Reduction of call handle time. No need to be on the phones typing info in any longer. This software is so easy to use we train live instead of spending time side jacking.

User friendly and super easy to use. This was a difficult transition for our staff to leave the old company but once they spent a few minutes acclimating to the new software they loved it.

We've chosen not to use as our main platform because it would be more difficult to use than Beacon.

I like how easy it is to complete the invoicing and submitting it. It's also easy for drivers to use and learn. Agero streamlined with Swoop when they merged, and it's been trickyat times to operate.

I do not like that there is no notifications on the app like there is on the desktop dashboard. Swoop requires phone calls for anything, which almost makes the online cancel and GOA options moot points. There is no option to communicate back and forth on the assignments, and updating items are very hard because some things will not update.

I honestly would recommend this system

Theres a free trial which is great i guess but in my opinion, the whole system should be free. It lacks in so many areas its hard to believe some people are paying for the service.

The only good thing i found about using the system is its quite user friendly, however the system itself does not support alot of my towing needs.