All LegitFit Reviews
1-25 of 170 Reviews
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Neal
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Abs Solution Fitness
Great bunch to deal with, v professional group and very helpful
PROSSeamless changeover from another supplier. Great help from customer support
CONSPayment tracking can sometimes be tricky. Pro rata membership payments would be a great help
Reason for choosing LegitFit
They were an Irish startup and I wanted to support home grown talent
Reasons for switching to LegitFit
Really unhelpful, little or no irish customer support
Vendor Response
Thanks for the review Neal - it makes a massive difference for us (and your experience of course )! We're glad that you're enjoying using LegitFit. Will look into the pro-rate for you! Ryan Co-founder & CEO
Replied July 2022
Dean
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Excellent service
Highly recommended the business and will.be using it for a long time.
PROSExcellent service throughout, easy to work with and super customer service.
CONSSome very slight glitches early on on Android but nothing to complain about.
Reason for choosing LegitFit
Irish Company and excellent customer service
Reasons for switching to LegitFit
I found mind body to be very difficult to deal with day to day.
Vendor Response
Thanks for the review Dean - it makes a massive difference for us (and your experience of course )! We're glad that you're enjoying using LegitFit. Ryan Co-founder & CEO
Replied July 2022
Pamela
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2022
Not overly happy
Overall it is easy to use and I have found it has taken pressure off me in regards to booking. However between stripe charges and legit payment it is expensive. I would love if I could send group messages too
PROSIt is very easy to use for me and for clients.
CONSEverytime you make a change through you phone you have to close it down and tap into it again. Also my clients have been having payment issues.
Vendor Response
Thanks for the review Pamela. Glad to hear things are going well for you! If you can contact support@legitfit.com to let us know a little bit more about the issues you are having I'm sure the guys would be more than happy to help :) Ryan Founder & CEO
Replied May 2022
Sean
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Dublin Studio
From the day that the opened legit fit have been one of the most genuine and easiest to deal with companies I've had the pleasure of doing business with. If I don't understand something from the app there are always on hand to help out I would highly recommend that it fits to anyone looking to further there fitness business.
PROSVery very easy to use Easy to upload client information Statistics a very easy to understand and to download
CONSNothing nothing really annoys me about the software
Reason for choosing LegitFit
The guys at the gym fit reached out to me after a recently opened up so I decided to give them a chance and I have never looked back since
Reasons for switching to LegitFit
Glofox where highly overrated and very very poorly structured with regarding client feedback
Vendor Response
Hi Sean, Thanks so much for the review - we really appreciate your feedback. Glad that we were able to work and grow together! Ryan Founder & CEO
Replied May 2022
Tebecca
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Extremely reliable and easy to use system!
From the first call, everything was outlined really clearly, to the changeover from another system, and the check ins regularly I can’t fault a thing. Always a great bonus to support a fellow Cork business!
PROSLegitfit have managed to create a system that has what you need, while keeping it clear and uncluttered. None of my clients had any issues switching to legitfit from a different software which shows its ease of use for clients. Paramount for us.
CONSHaven’t found any cons yet, after almost 18 months of use.
Reason for choosing LegitFit
They had created something to suit our needs rather than copying an existing model.
Reasons for switching to LegitFit
Mindbody had increased their prices during the pandemic which I found cheeky. They also had so many features that didn’t apply to us. Legitfit made the transfer so simple it was a no brainer.
Vendor Response
Thanks for the review Rebecca - it makes a massive difference for us (and your experience of course )! We're glad that you're enjoying using LegitFit. Ryan Co-founder & CEO
Replied July 2022
Tracy
Health, Wellness and Fitness, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2022
LegitFit and the small Studio
*I want clients to be able to book with ease and have no 15 minute booking window obstacle. *Clients need to be booked into each class at the time of booking, having to book into each class if a block of classes were bought was cumbersome and a negative experience for my clients. *I want to able to email all my clients with one click. I do not know how to do this. *The Instant Zoom link or YouTube link Is great for direct access to my classes. *Working with [SENSITIVE CONTENT] was great! She was very efficient, and thorough. Answered all my questions and got back to me promptly. *Website embed worked great. I felt once I had signed up with LegitFit and following initial meetings with [SENSITIVE CONTENT], there was no more contact with him. I did however miss a call with him, but otherwise there was no correspondence from him.
PROS*Easy to set up classes *Easy to pay through Stripe *Easy to ammend existing classes and add ‘pop-up’ classes. *Great to be able to replace the Zoom link with a YouTube link when needed.
CONS*Booking for clients needs to be easier. When a block of classes are booked, the client should be booked in straight away. The ‘booking into’ each class caused problems for my clients. *The 15 minute window booking access needs to be changed, be removed or made more flexible. *Clients found it cumbersome to use. *I would like to be able to customise the colours so match my logo etc. *Would like to have an area for ‘on demand’ recorded classes or a membership for access to recordings.
