WorkWave Service

RATING:

3.20

(51)

About WorkWave Service

WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field workers to time in and out of jobs from the field, view important job details and more. WorkWave Service’s dashboard provides real-time, actionable information, especially when paired with the mobile application. A variety of scheduling features allow users to manage services, service packages, recurring jobs and one-time work orders. The appointment calendar and dispatch board show revenue per route, along with any unscheduled jobs. Users can reschedule an entire route for inclement weather or sick days and preview the new route t...

WorkWave Service Pricing

Contact WorkWave for pricing information

Starting price: 

$79.00 per month

Free trial: 

Available

Free version: 

Not Available

WorkWave Service dispatch board
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WorkWave Service Reviews

Overall Rating

3.20

Ratings Breakdown

Secondary Ratings

Ease-of-use

3

Customer Support

3

Value for money

3

Functionality

3

Showing 1 - 5 of 51 reviews

Christopher

Company size: 11-50 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2019

Powerful scheduling and invoicing software.

Pros

I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.

Cons

I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!

Reasons for switching to WorkWave Service

The need to update our network was eliminated by the use of Workwave

Response from WorkWave

Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Replied January 2020

Lisa

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

September 2021

review of WorkWave

Keeps work orders from slipping through the cracks when you are so busy and not enough help.

Pros

I like that it keeps the technicians on task.

Cons

The program could be more user friendly to get it set up.

Reasons for switching to WorkWave Service

QXPRESS was being phased out and not being supported anymore.

Response from WorkWave

Hi Lisa - We are so glad you are finding success with our software. Thank you for the review!

Replied October 2021

Greg

Company size: 11-50 employees

Industry: Consumer Services

Time used: Less than 12 months

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

January 2023

Poor customer support in critial issues

Since the triansactions actually processed, the customer's bank account was charged $4,500. It took weeks to be able to credit the customer. We were charged merchant fees for all transactions and after four months sitll have not been reimbursed.

Pros

The software has many features though many are not yet ready for use. The system appears to have been brought to market too soon.

Cons

The softwares features have numerous glitches including:1) Rounding to Quickbooks is inaccurate so the syncing of many transactions fail and must be individually edited within Quickbooks to resolve. Many a day fail so a business of any size has considerable work to perform to properly sync Quickbooks.2) We process merchant payments including ACH through Workwave Team Light. There is presently no way to reconcile amounts that are deposited into my bank with the transaction amounts. Since most ACH deposits are batched I have little idea if it is accrate.3) Customer portal payments often appear to fail from a customer perspective so many customers retry the process resulting in double payments on invoices. From our end both payments are acknowledged but the second payment is identified as a credit. Since the credit is on the same invoice paid the first time the credit hangs in limbo and not able to be applied to a customer balance. Then future invoices ignore the credit resulting in disgruntled customers. We have are not informed when these dupicate transactions occur so only our monthly reconciliation catches them that we then have to tell the customer, often after hearing from them first. I have many communications with the company to reconcile these overpayments. It has been four months since initially occurring without resolve.5) One of the above payments was for $1,500. The customer tried three times to pay. From their perspective they all failed.

Reasons for choosing WorkWave Service

We thought that initial integration would be easier. It was painfull. Though I don't think other systems would be easier.

Reasons for switching to WorkWave Service

We were told the legacy system would no lionger be supported.

David

Verified reviewer

Company size: 51-200 employees

Industry: Environmental Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

March 2019

Easy to use - easy to train.

I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007

Pros

It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.

Cons

A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.

Alexe

Company size: 2-10 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

August 2022

An easy way to keep track of day to day scheduling

It has been good. One thing that is troublesome, although it doesn't happen too often, is when I can't access the program because it is all web based. I basically have no control of whether or not I can access my calendar if they go down.

Pros

I like that I can put in customers and keep track of them on a day to day and week to week basis.

Cons

I don't like how it integrates with Quickbooks, FOR ME. It would probably work great for another type of company OR if someone doesn't have to change pricing mid step like we do sometimes.

Response from WorkWave

Thank you for this review, Alexe! We've taken note of your comments and have passed them along to the internal team. Thank you for choosing WorkWave!

Replied September 2022

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