All SMASHINGLOGO Reviews
1-25 of 286 Reviews
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dr Rafał
Verified reviewer
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
besto logo service ever had
customer support is great, contact is quick & they are helpful
CONSsome more customization of logo after the purchase would be nice
Vendor Response
Hi there, thank you for your feedback in form of this great review. We're glad that we could quickly help you with your request.
Replied June 2022
Garry
Construction, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
What an amazing company to use for logo design
Such an easy way to get the logo you always wanted. Such a friendly and helpful service would definitely recommend to other businesses looking to create the perfect logo at reasonable price. Thank you
PROSTo the point Very creative Good value for money Friendly service Quality logos
CONSCan’t fault it in any way From creation to completion
Reasons for switching to SMASHINGLOGO
Was looking for a different kind of logo and came across your website put in what I wanted and some great designs came up.
Vendor Response
Hi Garry, thank you very much for your review. We appreciate, you taking the time to write it. We are glad to have you as a happy customer...
Replied September 2020
Alicia
Retail, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed November 2021
Does customer service exist?
I liked that I actually found a logo that was exactly as we were picturing. It was reasonably easy to use. and we were quite happy with what we received.
CONSI didn't get the email with the logo. I've contacted support via the website contact form about 3 times and emailed directly from my email address twice and haven't had a response. and no, its NOT in junk as I've been checking it every day. I'm wanting a more complex custom design done as per the website says as I can't the the current one without it and no one will contact me. I am now looking at going elsewhere with a refund.
Vendor Response
Hi Alicia, sorry that you got that impression. We actually replied right after you reached out to us but it seems like you did not receive our response. We already reached out to you again and saw that your email address was not found, is inactive or misconfigured.
Replied November 2021
Paul
Arts and Crafts, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Awesome service
A flawless service from smashinglogo. [sensitive content hidden] has been answering my queries all morning, and was extremely helpful. Wouldnt hesitate to recommend them.
CONSNone whatsoever, I have nothing negative to add.
Vendor Response
Hi Paul, thank you for letting us know! It's very much appreciated. We're glad that our customer service answered all of your questions. I'll let them know!
Replied February 2024
Jo Ann
Leisure, Travel & Tourism, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Designing my Logo
Excellent, the cost was within my budget, I get to make minor changes when needed without additional cost, and their customer service is beyond my expections.
PROSIt was easy and their customer service is excellent!
CONSThere was nothing to dislike. There was nothing to dislike
Reason for choosing SMASHINGLOGO
The price was attractive
Vendor Response
Hi Jo Ann, thanks again for your purchase and also that you left us this great review... We're glad you liked the process of creating your logo and also we could convince with our customer service.
Replied July 2023
Michel
Religious Institutions, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Impressive work ethic
Customer satisfaction is how is should be done, Smashinglogo just hut the mark.
PROSThe customer support and flexibility the company have as a policy. They are the once’s that goes the extra mile.
CONSI do not have an idea what to tell here. Because I was so blessed by there support after many years.
Vendor Response
Hi Michel, it's really nice to get feedback like this. We're glad our customer support made the great impression on you. I'll let them know...
Replied July 2023
Chessie
Cosmetics, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2023
Excellent Service
Customer service is great! They respond quickly & always are willing to assist.
PROSEasy to create! Great options to choose from & all the files needed to use the logo.
CONSOnly thing I wish I could do is move the words and graphic around manually.
Vendor Response
Hi Chessie, thank you for your feedback! We're really happy to hear that you liked our service and it was easy for you to create your logo.
Replied November 2023
Meghan
Mental Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Unique and awesome options
I love it, and bought the highest level package so I can get a discount on future logos, because I know I’ll want to use it again!
PROSI had played with some other free logo programs in the past, and the designs, fonts, and particularly the iconography from SmashingLogo was far superior - and perfect for creating a logo that I feel really aligns with my vision for my brand. I had a lot of fun playing with different options until I settled on the right one for me, and I absolutely adore it!
CONSI wish the colors within the gradients were editable, and also that - once purchase is complete - you are told where to find your fonts. I had some trouble with finding my exact font.
Vendor Response
Hi Meghan, great review ... thank you for that! Wow ... you're already convinced that you will use our website again in the future. That's really great! Thank you.
Replied December 2023
Dina
Apparel & Fashion, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Customer Support
I reached out to customer support regarding a design issue that I was having and was met with a prompt response by Dominik, who not only resolved my issue but went above and beyond in doing so. Thank you so much for making my life easier.
CONSThe only "issue" I came up against required me to contact customer support and it was resolved immediately.
Vendor Response
Hi Dina, thank you for commenting on your experience with us, including your interaction with our customer support. I will let them know that you were very happy with them :)
Replied January 2024
Tanya
Alternative Medicine, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Easy logo
Amazing! Prompt response to messages also
PROSEase of use and able to adjust when needed
CONSNothing that I don’t like to be honest very happy
Vendor Response
Hi Tanya, thank you for documenting your experience with Smashing Logo in form of this review. It's very much appreciated! No issues when you created your logo ... that's what we like. Very good!