Reason for choosing LegitFit
Irish owned, contactable anytime, easy embed into website and the live customer services element with [SENSITIVE CONTENT].
Reasons for switching to LegitFit
The personal customer services element with [SENSITIVE CONTENT]. The ease of setting up a package.
Vendor Response
Thanks for the review Tracy - it makes a massive difference for us (and your experience of course )! We're glad that you're enjoying using LegitFit. I have made a note of your cons and will see what we can do to help! Ryan Co-founder & CEO
Replied July 2022
Gary
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Does exactly what it says on the tin
The guys are great. Easy to deal with, any queries are answered the very same day. Delighted to have moved over to Legitfit
PROSThe user interface it very easy to use. We have a wide range of clients from 18 to 60, all can use the booking system without any issue.
CONSThere is no function to show the monthly summary income. Although, the guys email me this every month.
Reason for choosing LegitFit
Legitfit promised their service was superior, and it was!
Reasons for switching to LegitFit
Legitfit promised their service was superior, and it was!
Vendor Response
Thanks for the review Gary - it makes a massive difference for us (and your experience of course )! We're glad that you're enjoying using LegitFit. Ryan Co-founder & CEO
Replied July 2022
James
Sports, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Nuadha X LegitFit
Streamlined payment's and bookings. The time saved on this are know better served with my clients directly.
PROSLegitfit have stream lined the whole back end experience in my gym. The site is doing most of the work which allows me to focus on the people when they come through the door!
CONSI can't navigate straight to a client's profile from the package/membership page. If I want to edit it u have to exit the products page and go to the client's list .
Reason for choosing LegitFit
Haven't had great experiences with them. Glofox especially was a nightmare
Reasons for switching to LegitFit
I love to support a local and Irish company first. Secondly, their product is just better
Vendor Response
Thanks for the review James - it makes a massive difference for us (and your experience of course )! We're glad that you're enjoying using LegitFit. Ryan Co-founder & CEO
Replied July 2022
marc
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Software review
Positive experience. But would like to be able to offer more on demand options outside of the timetable
PROSEase at which you can use the software and is very user friendly especially on a smart phone
CONSNot able to structure and store on demand workouts. Only possible to zoom on the timetable
Reason for choosing LegitFit
Local to me and I’ll be system fits what I need.
Reasons for switching to LegitFit
Expensive and didn’t really deliver all it said. Also system kept crashing
Vendor Response
Thanks for the review Marc - it makes a massive difference for us (and your experience of course )! We're glad that you're enjoying using LegitFit. We're continuing to look at on-demand as we come out of COVID... but the storage costs might be quite large for the businesses once they get past a certain point. We'll keep your review in mind though. Ryan Co-founder & CEO
Replied July 2022
Nitin
Leisure, Travel & Tourism, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great product would definitely recommend
It’s been great so far. I haven’t needed much support but when I have it’s always been quick to get responses and the answers I’ve needed. And the transition to using the system was smooth and easy!
PROSI like that it gives me the freedom to not worry about booking clients in manually and individually. But I can still do it where needs be. I think it gives me a more professional look and it’s really easy to use. All my clients got the hang of it straight away.
CONSNot being able to edit packages prices once they are set. It would be handy to do that rather than create a whole new package with a new price. Not being able to extend packages once they have expired and I’ve found if I have extended them clients are still unable to use remaining sessions.
Reason for choosing LegitFit
I found team up confusing. And didn’t offer what I needed. The customer service of legitfit was great and it had exactly what I needed.
Vendor Response
Thanks for the review Nitin - it makes a massive difference for us (and your experience of course )! We're glad that you're enjoying using LegitFit. Ryan Co-founder & CEO
Replied July 2022
Mark
Professional Training & Coaching, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Outstanding
Really happy with the offering still work to be done but they have it in the pipe line and you listen to your customers
PROSHow easy it is too use and flow by getting daily reports
CONSNot been able to cancel if membership or members cancelling right up to the class time there should be a cut off window that stops them from doing this
Reason for choosing LegitFit
As the serves was great and Ian bullied me Lol
Reasons for switching to LegitFit
Services where getting really bad and the support was gone to the dogs
Vendor Response
Thanks for the review Mark - it makes a massive difference for us (and your experience of course )! We're glad that you're enjoying using LegitFit. I will get someone to reach out to you about changing the cancellation window. Ryan Co-founder & CEO
Replied July 2022
Jade
Health, Wellness and Fitness, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Legit Fit Review for Crescent Yoga
Overall it's been great so far. I'm still making my mind up as to whether it's a long term option for a booking system as I don't know if it is the right fit for the size of my business but it's definitely had more pros than cons to date.
PROSI can manage the timetable very easy and I have no hassle with cash payments, refunds etc. Overall, it's much better than the previous booking system software I was using.
