All Repair-CRM Reviews
1-18 of 18 Reviews
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Csarnai
Verified reviewer
Mechanical or Industrial Engineering, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Easy to use with our Zebra barcode terminal
We were looking for a field service solution with barcode reading built-in. They helped us customize the APP for our needs in our workflow.
CONSSince they were just starting up, it took time to implement it to our barcode reader to make it easy to use, but it was worth waiting!
Vendor Response
Thank you Robert, we are glad you like it!
Replied June 2019
Timothy
Information Technology and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
User Review on Repair CRM
Excellent . Affordable, Easy to use, reliable and excellent support from the team.
PROSEase of use and affordable. It captures everything needed for Field Service and the team continually develops the product and very responsive to issues
CONSA lower tier pricing for users with more than one but less than five
Reason for choosing Repair-CRM
It suited our needs best and the team customized the software to include meter reading and fault code entry and no extra cost. That was a selling plus for me. It’s also very easy to implement. Reliable and user friendly. Among the best available. I recommend this to all Service Companies. I’m hoping it will soon integrate with Quickbooks Desktop as it now does with Quickbooks online.
Reasons for switching to Repair-CRM
Affordability and responsiveness to issues and customer access
Vendor Response
Thank you Timothy! Happy to help!
Replied February 2024
Anonymous
5,001-10,000 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2021
Overall Effective
Overall, Repair-CRM is a good program. I find it useful but do not find it as a leader in the work order platform market.
PROSRepair-CRM gets the job done. It offers the support for photo sharing and communications for vendors to fulfill work orders, basic needs are met.
CONSThe billing integration could be a lot better. I would love if this program integrated with QuickBooks for easy invoicing.
Ruth
Maritime, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Repair-CRM being used in a marine engine and industrial repair facility.
Excellent!
PROSI appreciate the price point and the ease of use the most. Repair-CRM was and is very easy to just start using. there was very little training or learning needed to begin using. Also communicating with the software team is incredibly quick and easy when I have questions, or suggestions that could be put into place. The customer service has been awesome; communication via email is almost always same day, which has been wonderful.
CONSI don't know what I like least, they have been able to help me get what I needed out of the software so far.
Reason for choosing Repair-CRM
because of the simplicity, Repair-CRM had like zero learning curve. Basically we were able to implement and go.
Vendor Response
Thank you Ruth!
Replied July 2023
Peter
Mechanical or Industrial Engineering, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Repair CRM is great for field technicians
Easy to use Mobil app which helps speed up the Admin-time in the office.
PROSIt allows our Techs to do the paperwork at a repair, eliminating sending the messy handwritten work orders to the office. We used to enter them manually in the evening ... this alone saves a lot of time for us (me).
CONSInventory tracking was missing, but they implemented it with our help for us, so I can't say anything else in particular.
Reason for choosing Repair-CRM
Much easier to use on the phone.
Vendor Response
Thank you Peter! It was fun working with you guys!
Replied July 2019
Roland
Machinery, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Customizable solution for forklift servicing, with great support
The team was good to communicate with and understood our needs after explaining. Delivery was rapid with some finishing back-and forth, and we are really pleased with the end result.Our overall efficiency grew with25% overall, thanks to the digital work orders.
PROSAsset management for the forklifts was critical for us with Customer Management. Also the customization of the templates to match our previous company Branding. Our overall efficiency grew with25% overall, thanks to the digital work orders.
CONSInvoicing needed a few things to iron out to our needs, but overall the team did a great job.
Reason for choosing Repair-CRM
We used paperwork previously and multiple invoicing and planner softwares, including Excel.
Vendor Response
Thank you very much Roland!
Replied July 2023
Norbert
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Faster dispatching, with less phone calls
Our repair shop has a huge advantage with Repair-CRM and going digital. We don't need to call each other for clarifying my notes and to go back and forth with the clients when he will be at the address. Gamechanger!
PROSAt my previous job I had to manually hand write the work orders for my technicians. Here, this is a huge advantage for us to do everthing quicker and more easily. Also my techs can read my notes now
CONSSome stuffs still need to be done manually with some of our clients who demand a phone call, but that's just how it is
Vendor Response
That is exactly what our software is built for! We also learned a lot from you guys.