Replied January 2024
Norman
Alternative Dispute Resolution, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Excellent software
We had a great experience. I would highly recommend
PROSMost advanced customer service friendly and immediate response
CONSNon. I think the software has everything you need to create a professional logo
Vendor Response
Hi Norman, thank you for your excellent review. Glad you've found our website to have everything you needed to create your logo. I'll also let the customer support know that the could help you to your satisfaction. Thank you.
Replied December 2021
Idris
Music, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Easy &
My experience with SMASHINGLOGO has been great. I easily found a logo that I'm extremely happy with. After I purchased the logo, I was having trouble with getting the right color combinations for an alternate version. I wrote Customer Support and explained my issue, and received a quick response. They sent the alternate version and it was perfect. Thank you to the great support from [SENSITIVE CONTENT HIDDEN]
PROSI love how you can select favorites while you are generating logos. Then after you have selected some favorites, generate more logos using the selected favorites as a guide. Also, I love how you get unlimited color & text changes after you purchase the logo.
CONSWhen selecting color combinations, you can't select which part of the logo you want the color to be applied to. Also, you can't change just the background color. Lastly, the gradients seem to be fixed color combinations. It would be great to have more control over the color combinations of the gradients.
Reason for choosing SMASHINGLOGO
While I was browsing the internet I found that SMASHINGLOGO's designs stood out the most to me. The pricing was very reasonable. The generating feature to create more logos like the ones I favorited made the experience much easier to choose a final product.
Vendor Response
Hi Idris, thank you for taking out of your time to post a review of SMASHINGLOGO. We appreciate any constructive feedback for further development. I'm happy to see that you enjoyed our website, its features and also our customer support. Thank you.
Replied January 2021
Annette
Professional Training & Coaching, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Happy Client
My experience was excellent! [SENSITIVE CONTENT] my designer was excellent to work with...just wish I could have spoken with him on the phone and had a more personal experience. I will recommend this software to family, friends and business people.
PROSEase of use to create the logo and the examples that it gave you so you could get a birds eye view before you make the decision to go ahead and purchase and complete it.
CONSWould have liked a few more options and the ability to make lines bigger or smaller to help make the logo have the look and feel you need it to have...I would also love to be able to talk to a live person on the phone so that it would eliminate a lot of emails and typing back and forth. It would help the end user loose less time going back in forth responding to emails when you could have discussed it over the phone in a few minutes where when you need to put your ideas in and email and wright all that out it takes energy and time that could be put into the business. Other then that everything was awesome! Thank you!
Reason for choosing SMASHINGLOGO
As soon as I found the site/software and seen how easy it was there was no need to look any where else
Vendor Response
Hi Annette, we love to have you as a happy client. Thank you very much for writing this great review. We're happy that our support staff could help you with your customization. I'll let them know...
Replied July 2021
Deb
Government Relations, 1 employee
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Logo expert
The Smashing Logo experience was exceptional. I am honestly a bit surprised because I wasn't sure about computer generated logos fearing the customer service would also be somewhat computer based. But, I found the absolute opposite of that. The customer support was excellent. If I ever need I will use them again, and I will certainly be recommending them to anyone who needs a logo.
PROSI researched and researched where / what I should do to design a logo for my new business. I was so close to using Fiverr and it took about a month of procrastinating checking reviews etc before I decided on Smashing Logo. I am SO glad I did. The program was easy to use and had a huge range of fonts and ideas. I paid for the Premium package and this was absolutely worth it. The animated logo is brilliant. I wanted to change one small part of the font and the guys at Smashing Logo were more than happy to help - and didn't charge extra (it really was a minor change though). I'm so happy
CONSI'm struggling to find a con to using smashing logo. Perhaps if I could have 'joined' before paying maybe but it really wasnt a bother.
Reasons for switching to SMASHINGLOGO
The pricing was the main reason
Vendor Response
Hi Deb, first of, thank you for this amazing and detailed review ... we really appreciate it. We're very happy that you had such a great experience with us. Thank you.
Replied August 2021
Jonathan
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Quality logo design
Very good, quick and easy logo design option with great customer service to back up.
PROSEasy to use, compared to others I tried. Easy to adjust fine details. Lots of options and good customer service - quick response and friendly follow up, plus helped me make a minor adjustment for free. Really happy with logo and support.
CONSI was a little confused about the custom colour option not being the main logo design and colour, but it made no difference as I was given all the templates I needed.
Reason for choosing SMASHINGLOGO
I found the software easy to use, quick to create and logo options looked premium.
Vendor Response
Hi Jonathan, we appreciate you taking the time to review Smashing Logo. It is always a pleasure hearing that you found it easy to create your logo with us. Glad that you also found our customer support helpful. Thank you.
Replied October 2022
Jennifer
Management Consulting, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Excellent Service and Speed of Response
[SENSITIVE CONTENT HIDDEN] from the team answered my email query via the Contact Us Support function and was very helpful. Unfortunately, when I was using the app, I had not saved my preferred logo and realised that it was not saved to my account. [SENSITIVE CONTENT HIDDEN] was able to find the logo via your backup server and send it to me - on my purchase of the logo package. This was all resolved in one day. I was really pleased that I was able to retrieve the logo I wanted for my new business and that it was all sorted so quickly. Many thanks!