CONSThe messaging facility is a little clunky as I've had messages from clients and missed them since there's no notification system in place. I would like to be able to offer discounts on packages as well as memberships. I'd would like to be able to move about the position of packages once I add them as if I want to edit a package it moves to a different place in the list from where I would like it to be.
Reasons for switching to LegitFit
I was contacted by LegitFit and upon hearing what they could offer I decided to give it a go as it would take away the need for me to do a lot of the work myself.
Vendor Response
Thanks for the review Jade - we really appreciate the feedback. You're right about the messaging - we have it on the roadmap. As for the discounts on packages - they are actively being worked on this quarter. Finally, the re-ordering (I had this exact same idea ), let's see what the future brings! Ryan Founder & CEO
Replied May 2022
Tristan
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
No Going Back
I've been using this software for about a year now. I know that for a lot of Personal Trainers managing timetables and clients can be pretty thankless. The software allows clients to handle their own bookings. You can set up automated refunds and it's even possible to customise your own cancellation policy through the app. The interface is minimal and very easy to use. All my appointments and sessions are colours coded according to the category and I even have my personal diary on my timetable in red that only I can view. I am a very small operator and I was worried about having another expense however since my first meeting with [SENSITIVE CONTENT HIDDEN] I've managed to significantly increased my income as well as profit. Looking at how far the company has come in 1 year has given me great confidence in their future. I'm always excited to see what's around the corner.
CONSI would love to see the software move to a full app, however I know they are working on this at the moment so it's only around the corner
Reason for choosing LegitFit
[SENSITIVE CONTENT HIDDEN] had made contact about a year prior to my signing up with Legitfit however I thought he was cold calling and dismissed the call.When they reached out again I realised they were serious operators so I met with [SENSITIVE CONTENT HIDDEN] and he provided a product that solved my business problems
Vendor Response
Thanks Tristan :)
Replied March 2020
Neil
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2022
LegitFit Review
Very good experience to date, some things could improve but have fed those back
PROSI like it’s general ease of use, I like the affordability compared to some other apps.
CONSIt is not user friendly in the mobile version as an administrator.
Reason for choosing LegitFit
Price and ease of use
Reasons for switching to LegitFit
Price
Vendor Response
Thanks for the review Neil. Glad to hear things are going well for you! We'll be putting a lot of work into user experience over the coming quarter to hopefully address those cons :) Ryan Founder & CEO
Replied May 2022
Matt
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
They listen to their users.
My overall experience with Legit has been excellent. They continue to improve and integrate feedback from users.
PROSSimple to use booking and payment service for fitness centres. The team at Legit fit are excellent. Quick response to user queries and problem fixing. They listen to their users! I highly recommend Legit Fit.
CONSNot able to bulk message clients without upgrading is a bit of nuisance.
Reasons for switching to LegitFit
Price and ease of use.
Vendor Response
Thanks for the review Matt - it makes a massive difference for us (and your experience of course )! We're glad that you're enjoying using LegitFit. Ryan Co-founder & CEO
Replied July 2022
Siobhan
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
A business is all about building systems, this is one of the best for gyms in my opinion
definitely has increased cashflow and i dont have to chase members for money mainly
PROSEase of use and customer support, it has also streamlined my payments
CONSmembers whos membership declined can still book classes, also my staff need access without seeing the financial scale of the business, i would love to hear your input on this,
Reason for choosing LegitFit
probably because you guys seemed very approachable and helpful for a technophobe like myself its great to see an irish company of a sound crew grow alongside my own business so well done !!
Vendor Response
Thanks for the review Siobhan - it makes a massive difference for us (and your experience of course )! We're glad that you're enjoying using LegitFit. I love the review title! We chose to allow people to continue to book in as it creates less friction when their account is usually recharged automatically quite soon after the first failure. As for the access levels, I'll get one of the team to reach out soon to help with that! Ryan Co-founder & CEO
Replied July 2022
Siobhan
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
It’s works for me a complete Luddite!
It was great during CoVid as it kept a record of my attendance, and also Zoom was integrated into legitFit Now it’s my admin, leaving me time to get on with teaching.
PROSThat I can manage it! I can change my timetable/ classes etc on my phone rather than waiting to go back to laptop or diary!
CONSSome of my clients still dragging there heels! My price plan for memberships changed - but I couldn’t change existing clients onto the new tariff.
Reason for choosing LegitFit
Face to face time meeting with personnel LegiFit gave me the opportunity to discuss my needs and how LegitFit could help me out by organising my bookings, payment, cancellations etc and hearing other gym users testimonies at a training course I attended. It was just what I was looking for! Havnt looked back since!
