Parcel Tracker Mailroom

RATING:

4.8

(151)

About Parcel Tracker Mailroom

Parcel Tracker is a cloud-based mailroom management solution that helps businesses manage incoming and outgoing packages. The platform allows users to scan the names or barcodes of incoming parcels, categorize them by the recipient and send notifications to clients automatically. When all of the packages have been scanned, users can create accountability by making sure that they are turned in properly, with signatures or pictures at pickup/drop-off. Additionally, clients can also collect packages by scanning QR codes associated with the emailed labels, which will help conform to social distancing rules and enable contactless collections. Parcel Tracker also helps users create parcel management reports for their SLAs and then analyze the data to improve operations. Pric...

Parcel Tracker Mailroom Pricing

Pricing is available on a monthly subscription basis, starting from $30 based on the building size.

Starting price: 

$130.00 per month

Free trial: 

Available

Free version: 

Not Available

Parcel Tracker recipient signature
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Parcel Tracker Mailroom Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Parcel Tracker Mailroom

1 - 5 of 151 Reviews

User Profile

Răzvan

Verified reviewer

Financial Services, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Faster parcels means happier me

PROS

Since our reception upgraded to the parcel tracker service, everything is now instant. It saves so much time and the concierge is now offering the parcels as soon as they arrive. It used to take a couple of hours “for processing” and now I get a notification and I have my parcels. I am really grateful parcel tracker exists in our life.

CONS

The integration was seamless, concierge was really happy to use it and transition was easy. I can’t wait to see what’s next.

Greg

Real Estate, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

The Mail Room Game Changer...

Our experience has been great. The team behind Parcel Tracker have been a pleasure to work with and are the sort of open-minded individuals who take the time to understand what our specific needs are. They are also incredibly efficient in handling any issues when they arise, implementing quick fixes with no need for follow-up.

PROS

This software has completely streamlined our process, freeing up time for our front-of-house teams, as well as providing our residents with a quick and easy parcel collection process. It is very intuitive meaning it can be implemented and trained out quickly with little disruption to daily operational processes.

CONS

There isn't anything I dislike, however there is probably scope for additional tools... But I know Deepfinity are already looking at these.

Reason for choosing Parcel Tracker Mailroom

Other solutions were considered, but they lacked the technological infrastructure when compared to Parcel Tracker. The team behind Parcel Tracker also demonstrated a number of attributes that meant they were the sort of company we wanted to partner with, namely: they're a forward thinking company with an entrepreneurial streak married with sector understanding and professionalism.

Vendor Response

Thank you for the great feedback. We'll keep you posted as our new tools come out!

Replied November 2020

Queenly

Primary/Secondary Education, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2021

Community Assistant

My overall experience with Parcel Tracker is that it’s easy to use but I believe that a K use some improvements

PROS

Well I like about the software the most is that It keeps you up-to-date letting you know how many packages you have in the system and how many packages you have logged out

CONS

What At least like the most is that it sometime doesn’t always look at the packages correctly, when you scan the QR code.

Reasons for switching to Parcel Tracker Mailroom

The cost

Angus

Information Technology and Services, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Essential for managing student parcels

PROS

Quick scanning of parcels in a busy mailroom. Easy notification email system for collections.

CONS

Syncing between different ipads and computers could be improved.

Reason for choosing Parcel Tracker Mailroom

User interface and better pricing model

Fraser

Higher Education, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Effective and user friendly

Very pleased with this product. We receive thousands of parcels each year and the time saved by only requiring to take a picture of the address or barcode rather than typing in the details into a system is huge. The user interface is intuitive and very easy to use and we haven't encountered any issues to be concerned about.

PROS

Great friendly and easy to use user interfaceEasy setup and configuration Reasonable costSmart technology at reading names and addresses from picturesMuch quicker to use than other tried parceling solutionsEffective at removing old data to comply with data retention policies

CONS

Haven't encountered many so far. We've had a syncing issue once with the data showing on different devices but that was rare.

Reasons for switching to Parcel Tracker Mailroom

Parcel Tracker has the ability to pick up the recipients details by taking a picture of the name and address or the barcode. Such a massive timesaving when dealing with thousands of parcels.