Replied January 2023
Gabor
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Easy to use for repairing printers on-site
Great for our team, lot of features were implemented in the past months.
PROSOur technicians track their inventory in their cars and found it easy to create work orders on client calls. In the office we keep track of our technicians locations & daily progress.
CONSSome key features are still in development, but the development team responds quickly.
Vendor Response
Thank you Gabor!
Replied July 2019
Raymond
Facilities Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Simplicity
Responsiveness, ability to work thru and help with any issues, and the ability communicate what they can and are not able to do.
PROSThe simplicity and ease of use between modules.
CONSAt this point, I don't have anything least that I don't like.
Reason for choosing Repair-CRM
Communication with the company, and the ability to do work arounds for my company. Most other companies, have their set product or the complication of their product that was overwhelming.
Reasons for switching to Repair-CRM
Needed a system that would allow me to grow, but not be overwhelming. To many systems have either to much or complicated.
Vendor Response
Thank you very much!
Replied July 2023
Attila
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Perfect app for Pest Control
It really fits us, and helped replacing our Google spreadsheets.
PROSMakes it easier to schedule our jobs, and our techs can show up on time finally. We keep lot of tools and chemicals in the cars, now we are able to track those too. Routing is much easier with the app, which is important for our Pest Control business, as we have lot of notes and comment for wach client.
CONSInvoicing would be a nice feature to have!
Vendor Response
Thanks Attila, we are working on the invoicing as promised!
Replied July 2019
Norbert
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great control over your schedule
Great upgrade from working manually on papers and entering the work orders in the evening. Now most of the job is done by the technicians: photos and what parts they used. It saves a lot of time!
PROSSeeing the technicians, where and what they are working on and also being able to track inventory.
CONSNothing really, it fits our current needs, it covers our operations.
Reason for choosing Repair-CRM
They seemed to be quite responsive and listening to our feedbacks.
Robin
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Good product, meets our needs
Easy of use, accessible by tablet in the field, regular updates
CONSBad translation into Dutch. Sometimes the iOS app is buggy
Peter
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
We found the perfect solution
Helps our workflow from the incoming jobs to scheduling and dispatching them to the guys in the Mobile APPs
PROSOnline booking helped us a lot to automate our incoming requests, instead of the phone calls.
CONSCan't really highlight any cons, the support fixed every issues or questions that we had
Vendor Response
Thanks Peter! Love working with you guys!
Replied December 2022
Csima
Machinery, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Great for our Field Technicians & equipment tracking
We found it easy to implement into our company and makes inventory tracking much faster. Finally we can see the service history on a mobile APP with easy work order creation!
CONSWe did not use any similar software in our company before, so I can't compare it to other solutions.
Vendor Response
Thank you Norbert!
Replied June 2019
Caroline
Industrial Automation, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Very useful for us !
Overall, we love using it ! It is easy to use.
PROSThe ability to keep track of our previous visits to a customer and add pictures of our job No more paper Worl orders Very good customer service
CONSIt is a bit difficult for administration to correct or add things in the description of the job done when technician on site forgets to write important things. For example material used that was not in the material list or important information for the customer that we want to appear on the work order. For now, we can edit and add material but not text in the description.
Vendor Response
Thanks Caroline! We will adjust then, and let you change the description too! Thank you for the feedback!
Replied November 2023
Adrianna
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Amazing Customer Service
Set up and help walking through the program has been flawless
CONSSo far there have been only minimal hickups with CRM. But with practice and patience it is easy to figure out your next steps.
Vendor Response
Thank you Adrianna, it was fun setting up the software for you!
Replied January 2024
Željko
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2023
Repair CRM review
After years of using another software, I switched to Repair CRM. I was pleasantly surprised by the ease of use. I managed to start using it even without instructions from developers, later on finding out about new features. Also, Repair team was willing to make adjustments when I needed them.
CONSSo far I haven't really found any problems.
Vendor Response
Thank you very much! We are trying to be as flexible as possible!
Replied January 2023
Pal
Computer & Network Security, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2022
Perfect CRM and service software
Thx for CRM, our job is easyer and faster. The booking portal is fantastic big help!
PROSEasy to use software, with perfect online booking portal. Can use on pc, phone and tablet! All function work good.
CONSData migration was complicated for me, but the support helped me!
Vendor Response
Happy to help!
Replied January 2023