real time. Everywhere

Vendor Response

We appreciate your support and review.

Replied March 2022

5 Reviews