Vendor Response
Thanks for the review Siobhan - it makes a massive difference for us (and your experience of course )! We're glad that you're enjoying using LegitFit. I will get one of the team to reach out about membership transfers as that has just gone live last month! Ryan Co-founder & CEO
Replied July 2022
Jessica
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Great service for easy integration!
Excellent service and great ease of use for clients
PROSAll my essential services are easily located in one space
CONSDirect and group email capabilities would be great, save me paying for additional services
Reasons for switching to LegitFit
Cost and ease
Vendor Response
Thanks for the review Jessica - we really appreciate the feedback. Group emailing is possible but I know that push notifications might be a bit more interesting when they're launched. Will bring this all up with the team either and thanks again. Ryan Founder & CEO
Replied May 2022
Keith
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Fitness Freaks / Keith Dunne
Simple and easy to use. Any issues which are none at the moment can be dealt with by easily contacting the team which are always happy to help. Iv rang on one occasion to ask a question and was talked through it.
PROSSimple and straight forward to set up. Had great help from staff while setting up and couldn’t believe how quick it was done. I was ready to go in no time. I like that’s it’s simple for clients to use and I like how it’s easy to use for myself.
CONSI don’t have any issues with the software to date. Only thing I can say here is about clients upgrading or downgrading memberships. Maybe it’s me missing something here. Possible option for me to do this for them. It can be done with some cancelling and rebooking. Otherwise no issues
Vendor Response
Hi Keith, thanks for the review - really appreciate the feedback. Upgrading and downgrading products is now live so hopefully that helps in the future! Thanks, Ryan Founder and CEO
Replied May 2022
Dj
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Healthwise review
Happy with the product.
PROSIt's overall use is simple and easy to navigate
CONSRegistering clients cold be easier than having to copy a link and use in cognito tabs
Reason for choosing LegitFit
Easy of use was the deciding factor
Reasons for switching to LegitFit
Stripe was too complicated
Vendor Response
Thanks for the review DJ - it makes a massive difference for us (and your experience of course )! We're glad that you're enjoying using LegitFit. Ryan Co-founder & CEO
Replied July 2022
Eoin
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great product
Very good.
PROSEasy to use, good value, great tech support.
CONSLooks a little cheap, no app, some Stripe issues, Direct debit option would be good.
Reasons for switching to LegitFit
Price
Vendor Response
Thanks for the review Eoin - it makes a massive difference for us (and your experience of course )! We're glad that you're enjoying using LegitFit. The app is live now and DDs are on the way! Ryan Co-founder & CEO
Replied July 2022
Mark
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Fantastic Software
Fantastic, took a while for me to jump onto it with lock down and hesitance but has been a blessing to the business overall
PROSWhat I like most about about it is how easier it has made managing the admin of the gym itself. Timetable is easy to set up, onboarding new members is easy, setting up different memberships and packages is a breeze. Visually pleasing and Functionally a pleasure to use for the business
CONSOnly con I have is regarding to manual cancellation of members and not being able to set up a weekly/monthly payout option ( but on writing this review I believe that is being implemented)
Vendor Response
Thanks for the review Mark. Glad to hear things are going well for you! Those cons you mentioned should be there - please let us know if you have any trouble finding them (support@legitfit.com) Ryan Founder & CEO
Replied May 2022
Cathal
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great service!
Brilliant, they have been a pleasure to deal with from the start.
PROSEase of use for clients. I started with LegitFit in the very early days of their start up and they have gone from strength to strength since then. The lads have been brilliant to deal with from the beginning and they always make you feel like they genuinely care about your business. Top class service from top class people!
CONSNothing yet, the app version is on its way so looking forward to that.
Vendor Response
Thanks for the review Cathal - it makes a massive difference for us (and your experience of course )! We're glad that you're enjoying using LegitFit. Ryan Co-founder & CEO
Replied July 2022
Geina
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Raise The Bar
It’s absolutely amazing! The customer services is amazing. Always on hand when we have an issue!
PROSWe really feel that the direct debit system really helps us with client retention, it also takes the stress off us trying to keep control of peoples renewals. The booking systems works great for us too as we have a max capacity on our classes
CONSI would love if members got a notification every time a message was sent and vice versa
Vendor Response
Thanks for the review Geina. Glad to hear things are going well for you! Set to work on the push notifications stuff soon - so glad that you brought this up. Ryan Founder & CEO
Replied May 2022
Keith
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2022
Customer of Legitfit
Sale of memberships & packages is easier and clients/members booking themselves into sessions & classes.
PROSThe simplicity of usage and application of software to our gym
CONSNo App availibility which has now been resolved and developed.
Reason for choosing LegitFit
Simplicity of use in business and for our members. Being an Irish company and the personal touch from the lads themselves.
Reasons for switching to LegitFit
value for price and relevance to our business.
Vendor Response
Thanks for the review Keith. Glad to hear things are going well for you! Ryan Founder & CEO
Replied May 2022