PROSSmart, non-fussy logo design - perfect for my new business!
CONSNeed to delete the logo designs after 50 logos displayed.
Reason for choosing SMASHINGLOGO
Better choice of logo designs
Vendor Response
Hi Jennifer, we're happy to hear that you enjoyed our webiste as well as our support service. Thank you for taking the time to post a review.
Replied January 2020
Theresa
Automotive, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Logo Updates
It was great! We use them for our original logo and then opened a 2nd branch, so we needed to get a 2nd logo similar to what we have. [SENSITIVE CONTENT HIDDEN] was quick to answer my questions and did a great job.
PROSIt was easy to update. The support was great.
CONSI cannot think of anything that was an issue for us.
Vendor Response
Hi Theresa, thank you very much. We really appreciate your time to write a review. We're always glad to hear that it was easy to get your desired logo...
Replied September 2020
Patricia
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
great logo's and service
I needed a small adjustment in my logo and was very pleased to get the help soon after I asked for it. Great service and quick responses.
PROSso easy to select the option you like. and with all the documents you get, very easy to use.
CONSthere is nothing i can think about what i dont like
Vendor Response
Hi Patricia, that's what I call a great review ... thank you very much!
Replied February 2020
Taliyah
Consumer Goods, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Great design
I love how my logo came out and I was able to pick my own colors.
CONSThe files that were sent to me are a bit too big or maybe it’s just my phone but it looks the same on the iPad
Vendor Response
Hi Taliyah, we're very glad that SMASHINGLOGO is working so great for you. Thanks again for taking your time to share this with us!
Replied August 2019
Neil
Retail, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Just brilliant
SmashingLogo is really straightforward to use. It provides endless options and variations of your logo design, instantly. What would have taken days or weeks with a designer can be done in less than an hour! The suite of logos that you get to download covers everything you need from print to social media. PLUS their customer service is quick and helpful.
CONSThere's nothing not to like about SmashingLogo. Maybe they could add had some hover over info on some features.
Vendor Response
Hi Neil, thanks for this brilliant review. We really like that you are happy with the whole experience on our website. From creating the logo and all the different variation to the purchased logo package including the different downloads and also our customer service. That's great!
Replied July 2023
fred
Sports, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
very happy
I had a real pleasure creating my logo, moreover, I made a modification once it was finished, and the person from the smashinglogo company team who did it ([SENSITIVE CONTENT] ) was particularly friendly, responsive, and very competent.
PROSease of use the large amount of logo generated and the wealth of models offered
CONSTo tell the truth, nothing displeased me, the software is very easy to use and very intuitive
Vendor Response
Hi Fred, thank you for your insights about your experience with Smashing Logo. If you found it very easy and intuitive to create your logo ... that's great. I will let our customer support know that you were also happy with them...
Replied November 2022
Carlos
Wholesale, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Great LOGOs, Great customer service!
We liked the fonts and endless color options and ideas.
CONSWe wish there were more icon options for industrial type of products such as industrial filters.
Reason for choosing SMASHINGLOGO
Ease of use
Vendor Response
Hi Carlos, thank you very much for your feedback and your review. We're glad you liked the ease of use as well as the logo designs themselves and also that you were very pleased with our customer service. It's very much appreciated!
Replied October 2023
Jo
Professional Training & Coaching, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Easy to create, use & adapt
Happy with the outcome, logo looks great
PROSGot the logo I wanted and files I needed for website, email & social media
CONSI would have liked to be able to change the font afterwards.As I discovered later on down the line that the ones I'd chosen were not universal and would have to be downloaded and/or purchased to be used for branding
Vendor Response
Hi Jo, thank you for writing this great review. Nice to hear that you got everything for you to get started with using your logo. We're also glad that it was easy for you to create and your happy with the outcome!
Replied April 2023
Ambereen
Consumer Goods, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
This is truly a professional and excellent service
Very positive from start to finish. Easy to use.
PROSMy logo looks exactly how I had hoped after I made a few changes :) I love the ease of use and the options available. I had a few issues on the way which were swiftly resolved by customer service.
CONSThere is nothing to dislike as customer service resolved any issues.
Vendor Response
Hi Ambereen, thank you for your great review and feedback. We're very glad that you found it easy to create the logo you had in mind and also that we could help you with our customer service to get there...
Replied January 2024
Paul
Construction, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
excellent usability, customer satifaction, delighted with my purchase and logo.
The ease of use; designing the logo from scratch was easier than I had imagined using the website. The logo I finally decided upon was better that what I had envisioned from the beginning.
CONSI think the log in credentials could be better e.g. simply an email address and password
Vendor Response
Hi Paul, thanks for sharing your experience with us. It's always great to hear from customers that they got the logo they dreamed of. The fact that you had no obstacles while creating your logo makes it even better :)
Replied July 2023